Debt Recovery Assistant
Customer Care Assistant
The incumbent is responsible for
notifying members on their loans in arrears i.e watch and substandard, follow
up and advising the members on loan repayment modes.
Responsibilities
·
Analyse a list of members in arrears
on monthly based on the number of missed instalments.
·
Communicate to members in arrears
informing them of amount in arrears. Follow up through phone call and SMS’s.
·
Working with the members on agreed
payment plan, send reminders before the agreed due dates
·
Ensure achievement of set targets for
the recovery of debts;
·
Champion credit information sharing
as may be required
·
Ensure the recovery exercise fully
complies with the statutory regulations and guidelines;
·
Answer queries and offer advice to
the members.
·
Refer cases for restructure to Credit
Officer.
·
Prepare monthly reports:
·
Collections received.
·
All follow ups done.
·
Commitment dates agreed on.
Qualifications
The job holder must possess:
·
Minimum KSCE C plain
·
Diploma in Co-operative Management,
Business Administration or equivalent qualification.
·
University Degree will be added
advantage
Skills and desired qualities
·
Good communicator:
·
Negotiation and Persistence:
·
Hands on experience in using ERP
software and Microsoft office packages
·
Good analytical skills and
interpersonal skills, must be a team player and able to work under minimum
supervision.
Experience
·
Must have minimum two years’
practical experience in Debt Recovery in a financial institution.
How To Apply
Interested candidates meeting the
above requirements should apply online by filling in the data form from the
link, www.kimisitusacco.or.ke/DebtRecoveryAssistantdataform/
The data form must be filled in full.
Incomplete forms will be disqualified. In addition, the applicants must send
Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday October 13, 2019.
Customer Care Assistant
Purpose of the Job
To ensure proper management of
Sacco’s front office, walk in clients, giving support to Members and the office
team to ensure smooth flow of operations and excellent working environment.
Providing internal and external customer service at all times.
Responsibilities
·
Respond to general enquiries from the
public and members and attending to walk in clients
·
Advice on loan eligibility
·
CRM Ticketing and escalation on
emails.
·
Web chat on customer inquiries
·
Receiving and verification of new
members’ application form;
·
Registration of new members &
communication on onboarding process
·
Activation of dormant members and
members with zero balance.
·
Handle membership withdrawal process.
·
Perform any other duties as may be
assigned from time to time
Qualifications
The job holder must possess:
·
Minimum KCSE Mean Grade of C
·
A diploma in Public Relations/Business
Management/Marketing/Cooperative Management
·
University Degree will be added
advantage
·
Professional training in customer
care is a must
Skills and desired qualities
·
Attention to detail, good
interpersonal & problem-solving skills.
·
Strong commitment and passion to
customer service.
·
Must be able to work in a fast-paced
environment.
·
Excellent oral and written
communication skills
Experience
·
Must have minimum three years’
practical experience in customer care in a financial institution.
·
Hands on experience in using CRM and
ERP Software
How to Apply
Interested candidates meeting the
above requirements should apply online by filling in the data form from the
link, www.kimisitusacco.or.ke/CustomerCareAssistantdataform/
The data form must be filled in full.
Incomplete forms will be disqualified. In addition, the applicants must send
Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday October 10, 2019.
Clearly state the subject of the
email as Customer Care Assistant.
Only shortlisted candidates will be
contacted.
Kimisitu Sacco is an equal
opportunity employer.
