Cosmopolitan SACCO is a reputable,
financially strong and one of the fastest growing financial institution based
in Nakuru with operations in Bahati, Naivasha, Narok and Molo.
We seek a highly motivated,
self-driven and results oriented individual to fill the following position:
Job Title: Business
Development Officer
Job Reference: Cosmo/BDO/2019
Department: Marketing and Member Engagement
Reporting to: Marketing Manager
Location: Branch and/or Region
JOB DESCRIPTION
The successful candidate is expected
to improve the SACCO’s market position and achieve financial growth. This
person implements long-term organizational strategic goals, builds key
customer/member relationships, identifies business opportunities, negotiates
and closes business deals and maintains extensive knowledge of current market
conditions.
JOB OBJECTIVES
To work with the branch managers,
marketing staff, and other managers to increase member recruitment, deposit
mobilization, transactions and credit opportunities and thereby maximize
revenue for the SACCO.
To identify potential new
members/customers, make presentations to them, convert business opportunities
and continue to grow business in the future. Manage existing members and ensure
they stay satisfied and positive, identify clients future needs.
DUTIES OF A REGIONAL BUSINESS
DEVELOPMENT SPECIALIST
1) To prospect for new members by
networking, cold calling, advertising or other means of generating interest
from potential clients. Use of persuasive approaches and pitches that will
convince potential clients to do business with the company.
2) Develop a rapport with new
members, and set targets for sales and provide support that will continually
improve the relationship. Further also required to grow and retain existing
accounts by presenting new solutions and services to members. Work with mid and
senior level management, marketing, and technical staff.
3) He/she may manage the activities
of others responsible for developing business for the SACCO. Planning is part
of this job description, since it is the Business Development Officer’s
responsibility to develop the pipeline of new business coming into the SACCO.
This requires a thorough knowledge of the market, the products/services the
SACCO can provide, and of the competitors.
New Business Development
1. Prospect for potential new members
and turn this into increased business.
2. Establish a robust pipeline of
opportunities within your market or geographic area.
3. Meet potential members by growing,
maintaining, and leveraging your network.
4. Identify potential members, and
the decision makers within the client organization.
5. Research and build relationships
with new clients.
6. Set up meetings between members
decision makers and SACCO’s management team.
7. Work with team to develop
proposals that speaks to the member’s needs, concerns, and objectives.
8. Participate in pricing the
products and services.
9. Handle objections by clarifying,
emphasizing agreements and working through differences to a positive
conclusion.
10. Use a variety of styles to
persuade or negotiate appropriately.
11. Present an image that mirrors
that of the member.
Client Retention
1. Present new products and services
and enhance existing relationships.
2. Work with technical staff and
other internal colleagues to meet Member needs.
3. Arrange and participate in
internal and external members debriefs.
4. Support the implementation of the
member engagement program
Business Development Planning
1. Attend industry functions, such as
association events and conferences, and provide feedback and information on
market and creative trends.
2. Present to and consult with mid
and senior level management on business trends with a view to developing new
services, products, and distribution channels.
3. Identify opportunities for
campaigns, services, and distribution channels that will lead to an increase in
sales.
4. Using knowledge of the market and
competitors, identify and develop the SACCO’s unique selling propositions and
differentiators.
Management and Research
1. Submit weekly market opportunities
progress reports ensuring accuracy of the data.
2. Ensure that data is accurately
entered and managed within the SACCO’s policies or other sales management
system.
3. Forecast sales targets and ensure
they are met by the team.
4. Track and record activity on
accounts and help to close deals to meet these targets.
5. Work with marketing staff to
ensure that all targets are achieved as planned.
6. Ensure all team members represent
the SACCO’s brand in the best light.
7. Present business development
training and mentoring to sales executives and other internal staff.
8. Understand the SACCO’s goals and
purpose and make meaningful contributions to attain them.
BACKGROUND REQUIREMENTS
1) Exemplary integrity and honesty
2) Have excellent persuasion, and
networking skills
3) Be decisive and possess quick
judgment skills
4) Possess excellent
business/proposal writing skills
5) Possess market knowledge and
meeting sales goals/targets,
6) Possess analytical and critical
thinking skills
7) Have excellent communication and
interpersonal skills
8) Be able to motivate and mentor a
team
9) Be a team player
10) Be proactive and possess initiative
11) Be 35-40 years of age
PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1) Bachelor’s degree in a relevant
field.
2) Relevant professional
Certifications
3) Membership in relevant
professional bodies will be an added advantage
4) At least five (5) years previous
experience in the fields of sales/sales management/sales support/Marketing
5) Above years of age
DISCLAIMER: The above information on this description has been designed to
indicate the general nature and level of work performed by employees within
this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to this job.
