Chief Medical Records Officer
Medical Officer (Critical Care Unit)
Medical Officer
Patient Experience Coordinator
REF: CMRO/08/19
Reporting to Director, Medical Services & Research, the
successful candidate will be responsible for providing leadership in the
Medical Records department through: –
Responsibilities
·
Overseeing revision of Hospital
policies, standard operating procedures, work instructions, checklists and
departmental manuals in all the departments and have documentation reviews
conducted in every quarter.
·
Participating fully in all the EMR
meetings to its implementation and ensure smooth transition in automation of
medical record and that confidentiality/security of records is achieved by
vendors.
·
Adopting the new (KPI) monthly
statistics template that displays income verses budget with all the heads of
the departments.
·
Supervising the Cancer Registry
database with regards to the retrospective data entries.
·
Collecting, collating and presenting
quality statistics on the daily checks on clinical sheet entries by doctors in
the mortality weekly meetings by monthly.
·
Following up with the admitting
doctors for complete patient records after discharge.
·
Ensuring all patient documentation
(manual or electronic) is fully completed by the primary stakeholder and
reporting any non-conformity to the Medical Director and Research office for
action.
·
Coordinating the patient request of
obtaining their whole file photo copy in liaison with the Medical Director and
Research office and by following the policy on release of patient information.
·
Ensuring statutory requirements are
met, Service Level Agreements are reviewed and updated and the profile of the
services is raised across the Hospital by developing good working relationships
and proactively seeking the views of key stakeholders.
·
Providing and receiving complex and
sensitive patient information, make complex decisions while ensuring compliance
to requirements and procedures regarding the storage & destruction of
patient information.
·
Proactively involved in the review
and development of the service, identifying opportunities for improvement and
increased efficiency. To be able to respond to the continuous changing need of
patients, clinicians and the Hospital as a whole not limited to but including
implementation of the electronic medical records.
·
Taking the lead for the
implementation of quality assurance and audits for Medical Records ensuring a
continuous improvement in the quality of data in the Hospital as guided by
existing polices & procedures.
·
Proactively managing the budget for
the department, staff planning management, development and leadership ensuring
staffing levels and competencies meet the needs.
·
Participating in Hospital research
and providing support to other departments on Hospital Research Initiatives.
·
To attend to any other duty that may
be assigned by the supervisors.
Qualifications
·
Bachelor degree in Health Information
and Records, Masters is an added advantage.
·
At least ten years in a busy Hospital
with similar set up.
·
Excellent problem solving and
decision making skills
·
Effective communication skills
·
Detailed oriented and good
interpersonal relations.
·
Must be thorough and proactive to
ensure quality care and positive outcome.
·
Must be able to work closely with a
multi-disciplinary team.
Medical Officer (Critical Care Unit)
REF: MOCCU/08/19
Reporting to the Team Leader – CCU, the successful candidate
will be responsible for providing curative, superior interventional and
preventative medical care in the critical care unit through
Responsibilities
·
Ethically reviewing and instituting
appropriate therapeutic interventions for patients admitted to critical care
units or requiring critical care across the hospital.
·
Reviewing patients in other units
where CCU/HDU support is needed and making appropriate decisions on
interventions required.
·
Performing medical procedures
expected of a CCU Medical Officer.
·
Ensuring that high standards of
diagnostic accuracy and patient care are maintained
·
Preparing medical reports and other
clinical documents as required
·
Ensuring professionalism and
timeliness in handling of clients at both individual and departmental level
·
Participating in continuous medical
education and the development of departmental clinical protocols, quality improvement
plans, and initiatives
·
Participating in research, clinical
audits and review programmes for the department
·
Ensuring consistency in the clinical
protocols and provision of care.
Assisting in coaching and mentoring of nursing staff on various
aspects of critical care and management of critical illness.
·
Ensuring regular and adequate
communication with patients and relatives on clinical progress.
·
Advocating for excellent patient care
and outcomes.
Qualifications
·
Bachelor of Medicine and Bachelor of Surgery
·
1-year work experience post
internship
·
Valid private practice and annual
license
·
Advance Cardiac Life Support, Advance
Trauma Life Support, Paediatric Advanced Life Support (added advantage).
·
Sound diagnostic skills and judgment
·
Excellent problem solving and
decision making skills
·
Effective communication skills
·
Detailed oriented and good
interpersonal relations.
·
Must be well organized and have the
ability to plan ahead and deal with care issues as they arise.
·
Must be thorough and proactive to
ensure quality care and positive outcome.
·
Must be able to work closely with a
multi-disciplinary team.
Medical Officer
REF/MO/08/19
Responsibilities
Reporting to Emergency Medicine Specialist, the successful
candidates will be responsible for the following amongst others:
·
Initial management, stabilization and
treatment of all patients.
·
Rotating in various wards and clinics
as assigned
·
Facilitating patient admission and
discharge.
·
Ensuring patient referral to
appropriate specialist.
·
Facilitating customer complaint
handling, root cause analysis and problem solving.
·
Championing evidence based practice,
patient centred care, service excellence and continual improvement.
·
Maintaining patient confidentiality
and working with professionalism.
·
Undertaking clinical procedures.
·
Undertaking staff clinic duties and
ambulance duties.
·
Participating in major disaster
response.
·
Facilitating Continuous Medical
Education sessions and research .
·
Any other duty that may be assigned
from time to time
·
Any other duties that may be assigned
from time to time
Qualifications
·
Bachelor of Medicine and Bachelor of
Surgery
·
Valid private practice and annual
license
·
One-year post-internship experience
·
Valid certification in BLS and ACLS.
Additional certification in ATLS or EPALS will be an added advantage
·
Sound diagnostic skills and judgment
·
Excellent problem solving and
decision making skills
·
Effective communication skills
·
Private practice experiences an added
advantage
Patient Experience Coordinator
REF: TNH/HRD/PEC/08/19
Managing patient experience of the entire Hospital and ensuring
that contact with the public meets and exceeds patient expectations and invokes
a favorable attitude toward the Hospital.
Responsibilities
·
Planning, organizing and managing
customer service activities.
·
Ensuring positive feedback from
clients and staff are appreciated/recognized
·
Coordinating with other departments
on customer complaints and follow ups.
·
Handling customer complaints or any
crises arising.
·
Identifying gaps in service delivery
and recommend appropriate training
·
Developing and modify procedures as
required to create customer value.
·
Coordinating and conduct client
visits to seek feedback, monitor changes and identify the need for new
services.
·
Auditing customer service standards
and implementing training programme.
·
Developing customer service policies
and standards for the Hospital.
·
Training staff on customer service
standards, requirements and expectations of the Hospital.
·
Monitoring and measure customer
service levels of the Hospital.
·
Benchmarking with relevant
institutions on emerging customer service practice.
·
Supervising the performance of the
customer service staff.
·
Preparing and manage customer service
budget.
·
Any other duties that may be assigned
from time to time.
Qualifications
·
A Bachelor’s degree in Commerce,
Hospitality, Public relations or equivalent.
·
A Masters degree in marketing or
Public Relations will be an added advantage.
·
Membership to relevant professional
bodies.
·
Six (6) years progressive work
experience,3 of which on a supervisory position.
How To Apply
If your background, experience and competence match the above
specifications, please send us your application quoting the reference,
testimonials and full contact details of 3 referees to: To be email to recruitment@nbihosp.org received not later than 10th
September 2019. Only shortlisted candidates will be contacted.
NB: The Nairobi Hospital does not charge any fee for processing
of Job applications.