Job Summary
The job holder is responsible for
timely and accurate preparation of customer orders accordingly.
Responsibilities
·
Warmly greeting clients, walking them
to the proper beauty station and alerting assigned beauticians of their arrival
·
Booking and confirming appointments
via phone and email
·
Processing transactions (cash and
credit cards) and issuing receipts
·
Offering beverages and chatting with
clients who are in the waiting area
·
Welcoming walk-ins, answering
questions about services and scheduling appointments based on availability
·
Updating client records with contact
and billing details, appointments and services offered
·
Maintaining a tidy reception area
·
Order business cards, brochures and
stationery as needed
·
Man the front office and operate the
switchboard
·
Responding to customer queries
·
Managing correspondence and dispatch
both internal and externally
·
Liaising with various service
providers
·
Maintaining files, materials,
information, schedules and related data
·
Maintains office hygiene
·
Support staff on admin and
operational issues
·
Report writing and report generation
when required
·
Front office management to include:
Ensure reception area is tidy, offering coffee and tea for visitors
·
Perform basic bookkeeping, filing,
and clerical duties.
Requirements
·
Diploma in Hotel Management/Front
Office Operations
·
Two years experience in a similar
role and proven track record may be considered in lieu of specialised education
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills Knowledge
and experience in the use Fiderio and Opera Proficiency in Excel and Word.
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
How to Apply
If you are interested in the position
and have the skills and talents we are looking for, Please send a copy of your
updated resume to eplvacancies@gmail.com with the job title FRONT
OFFICE EXECUTIVE as the subject by 29th November 2019. Only successful
candidates will be contacted.