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Data Centre Supervisor Job in Nairobi, Kenya

Position: Supervisor –Data Centre Operations

Department:     Corporate Support Services
Division:           Information and Communication Technology
Location / Work Station:        Nairobi
Supervisor:       Assistant Manager – Data Centre Operations
Supervisee:      ICT Officer –Data Centre operations
Job description
The Jobholder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within KRA Data Centres.

Responsibilities
  • Monitoring data center power, mechanical and telecommunication systems to guarantee services availability.
  • Planning and supervising data center equipment’s preventive and curative maintenance.
  • Maintains up to date assets register of all the equipment in the data center.
  • Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
  • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
  • Identifies and defines the monitored components needed for the business services to operate
  • Defines monitoring criteria and thresholds for the components needed for the business services to operate
  • Sets the monitored components in the monitoring tool
  • Participates in root cause analysis of problem management with other ICT sections.
  • Maintains and updates the quality of scripts used to monitor thresholds and alerts.
  • Develops alerts and its escalation procedures based on SLA’s provided by ICT.
  • Acknowledges automated alert automatically generated so that it is not sent repeatedly.
  • Carries out daily proactive monitoring of all components of KRA systems
Qualifications       
  • Bachelor’s degree in Electrical/ Electronic/ Mechatronic Telecommunications Engineering or Computer Science, Information Technology, or any other IT related field.
  • At least one of the following Certifications: CCNA, Any maintenance certification or equivalent.
  • Supervisory skills
  • IT governance , ITIL, Vendor and Service providers  management,  Project management certifications
  • At least three years (3) relevant work experience in a busy Data Center environment.
  • Demonstrated maintenance competence in data center cooling, power, and Data Centre network fundamentals
  • Skills in data center documentation tools (rack drawings, etc.);
  • Experience in managing data center infrastructure set-up, configurations, deployment and support.
  • Excellent listening and communication skills
  • Ability to interact confidently with users to establish what the problem is and explain the solution
  • Be proactive with good analytical and problem solving skills
  • Team player
  • Ability to pay attention to details
  • Ability to prioritize competing work commitments and deliver on time
  • Passion for innovation and creativity
  • High levels of integrity
  • Ability to work under minimum supervision
How to Apply

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