Job Title: Credit
Portfolio Manager – Business & Asset Finance Loans
Job Reference: Cosmo/CPMBAL/2019
Department: Credit
Reporting to: Head
of Credit
Location: Head
Office
Job Description: The portfolio manager is responsible for growth and management
of the business loan portfolio through credit underwriting, managing the
portfolio quality and profitability. The portfolio manager owns and is
accountable for understanding credit risks associated with the business loans
portfolio.
Duties of a Credit Portfolio Manager – Business &
Asset Finance Loans
1. Develop and Implement the credit strategy through
business loans portfolio
2. Enforces Credit Policy and risk management policy with
regards to business loan portfolio
3. Ensure accurate completion of internal loan reviews and
determination of appropriate risk ratings. Provide credit risk management of
the business loan portfolios
4. Formalizes action plans for loans having upcoming
maturity dates
5. Review of loan applications and analysis of credit
information to assess Member’s credit worthiness
6. Conducts in-depth analysis of balance sheets and profit
and loss statements of business loans applicants
7. Provides advice and guidance to credit officers at the
branch level regarding business loan policies and procedures, credit analysis,
financial statement evaluation, and credit investigations.
8. Carry out loan portfolio rebalancing to assure
diversification of the business loans portfolio
9. Implement and maintain controls for underwriting, loan
administration and collections of business loans.
10. Any other lawful duties as may be assigned from time
to time by the Head of Credit or the C.E.O.
Background Requirements
1. Proven experience, as a credit portfolio manager or
similar role in credit department
2. Strong business acumen and credit structuring skills
3. Sufficient knowledge of modern management techniques
and best practices in credit management
4. Ability to meet business targets and goals
5. Excellent organizational skills
6. Be of exemplary integrity and honesty
7. Empathic to member needs
8. Be decisive and possess quick judgment skills
9. Possess excellent business writing skills
10. Be proactive and take initiative
11. Have excellent communication and interpersonal skills
12. Must be self- motivated and be ready to work with
minimum supervision
13. Be a team player
Preferred Qualifications
Formal Qualifications
1. A relevant degree or Diploma.
2. A professional qualification in credit is an added
advantage.
3. At least 5 years’ experience in a financial
institution.
4. Be between 30 – 45 years of age.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Micro-Credit
Assistant
5 Positions
Job Reference: Cosmo/MCA/2019
Department: Credit
– Micro Loans Portfolio
Reporting to: Branch
Manager
Location: Branch
Job Description: The
Microcredit Assistant will discover, recruit train and manage groups and
individual micro credit business members. The MCA will mobilize micro deposits
and shares. Further, originate micro loans and participate effectively and efficiently
in the micro credit process. The MCA shall follow up groups for loan recoveries
and where necessary collections.
Duties of A Micro-Credit Assistant
1. Consistently grow the SACCOs product portfolio by
Marketing to individuals and groups.
2. Conduct training and guide potential members and
members on application process and new products.
3. Analyze and verify borrower, loan application to
determine member’s credit worthiness (Loan appraisal).
4. Play a key role in business development and direct customer
relationship management.
5. Loan recoveries, collections and maintaining quality
portfolio.
6. Meet set monthly and annual targets in terms of loan
portfolio.
7. Responsible in planning, monitoring and evaluation of
targets and achievements.
8. Participate in the formulation and implementation of
micro-credit policies and procedures.
9. Participate in the develop new products and new markets
as the case may be.
10. Offer financial advisory services to micro credit
members.
11. Exercise due diligence in operations on Know your
customer (KYC) to prevent and detect frauds and forgeries.
12. Any other duty that may be assigned.
Desired Qualities
1) Must be adept at problem-solving, including being able
to identify issues and resolve programs in a timely manner
2) Must possess strong interpersonal skills
3) Must be able to communicate clearly, both written and
orally.
4) Must be able to effectively read and interpret
information, present numerical data in a resourceful manner, and skillfully
gather and analyze information
5) Must be able to prioritize and plan work activities as
to use time efficiently
6) Must be organized, accurate, thorough, and able to
monitor work for quality
7) Must be dependable, able to follow instructions,
respond to management direction, and must be able to improve performance
through management feedback
8) Be of exemplary integrity and honesty
9) Empathic to Member needs
10) Be decisive and possess quick judgment skills
11) Possess excellent business writing skills
12) Be proactive and take initiative
13) Possess analytical and critical thinking skills .
