Telkom
Position: Intern
Field Support– Enterprise Technology Support (3)
Region: Country Wide
Reporting to: Regional Enterprise Technical Field Services
Department: Technology
Role Purpose: Telkom Kenya has embarked on an exciting new journey of becoming
a trusted technology partner that will play an integral role in the Country’s
vision of becoming a digitized economy. This will be done by leveraging on its
existing infrastructure and established relationships to offer a variety of
services to targeted customers.
About This Role: The incumbent will be responsible for achieving network
availability and customer uptime KPI’s through on-site maintenance for assigned
network nodes, customer links, Reactive repair for network and customer faults,
route inspection, ensuring the quality and continuity of the services as per
the company KPIs, within the budgeted costs.
Key Duties and Responsibilities
·
Maintain consistent network and
customer availability on assigned nodes through proactive maintenance of nodes,
timely network fault resolution and route inspections to minimize impact of
faults on network availability.
·
Timely management of assigned faults
and resolution within SLA.
·
Preventative maintenance and route
inspection per assigned nodes.
·
Facilitation of key updates during
the restoration journey to ensure customer is fully updated.
·
Customer setup documentation.
·
Carry out assigned tasks within the
Feasibility and Implementation dockets.
·
Maintain safe work environment by
following HSE, engineering standards, procedures, and legal regulations.
·
Keep track of individual performance
and suggest initiatives to improve.
·
Any other duties assigned by your
line manager and Flexibility to work odd hours.
Academic / Professional
Qualifications
·
Diploma / BSC in telecommunication
·
AFRALTI Fiber training / or
equivalent.
·
Cisco qualifications, minimum CCNA or
any other IP Network certification.
Candidates trained on Safety at
Height / Rigging will be an added advantage
Professional Skills:
·
Excellent oral and written
communication skills
·
Knowledge of SIP and experience in
working with SIP providers
·
Must have routing and switching
knowledge.
How to Apply
Application should be sent by 10th
April, 2020.
Please provide an updated Curriculum
Vitae (CV) including details of your current telephone contacts and names of
three referees.
Apply through
internship@telkom.co.ke. and ensure the job title is quoted on the subject
field.
Only shortlisted candidates will be
contacted.
Telkom Kenya is an equal opportunity
employer and all qualified applicants will receive consideration for employment
without regard to tribe, religion, gender, age or disability.
