Business Transformation Officer
Business Support Assistant
Job Description:
The Head of Business Transformation Unit role is focused on
improving the value of technology in WFP Kenya. Through working with our
internal clients, building strong relationships with senior management and key
stakeholders, continual service improvements and mainstreaming of innovations,
the shift to a new digital landscape supports our operational requirements.
Responsibilities:
·
Participate in Country Office
strategic planning and operational decisions to advocate for results and
outcomes that are aligned with WFP corporate policies, standards and strategy.
·
Keep abreast of both Technology
standards and WFP’s strategic direction to identify new initiatives, provide
guidance on Technology options, and adopt best practices to support the Country
Office Strategic Plan.
·
Engage with the Country Office
business units to understand business objectives, gather requirements, and
analyze capabilities with the objective of shaping demand for technology
products, offering new opportunities to improve business processes, better
stakeholder alignment and creating value for money propositions with technology
solutions.
·
Contribute to the thought leadership
and advisory activities with regards to Cash Based Transfers and Country Office
beneficiary data management requirements.
·
Manage the delivery of projects to
ensure solutions transfer into the business in accordance with established
overall project objectives and business strategies and requirements.
·
Delivery of IT Services for Kenya
Country Offices (CO) in alignment with corporate TEC Division governance,
guidelines and policies.
·
Oversight of managed services
ensuring service levels and key performance indicators are met.
·
Identification and ownership of
continuous service improvements.
·
Manage relationships with internal
staff and suppliers to ensure effective and efficient technology products and
services are delivered.
·
Drive a culture where consistent data
are effectively used to take decision and drive the implementation of WFP IT
innovative solutions.
·
Provide leadership and management to
BTU staff and act as a point of escalation and coordination for critical
incidents.
·
Provide regular reports and updates
to the Senior Management team and Kenya Country Office units via operational
meetings.
·
Under the Annual CO Performance plan,
set targets for delivery of BTU services and manage risks and mitigations of
service provision.
·
Review CO programme documents (e.g.
submitted for Strategic Programme Review (sPRP) and CSP process), providing
inputs to incorporate and strengthen Digital Assistance Service components.
·
Participate and encourage capacity
building initiatives aimed at building solid Digital Assistance Services
expertise amongst IT colleagues in the CO.
·
Manage and motivate a team of staff,
providing coaching, mentoring, training and guidance to ensure appropriate
development and enable high performance.
Qualifications:
·
Advanced university degree in
business management, computer science, telecommunications engineering or social
sciences, or First University degree with additional years of related work
experience or trainings/courses.
·
At least eight years (of which a
minimum of three years internationally) of progressively responsible professional
experience in IT or related area, with an interest in international
humanitarian development. Experience in strategy development and digital
transformation is highly desirable.
·
Experience of delivering IT services
that align an organisation’s vision, mission, objectives, strategy, business
and user needs.
·
Understanding of the software
development lifecycle (SDLC).
·
Sound knowledge of ITIL service
principles, experienced supplier manager and focused on delivering CSI across
production platforms and IT services
·
Has managed large projects requiring
innovative recommendations and approaches.
·
Has managed large teams in complex
environments, providing coaching, mentoring and trainings.
·
Has built strong relationships with
internal and external partners to identify key business issues and identify
new/improved IT solutions and services.
·
Has international professional
experiences.
·
Has shown to be consistent, data
driven and agile during urgent situations.
·
Has shown to be able to gain
credibility and respect from the team.
·
Has shown to be open to challenges
and to share experience and knowledge with team members and colleagues.
·
Has shown to be a change agent and
take decision based on effective data analysis and user-centric approach.
·
Has proven to listen and understand
internal and external partners’ needs
·
Fluency (level C) in English
language. Intermediate knowledge (level B) of a second official UN language:
Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language,
Portuguese.
·
Strong leadership in managing and
developing operational teams and managed service providers in delivering and
supporting IT services across all lines of business
·
Expertise in budget planning,
financial management and resource management
·
Excellent oral and written
communication skills, including the ability to explain technology solutions to
non-technical colleagues, establish rapport and persuade others
·
Accelerating professional services
through industry best practice implementation.
·
Ability to lead, train, mentor and
coach a highly effective team coupled with project and programme management
skills.
·
Sound experience in IT Operations,
both in HQ and Field contexts
How To Apply:
The selected candidate will be employed on a fixed-term contract
with a probationary period of one year. He/she will be required to travel
abroad sometime to remote and difficult locations.
WFP offers an attractive compensation and benefits package,
including basic salary, post adjustment, relocation entitlement, travel and
shipment allowances, 30 days’ annual leave, home leave, an education grant for
dependent children, pension plan and medical insurance. For more details
please visit icsc.un.org
Female applicants and qualified
applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for
discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of
contract will be offered to members of the UN Advisory Committee on Administrative
and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC),
FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint
Inspection Unit (JIU) and other similar bodies within the United Nations system
with oversight responsibilities over WFP, both during their service and within
three years of ceasing that service.
Business Support Assistant
The United Nations World Food Programme is the world’s largest
humanitarian agency fighting hunger worldwide. The mission of WFP is to help
the world achieve Zero Hunger in our lifetimes. Every single day, WFP works worldwide to
ensure that no child goes to bed hungry and that the poorest and most
vulnerable, particularly women and children, can access the nutritious food
they need.
Job Description:
The World Food Programme activities include food assistance for
relief, emergency school feeding, nutrition and food assistance for assets
creation through provision of in-kind and cash-based transfers.
We are seeking a dynamic Business Support Assistant to support
the Security unit, under the supervision of the Senior Field Security Officer.
This position will be based in the in Nairobi. Female candidates are particularly and highly encouraged to
apply.
Responsibilities:
·
Provide a full range of complex
business support services to ensure effective functioning of business
operations in the unit;
·
Respond to a wide range of queries
raised by staff;
·
Revise and review correspondence and
documentation, providing feedback and making amendments where appropriate;
·
Assist in planning, monitoring and
reconciling budget(s) to ensure that planned financial resources are available
and used effectively;
·
Initiate Purchase Requests/Travel
Authorizations/Travel Expense Claims for Security Unit staff and raise Service
Entry Sheet/Goods Receipt Notes in liaison with other Area Offices as
appropriate;
·
Ensure timely payment of all Security
contracted services for both Country Office and Area Offices;
·
As the travel focal point for the
unit, ensure timely flight bookings for staff and cargo;
·
Maintain and update attendance and
leave records including movements/travel of security staff;
·
Act as Security Training Focal Point.
Maintain and update the Security training calendar and prepare training reports
on a quarterly basis;
·
Support the maintenance of the warden
system and keep up-to-date information related to staff residences;
·
Provide advice, support and/or
training to junior support staff as required;
·
Assist in reporting security
incidents affecting WFP staff, offices and assets, and preparation of a variety
of security reports as required;
·
Oversee the maintenance of records
and databases to ensure information is organized for easy retrieval;
·
Assist the Security Unit in the
implementation and compliance of all security risk management mitigating
measures;
·
Assess and recommend improvements to
procedures and practices in the area of work;
·
Assist in management and maintenance
of security equipment and identify new requirements to strengthen technology
capacity in line with business requirements;
·
Report all cases where staff members
and/or their eligible family members have been victims of crimes;
·
Perform any other duties as may be
assigned.
Qualifications:
·
Completion of secondary school
education. A post-secondary certificate in administration or related functional
area is desirable.
·
Four years of progressively
responsible work experience in general administration work.
·
Fluency in both oral and written
communication in English is a requirement.
·
Knowledge and experience in of common
business processes, procedures and systems in area of work;
·
Broad knowledge and understanding of
security logistics, security administration, risk assessment and co-ordination
with local authorities and local law enforcement agencies;
·
Excellent written and oral English
communication skills;
·
Ability to analyze and interpret
financial data and monitor budgets;
·
Courtesy, tact and the ability to
maintain effective working relations with a variety of people across all
functions;
·
Judgement and interpersonal skills to
deal with clients on difficult and sensitive matters;
·
Ability to train, organize, asses and
coordinate the work of others;
·
Experience utilizing computers,
including word processing, spreadsheet and other software packages. Knowledge
of UN/WFP administrative regulations and rules in the area of work is an added
advantage.
How To Apply:
You are required to submit an online application through
E-Recruitment.
Applications that do not meet the above requirements will be
disregarded and only shortlisted candidates will be contacted.
WFP seeks applicants of the highest integrity and
professionalism who share our humanitarian principles.
WFP is an equal opportunity employer and we are committed to
promoting diversity and gender balance.
Selection of candidates is made on a competitive basis.