Title: Customer
Service Executive
Industry: Medical,
Location: Nairobi,
Gross Salary: 40k – 80k,
Our Client is an established and prestigious Ear, Nose and
Throat consultancy firm. They seek to hire an experienced Customer Service
Executive in a very well reputed medical setting dealing with a range of
clients including VVIP patients. This position would be suitable for someone
who wants to join a small but high performing team which has built a reputation
not only in Kenya but also with the international community dealing with ears
and hearing loss.
Responsibilities
• Act as the first point of contact for clients. Handle
phone calls and emails. Welcome patients, book appointments, manage enquiries,
provide information on services.
• Build sustainable client relationships and trust with clients. Handle queries, complaints. Keep records of client interactions and follow ups
• Prepare reports, invoices, receipts. Collect payments
• Maintain Inventory, track office supplies and order replacements
• Oversee the general upkeep of the office
• Handle logistics. Track incoming and outgoing repairs and orders
• Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date
• Build sustainable client relationships and trust with clients. Handle queries, complaints. Keep records of client interactions and follow ups
• Prepare reports, invoices, receipts. Collect payments
• Maintain Inventory, track office supplies and order replacements
• Oversee the general upkeep of the office
• Handle logistics. Track incoming and outgoing repairs and orders
• Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date
Qualifications
• Proven customer support experience or experience as a
client service representative in a high end service industry would be an
advantage
• A Kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele.
• Ability to deal with the aged community and high profile clientele
• Excellent communication and presentation skills. Needs to be well spoken and clear in speech. Needs to be fluent in English and must have effective writing skills. Hindi / Gujarati / Kiswahili will be an advantage
• Ability to multi-task, prioritize, and manage time effectively
• Proactive in improving customer experience and office efficiency
• Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life
• Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook
• Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage
• A Kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele.
• Ability to deal with the aged community and high profile clientele
• Excellent communication and presentation skills. Needs to be well spoken and clear in speech. Needs to be fluent in English and must have effective writing skills. Hindi / Gujarati / Kiswahili will be an advantage
• Ability to multi-task, prioritize, and manage time effectively
• Proactive in improving customer experience and office efficiency
• Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life
• Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook
• Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Customer Service Executive) to jobs@corporatestaffing.co.ke before 17th March 2020.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for
interviewing
Only candidates short-listed for interview will be contacted
