Insurance Officer (Insurance Services)
Senior Manager Ramp Services
Shift Leader (Cargo Ramp Services)
Team Leader (Baggage Services)
Manager (Facilities Administration & Standards)
Officer (Flight Safety)
Principal Planning Engineer
Manager Project Management Office (IT Transformation)
Manager (AMO Quality Assurance)
Development Engineer
Airworthiness Engineer
Job Purpose Statement
Implement and maintain the
Company insurance programme to ensure adequate protection
of Company assets and compliance with policy and statutory requirements. Design
and monitor claims handling procedures for timely claims settlement.
Responsibilities
·
Develop and implement insurance
policies renewal programme and ensure documentation from insurers is issued
correctly and on time.
·
Ensure insurance programme service
level standards are complied with.
·
Ensure premium costs are billed
accurately, paid on time and correctly reflected in Company accounts.
·
Ensure insurance claims both at head
office and outstations are promptly lodged, documented and paid.
·
Ensure appointed lawyers defending
the Company are adequately supported in claims litigation.
·
Monitor and propose the appropriate
direction of litigation to minimize loss exposure to the company.
·
Pursue recoverable claims from third
parties.
·
Review and ensure insurance
provisions in contracts from user divisions conform to company requirements to
eliminate or minimize risk exposure.
·
Make proposals for update of
insurance policies to reflect emerging risks.
Qualifications
·
Bachelor of Commerce degree. Insurance
Option would be an added advantage.
·
Advanced Associate Diploma in
Insurance or ACII.
·
6 years’ experience in insurance
underwriting and insurance claims handling with at least 3 years at Supervisory
role. Experience in aviation industry will be of added advantage.
·
Knowledge of aviation insurance,
aviation law and application of international conventions on carriage by Air
would be an added advantage.
·
Appreciation of civil court
procedures.
·
Computer skills and knowledge
of Claims systems.
·
Strong negotiation skills.
·
Presentation /tutoring skills.
Senior Manager Ramp Services
Role Purpose Statement
Overall accountable ensure and maintain a healthy, safe and
secure ramp services operations at JKIA for Kenya Airways and customer airlines
operations, in compliance with the relevant industry regulatory and legislative
requirements, company procedures, regulatory authorities. Plan and optimize the
required resource and provide an efficient & cost-effective service
delivery to Kenya Airways ramp operations at the Hub and for customer airlines
in compliance with their service level agreements. Network control and
management of Kenya Airways and customer Airline ULD in the Hub.
Responsibilities
·
Deliver seamless ramp operations that
ensure the safe and efficient delivery of ramp services to agreed scope and
standards of service requirements in compliance with the relevant industry
regulatory and legislative requirements, company procedures, regulatory
authorities and requirements of customer airlines.
·
Deliver and ensure the
synchronization of ramp services functions that include but not limited to ramp
handling, baggage services, load control, ULD control, GSE maintenance and
resource management for effective service deliveryTo ensure the provision of
cost-effective network wide ULD management and control in accordance to
existing legislation, company regulations and customer airline requirement; ULD
control systems is maximized to ensure their continued suitability, adequacy
and effectiveness of stock levels.
·
Ensure that a risk management process
is applied throughout the Kenya airways ramp operations at the JKIA Nairobi
Hub.Periodically assess any process change or initiative that could have impact
on safety or security.
·
As accountable manager for ramp
services, ensure the continuous implementation of the station management system
and maintain at all times safety and security in JKIA Nairobi ramp services.
·
Contribute to the definition and
development of the KQ product portfolio particularly ramp services.
·
To plan, implement and consistently
deliver service to agreed scope and standards of service.To ensure optimization
of ramp services resources for effective service delivery.
·
Ensure and maintain a healthy, safe
and secure working environment in compliance with the relevant industry
regulatory and legislative requirements, company procedures, regulatory
authorities and requirements of customer airlines.
·
To ensure suitable
trained/qualified/competent staff are placed throughout ramp services division
while developing progressive succession plan, successor grooming and mentoring
for all roles in the ramp service team to ensure continuity in the team.
·
Routine monitoring of safety and
quality critical activities within ramp operations.
·
To liaise with relevant authorities
and ensure conformity with all regulatory requirements, organization standards,
local procedures and customer airline requirements.
