Our Client is a distributor of Household and Commercial
electronic appliances. They seek to hire a vibrant and efficient Customer
Service Officer to be stationed at the head office in Kenya handling client
enquiries and support the field sales representatives.
Title: Admin & Customer Service Officer
Gross Salary: 60k
Location: Nairobi
Responsibilities:
·
Carry out all administrative tasks
such as data input, processing information, completing paperwork and filing
documents.
·
Supervise operations of all
departments.
·
Monitor online presence of the
company on social media and e-commerce platforms
·
Communicate effectively with
customers in a professional and friendly manner.
·
Order and ensure effective delivery
of goods to customers.
·
Resolve any sales related issues with
customers/agents.
·
Coordinate with warehouse department
on stock position of items, offloading details and delivery of the units to the
customer.
·
Correspond with customers regarding
their delivery of goods.
·
Assist in tracking orders
Qualifications:
·
Degree/Diploma in Business Management
·
At least 3-4 years’ experience in
customer service in a busy and fast paced environment
·
Experience in social media management
is desired
·
Good leadership skills
·
Excellent problem solving &
interpersonal skills
·
Excellent communication skills, both
oral and written
·
Presentable, proactive and an
outgoing personality
·
Administrative writing and reporting
skills
·
Ability to multi-task and get things
done to completion
·
A team player with a positive
attitude, proactive and attention to detail
·
Results-oriented, hardworking and
creative
How to Apply: