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Customer Care Representative Job in Nairobi

We are a HR consultancy company based in Nairobi.

We are looking to fill below position for our client.
Job Title: Customer Care Representative
Location: Nairobi
Duties & Responsibilities
·         Ensure provision of quality service to customers

·         Participate in implementing customer care policies and standards
·         Participate in developing guidelines and standards for improving customer handling programs
·         Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
·         Handle customer complaints using set customer service policies
·         Support in the generation of sales leads through their interaction with customers
·         Consult with customers about their product or service needs and requirements.
·         Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
·         Compile feedback/complaints in report form and share with admin manager
·         Explaining to customers the different types of products that are available
·         Perform any other duties as may be assigned from time to time
Qualifications:
·         Minimum of 2 years’ experience in a similar related position.
·         Degree /Diploma in business related field.
·         Ability to work under pressure.
·         Good analytical skills including the ability to think strategically and creatively.
·         Ability to be innovative and be a creative problem solver
·         Very presentable.
How to Apply
If you are up to the challenge, please send your CV only quoting the job title on the email subject (Customer Care Representative) to jobs@employd.co.ke.
Indicate your expected salary

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