·
Establish and maintain customer
airline interface document and monitor compliance as per agreed standards and
appoint liaison officer.
·
Ensure participation in the
deliberation of the airline operators committee AOC in accordance with
requirements of the customer airlines.
·
Lead adherence of KQ WAY principals
and best practices in Ramp Services.
·
Ensure that all non-compliance
reported from an audit/evaluation process within ramp services are closed
within the time frame provided, action which should include identifying the
root causes and the areas of failure.
·
As overall accountable manager for
ramp services division, contribute in, support the development and manage the
implementation and maintenance of local emergency accident procedures plan.
Competencies
·
Leadership
·
Team player.
·
Results Oriented.
·
Service focused.
·
Innovative / proactive
·
Strong planning and analytic skills/
objective.
·
Communication and interpersonal
skills.
Qualifications
·
University graduate or relevant
professional qualifications with 7 years or more airline management experience
·
Customer Service
experience/hospitality in airline industry.
·
Financial awareness.
·
Process Oriented.
·
Experienced planning and managing
extensive human and material resources.
·
Experience delivering service in
demanding consumer perishable environment.
Shift Leader (Cargo Ramp Services)
Role Purpose Statement
To ensure and maintain a healthy, safe, Secure and working
environment, in compliance with the relevant industry regulatory and
legislative requirements, company procedures, regulatory authorities and
requirement of the customer airlines
Ensure adherence whilst operating any of the ground support
equipment (GSE). Plan and supervise the efficient daily distribution of
resource and equipment at the ramp.
Responsibilities
·
Embrace and maintain a positive safe
culture, a healthy and secure operation at the ramp in compliance with company
policy, regulatory authorities and requirements of customer airlines.
·
Ensure that only adequately trained,
qualified and authorized personnel are permitted to operate the GSE.
·
Ensure that GSE are only used for its
intended purpose.
·
Ensure maximization of G.S.E for on
time performance.
·
Ensure all equipment’s are safely
operated at the ramp and in adherence to Company Standard Procedures.
·
Ensure daily equipment checklist is
done to determine serviceability and availability of GSE
·
Ensure and maintain cleanliness of
GSE.
·
Ensure equipment are parked at their
designated areas to avoid accidents and injuries and engines are switched off.
·
Ensure timely positioning of chocks
and safety cones
·
Conduct random and periodic checks to
monitor deviation from Company Operating procedure.
·
Report any non-compliance to the line
manager and propose corrective action plan.
·
Maintain required levels of
certification/licensing to ensure safe and effective use of equipment.
·
Identify and report hazards, near
misses, incidents and accidents.
·
Adhere to KQ WAY principals and best
practices.
Competencies
·
Customer focused
·
High integrity
·
Team player
·
Physically fit
·
Self-motivated
·
Time conscious
Qualifications
·
‘O’ level minimum ‘C’ plain.
·
Appropriate experience/certification
to operate GSE.
·
Minimum 6 years of driving of ramp
equipment
·
Must be proficient in operating ramp
equipment including the pushback
·
Ground Handling equipment certificate
·
Valid driving license categories BCDE
·
Radio telephonic certificate
Team Leader (Baggage Services)
Role Purpose Statement
To ensure and maintain a healthy, safe, Secure and working
environment, in compliance with the relevant industry regulatory and
legislative requirements, company procedures, regulatory authorities and
requirement of the customer airlines
Responsibilities
·
Maintain awareness and brief all
staff with regards to occupational/operational safety and adhere to standard
procedures. This should include third party contractor’s staff.
·
Pre-plan for adequate manpower and
equipment as per work load and their effective deployment.
·
Ensure bags are sorted and handled
according to the airline Service Level Agreement.
·
Ensure serviceability of all
equipment at the sorting area, prompt reporting/recording of faults and follow
up to ensure continuous operations.
·
Ensure accounting and reconciliation
of all bags at the sorting area.
·
Constantly monitor staff to prevent
baggage theft or pilferage and report any deficiency.
·
Trouble- shoots and liaises with BRS
staff in case of problems with scanners or bags.
·
Ensure that interline transfer bags
are accounted for and transferred timely to ensure On Time Performance.
·
Embrace and maintain a positive
safety culture, healthy and secure working environment in compliance with
company procedures, regulatory authorities and requirements of customer
airlines.
