Technician
Credit Administrator
Credit Control Officer
Job Introduction
Reporting to the Technical Supervisor, the Technician is
responsible for the installation, repair, replacement, and maintenance of
discrete and integrated electronic security systems following blueprints of
electrical layouts and building plans according to specifications and
requirements.
Responsibilities
·
Effective project implementation and
performing project duties as planned and designed
·
Efficient and effective operations
management
·
Coordinate the provision of
contractual and ad hoc security services to ensure that they are executed
profitably and in compliance to standardized business practices
·
Ensure that resources allocated are
optimally deployed
·
Effective reporting and processing
billable service calls and installation
·
Attend regular liaison and scheduled
meetings with customers
·
Ensure Health and safety in the work
environment through Reducing / Eliminating incidents and customer claims
Qualifications
Knowledge and Qualifications
·
A Diploma in Engineering field or any
other relevant qualification
o Work
experience through internal growth and training,
·
Kenya market,
·
Kenya legislation
·
2 years in operations
management
Technical Skills
·
Knowledge in Integrated security
systems
·
Must demonstrate high IT competency
and familiarity to work in the IP environment.
·
Conflict Management
·
Microsoft Word – Intermediate level
·
Microsoft Excel – Intermediate level
(Advance level are advantageous)
·
Microsoft PowerPoint – Basic level
·
Google suite of products
·
LAN/WAN Networking skill
Behavioral Skills – Support
·
Understanding the organizational
environment
·
Understanding the organization’s
goals and objectives
·
Dealing with changing circumstances
·
Supporting and working with others
·
Delivering objectives
·
Dealing with complexity
·
Acting professionally
·
Deliver great customer service
·
Sharing and co-operating
Credit Administrator
Job Introduction
Reporting to the Credit Administration Manager, the Credit
Administrator is responsible for payment receipt, direct debit administration
and customer service management.
Responsibilities
·
Perform review of daily bank
statements to identify payments that relates to account receivables and present
to Supervisor in prescribed format for Remittance advises follow up
·
Receipt Administration; allocate all
account receivable receipts as per customer remittance advises verified by the
Credit Administration Manager
·
Perform receipts reconciliation between
credit control collections sheets and ERP collections report on a daily basis
·
Prepare daily allocations report and
obtain approval of the same from Credit Administrations Manager
·
Carry out monthly reconciliations at
month closure date and present approved report within five days from the end
month date
·
Conduct direct debits receipts
administration and run periodic (weekly) direct debit report to ensure that
funds are allocated as per bank generated direct debit report
·
Collate customer queries and assign
appropriate staff within the department for quick resolution
·
Provide feedback to both internal and
external customers on queries raised within 24hrs
·
Maintain tracker for customer queries
and escalate overdue cases to departmental head to facilitate closure
·
Track in and outflow of documents
within and outside the department
·
Maintain special filling system for
key customers documents as well as other departmental administrative documents
·
Monitor inter-departmental/units SLAs
and ensure that optimum standard is maintained
Qualifications
Knowledge and Qualifications
·
Bachelors degree in Business
Management or Numerical Field
o Data
Management Certification is advantageous
·
Kenya market
·
Kenya legislation
·
Two to three years in payments and
contract administration related assignment
Technical Skills
·
Financial Acumen
·
Conflict Management
·
Negotiation
·
Microsoft Word – Intermediate level
·
Microsoft Excel – Intermediate level
(Advance level are advantageous)
·
Microsoft PowerPoint – Basic level
·
ERP system(s)
·
Google suite of products
Behavioural Skills – Support
·
Understanding the organizational
environment
·
Understanding the organization’s
goals and objectives
·
Dealing with changing circumstances
·
Supporting and working with others
·
Delivering objectives
·
Dealing with complexity
·
Acting professionally
·
Deliver great customer service
·
Sharing and co-operating
Credit Control Officer
Job Introduction
Reporting to the Credit Control Supervisor, the Credit Control
Officer will be responsible for the maintenance of monthly cash collections
performance as per set target and carrying out credit account administration
activities as per credit control process.
Responsibilities
Cash Collections
·
Achieve 100% cash collections as per
monthly target based on portfolio allocated.
·
Ensure that customer’s notification
of amounts due is sent out immediately the debt fall due.
·
Apply credit control procedures on
assigned portfolio based on the age overdue amount as well as contract terms.
·
Maintain daily monitoring tracker for
cash collections and escalate risk accounts immediately they are identified.
Days Sales Outstanding Management
·
Ensure that the assigned portfolio
DSO is maintained within company acceptable range of 30 to 45 Days.
·
Ensure that actions related to
overdue debt within the portfolio are performed within 30 days from overdue
date.
·
Maintain a monthly bad recovery of 2%
of bad debt outstanding amount.
Credit Accounts Administration
·
Monitor daily receipts allocation for
assigned portfolio and ensure that accounts credit position is up to date at
the end of each working day.
·
Continuously verifies accuracy of
debtors ageing of the assigned portfolio to ensure that no inaccurate customer
exposure is presented at any point.
·
Perform accounts reconciliations and
present the reconciled report within 24hrs from the time of request.
·
Maintain daily customer call logs in
specific prescribed format for future follow up as well as evidence of number
of customers contacted on a daily basis.
·
Ensure that debt collection
activities are done as per credit control process and policy.
Credit Control Documentation
·
Maintain record of soft copies
contracts of the assigned portfolio which are easily accessible on request.
·
Maintain trail documents for changes
in billable amount for assigned portfolio in soft copies e.g. termination
notices, price increase letters, addendum contract, temporary work orders.
·
Monitor contracts’ expiry dates and
escalate contracts due for renewal to respective billing supervisor three
months to expiry date.
·
Maintain up to date customer credit
control file which should include: contracts, PI letters, demand notices,
correspondences, credit notes, suspension notices, and termination copies
Qualifications
Knowledge and Qualifications
·
Bachelor’s Degree in Business
Management or Numerical Field
·
Kenya market
·
Kenya legislation
Experience
·
Two to three years in credit control
management related assignment
Technical Skills
·
Financial Acumen
·
Conflict Management
·
Negotiation
·
Microsoft Word – Intermediate level
·
Microsoft Excel – Intermediate level
(Advance level are advantageous)
·
Microsoft PowerPoint – Basic level
·
ERP system(s)
·
Google suite of products