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Massive Microfinance Jobs in Kenya - SACCO

Cosmopolitan SACCO is a reputable, financially strong and one of the fastest growing financial institution based in Nakuru with operations in Bahati, Naivasha, Narok and Molo.


We seek a highly motivated, self-driven and results oriented individual to fill the following position:
Job Title: Business Development Officer
Job Reference: Cosmo/BDO/2019
Department: Marketing and Member Engagement

Reporting to: Marketing Manager
Location: Branch and/or Region
JOB DESCRIPTION
The successful candidate is expected to improve the SACCO’s market position and achieve financial growth. This person implements long-term organizational strategic goals, builds key customer/member relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.
JOB OBJECTIVES
To work with the branch managers, marketing staff, and other managers to increase member recruitment, deposit mobilization, transactions and credit opportunities and thereby maximize revenue for the SACCO.
To identify potential new members/customers, make presentations to them, convert business opportunities and continue to grow business in the future. Manage existing members and ensure they stay satisfied and positive, identify clients future needs.
DUTIES OF A REGIONAL BUSINESS DEVELOPMENT SPECIALIST
1) To prospect for new members by networking, cold calling, advertising or other means of generating interest from potential clients. Use of persuasive approaches and pitches that will convince potential clients to do business with the company.
2) Develop a rapport with new members, and set targets for sales and provide support that will continually improve the relationship. Further also required to grow and retain existing accounts by presenting new solutions and services to members. Work with mid and senior level management, marketing, and technical staff.
3) He/she may manage the activities of others responsible for developing business for the SACCO. Planning is part of this job description, since it is the Business Development Officer’s responsibility to develop the pipeline of new business coming into the SACCO. This requires a thorough knowledge of the market, the products/services the SACCO can provide, and of the competitors.
New Business Development
1. Prospect for potential new members and turn this into increased business.
2. Establish a robust pipeline of opportunities within your market or geographic area.
3. Meet potential members by growing, maintaining, and leveraging your network.
4. Identify potential members, and the decision makers within the client organization.
5. Research and build relationships with new clients.
6. Set up meetings between members decision makers and SACCO’s management team.
7. Work with team to develop proposals that speaks to the member’s needs, concerns, and objectives.
8. Participate in pricing the products and services.
9. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
10. Use a variety of styles to persuade or negotiate appropriately.
11. Present an image that mirrors that of the member.
Client Retention
1. Present new products and services and enhance existing relationships.
2. Work with technical staff and other internal colleagues to meet Member needs.
3. Arrange and participate in internal and external members debriefs.
4. Support the implementation of the member engagement program
Business Development Planning
1. Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
2. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
3. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
4. Using knowledge of the market and competitors, identify and develop the SACCO’s unique selling propositions and differentiators.
Management and Research
1. Submit weekly market opportunities progress reports ensuring accuracy of the data.
2. Ensure that data is accurately entered and managed within the SACCO’s policies or other sales management system.
3. Forecast sales targets and ensure they are met by the team.
4. Track and record activity on accounts and help to close deals to meet these targets.
5. Work with marketing staff to ensure that all targets are achieved as planned.
6. Ensure all team members represent the SACCO’s brand in the best light.
7. Present business development training and mentoring to sales executives and other internal staff.
8. Understand the SACCO’s goals and purpose and make meaningful contributions to attain them.
BACKGROUND REQUIREMENTS
1) Exemplary integrity and honesty
2) Have excellent persuasion, and networking skills
3) Be decisive and possess quick judgment skills
4) Possess excellent business/proposal writing skills
5) Possess market knowledge and meeting sales goals/targets,
6) Possess analytical and critical thinking skills
7) Have excellent communication and interpersonal skills
8) Be able to motivate and mentor a team
9) Be a team player
10) Be proactive and possess initiative
11) Be 35-40 years of age
PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1) Bachelor’s degree in a relevant field.