·
Identify and report hazards, near
misses, incident and accidents.
·
Adhere to KQ WAY principals and best
practices.
Competencies
·
High level of integrity.
·
Committed to achieving and
maintaining high quality standards.
·
Passionate about offering quality
service.
·
Self driven.
·
Process awareness.
·
Ability to work under pressure.
Qualifications
·
Minimum O level/ C and Diploma in
hospitality/service discipline with 3 years experience Ramp Services.
·
Supervisory skills.
·
Computer literate.
·
Knowledge of IATA baggage related
resolutions/recommendations, baggage tracing systems, BRS and Departure Control
System.
·
Valid and clean driving license, ADP.
Manager (Facilities Administration & Standards)
Job purpose statement
To effectively plan, identify, acquire physical business
facilities and premises to serve the company’s business needs, as well as
co-ordinate in-house and out-sourced support services to meet business
requirements in an efficient manner across the network for office occupancy and
comfort of KQ staff and tenants.
Responsibilities
·
Review and ensure Facilities
contracts and leases, statutory documentation across the network so as to
conform with Company and Legal requirements in order to minimize Company risk
exposures and reduce costs.
·
Generate and optimize on rental
revenues from Kenya Airways owned Facilities assets.
·
Set, manage and monitor budgets and
prepare financial reports.
·
Research and inform the business on
any new regulation relating to Facilities.
·
Ensure implementation of new legal
requirements of Facilities as per the Law.
·
Follow up to conclusion of Kenya
Airways assets with Legal matters.
·
Develop, implement and maintain a
sectional contract depository folder for record and ease of access to the
business.
·
Ensure safe and secure operation and
working environment that conforms to statutory requirements.
·
Lead, develop and motivate direct
reports and teams effectively.
·
Develop and Implement alert system
for lease management and planned office services including outstations.
·
Develop and implement training
programs for the section.
Qualifications
·
A degree, preferably Bachelor of Arts
in Land Economics, or related discipline with 7 years minimum experience.
·
5 years minimum experience in busy
property management firm at managerial level or related environment.
·
Knowledge of analytical/systematic
approach processes.
·
Knowledge of inventory control
systems.
·
Registration with institute of
surveyor’s distinct advantage.
·
Experience in human and material
resource management.
·
Proficiency and experience in
Properties and lease management.
·
Ability to read and interpret
Engineering Diagrams.
·
Technical Reporting Skills.
·
Computer literate.
·
Legal knowledge on contracts.
Officer (Flight Safety)
Role Purpose statement
To capture, analyze, disseminate and archive safety information
to all concerned, to ensure improvement of corporate safety.
Responsibilities
·
Collect, collate, document and
produce periodic air safety reports and safety trends for the attention of the
manager.
·
Conduct safety audits of operational
systems, infrastructure and procedures affecting or likely to affect the
company operations.
·
Follow up and verify the
implementation of the safety recommendations developed after investigation or
by the safety committees.
·
Build and maintain a sound and
updated safety data bank of incidents reported within the company.
·
Provide support to the FDMs team
particularly on the interpretation of the analyzed data, and synchronize ASR
and FDMS outputs.
·
Assist in Investigating aircraft and
equipment incidents and accidents and make appropriate safety recommendations.
·
Preparing, producing and
disseminating to flight crew and staff, periodic safety bulletin and magazine.
·
Improving, maintaining and promoting
an efficient Corporate Emergency Response Plan, including the amendment of the
ERPM.
·
Ensure implementation of safety,
security and emergency standards at all times.
·
Ensure and maintain a healthy, safe
and secure working environment in compliance with the relevant industry,
regulatory and legislative requirement, company procedures, regulatory
authorities and requirements of customer airlines.
Qualifications
·
University graduate in Sciences or
Higher National Diploma in aeronautical engineering or holder of CPL License.
·
Diploma or Certificate holder in
Safety Management Systems.
·
Thorough working knowledge of Airline
operations, Civil Aviation Authority, ICAO and IATA Procedure/and regulations.
·
Excellent Communication and
Interpersonal Skills.
·
Ability to work independently without
supervision
·
Proficient in IT skills.
Principal Planning Engineer
Role Statement
To ensure the continuous improvement of the technical planning
processes and organization through optimizing of processes, procedures and
manpower in order to achieve the mission of the technical department,
“delivering a safe and well maintained fleet”.
