Position: SIBOWASCO/002/03/2020
– Commercial &
Customer Care Manager (SIBO 6)
Location: Siaya
Job description
The successful candidate will report to the Managing
Director and be responsible for commercial viability and business development
of the Company putting in place strategies for continuous improvement of
customer service delivery and monitoring and reporting on billing efficiency,
revenue collection and customer care in line with the strategic plan.
Responsibilities
The successful candidate will be responsible for:-
- Develop
long-term business strategies and operating plans for the department
- Ensure
provision of timely and high quality client services that meet or exceed
their expectations.
- Develop
and implement systems for positive customer relations management;
- Manage
and supervise commercial aspects of the company’s business operations,
particularly as they relate to the revenue generations.
- To
promote new ideas and business solutions that result in extended service
to the existing and new clients.
- Ensure
the provision of comprehensive commercial information systems, including
up-to-date customer database, to achieve the overall company revenue
objectives.
- Carry
out customer surveys and propose improvements arising from feedbacks
received.
- Develop
departmental policies, procedures and action plans and budgets in line
with overall company mission and objectives
- Optimizing
billings and revenue collection while reducing commercial losses to ensure
financial sustainability.
- Managing
departmental staff performance, development, training and motivation for
effective performance
- Supporting
line managers in developing their budgets and continuously sensitizing and
training them to attain and maintain a commercial attitude to company
operations while delivering services with customer satisfaction.
- Developing
and enforcing customer service standards cascaded from the service charter
so as to regain and retain customer confidence.
- Responsible
for physical assets assigned by the company
- Oversee
performance management in the department
- Prepare
and submit monthly, quarterly and annual reports for the department
- Attending
promptly to complaints from customers
- Oversee
processing new customer accounts and the updating the customers
register/accounts
Qualifications
The applicant should be in possession of the following
qualifications:-
- Bachelor’s
Degree Business Administration(Accounting option) or Finance from a
reputable University,
- Be
in possession of a professional qualification and a member of a
professional body in good standing (CPA-K, ACCA or any other recognized
body);
- Master’s
Degree in Finance or Business Administration will be an added advantage.
- At
least five (5) years’ experience in the profession, 3 of which should be
in Operations in a busy Commercial environment preferably Water Service
Provider will be an added advantage.
- Experience
of implementing ERP systems and conversant with Water Billing Systems;
Sage Pastel Evolution will be an added advantage.
- Proven
customer management and people management experience.
- Meet
the requirements of Chapter Six of the Constitution on Leadership and
Integrity.
- Excellent
analytical, problem solving and decision making skills
- Excellent
communication and presentation skills
- Ability
to lead multi skilled Team
- Knowledge
of accounting/finance system
How to Apply
THE APPLICANTS MUST ATTACH UPTO-DATE COPIES OF CLEARANCE
CERTIFICATES FROM EACC, DCI, CRB, KRA AND HELB
This Position is on a three (3) years renewable contract
based on satisfactory performance.
Interested candidates may apply for any of the above
positions by providing a cover letter that demonstrates why they are the best
candidate for the position applied for, a detailed up-to-date CV and
photocopies of relevant testimonials, current and expected remuneration
package, the names and addresses of three professional referees, an e-mail
address and telephone number to the following address by 27th March
2020 at 4 p.m., indicating Ref No. and post on
Headline to:-
The Managing Director
SIBO WATER AND SANITATION COMPANY
LIMITED
P.O. BOX 214-40600,
SIAYA.
Or
Email to hr@sibowasco.co.ke