14) Have excellent communication and interpersonal skills
15) Must be self- motivated
16) Be a team player
Preferred Qualifications
Education: Formal Qualifications
1. Relevant degree/diploma and certifications.
2. Three (3) years’ experience in credit management in a
financial institution.
3. Be between 25 –35 years of age.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Branch
Manager
3 Positions
Job Reference: Cosmo/BM/2019
Job Description: The
Branch Manager is responsible for the administration and efficient daily
operation of a full service branch office, including operations, lending,
product sales, customer service, and security and safety in accordance with the
SACCO’s objectives
Duties of a Branch Manager
·
Direct all operational aspects
including service channel operations, customer service, human resources,
administration, marketing and sales
·
Assess local market conditions and
identify current and prospective sales opportunities
·
Develop forecasts, financial
objectives and business plans
·
Meet performance goals and metrics
·
Manage budget and allocate funds
appropriately
·
Bring out the best of branch’s
personnel by providing training, coaching, personal development and motivation
·
Locate areas of improvement and
propose corrective actions that meet challenges and leverage growth
opportunities
·
Share knowledge with other branches
and headquarters on effective practices, competitive intelligence, business
opportunities and needs
·
Address customer and employee
satisfaction issues promptly
·
Adhere to high ethical standards, and
comply with all regulations/applicable laws
·
Network to improve the presence and
reputation of the branch and company
·
Stay abreast of competition and
provide reports on market movement and penetration
·
Addressing customer service issues as
raised by members
·
Work closely with sales teams at the
branch to supervise train and advise
Requirements
·
Proven branch management experience,
as a branch manager or similar role
·
Sufficient knowledge of modern
management techniques and best practices in channel management
·
Ability to meet targets and goals
·
Familiarity with SACCO rules and
regulations
·
Excellent organizational skills
·
Results driven and customer focused
·
Leadership and human resources
management skills
Preferred Qualifications
Education: Formal
Qualifications
Relevant degree/diploma and certifications.
Relevant Professional Qualifications
·
Professional Membership(s) will be an
added advantage.
·
Above 30 years of age.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Branch
Operations Manager
2 Positions
Job Reference: Cosmo/BOO/2019
Department: Operations
Reporting to: Branch
Manager
Location: Branch
Job Description: BOO
is responsible for managing branch operations risk. Specifically the BOO is
responsible for implementing the Branch Processes including, Telling, Cash
Management, Customer Experience, KYC, Accounts Opening and contribute to branch
growth and management of credit risk.
DUTIES OF A BRANCH OPERATIONS MANAGER
1. Deputize the Branch manager in his/her absence.
2. Manage and report on compliance to branch processes –
KYC, Accounts Opening, Customer Service and Experience, Cash Management, Data
Processing and Credit Processes
3. Prepare various monthly reports that compare budgeted
costs to actual cost including treasurer’s report.
4. Maintain the branch cash book and ensure its
reconciliation with the bank and source documents.
5. Computing and fixing of Fixed Deposits for the members
and drawing of bankers cheques
6. Monitor the performance of branch loans portfolio
7. Maintain branch accounting.
8. Ensure banking premises are well maintained.
9. Ensure that all customers are served in an orderly
manner and without delay.
10. Receive complaints from the customers and act on them
on the spot and where not in a position, direct them to the superiors.
11. Strive at all times to ensure the customer is
comfortable and receiving the necessary attention.
12. Encourage customers to give their service comments on
the provided forms and have them inserted in the suggestion box.
13. Ensure that all complaints/suggestions are presented
to a staff meeting, discussed and prompt action taken to remedy the situation.
14. To undertake management and development of Branch
staff.
15. Prepare reports on customer care to guide management
in development of suitable products and delivery system.
16. Implement Branch risk management policies.
17. Any other lawful duties as may be assigned from time
to time by the Branch Manager
BACKGROUND REQUIREMENTS
1. Proven experience in a similar role
2. Sufficient knowledge of modern accounting techniques
and best practices.
3. Ability to meet business targets and goals
4. Excellent organizational skills
5. Results driven and customer focused
6. Be of exemplary integrity and honesty
7. Empathy to Member needs
8. Be decisive and possess quick judgment skills
9. Possess excellent business writing skills
10. Be proactive and takes initiative
11. Possess analytical and critical thinking skills.
12. In-depth Knowledge of the asset management and market
structure sectors preferred.
13. Have excellent communication and interpersonal skills
14. Must be self- motivated
15. Be a team player
PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1. Have a relevant degree.
2. At least five (5) years’ experience in a financial
institution.