Responsibilities
·
Develop training programs in the
section to ensure availability of enough skilled staff.
·
Develop & maintain work
instructions & procedures for the section and ensure these are understood
by the team.
·
Accountable for the performance of
the staff as related to the work to be done. Check the team work output and
strive for continuous improvement in all areas, with respect to processes,
instructions and people skills.
·
Lead and develop Senior, Planning
Engineers and other junior staff to ensure that they understand and follow
company and legislative requirements, procedures and processes.
·
Responsible for a good capacity plan
based on the work to be done in the section.
·
Responsible for communication
alignment on the following topics: maintenance program development; check preparations;
planning versus material/tool/equipment availability; planning versus component
availability; alignment between planning & engineering development.
·
To improve the feedback loop to
production and other planning sections; by ensuring proper analyses on closed
work packages.
·
Responsible for coordination of the
annual review of the maintenance programs and ensuring that all maintenance
tasks are evaluated regularly and updated when necessary.
·
Take initiative to continuously
improve the process within the section.
·
Develop a performance measurement
method within the section
·
Ensure cost effective operations by
ensuring analyses of check findings in order to optimize the maintenance
programs and improve future maintenance checks.
Qualifications
·
Graduate engineer from a recognized
university (mechanical, aeronautical electrical/electronics)
·
At least four years of experience in
technical planning or similar department.
·
Experience in maintenance programs
and/or production planning & control
·
Proven experience in managing
sections, aircraft projects and/or other projects.
·
Planning courses
·
Knowledge of a database software/MRO
system
·
Demonstrated computer skills.
Manager Project Management Office (IT Transformation)
Job Purpose Statement
The Manager PMO drives the end to prioritization and management
of the IT projects portfolio. This role embeds excellence and continuous
improvement to project processes, portfolio governance and benefits
realization.
In addition, the role enables the IT transformation program
performing key functions usually assigned to an IT Chief of Staff including
cost management, partner management and departmental reporting and
communication.
Responsibilities
·
Responsible for the tracking and
management of the delivery performance metrics.
·
Responsible for the tracking and
measurement of value realization from the projects delivered.
·
Establishing a PMO stakeholder
management plan and implementation of the communication framework.
·
Responsible for the establishment and
management of project methodology incorporating structures, standards,
processes, planning, documentation and tools which supports agile, fits the
needs of the project and puts emphasis on the quality of decision making and
timely project delivery.
·
Act as a reference point for PMO
queries and information and an advocate for best practices in project
management.
·
Share lessons learned and best
practices across programs, building relationships with stakeholders and
brokering relationships at all levels.
·
Responsible for the continuous
improvement of the delivery methods across the business
·
This role is responsible for
portfolio governance.
·
This role is responsible for the post
implementation audit of the delivery of projects with a keen view to improve
the delivery.
·
This role is responsible for the cost
management of budgets across the IT department and IT nominals across the
business.
·
Monitor project overhead and capital
expenses to ensure achievement of cost efficiency and acting to correct any
adverse variances.
·
Responsible for the financial
management and portfolio budgeting across all delivery projects.
·
Contributes to the formulation of
approved business plans, operating plans, budgets and capital expenditure
requests in line with KQ strategic goals and objectives.
·
Contributes to overall profitability
of KQ by monitoring all areas of project expenditure and reporting on performance
against variations.
·
Tracking and driving departmental
cost saving initiatives.
·
This role is responsible for partner
management with a view to ensuring Kenya Airways gets value from the partner
ecosystem from an SLA perspective.
·
Responsible for contracting from an
IT perspective and liaising closely with legal to ensure consistency in IT
contracts.
·
Monitoring and evaluating contract
performance across the IT department partners.
·
This role is responsible for creating
and ensuring the Exec dashboards are relevant and valuable.
·
Ensure accurate, timely and
standardized submission of IT board papers.
·
Responsible for the management of all
activities and initiatives across the IT department with a keen view of
ensuring that are run within the set budgets.
Qualifications
·
Bachelor’s Degree in Information
Technology/Computer Science or a related Technical or Business field.
·
Certification in Project Management
Methodology.
·
Certification in Change Management.
·
5 – 8 years of relevant experience in
PMO.
