Position: Supervisor –Data Centre Operations
Department:
Corporate Support Services
Division:
Information and Communication Technology
Location / Work
Station: Nairobi
Supervisor:
Assistant Manager – Data Centre Operations
Supervisee:
ICT Officer –Data Centre operations
Job description
The Jobholder will be responsible for
the operation, monitoring, trouble shooting and basic maintenance of HVAC
equipment and electrical systems located within KRA Data Centres.
Responsibilities
- Monitoring data center power, mechanical and
telecommunication systems to guarantee services availability.
- Planning and supervising data center
equipment’s preventive and curative maintenance.
- Maintains up to date assets register of all
the equipment in the data center.
- Automates the organization wide service
monitoring infrastructure that monitors real time events on servers,
networks, applications and databases.
- Sets up of tools and procedures for monitoring
and continuously adding more KRA systems to service monitoring as they
become available.
- Identifies and defines the monitored
components needed for the business services to operate
- Defines monitoring criteria and thresholds for
the components needed for the business services to operate
- Sets the monitored components in the
monitoring tool
- Participates in root cause analysis of problem
management with other ICT sections.
- Maintains and updates the quality of scripts
used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures
based on SLA’s provided by ICT.
- Acknowledges automated alert automatically
generated so that it is not sent repeatedly.
- Carries out daily proactive monitoring of all
components of KRA systems
Qualifications
- Bachelor’s degree in Electrical/ Electronic/
Mechatronic Telecommunications Engineering or Computer Science,
Information Technology, or any other IT related field.
- At least one of the following Certifications:
CCNA, Any maintenance certification or equivalent.
- Supervisory skills
- IT governance , ITIL, Vendor and Service
providers management, Project management certifications
- At least three years (3) relevant work
experience in a busy Data Center environment.
- Demonstrated maintenance competence in data
center cooling, power, and Data Centre network fundamentals
- Skills in data center documentation tools
(rack drawings, etc.);
- Experience in managing data center
infrastructure set-up, configurations, deployment and support.
- Excellent listening and communication skills
- Ability to interact confidently with users to
establish what the problem is and explain the solution
- Be proactive with good analytical and problem
solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments
and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
How to Apply