2) Relevant professional Certifications
3) Membership in relevant professional bodies will be an added advantage
4) At least five (5) years previous experience in the fields of sales/sales management/sales support/Marketing
5) Above years of age
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Credit Portfolio Manager – Business & Asset Finance Loans
Job Reference: Cosmo/CPMBAL/2019
Department: Credit
Reporting to: Head of Credit
Location: Head Office
Job Description: The portfolio manager is responsible for growth and management of the business loan portfolio through credit underwriting, managing the portfolio quality and profitability. The portfolio manager owns and is accountable for understanding credit risks associated with the business loans portfolio.
Duties of a Credit Portfolio Manager – Business & Asset Finance Loans
1. Develop and Implement the credit strategy through business loans portfolio
2. Enforces Credit Policy and risk management policy with regards to business loan portfolio
3. Ensure accurate completion of internal loan reviews and determination of appropriate risk ratings. Provide credit risk management of the business loan portfolios
4. Formalizes action plans for loans having upcoming maturity dates
5. Review of loan applications and analysis of credit information to assess Member’s credit worthiness
6. Conducts in-depth analysis of balance sheets and profit and loss statements of business loans applicants
7. Provides advice and guidance to credit officers at the branch level regarding business loan policies and procedures, credit analysis, financial statement evaluation, and credit investigations.
8. Carry out loan portfolio rebalancing to assure diversification of the business loans portfolio
9. Implement and maintain controls for underwriting, loan administration and collections of business loans.
10. Any other lawful duties as may be assigned from time to time by the Head of Credit or the C.E.O.
Background Requirements
1. Proven experience, as a credit portfolio manager or similar role in credit department
2. Strong business acumen and credit structuring skills
3. Sufficient knowledge of modern management techniques and best practices in credit management
4. Ability to meet business targets and goals
5. Excellent organizational skills
6. Be of exemplary integrity and honesty
7. Empathic to member needs
8. Be decisive and possess quick judgment skills
9. Possess excellent business writing skills
10. Be proactive and take initiative
11. Have excellent communication and interpersonal skills
12. Must be self- motivated and be ready to work with minimum supervision
13. Be a team player
Preferred Qualifications
Formal Qualifications
1. A relevant degree or Diploma.
2. A professional qualification in credit is an added advantage.
3. At least 5 years’ experience in a financial institution.
4. Be between 30 – 45 years of age.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Micro-Credit Assistant
5 Positions
Job Reference: Cosmo/MCA/2019
Department: Credit – Micro Loans Portfolio
Reporting to: Branch Manager
Location: Branch
Job Description: The Microcredit Assistant will discover, recruit train and manage groups and individual micro credit business members. The MCA will mobilize micro deposits and shares. Further, originate micro loans and participate effectively and efficiently in the micro credit process. The MCA shall follow up groups for loan recoveries and where necessary collections.
Duties of A Micro-Credit Assistant
1. Consistently grow the SACCOs product portfolio by Marketing to individuals and groups.
2. Conduct training and guide potential members and members on application process and new products.
3. Analyze and verify borrower, loan application to determine member’s credit worthiness (Loan appraisal).
4. Play a key role in business development and direct customer relationship management.
5. Loan recoveries, collections and maintaining quality portfolio.
6. Meet set monthly and annual targets in terms of loan portfolio.
7. Responsible in planning, monitoring and evaluation of targets and achievements.
8. Participate in the formulation and implementation of micro-credit policies and procedures.
9. Participate in the develop new products and new markets as the case may be.
10. Offer financial advisory services to micro credit members.
11. Exercise due diligence in operations on Know your customer (KYC) to prevent and detect frauds and forgeries.
12. Any other duty that may be assigned.
Desired Qualities
1) Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
2) Must possess strong interpersonal skills
3) Must be able to communicate clearly, both written and orally.
4) Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
5) Must be able to prioritize and plan work activities as to use time efficiently
6) Must be organized, accurate, thorough, and able to monitor work for quality
7) Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
8) Be of exemplary integrity and honesty
9) Empathic to Member needs
10) Be decisive and possess quick judgment skills
11) Possess excellent business writing skills
12) Be proactive and take initiative
13) Possess analytical and critical thinking skills .