·
Proven PMO/Project Analyst or
Coordinator experience and knowledge of project management.
·
Understanding of the principles and
frameworks of successful project management from a support perspective.
·
Proven experience in providing
service to internal stakeholders to achieve successful project outcomes.
·
Understanding of project delivery and
acceptance processes within a fast-paced business environment.
·
Demonstrated exceptional oral and
written communication skills.
·
Strong analytical skills.
·
Able to offer creative solutions to solve
complex problems.
Manager (AMO Quality Assurance)
Role Statement
Responsible to the Accountable Manager for ensuring Kenya
Airways AMO compliance with all relevant regulatory authorities’ requirements,
industry best standards, Kenya Airways procedures and customer requirements.
Also ensures that the established safety and quality systems are reviewed and
maintained.
Responsibilities
·
Establishing an independent quality
system to monitor compliance of the aircraft maintenance organisation with
KCAA, EASA Part 145 and other regulatory authorities requirements.
·
Responsible for the implementation
and maintenance of the Quality Management System, Safety Management System and
Integrated Management System within the AMO.
·
Define AMO Training requirements and
ensure all procedural and regulatory training requirements are met.
·
Liaison with the Aviation Authorities
and certifying bodies on all matters relating to the Company Procedures
Manuals/Exposition, capability determination, terms of approval, approval
renewals, audit corrective actions, etc.
·
Has direct access to the Accountable
Manager on matters concerning the quality system. The Head of Safety and
Quality has regular meetings with the Accountable Manager to appraise the
effectiveness of the quality system. This includes details of any reported
discrepancy not being adequately addressed by the relevant person or any
disagreement concerning the nature of a discrepancy.
·
Responsible for monitoring the
amendment of Kenya Airways procedures and standard practices (MPM, MOE,
including the associated procedure(s)) and their compliance with the current
revision of regulations, plus any other applicable regulatory requirement and
guidance material issued by regulators and submitting the same to regulatory
authorities for approval;
·
Responsible for management
of Certifying Staff and Support Staff authorization process;
·
Responsible for satisfactory
certification/completion of paper work during aircraft base maintenance
activities;
·
Responsible for ensuring inspection
of Kenya Airways aircraft for Certificate of Airworthiness and validity of
Certificate of Airworthiness, C of R and Noise certificate;
·
Responsible for co-ordinating action
on airworthiness occurrences and safety related matters and for initiating any
necessary further investigation and follow-up activity;
·
Develop and ensure implementation the
AMO’s Emergency Response Plan to cover aircraft incidents, occupational
injuries, fires, spills, dangerous goods etc;
·
Initiate & develop sectional
strategy to meet the operational, growth and turnover requirements of the
company while ensuring the requirements of KQ and regulatory bodies are upheld;
·
Develop a strong communication plan
while managing relationships with relevant KQ departments and external
stakeholders especially Kenya CAA and contracted aircraft maintenance
organisations;
·
Develop the long term direction of
the section and to ensure productivity and efficiency and ensure that staff
numbers are optimized;
·
Be fully responsible for the
development and execution of the sectional budget plan. Establish
aggressive but realistic cost, quality and timeliness objectives for the
section and drive achievement;
·
Attract, hire, develop and retain the
best possible team ensuring that there is an outstanding group of employees
with a common vision, sense of purpose and shared values who will focus on
superior levels of safety, quality and productivity;
·
Lead, direct, motivate and develop
the Quality team to ensure that the agreed standards of performance and
contribution are successfully achieved, whilst ensuring all staff receive
performance assessments and clear objectives set.
Qualifications
·
Bachelor’s degree/HND in
Aeronautical/Mechanical/Electrical Engineering
·
A licensed maintenance engineer;
·
Must have successfully completed
training in quality management course recognized by the Authority.
·
Minimum 10 years overall work
experience
·
Minimum 4 years managing people
·
Minimum 5 years’ experience in the
field of aircraft maintenance
·
Minimum 3 years should have been
acquired in a quality department
·
Must have successfully completed
training in safety management systems course recognized by the Authority.
·
Audit Techniques Training
·
Aircraft type course
·
Thorough working knowledge of airline
operations, Safety and Quality Management System Principles, Kenya Civil
Aviation Regulations, EASA and IATA standards.
