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Customer Service Executive Job in Kenya

Job    Position: Customer Service Executive

REFNO: CSE-10032020
Job Brief:
Providing quality service and high level of customer care are the heart of our business philosophy.
The customer Service Executive is critical to the delivery of this philosophy and is highly committed to providing outstanding experience.
Responsibilities:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Answering calls professionally to provide information about products and services, take/cancel orders or obtain details of complaints
  • Greet customers warmly and ascertain prole or reason for calling
  • Identify customers’ needs, clarify information, research every issue and providing solutions to achieve customer satisfaction
  • Keep records of customers interactions, recording details or inquiries, complaints and comments as well as actions taken. Process orders, forms and applications.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Taking part in training and other learning opportunities to expand knowledge of company and the position
  • Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
  • Follow communication procedures, guideline and policies
  • Duties, responsibilities and activities may change from time to time with or without notice comply with all workplace Health & Safety (WH&S) policies and procedures.
  • Meet personal/team qualitative and quantitative targets.
Skills & Qualifications:
  • Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritize Customer Orders, Critical Thinker, Problem-Solver, Listening Skills, Accurate Record-Keeping
  • Must have 2 Years plus experience as a customer service executive.
How To Apply
If this sounds like you, send us your CV to:
Application Deadline: 15th March 2020

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