14) Have excellent communication and interpersonal skills
15) Must be self- motivated
16) Be a team player
Preferred Qualifications
Education: Formal Qualifications
1. Relevant degree/diploma and certifications.
2. Three (3) years’ experience in credit management in a financial institution.
3. Be between 25 –35 years of age.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Branch Manager
3 Positions
Job Reference: Cosmo/BM/2019
Job Description: The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the SACCO’s objectives
Duties of a Branch Manager
·         Direct all operational aspects including service channel operations, customer service, human resources, administration, marketing and sales
·         Assess local market conditions and identify current and prospective sales opportunities
·         Develop forecasts, financial objectives and business plans
·         Meet performance goals and metrics
·         Manage budget and allocate funds appropriately
·         Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation
·         Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
·         Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
·         Address customer and employee satisfaction issues promptly
·         Adhere to high ethical standards, and comply with all regulations/applicable laws
·         Network to improve the presence and reputation of the branch and company
·         Stay abreast of competition and provide reports on market movement and penetration
·         Addressing customer service issues as raised by members
·         Work closely with sales teams at the branch to supervise train and advise
Requirements
·         Proven branch management experience, as a branch manager or similar role
·         Sufficient knowledge of modern management techniques and best practices in channel management
·         Ability to meet targets and goals
·         Familiarity with SACCO rules and regulations
·         Excellent organizational skills
·         Results driven and customer focused
·         Leadership and human resources management skills
Preferred Qualifications
Education: Formal Qualifications
Relevant degree/diploma and certifications.
Relevant Professional Qualifications
·         Professional Membership(s) will be an added advantage.
·         Above 30 years of age.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Branch Operations Manager

2 Positions
Job Reference: Cosmo/BOO/2019
Department: Operations
Reporting to: Branch Manager
Location: Branch
Job Description: BOO is responsible for managing branch operations risk. Specifically the BOO is responsible for implementing the Branch Processes including, Telling, Cash Management, Customer Experience, KYC, Accounts Opening and contribute to branch growth and management of credit risk.
DUTIES OF A BRANCH OPERATIONS MANAGER
1. Deputize the Branch manager in his/her absence.
2. Manage and report on compliance to branch processes – KYC, Accounts Opening, Customer Service and Experience, Cash Management, Data Processing and Credit Processes
3. Prepare various monthly reports that compare budgeted costs to actual cost including treasurer’s report.
4. Maintain the branch cash book and ensure its reconciliation with the bank and source documents.
5. Computing and fixing of Fixed Deposits for the members and drawing of bankers cheques
6. Monitor the performance of branch loans portfolio
7. Maintain branch accounting.
8. Ensure banking premises are well maintained.
9. Ensure that all customers are served in an orderly manner and without delay.
10. Receive complaints from the customers and act on them on the spot and where not in a position, direct them to the superiors.
11. Strive at all times to ensure the customer is comfortable and receiving the necessary attention.
12. Encourage customers to give their service comments on the provided forms and have them inserted in the suggestion box.
13. Ensure that all complaints/suggestions are presented to a staff meeting, discussed and prompt action taken to remedy the situation.
14. To undertake management and development of Branch staff.
15. Prepare reports on customer care to guide management in development of suitable products and delivery system.
16. Implement Branch risk management policies.
17. Any other lawful duties as may be assigned from time to time by the Branch Manager
BACKGROUND REQUIREMENTS
1. Proven experience in a similar role
2. Sufficient knowledge of modern accounting techniques and best practices.
3. Ability to meet business targets and goals
4. Excellent organizational skills
5. Results driven and customer focused
6. Be of exemplary integrity and honesty
7. Empathy to Member needs
8. Be decisive and possess quick judgment skills
9. Possess excellent business writing skills
10. Be proactive and takes initiative
11. Possess analytical and critical thinking skills.
12. In-depth Knowledge of the asset management and market structure sectors preferred.
13. Have excellent communication and interpersonal skills
14. Must be self- motivated
15. Be a team player

PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1. Have a relevant degree.