3. Certification in banking will be an added advantage.
4. Be between 30 – 45 years of age.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Human
Resource Assistant
Job Reference: Cosmo/HRMA/2019
Department: Administration
Reporting to: Human
Resource Manager
Location: Head
Office
Job Description: HRM
Assistant is the behind-the-scenes business partner whose main job
responsibilities is focused on helping HRM Manager accomplish HRM related
tasks.
As the HRM Assistant you are involved with nearly all
programs and services that relate to Cosmopolitan SACCO’s human resources
division. Beyond administrative tasks in HRM, your works involves and include
supporting HR Manager in recruiting, hiring, training new employees, compiling
performance reports, developing compensation and benefits information.
Duties of A Human Resource Management Assistant
1) Daily job duties and responsibilities include:
a) Answering employee questions
b) Processing incoming mail
c) Creating and distributing documents
d) Providing customer service to organization employees
e) Serving as a point of contact with
vendors/administrators
f) Maintaining HRMIS by updating and entering data
g) Setting appointments and arranging meetings
h) Maintaining calendars of HR management team
i) Compiling reports and spreadsheets and preparing
spreadsheets
2) Recruitment/New Hire Process
a) Participating in recruitment efforts
b) Posting job ads and organizing resumes and job
applications
c) Scheduling job interviews and assisting in interview
process
d) Collecting employment and tax information
e) Ensuring background and reference checks are completed
f) Preparing new employee files
g) Overseeing the completion of compensation and benefit
documentation
h) Orienting new employees to the organization (setting up
a designated log-in, workstation, email address, etc.)
i) Conducting benefit enrollment process
j) Administering new employment assessments
k) Serving as a point person for all new employee
questions
3) Payroll and Benefits Administration
a) Processing payroll, which includes ensuring leave and
sick time are tracked in the system
b) Answering payroll questions
c) Facilitating resolutions to any payroll errors
d) Participating in benefits tasks, such as claim
resolutions, reconciling benefits statements, and approving invoices for payment
4) Record Maintenance
a) Maintaining current HR files and databases
b) Updating and maintaining employee benefits, employment
status, and similar records
c) Maintaining records related to grievances, performance
reviews, and disciplinary actions
d) Performing file audits to ensure that all required
employee documentation is collected and maintained
e) Performing payroll/benefit-related reconciliations
f) Performing payroll and benefits audits and recommending
any correction action
g) Completing termination paperwork and assisting with
exist interviews
h) Any other lawful duties as may be assigned from time to
time by the C.E.O.
Background Requirements
2. Must be adept at problem-solving, including being able
to identify issues and resolve programs in a timely manner
3. Must possess strong interpersonal skills
4. Must be able to communicate clearly, both written and
orally, as to communicate with employees, members of the HR management team,
and in group presentations and meetings
5. Must be able to effectively read and interpret
information, present numerical data in a resourceful manner, and skillfully
gather and analyze information
6. Must be able to prioritize and plan work activities as
to use time efficiently
7. Must be organized, accurate, thorough, and able to
monitor work for quality
8. Must be dependable, able to follow instructions,
respond to management direction, and must be able to improve performance
through management feedback
9. Be of exemplary integrity and honesty
10. Have excellent communication and interpersonal skills
11. Must be self- motivated
12. Be a team player
PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1. A Bachelor’s Degree in a relevant discipline. A diploma
in HRM is a must.
2. Five (5) years of Human Resources Management experience
preferred.
3. MBA (HRM Option) can be an added advantage
4. Membership to HRM profession also an added advantage
5. Be between 30 – 40 years of age.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Relationship
Officers / Marketing Executive
10 Positions
Job Reference: Cosmo/RO-ME/2019
Job Description: The Relationship Officer and Marketing Executive is responsible
for generating sales opportunities through a variety of techniques. In addition,
this position entails management of the relationship with members or potential
members.
Duties of the RO-ME
·
Generating leads and turning them
into opportunities for member recruitment, savings mobilization and credit
·
Contacting potential members via
telephone, email and face to face
·
Working towards Key Performance
Indicators’ and revenue targets as set by the marketing manager and branch
manager
·
Arranging meetings with prospective
members and or institutions in order to demonstrate financial products and
services
·
Negotiating periodic savings with
potential members
·
Identifying opportunities for new
business within the market.
·
Paying attention to competitors and
their activities within the industry
·
Building long-term relationships with
new and existing Members
·
Ensuring all administration relating
to sales and marketing is completed effectively
·
Working closely with other
departments and finding opportunities to cross sell products
Background of the RO-ME
·
Proven ability to drive sales,
generate new business and manage relationship
·
Relevant industry experience ideally
gained from a competitor business
·
Confident and experienced negotiator
able to drive revenue and recruit members
·
Ambitious, self-motivating and
self-driven personality with a hunger for success.
