Job Title: Customer
Service Executive
Location: Nairobi
Gross Salary: 40k
Our client is a well reputed medical
centre dealing with ears and hearing loss with a range of clients in the
international community including VVIP patients.
They seek to hire a Customer Service
Executive to maximize sales, distribution, and visibility of the company
products.
Responsibilities
·
Act as the first point of contact for
clients. Handle phone calls and emails. Welcome patients, book appointments,
manage enquiries, provide information on services.
·
Build sustainable client
relationships and trust with clients. Handle queries, complaints. Keep records
of client interactions and follow ups
·
Prepare reports, invoices, receipts.
Collect payments
·
Maintain Inventory, track office
supplies and order replacements
·
Oversee the general upkeep of the
office
·
Handle logistics. Track incoming and
outgoing repairs and orders
·
Learn to operate new office
technologies and equipment and ensure they are functioning to specification.
Keep all software up to date
Qualifications
·
Kind and patient personality who will
actively engage with and will be able to go the extra mile in looking after our
clientele.
·
Proven customer support experience /
experience as a client service representative in a high-end service industry
would be an advantage
·
Excellent communication and
presentation skills. Needs to be well spoken and clear in speech. Needs to be
fluent in English and must have effective writing skills. Hindi / Gujarati /
Kiswahili will be an advantage
·
Ability to multi-task, prioritize,
and manage time effectively
·
Proactive in improving customer
experience and office efficiency
·
Must be customer oriented and have
the ability to deal calmly and positively with different types of personalities
and people from various walks of life
·
Computer Literacy: Ability to use
standard software packages such as Microsoft Office, Excel and Outlook
·
Ability to use Bluetooth, smartphone
technology, TV and sound systems would be an advantage
How to Apply
Please only send your CV quoting the
job title in the email subject (Customer Service Executive – Medical Centre) to
jobs@corporatestaffing.co.ke before 13th March 2020.
Kindly indicate current/last salary
on your CV.
N.B: We do not charge any fee for
receiving your CV or for interviewing.
Only applicants meeting the strict
criteria outlined above will be contacted.
