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Customer Service Officer Job in Kenya

HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Branch Business Department. We are seeking for a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.
Reporting To: Branch Operations Manager

Overall Job Purpose
The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintain high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.

Principle Accountabilities
  • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
  • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  • To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
  • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.
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Minimum Qualifications, Knowledge and Experience
  • A business related degree from a reputable institution.
  • Minimum 3 years’ experience in teller duties, customer service & bank back-office operations.
Key Competencies and Skills
  • Practical experiences in use of MS Office applications.
  • Ability to work independently under strict deadlines.
  • Must have good interpersonal skills and communication skills (both oral and written).
  • Results oriented, problem analysis and problem-solving skills.
  • Demonstrated good planning and organizational skills.
  • Good listening skills.
  • Attention to detail and accuracy.
  • Must be a team player and have integrity.
How To Apply
Application Deadline:20th May,2020

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