Preferred Requirements
·
A relevant certificate, diploma or
Degree in a related field
·
Professional Certifications and
drivers’ License – Class B are an added advantage
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: Driver
/ Administration Assistant
Job Reference: Cosmo/DR-OA
Job Scope: Head
Office
Reporting To: Administration
Manager
Job Requirements:
·
Drive the society’s vehicle to
destinations as directed by the supervisors.
·
Maintain a work ticket book that
should be signed and updated in the mileage column.
·
Ensure that the vehicle is properly
serviced when the service is due and maintain a service and repairs diary.
·
Ensure that the vehicle always has
enough fuel and maintain a fuel refill diary.
·
Before departure in the morning,
ensure that the vehicle is clean and the following items are checked.
1.
a.
oil
b.
radiator water
c.
battery water
d.
brake fluid
·
Ensure that the vehicle has the
following tools;-
1.
a.
fire extinguisher
b.
first aid kit
c.
jack and wheel spanner
d.
spare wheel
e.
tool box
f.
work ticket book
·
Ensure that the vehicle displays
up-to-date mandatory stickers as here below;-
1.
a.
T.L.B.
b.
P.S.V.
c.
Insurance
d.
Inspection
·
As the driver, carry the following
documents;
1.
a. Valid driving license
b. Driving license renewal
c. Certificate of good conduct
d. Staff and national identity cards
·
As a society’s driver, desist from
carrying unauthorized person or luggage
·
Report any defect or suspected defect
and have it repaired on time.
·
Carry out any other assignment as
directed by the Chief Executive Officer or any other person in authority.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
Job Title: ICT
Officer
Job Reference: Cosmo/ICTO/2019
Job Description: ICT Officer is a team member of the ICT Team that is responsible
for creating business value through technology and ensuring the technology
investments and procedures lead to outcomes in line with business goals
Duties of ICT Officer
·
A team player in development and
implementation of Institution’s ICT Strategy
·
Development of customer service
platforms
·
Is part of ICT team with
responsibility of contributing to meeting the ICT Team’s Targets
·
Supporting users acquire and
implement business applications
·
Adds value in the management of
Suppliers, vendors, industry regulators and consultant’s management in the ICT
department
·
Supports implementation and
compliance with Information risk management (IRM) as part Enterprise Risk
Management
·
Contributes to the development and
review of Information System policies, strategies, and standards
·
Is part of the team that develops,
reviews & monitors ICT annual budget and operating plans
·
Provides technical advice on new
technologies that are appropriate to banking services
·
Manages, develops and communicate
disaster mitigation and recovery plans in case of system failure/malfunction in
order to ensure business continuity.
·
Contributes to the development and
management of security of information and communication systems.
·
As part of the ICT team, you shall
ensure technology/documents/certificates/maintenance agreement/contracts
related to IT, operations are evaluated, updated and processed accordingly.
·
As a member of the ICT team, you
shall manage the ICT infrastructure of the SACCO through planning &
organizing systems for efficient and effective business operations.
·
Participate in the purchase,
installation, configuration of ICT Platforms to ensure integrity, awareness,
updates and security of all ICT Resources are in line with the society’s
strategic plan.
·
Monitor the progress of the design,
coordination, installation and commissioning of the various networks and
systems.
·
Investigate, recommend and install
enhancements and operating procedures that optimize network availability and
reliability.
·
Prepare and submit daily, weekly and
monthly reports to the ICT Manager or as may be required.
Any other lawful duties as may be assigned from time to
time by the ICT Manager
Preferred Requirements
·
BSC (Computer Science, Information
Technology or related field)
·
Knowledge of Operation of various Banking
systems and dbases, Software development and Networking techniques
·
A master’s degree in ICT will be an
added advantage.
·
Be between 30 – 40 years of age.
·
Profession Certification in ICT is an
added advantage
·
At least 5 years relevant experience
in the same or related position preferably in a financial institution.
Disclaimer: The
above information on this description has been designed to indicate the general
nature and level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees assigned
to this job.
How to Apply
Market yourself by sending a one-page cover letter about
yourself and achievement to date together with your CV & I.D. Card (in PDF
format as one document) clearly indicating “ICT Officer” on the subject line to
recruit@cosmopolitansacco.co.ke on or before 8th November 2019 at 5:00 p.m.
Only shortlisted candidates shall be contacted.