2. At least five (5) years’ experience in a financial institution.
3. Certification in banking will be an added advantage.
4. Be between 30 – 45 years of age.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Human Resource Assistant
Job Reference: Cosmo/HRMA/2019
Department: Administration
Reporting to: Human Resource Manager
Location: Head Office
Job Description: HRM Assistant is the behind-the-scenes business partner whose main job responsibilities is focused on helping HRM Manager accomplish HRM related tasks.
As the HRM Assistant you are involved with nearly all programs and services that relate to Cosmopolitan SACCO’s human resources division. Beyond administrative tasks in HRM, your works involves and include supporting HR Manager in recruiting, hiring, training new employees, compiling performance reports, developing compensation and benefits information.
Duties of A Human Resource Management Assistant
1) Daily job duties and responsibilities include:
a) Answering employee questions
b) Processing incoming mail
c) Creating and distributing documents
d) Providing customer service to organization employees
e) Serving as a point of contact with vendors/administrators
f) Maintaining HRMIS by updating and entering data
g) Setting appointments and arranging meetings
h) Maintaining calendars of HR management team
i) Compiling reports and spreadsheets and preparing spreadsheets
2) Recruitment/New Hire Process
a) Participating in recruitment efforts
b) Posting job ads and organizing resumes and job applications
c) Scheduling job interviews and assisting in interview process
d) Collecting employment and tax information
e) Ensuring background and reference checks are completed
f) Preparing new employee files
g) Overseeing the completion of compensation and benefit documentation
h) Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
i) Conducting benefit enrollment process
j) Administering new employment assessments
k) Serving as a point person for all new employee questions
3) Payroll and Benefits Administration
a) Processing payroll, which includes ensuring leave and sick time are tracked in the system
b) Answering payroll questions
c) Facilitating resolutions to any payroll errors
d) Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment
4) Record Maintenance
a) Maintaining current HR files and databases
b) Updating and maintaining employee benefits, employment status, and similar records
c) Maintaining records related to grievances, performance reviews, and disciplinary actions
d) Performing file audits to ensure that all required employee documentation is collected and maintained
e) Performing payroll/benefit-related reconciliations
f) Performing payroll and benefits audits and recommending any correction action
g) Completing termination paperwork and assisting with exist interviews
h) Any other lawful duties as may be assigned from time to time by the C.E.O.
Background Requirements
2. Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
3. Must possess strong interpersonal skills
4. Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
5. Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
6. Must be able to prioritize and plan work activities as to use time efficiently
7. Must be organized, accurate, thorough, and able to monitor work for quality
8. Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
9. Be of exemplary integrity and honesty
10. Have excellent communication and interpersonal skills
11. Must be self- motivated
12. Be a team player
PREFERRED QUALIFICATIONS
Education: Formal Qualifications
1. A Bachelor’s Degree in a relevant discipline. A diploma in HRM is a must.
2. Five (5) years of Human Resources Management experience preferred.
3. MBA (HRM Option) can be an added advantage
4. Membership to HRM profession also an added advantage
5. Be between 30 – 40 years of age.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Relationship Officers / Marketing Executive
10 Positions
Job Reference: Cosmo/RO-ME/2019
Job Description: The Relationship Officer and Marketing Executive is responsible for generating sales opportunities through a variety of techniques. In addition, this position entails management of the relationship with members or potential members.
Duties of the RO-ME
·         Generating leads and turning them into opportunities for member recruitment, savings mobilization and credit
·         Contacting potential members via telephone, email and face to face
·         Working towards Key Performance Indicators’ and revenue targets as set by the marketing manager and branch manager
·         Arranging meetings with prospective members and or institutions in order to demonstrate financial products and services
·         Negotiating periodic savings with potential members
·         Identifying opportunities for new business within the market.
·         Paying attention to competitors and their activities within the industry
·         Building long-term relationships with new and existing Members
·         Ensuring all administration relating to sales and marketing is completed effectively
·         Working closely with other departments and finding opportunities to cross sell products
Background of the RO-ME
·         Proven ability to drive sales, generate new business and manage relationship
·         Relevant industry experience ideally gained from a competitor business
·         Confident and experienced negotiator able to drive revenue and recruit members
·         Ambitious, self-motivating and self-driven personality with a hunger for success.
