We are a HR consultancy company based
in Nairobi.
We are looking to fill below position
for our client.
Job Title: Customer
Care Representative
Location: Nairobi
Duties & Responsibilities
·
Ensure provision of quality service
to customers
·
Participate in implementing customer
care policies and standards
·
Participate in developing guidelines
and standards for improving customer handling programs
·
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·
Handle customer complaints using set
customer service policies
·
Support in the generation of sales
leads through their interaction with customers
·
Consult with customers about their
product or service needs and requirements.
·
Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
·
Compile feedback/complaints in report
form and share with admin manager
·
Explaining to customers the different
types of products that are available
·
Perform any other duties as may be
assigned from time to time
Qualifications:
·
Minimum of 2 years’ experience in a
similar related position.
·
Degree /Diploma in business related
field.
·
Ability to work under pressure.
·
Good analytical skills including the
ability to think strategically and creatively.
·
Ability to be innovative and be a
creative problem solver
·
Very presentable.
How to Apply
If you are up to the challenge,
please send your CV only quoting the job title on the email subject (Customer
Care Representative) to jobs@employd.co.ke.
Indicate your expected salary
