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Customer Service Agent Job in Kenya

Kava Africa

We are in the Financial Management space providing innovative financial products & solutions.
We are looking to fill in the position of Customer Service Agent.
Scope: Customer Education & Support; Reporting
Responsibilities:
·         Provide customer education on the company’s products & services.

·         Ensure maintenance of the brand experience.
·         Undertake customer care, help & support activities.
·         Prepare customer reports and maintain accurate records of the same.
·         Undertake online platforms monitoring.
·         Provide effective & efficient service to customers across all media.
Qualifications:
·         Diploma in Customer Service or a Business-related field.
·         At least two (2) years’ experience in a similar role.
·         Excellent interpersonal skills.
·         Effective communication skills both oral and written.
·         Good problem-solving skills with the ability to multitask.
How to apply:
If you possess the above qualifications and skills, please send us your CV citing your expected salary to recruit@kava.africa by 24th August 2019.
Use Customer Service Agent as your email subject.
Please note only successful candidates will be contacted.

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