Job Position: Customer
Service Executive
REFNO: CSE-10032020
Job Brief:
Providing quality service and high level of customer care
are the heart of our business philosophy.
The customer Service Executive is critical to the delivery
of this philosophy and is highly committed to providing outstanding experience.
Responsibilities:
- Managing
large amounts of inbound and outbound calls in a timely manner
- Answering
calls professionally to provide information about products and services,
take/cancel orders or obtain details of complaints
- Greet
customers warmly and ascertain prole or reason for calling
- Identify
customers’ needs, clarify information, research every issue and providing
solutions to achieve customer satisfaction
- Keep
records of customers interactions, recording details or inquiries,
complaints and comments as well as actions taken. Process orders, forms
and applications.
- Work
with customer service manager to ensure proper customer service is being
delivered.
- Taking
part in training and other learning opportunities to expand knowledge of
company and the position
- Understanding
and striving to meet or exceed contact center metrics while providing
excellent consistent customer service
- Follow
communication procedures, guideline and policies
- Duties,
responsibilities and activities may change from time to time with or
without notice comply with all workplace Health & Safety (WH&S)
policies and procedures.
- Meet
personal/team qualitative and quantitative targets.
Skills & Qualifications:
- Friendly,
Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team,
Attentive to Detail, Able to Work on Deadline, Able to Prioritize Customer
Orders, Critical Thinker, Problem-Solver, Listening Skills, Accurate
Record-Keeping
- Must have
2 Years plus experience as a customer service executive.
How To Apply
If this sounds like you, send us your CV to:
Application Deadline: 15th March
2020
