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NGO Jobs in Kenya - One Acre Fund

Position: Kenya Enrollment Project Specialist


Preffered Start Date: As soon as possible
Location: Kakamega,Kenya
Compensation: Commensurate with experience
Duration: Full-time job
Benefits : Health insurance, paid time off
Job description
We are currently seeking to hire an Enrollment Project Specialist. The successful candidate will be responsible for supporting our enrollment strategy execution and spearheading key enrollment projects in support of our Program Design and Field Operations team overall goal of serving more farm families every year. We have highly ambitious goals to ensure a sustainable program growth yearly.


The Enrollment Project Specialist will work closely with relevant members of the Field Operations team, as well as other departments such as Print, Logistics, Program Innovations, Product Innovations and Business Operations. He/She will ensure on-time, accurate communication to HQ stakeholders and ensure that the field team understands strategy and execution in specified work streams.
Responsibilities
Lead & Communicate on Key Enrollment Projects (60%)
  • Lead and coordinate process of production of client-facing marketing and training materials, in particular, product kits, product catalogs, marketing sheets, product cards, etc.
  • Liaising with other departments to develop and QC client contracts.
  • Plays a key role in running Enrollment Working group, leading certain discrete meetings and ensuring that the calendar remains on task.
  • Assisting with discreet strategic/analytical projects such as running staff surveys, writing  enrollment reports, and developing enrollment Key Performance indicators.
  • Collaborate with other departments, including Business Operations, Communications, and Product Innovations to ensure enrollment activities and processes run smoothly.
  • Lead on stakeholder communication about Field Focus and offer strategies on enrollment performance.
  • Lead in planning for enrollment events such as annual enrollment inspiration day.
Field Visit Role (30%)
  • Be a thought partner on feasibility of enrollment strategies in the field.
  • Create enrollment field work tools on need basis that aid in implementation of annual strategy.
  • Spear head enrollment research on assigned projects.
Data analysis and report writing (10%)
  • Support on creating enrollment dashboards and data interpretation for report writing.
  • Support in writing memos or support documents to key stakeholders.
You will undertake any other additional duties assigned by your Manager.
Career Growth & Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are seeking exceptional professionals with 1 year + of work experience. Candidates who fit the following criteria are strongly encouraged to apply:
  • Strong work experience in a busy working environment.
  • Undergraduate degree holders.
  • An analytical and flexible mindset: ability to look at a situation and determine what data is needed to make a strong decision. Preference for strong data analysis skills, and experience working with huge data sets and formulae.
  • Fluency with Microsoft Excel/Word/powerpoint and Google Sheets/Google Docs.
  • Ability to work independently, lead meetings and move work forward quickly.
  • Strong oral and written English communication and presentation skills.
  • Ability to coordinate with different teams with a high level of professionalism.
  • Attention to detail, strong work planning skills with the ability to juggle many projects simultaneously without missing any critical tasks.
  • Able to work in rural cased areas in Kenya.
How to Apply

Position: Senior Program Strategy Manager
Location: Kakamega
Job description
One Acre Fund Kenya is our largest and fastest-growing country of operation, and is one of the largest social enterprises in sub-saharan Africa. By 2030, we aim to transform every farming community in Kenya, and serve more than 1.5 million Kenyan farm families.
The Program Design team leads the strategy and planning for Kenya’s core field program. The team is consists of four workstreams: 1) Enrollment, 2) Repayment, 3) Impact and 4) Expansion. As the Senior Strategy Manager, you would work with the Program Design Director to manage the team and guide program strategy. You will report directly to the Program Design Director as their deputy.
Responsibilities
  • Oversee two Program Design work streams, supporting the 5-year strategy and annual planning processes for each.
  • Directly manage 2-3 senior level staff, investing in their professional growth.
  • Lead complex projects and strategic improvements required for the program to achieve its long-term goals.
  • Compile and support management of a 16+ million USD budget.
