The Nairobi Hospital, a leading
health care institution in Eastern Africa has excellent career opportunities for
individuals who possess a passion for excellence, strong work ethic, are
results oriented and committed to continual improvement.
The successful candidates will be
team players with the ability to effectively add value to enabling good patient
outcomes and shape best clinical and non-clinical practice.
Patient Experience Coordinator
Ref: TNH/HRD/PEC/08/19
Organization: The
Nairobi Hospital
Location: Nairobi
Job Purpose: Managing
patient experience of the entire Hospital and ensuring that contact with the
public meets and exceeds patient expectations and invokes a favorable attitude
toward the Hospital.
Main Duties and Responsibilities
·
Planning, organizing and managing
customer service activities.
·
Ensuring positive feedback from
clients and staff are appreciated/recognized
·
Coordinating with other departments
on customer complaints and follow ups.
·
Handling customer complaints or any
crises arising.
·
Identifying gaps in service delivery
and recommend appropriate training
·
Developing and modify procedures as
required to create customer value.
·
Coordinating and conduct client
visits to seek feedback, monitor changes and identify the need for new
services.
·
Auditing customer service standards
and implementing training programme.
·
Developing customer service policies
and standards for the Hospital.
·
Training staff on customer service
standards, requirements and expectations of the Hospital.
·
Monitoring and measure customer
service levels of the Hospital.
·
Benchmarking with relevant
institutions on emerging customer service practice.
·
Supervising the performance of the
customer service staff.
·
Preparing and manage customer service
budget.
·
Any other duties that may be assigned
from time to time.
Qualifications, Skills &
Experience
·
A Bachelor’s degree in Commerce,
Hospitality, Public relations or equivalent.
·
A Masters degree in marketing or
Public Relations will be an added advantage.
·
Membership to relevant professional
bodies.
·
Six (6) years progressive work
experience,3 of which on a supervisory position.
Medical Officer
REF/MO/08/19
Organization: The
Nairobi Hospital
Location: Nairobi
Reporting to Emergency Medicine Specialist, the successful
candidates will be responsible for the following amongst others:
·
Initial management, stabilization and
treatment of all patients.
·
Rotating in various wards and clinics
as assigned
·
Facilitating patient admission and
discharge.
·
Ensuring patient referral to
appropriate specialist.
·
Facilitating customer complaint
handling, root cause analysis and problem solving.
·
Championing evidence based practice,
patient centred care, service excellence and continual improvement.
·
Maintaining patient confidentiality
and working with professionalism.
·
Undertaking clinical procedures.
·
Undertaking staff clinic duties and
ambulance duties.
·
Participating in major disaster
response.
·
Facilitating Continuous Medical
Education sessions and research .
·
Any other duty that may be assigned
from time to time
·
Any other duties that may be assigned
from time to time
Qualifications, Skills and Experience:
·
Bachelor of Medicine and Bachelor of
Surgery
·
Valid private practice and annual
license
·
One-year post-internship experience
·
Valid certification in BLS and ACLS.
Additional certification in ATLS or EPALS will be an added advantage
·
Sound diagnostic skills and judgment
·
Excellent problem solving and
decision making skills
·
Effective communication skills
·
Private practice experiences an added
advantage
How to Apply
If your background, experience and competence match the
above specifications, please send us your application quoting the reference,
testimonials and full contact details of 3 referees to:
To be email to recruitment@nbihosp.org received not later
than 10th September 2019.
Only shortlisted candidates will be contacted.
NB: The
Nairobi Hospital does not charge any fee for processing of Job applications.
THE NAIROBI HOSPITAL DOES NOT CHARGE A FEE AT ANY STAGE OF
THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR
TRAINING).