Preferred Requirements
·         A relevant certificate, diploma or Degree in a related field
·         Professional Certifications and drivers’ License – Class B are an added advantage
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Driver / Administration Assistant
Job Reference: Cosmo/DR-OA
Job Scope: Head Office
Reporting To: Administration Manager
Job Requirements:
·         Drive the society’s vehicle to destinations as directed by the supervisors.
·         Maintain a work ticket book that should be signed and updated in the mileage column.
·         Ensure that the vehicle is properly serviced when the service is due and maintain a service and repairs diary.
·         Ensure that the vehicle always has enough fuel and maintain a fuel refill diary.
·         Before departure in the morning, ensure that the vehicle is clean and the following items are checked.
1.    
a.    oil
b.    radiator water
c.    battery water
d.   brake fluid
·         Ensure that the vehicle has the following tools;-
1.    
a.    fire extinguisher
b.    first aid kit
c.    jack and wheel spanner
d.   spare wheel
e.    tool box
f.     work ticket book
·         Ensure that the vehicle displays up-to-date mandatory stickers as here below;-
1.    
a.    T.L.B.
b.    P.S.V.
c.    Insurance
d.   Inspection
·         As the driver, carry the following documents;
1.    
a.    Valid driving license
b.    Driving license renewal
c.    Certificate of good conduct
d.   Staff and national identity cards
·         As a society’s driver, desist from carrying unauthorized person or luggage
·         Report any defect or suspected defect and have it repaired on time.
·         Carry out any other assignment as directed by the Chief Executive Officer or any other person in authority.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: ICT Officer
Job Reference: Cosmo/ICTO/2019
Job Description: ICT Officer is a team member of the ICT Team that is responsible for creating business value through technology and ensuring the technology investments and procedures lead to outcomes in line with business goals
Duties of ICT Officer
·         A team player in development and implementation of Institution’s ICT Strategy
·         Development of customer service platforms
·         Is part of ICT team with responsibility of contributing to meeting the ICT Team’s Targets
·         Supporting users acquire and implement business applications
·         Adds value in the management of Suppliers, vendors, industry regulators and consultant’s management in the ICT department
·         Supports implementation and compliance with Information risk management (IRM) as part Enterprise Risk Management
·         Contributes to the development and review of Information System policies, strategies, and standards
·         Is part of the team that develops, reviews & monitors ICT annual budget and operating plans
·         Provides technical advice on new technologies that are appropriate to banking services
·         Manages, develops and communicate disaster mitigation and recovery plans in case of system failure/malfunction in order to ensure business continuity.
·         Contributes to the development and management of security of information and communication systems.
·         As part of the ICT team, you shall ensure technology/documents/certificates/maintenance agreement/contracts related to IT, operations are evaluated, updated and processed accordingly.
·         As a member of the ICT team, you shall manage the ICT infrastructure of the SACCO through planning & organizing systems for efficient and effective business operations.
·         Participate in the purchase, installation, configuration of ICT Platforms to ensure integrity, awareness, updates and security of all ICT Resources are in line with the society’s strategic plan.
·         Monitor the progress of the design, coordination, installation and commissioning of the various networks and systems.
·         Investigate, recommend and install enhancements and operating procedures that optimize network availability and reliability.
·         Prepare and submit daily, weekly and monthly reports to the ICT Manager or as may be required.
Any other lawful duties as may be assigned from time to time by the ICT Manager
Preferred Requirements
·         BSC (Computer Science, Information Technology or related field)
·         Knowledge of Operation of various Banking systems and dbases, Software development and Networking techniques
·         A master’s degree in ICT will be an added advantage.
·         Be between 30 – 40 years of age.
·         Profession Certification in ICT is an added advantage
·         At least 5 years relevant experience in the same or related position preferably in a financial institution.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
How to Apply
Market yourself by sending a one-page cover letter about yourself and achievement to date together with your CV & I.D. Card (in PDF format as one document) clearly indicating “ICT Officer” on the subject line to recruit@cosmopolitansacco.co.ke on or before 8th November 2019 at 5:00 p.m.
Only shortlisted candidates shall be contacted.

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