  • Run annual goal setting and planning processes for Program Design department.
  • Foster a healthy team culture of professional growth, fun and continuous improvement.
  • Support recruitment and talent development for the team.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You can shape a growing organization and build a rewarding long-term career.
Qualifications
We are looking for professionals with 8+ years of relevant work experience, and a passion for serving smallholder farmers. Candidates who fit the following criteria are encouraged to apply:
  • 5+ years of managing a successful team
  • Project management: Design, plan and implement complex projects to success
  • Growth mindset: Enthusiasm for learning, feedback and continuous improvement
  • Results-oriented: You set goals and take ownership of driving towards them
  • Cross-cultural fluency: You will collaborate with colleagues from diverse backgrounds
  • Mentorship: You support others to achieve their professional goals
  • Strong educational background; minimum Bachelor’s Degree
  • A willingness to commit to living in a rural area for at least two years
  • English required; Kiswahili strongly preferred
How to Apply

Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full, independent ownership of the CP calling team and actively trains the CP Deputy Supervisor to take on additional responsibilities for weekly management of this large scale, high-risk survey that reaches 10% of our customer base each season. Through further training, the CP Specialist is aiming to downshift CP survey maintenance in order to 1) provide vertical growth to the Deputy Supervisor position, and 2) open up their bandwidth for a larger scope of work in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist is expected to take on additional ownership of the CS portfolio with greater independence, initiative, and drive. This includes managing CP data in the Kenya program and working closely with the Field Operations department to feed customer assessment of our service back into our approach to mitigating harassment. The CP survey is designed to reach 10-15% of every site within the program and checks on customer protection throughout every major field activity (i.e., enrollment, delivery, impact, repayment). This insight is channeled into CS improvement work that cuts across Field Operations, Program Design, and Systems so that we can increase retention and program perception throughout the country.
Responsibilities
CP Team Management (25%)
  • Directly managing one CP Supervisor
  • Indirectly managing five or six Senior CP Officers
  • Conducting weekly check-ins with CP Supervisor and monthly team meetings with all Senior CP Officers
  • Directly contributing to or delegating team building activities and professional development of the team members
  • Maintaining high-level oversight of CP Senior Officer performance (i.e., weekly updates from the CP Supervisor, real-time QC of phone calls, and supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
  • Monitoring CP survey with weekly checks and maintenance of survey management tools
  • Automating CP management tools in order to downshift CP survey maintenance and monitoring to CP Supervisor
  • Assisting in CP survey phone calls (with Kiswahili or Kikuyu populations)
  • Identifying and troubleshooting survey challenges between the CP call agents and Field Operations and Case Investigations teams
  • Conducting two annual CP resets through adapting CP survey platform, call trackers, question translations, and survey management tools
  • Defining process details for annual CP survey resets (September and January) to downshift to CP Supervisor
  • Serving as CP survey representative within the Kenya program and as key deputy with global CP
  • Administering handover of CP data to content owners (in Performance Management, Program Design, and others) as needed for CS-facing work (e.g., CP scores)
  • Managing CP data and executing on data analysis for special CP projects and trimester reports
  • Leading CP improvement projects up to medium complexity and co-leading improvement projects up to high complexity
Customer Service Improvement (35%)
  • Leading or contributing to improvement projects within the larger body of CS work with ability to independently scope/sketch sub-projects
  • Leading or contributing significantly to CS focused research in the Field through field visits, meetings with Field Leaders, and SFD presentations
  • Serving as key deputy in forward movement for improved customer service efforts in the Field