·
Attended mandatory trainings (Human
Factors, Fuel Tank Safety, KQ Procedures, Regulations)
·
Master’s degree is an added
advantage.
Other skills
·
Computer Literacy
·
Ability to interpret technical data
·
Knowledge of Industrial Safety
Standards
·
People Management
·
Project Management
·
Aircraft Accident Investigation
Development Engineer
Role statement
Responsible for development definition of engineering standards
within his/her discipline in the company and third-party fleets with a view of
optimizing airline and customer aircraft product cost whilst maintaining safety
standards
Responsibilities
·
Carry out analysis for airworthiness
directives (ADs); manufacturer’s service bulletins (SBs), service information
letters (SILs) and call out for accomplishment as necessary
·
Prepare engineering orders to provide
procedures to be used in aircraft maintenance activities
·
Carry out analysis of assigned
defects, delays and significant events to establish root cause and necessary
corrective actions recommendations
·
Provide technical support to the
maintenance team on technical matters
·
Carry out fleet reliability analysis
to contribute towards reliability reports development
·
Initiate preliminary investigations
and formulate a recommendation of corrective and preventive actions for
conditions that are above alert limits
·
Continuous monitoring of corrective
actions to determine their effectives
·
Liaison on technical issues to
respective original equipment manufacturers (OEM) with a view to improve
reliability and cost effectiveness
·
Developing ETOPS, MELs and Flight
Test manuals to ensure that they meet the local authority requirements.
·
Developing Aircraft Interior Layout
of Passenger Accommodations (LOPA) for different aircraft in Kenya Airways
fleet. During VVIP operations, prepare the VVIP LOPA and have it approved by
the Director General of the Kenya Civil Aviation Authority (KCAA).
·
Carry out component repair and
overhaul capability for shops to facilitate regulatory requirements
·
Transcribe worksheets from CMM for
workshop floor use
·
Liaise with manufacturers and vendors
on reliability issues
Qualifications
·
Graduate from a recognized university
(Mechanical, Aeronautical Electrical/Electronics or equivalent).
·
Successfully completed graduate
training programme
·
Successfully completed a full type
course on one aircraft in the fleet.
·
Successfully completed graduate
training programme or at least 3 year relevant engineering experience
Additional skills
·
Detailed knowledge on the
KCAA/EASA/FAA regulations and the Kenya Airways engineering
procedures
·
Knowledge of analytical software
·
Computer literate
·
Demonstrated competence in
engineering practices.
Airworthiness Engineer
Role Purpose
The Airworthiness Engineer report directly to the AMO Head of
Safety and Quality. Their principal function is to ensure that, during base
maintenance work, all relevant tasks or inspections have been carried out to
the required standard before the appropriately rated certifying staff (KCAA
categories A & C or proposed new category C) issues the certificate of
release to service. They are also responsible for ensuring aircraft maintain
their C of A validity status. They are independent of production and are not
accountable of the CRS issuance i.e. do not double up as certifying staff
during base maintenance work.
Responsibilities
·
Ensure that all work required by
Kenya Airways and the customer has been accomplished to the required standards
and correctly signed for.
·
Ensure the final release to service
certifying staff has assessed the impact of any work not carried out with a
view to either requiring its accomplishment or agreeing with the operator to
defer such work to another specified check or time limit.
·
Sign off on the final release
certificate to confirm all work has been carried out before appropriately rated
certifying staff makes CRS sign off.
·
Ensuring that Kenya Airways aircraft
maintains the validity of Certificate of Airworthiness (C of A) by ensuring
that:
1. i) Aircraft
are inspected and confirmed to comply with all C of A requirements. ii) KCAA C of A issuance/renewal
inspection findings are closed.
iii) Compile and submit C of A issuance/renewal package
1. iv)
Valid C of A is on board the aircraft at all times..
Qualifications
·
Licensed maintenance engineer with at
least two license categories (OR any of the proposed KCAA category B1 or B2).
·
Must be holding aircraft type
approvals.
·
Must have current aircraft
maintenance experience.
·
Trained on records management.
·
Trained on quality management.
·
Must be current on mandatory
trainings (HF, FTS, EWIS, Organization Procedures, Legislation, SMS, Operator
Procedures).
·
Must be current on competence
assessment.
·
Attentive to detail.
·
Must have Safety and Quality Focus.
·
Must be a person of integrity.