  • Promoting CP and CS work through departmental meetings (i.e., FTSP or Weekly Execution Meetings) as well as contributing to cross-department and cross-country CP/CS meetings
Short Term Support Liaison (5%)
  • Maintaining dashboard displays for weekly discussions
  • Facilitating technical dashboard transitions during seasonal shifts (i.e., enrollment, delivery, training, repayment)
  • Acting as CP representative during monthly STS discussions to contribute to decision-making around performance improvement strategies
  • Serving as a STS liaison to the Field Staff Management (FSM) team to assist in action plan template creation and record-keeping
  • Conducting periodic audits of STS work to determine effective strategies for struggling districts and to scope STS improvement work
Professional Development / Mentorship (10%)
  • Engaging in Professional Development courses offered by the Training Department
  • Maintaining a mentorship with Program Specialist or Program Associate to build Field fluency and program understanding
  • Maintaining a mentorship with Program Specialist or Program Associate to build technical skills (specifically R)
  • Visiting the Field at a minimum of bi-quarterly (2 times every 3 months) to observe field activities and leverage that into CP project work
  • Engaging in self-study with Microsoft, Google Suite, and R tools for an increase in technical skills
  • Promoting work through presentations to the Field Operations and Program Design teams
Career Growth & Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and some analytical skills as well as a demonstrated passion for sustainable agricultural development in sub-Saharan Africa. We are looking for exceptional candidates that wish to be a proactive member of a rapidly expanding vision of customer service. Please only apply if you fit the criteria below:
  • Demonstrated computer skills in Microsoft Office and Google Suite
  • Additional technical skills welcome, but not required
  • Stamina / Ability to work on a prolonged project
  • Demonstrated strong attention to detail
  • Proactive problem solving personality
  • Self-motivator / Initiator of obtaining new skills
  • Clear communicator
  • Integrity and humility
  • Positive attitude and willingness to learn
  • University degree (please include grades and test scores on your resume)
How to Apply

Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full, independent ownership of the CP calling team and actively trains the CP Deputy Supervisor to take on additional responsibilities for weekly management of this large scale, high-risk survey that reaches 10% of our customer base each season. Through further training, the CP Specialist is aiming to downshift CP survey maintenance in order to 1) provide vertical growth to the Deputy Supervisor position, and 2) open up their bandwidth for a larger scope of work in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist is expected to take on additional ownership of the CS portfolio with greater independence, initiative, and drive. This includes managing CP data in the Kenya program and working closely with the Field Operations department to feed customer assessment of our service back into our approach to mitigating harassment. The CP survey is designed to reach 10-15% of every site within the program and checks on customer protection throughout every major field activity (i.e., enrollment, delivery, impact, repayment). This insight is channeled into CS improvement work that cuts across Field Operations, Program Design, and Systems so that we can increase retention and program perception throughout the country.
Responsibilities
CP Team Management (25%)
  • Directly managing one CP Supervisor
  • Indirectly managing five or six Senior CP Officers
  • Conducting weekly check-ins with CP Supervisor and monthly team meetings with all Senior CP Officers
  • Directly contributing to or delegating team building activities and professional development of the team members
  • Maintaining high-level oversight of CP Senior Officer performance (i.e., weekly updates from the CP Supervisor, real-time QC of phone calls, and supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
  • Monitoring CP survey with weekly checks and maintenance of survey management tools
  • Automating CP management tools in order to downshift CP survey maintenance and monitoring to CP Supervisor
  • Assisting in CP survey phone calls (with Kiswahili or Kikuyu populations)
  • Identifying and troubleshooting survey challenges between the CP call agents and Field Operations and Case Investigations teams
  • Conducting two annual CP resets through adapting CP survey platform, call trackers, question translations, and survey management tools
  • Defining process details for annual CP survey resets (September and January) to downshift to CP Supervisor
  • Serving as CP survey representative within the Kenya program and as key deputy with global CP
  • Administering handover of CP data to content owners (in Performance Management, Program Design, and others) as needed for CS-facing work (e.g., CP scores)
  • Managing CP data and executing on data analysis for special CP projects and trimester reports
  • Leading CP improvement projects up to medium complexity and co-leading improvement projects up to high complexity
Customer Service Improvement (35%)
  • Leading or contributing to improvement projects within the larger body of CS work with ability to independently scope/sketch sub-projects
  • Leading or contributing significantly to CS focused research in the Field through field visits, meetings with Field Leaders, and SFD presentations
  • Serving as key deputy in forward movement for improved customer service efforts in the Field
  • Promoting CP and CS work through departmental meetings (i.e., FTSP or Weekly Execution Meetings) as well as contributing to cross-department and cross-country CP/CS meetings
Short Term Support Liaison (5%)
  • Maintaining dashboard displays for weekly discussions
  • Facilitating technical dashboard transitions during seasonal shifts (i.e., enrollment, delivery, training, repayment)
  • Acting as CP representative during monthly STS discussions to contribute to decision-making around performance improvement strategies
  • Serving as a STS liaison to the Field Staff Management (FSM) team to assist in action plan template creation and record-keeping
  • Conducting periodic audits of STS work to determine effective strategies for struggling districts and to scope STS improvement work
Professional Development / Mentorship (10%)
  • Engaging in Professional Development courses offered by the Training Department
  • Maintaining a mentorship with Program Specialist or Program Associate to build Field fluency and program understanding
  • Maintaining a mentorship with Program Specialist or Program Associate to build technical skills (specifically R)
  • Visiting the Field at a minimum of bi-quarterly (2 times every 3 months) to observe field activities and leverage that into CP project work
  • Engaging in self-study with Microsoft, Google Suite, and R tools for an increase in technical skills
  • Promoting work through presentations to the Field Operations and Program Design teams
Career Growth & Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and some analytical skills as well as a demonstrated passion for sustainable agricultural development in sub-Saharan Africa. We are looking for exceptional candidates that wish to be a proactive member of a rapidly expanding vision of customer service. Please only apply if you fit the criteria below:
  • Demonstrated computer skills in Microsoft Office and Google Suite
  • Additional technical skills welcome, but not required
  • Stamina / Ability to work on a prolonged project
  • Demonstrated strong attention to detail
  • Proactive problem solving personality
  • Self-motivator / Initiator of obtaining new skills
  • Clear communicator
  • Integrity and humility
  • Positive attitude and willingness to learn
  • University degree (please include grades and test scores on your resume)
How to Apply

Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full, independent ownership of the CP calling team and actively trains the CP Deputy Supervisor to take on additional responsibilities for weekly management of this large scale, high-risk survey that reaches 10% of our customer base each season. Through further training, the CP Specialist is aiming to downshift CP survey maintenance in order to 1) provide vertical growth to the Deputy Supervisor position, and 2) open up their bandwidth for a larger scope of work in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist is expected to take on additional ownership of the CS portfolio with greater independence, initiative, and drive. This includes managing CP data in the Kenya program and working closely with the Field Operations department to feed customer assessment of our service back into our approach to mitigating harassment. The CP survey is designed to reach 10-15% of every site within the program and checks on customer protection throughout every major field activity (i.e., enrollment, delivery, impact, repayment). This insight is channeled into CS improvement work that cuts across Field Operations, Program Design, and Systems so that we can increase retention and program perception throughout the country.
Responsibilities
CP Team Management (25%)
  • Directly managing one CP Supervisor
  • Indirectly managing five or six Senior CP Officers
  • Conducting weekly check-ins with CP Supervisor and monthly team meetings with all Senior CP Officers
  • Directly contributing to or delegating team building activities and professional development of the team members
  • Maintaining high-level oversight of CP Senior Officer performance (i.e., weekly updates from the CP Supervisor, real-time QC of phone calls, and supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
  • Monitoring CP survey with weekly checks and maintenance of survey management tools
  • Automating CP management tools in order to downshift CP survey maintenance and monitoring to CP Supervisor
  • Assisting in CP survey phone calls (with Kiswahili or Kikuyu populations)
  • Identifying and troubleshooting survey challenges between the CP call agents and Field Operations and Case Investigations teams
  • Conducting two annual CP resets through adapting CP survey platform, call trackers, question translations, and survey management tools
  • Defining process details for annual CP survey resets (September and January) to downshift to CP Supervisor
  • Serving as CP survey representative within the Kenya program and as key deputy with global CP
  • Administering handover of CP data to content owners (in Performance Management, Program Design, and others) as needed for CS-facing work (e.g., CP scores)
  • Managing CP data and executing on data analysis for special CP projects and trimester reports
  • Leading CP improvement projects up to medium complexity and co-leading improvement projects up to high complexity
Customer Service Improvement (35%)
  • Leading or contributing to improvement projects within the larger body of CS work with ability to independently scope/sketch sub-projects
  • Leading or contributing significantly to CS focused research in the Field through field visits, meetings with Field Leaders, and SFD presentations
  • Serving as key deputy in forward movement for improved customer service efforts in the Field
  • Promoting CP and CS work through departmental meetings (i.e., FTSP or Weekly Execution Meetings) as well as contributing to cross-department and cross-country CP/CS meetings
Short Term Support Liaison (5%)
  • Maintaining dashboard displays for weekly discussions
  • Facilitating technical dashboard transitions during seasonal shifts (i.e., enrollment, delivery, training, repayment)
  • Acting as CP representative during monthly STS discussions to contribute to decision-making around performance improvement strategies
  • Serving as a STS liaison to the Field Staff Management (FSM) team to assist in action plan template creation and record-keeping
  • Conducting periodic audits of STS work to determine effective strategies for struggling districts and to scope STS improvement work
Professional Development / Mentorship (10%)
  • Engaging in Professional Development courses offered by the Training Department
  • Maintaining a mentorship with Program Specialist or Program Associate to build Field fluency and program understanding
  • Maintaining a mentorship with Program Specialist or Program Associate to build technical skills (specifically R)
  • Visiting the Field at a minimum of bi-quarterly (2 times every 3 months) to observe field activities and leverage that into CP project work
  • Engaging in self-study with Microsoft, Google Suite, and R tools for an increase in technical skills
  • Promoting work through presentations to the Field Operations and Program Design teams
Career Growth & Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and some analytical skills as well as a demonstrated passion for sustainable agricultural development in sub-Saharan Africa. We are looking for exceptional candidates that wish to be a proactive member of a rapidly expanding vision of customer service. Please only apply if you fit the criteria below:
  • Demonstrated computer skills in Microsoft Office and Google Suite
  • Additional technical skills welcome, but not required
  • Stamina / Ability to work on a prolonged project
  • Demonstrated strong attention to detail
  • Proactive problem solving personality
  • Self-motivator / Initiator of obtaining new skills
  • Clear communicator
  • Integrity and humility
  • Positive attitude and willingness to learn
  • University degree (please include grades and test scores on your resume)
How to Apply

Position: Program Associate
Location: Kabwe, Zambia
Job description
The Zambia Program Associate’s primary responsibility is to successfully plan and manage projects to support the program to increase in scale and grow in impact for every farm family enrolled. They will report to the Country Director, and manage innovations, operations, recruitment and strategy projects on an as-needed basis.
Responsibilities
  • Field Operations: Set annual strategic plan for collecting ~8 million dollar loan portfolio from farmers by the deadline, and manage individual projects to contribute to the goal. Individual projects could include Field Officer trainings, incentives selection and deliveries coordination, or managing a call center to clients behind the repayment targets.
  • Innovations: Plan and manage a trial focused on improving impact for each farmer we serve. Examples include facilitating a market access intervention or developing a new agricultural product to offer to farmers to increase diversification.
  • Recruitment: Support on sourcing and hiring strong talent for the company as we continue to grow.
Career Growth & Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Specific qualifications include, but are not limited to:
  • 2-5 years of relevant work experience
  • Strong project management skills
  • Language: English required
  • Fluency in Microsoft Excel
  • Strong communication skills, both written and oral.
  • Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
  • A willingness to commit to living in Kabwe, Zambia for at least two years – this is a long-term, career-track role.
  • Excellent judgment in sensitive people issues, management skills, creative problem solving.
How to Apply

Position: Field Operations Project Associate
Location: Kabwe, Zambia
Responsibilities
Strategy & Implementation
  • You will lead part of the team to directly implement the Zambia core program, including key activities such as marketing and farmer enrollment (sales), input delivery, farmer training, and credit collection.
  • You will measure progress against goals, regularly report on progress, and hold the team accountable for prioritizing and delivering results in key strategic areas, such as program impact, efficiency, and density (inward growth).
  • You will help to lead the team through change, guide the team in troubleshooting challenges and provide strategic focus and direction.
  • You are detailed-oriented and will continuously find new ways to streamline documentation processing and knowledge management for an operation that is rapidly growing.
  • Together with country leadership, you will help set and steer the course for One Acre Fund Zambia’s 5 to 15-year vision.
  • You will support the annual goal setting and planning processes for the Field Operations Division. Helping to ensure annual plans align with the long-term vision and targets.
  • You will be the gatekeeper of the Field Calendar and ensure excellent execution throughout the season.
Transformation & Innovation 
  • You will be tasked with recommending efficiency plays to senior leadership and identifying areas for cost savings and programme improvements.
  • Crafting new business models to transform Zambia Field Operations into a leaner, more efficient, and less complex model.
  • You will develop key initiatives that will enable One Acre Fund to generate higher impact/farmer at reduced cost and thus unlock future outward growth for the program.
  • You will be creating and supporting ideas that will help One Acre Fund reach its goal of serving hundreds of thousands of farmers in the coming years. Among other things, this will entail providing regular feedback on trial ideas and practical support to our innovations teams as they work to integrate new products and new program design ideas into our core operations.
Lead People 
  • You will be in one of the leadership positions for our largest department, including a 100+ field team, and around 5 HQ staff.
  • You’ll establish and cultivate strong relationships to ensure that all staff on the Field Operations team can maximize their career performance and job satisfaction as part of the One Acre Fund family.
  • You’ll epitomize One Acre Fund’s value of being a family of leaders by developing and maintaining processes ensuring that everyone – from those directly reporting to you to the newest Field Officer in our program – is continually mentored, challenged, and supported by the organization.
On a day-to-day basis, your role will involve a mix of activities, similar to the below:
  • Understanding and solving problems: observing field operations, meeting with leaders of our field staff, running surveys, conducting desk research, analyzing KPIs, etc. Then creating simple and lasting solutions to complex problems.
  • Planning and executing large projects: identifying clear goals, creating project calendars, designing workflows, creating field tools and talking points, designing incentive systems and understanding stakeholders, following up and monitoring project execution in the field, etc.
  • Building teams: hiring staff using One Acre Fund’s unique “experiential hiring” system, mentoring key deputies, and steadily handing off responsibility to your team as you build it.
  • Communicating with other teams: working in coordination with One Acre Fund’s other teams on the ground to execute a smooth customer experience in the simplest way possible.
Career Growth & Development 
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are seeking a talented professional with solid experience in leading teams and executing at scale. Most importantly, the successful candidate will have solid strategic thinking skills, as well as enjoy problem-solving and working in a fast-paced and high-stakes environment. In addition, a solid track record for developing talent and fostering professional growth in others is strongly desired. Other criteria:
  • Mission-driven individual that can align 100% with OAF’s values in putting farmers first.
  • 3+ years of professional experience – ideally with experience implementing operational efficiency measures.
  • Minimum 2 years direct management experience with strong examples of people development.
  • Strong leadership experience and ability to lead a team in setting a vision, annual strategy and goals and hold everyone accountable to it.
  • Experience with microfinance or field-based sales team preferred.
  • Language: English required.
  • Excellent judgment in sensitive people issues, management skills, creative problem solving.
How to Apply

Position: Data and Operations Associate
Location; Nairobi
Job description
One Acre Fund is growing quickly – we plan to more than triple our purchasing portfolio in the next 5 years and are spending over $70M on agricultural inputs and life improving goods in 2019 alone. To support this growth, we need to develop a flexible sourcing strategy, set clear and measurable targets, hold the full supply chain team accountable to these bold targets using data, and implement tight controls to guarantee inputs make it to our clients on time and at the best possible price.
We are looking for a Data and Operations Associate to improve our team’s data quality, build more efficient and transparent processes, and lead major cost-saving projects. In this role, you will implement major cost-saving and efficiency improving projects with a heavy focus on process automation, reducing redundancies, and better use of data. You will refine and simplify processes, use data to align our systems across the supply chain team, improve our controls environment to prevent over-spend, improve order accuracy to dramatically reduce excess inventory, and justify investments in supply chain operations with visible performance goals. Specific responsibilities include:
Manage Sourcing Data: Work with the sourcing data team to automate data processes and reports for better visibility into supply chain data across the organization. More specifically:
  • Guide the data entry team to enter 100% of data on time – this will require holding the team accountable to ambitious expectations while simplifying and automating data entry processes to reduce the risk of errors;
  • Manage day-to-day issue resolution and ticket generation for SAP request portal;
  • Align with cross-department team members to alleviate friction caused by messy data, solve problems and resolve conflict quickly.
Inspire creativity in sourcing operations to eliminate waste: Work with Supply Chain Operations Manager to move creative, data-focused initiatives forward that improve efficiency. Example projects include:
  • Automate processes to reduce procurement lead times and improve process visibility;
  • Reduce approval touch points in SAP and the portal;
  • Build bridges with the payments / finance team to ensure payments go out consistently on time;
  • Work with the purchasing teams to ensure they share documentation with enough time to guarantee on time payments;
  • Own controls oversight through data sampling and reporting;
  • Collaborate with internal partners to reduce repetition from sourcing processes.
Supplier relationship management: 
  • Manage new vendor onboarding process;
  • Oversee supplier relationship management toolkit to make sure vendor profiles are up to date, vendors are being scored after every order, and low performing vendors are being phased out;
  • Develop and execute supplier scorecard system.
Capacity building / Build Team Culture: 
  • Create an empowering environment for staff reporting to you to learn under your leadership and support with recruitment at all job grades;
  • Create an enabling environment for purchasers to improve their sourcing skills by developing trainings and being a mentor to others;
  • Support heavily on recruitment by tapping into talent pools to hire top talent for open roles on the team.
Career Growth & Development
We have a culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll shape a growing organization and build a rewarding long-term career.
Qualifications
You have 4+ years or work experience in an operations or strategic problem-solving role, with exposure to complex project management, process automation, and forecasting. You have an excellent academic background, love data, and are passionate about reducing waste across supply chain operations. Having prior operations or consulting experience is preferred but we’re most interested in whether you have experience solving complex operational problems in a fast-growing organization. You have the following experience:
  • You have experience in a demanding, multicultural professional environment, preferably in positions where frequent cross-department collaboration was required.
  • You have experience in operations, consulting, manufacturing, or supply chain.
  • You have leadership experience at work or outside of work.
  • You love working with data and have data analytics and quantitative reasoning skills; Advanced Excel (can maintain complex spreadsheets) required and experience working in SAP is preferred.
  • When confronted with challenges, you think creatively and always look for win-win solutions.
  • You enjoy coordinating with diverse teams – you advocate for your ideas while also being humble and open to other perspectives.
  • You’re comfortable quality checking documentation without support.
  • You are passionate about delivering outstanding customer service – you put customers first in all that you do and understand the importance of building agile processes that will best serve your clients.
  • You are fluent in English (French and Swahili a plus).
How to Apply

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