Palacina
The Residence. The Suites
Nairobi, Kenya
Vacancy: Front Desk Clerk
Unit: Palacina The Residence & The Suites
Location: Nairobi
Starting date: Immediate.
Who are we?
We are a family business based in
Nairobi with a background in hospitality and design.
As world travelers and hoteliers, we
work with a set of principles which we firmly believe our guests recognize and
appreciate.
We invite you to be part of our team
by submitting your application to the following role based in Nairobi.
Front Desk Clerk
The incumbent will be responsible for
checking-in / checking-out hotel guests courteously and efficiently, processing
all payments according to established hotel requirements, and providing
information and assistance to all guests and visitors in accordance with
Palacina policies, procedures, and standards established to ensure maximum
internal and external customer satisfaction..
Responsibilities:
·
Ensure that all guests receive a
prompt warm welcome as per Palacina guidelines.
·
When possible escort the guests
rather than pointing out directions.
·
Manage any guest complaints in a
professional manner per Palacina guidelines
·
To call the supervisor or manager for
advice in serious cases or if an approval is required as per Palacina
guidelines.
·
To ensure a proper use of the
telephone etiquette as per Palacina guidelines.
·
Attend to all guests approaching the
Front Desk by determining what they need and assisting them accordingly.
·
To check the arrival lists and to
block all the rooms according to guest requests and needs, as advised by the
Front Office Manager.
·
To ensure that all assigned and
blocked rooms requiring special set-ups are accurately displayed in the PMS and
available to the Housekeeping and other departments in due time
·
To daily handle the guest files and
folios, ensuring that all the immigration, financial and audit procedures are
fully respected
·
Close/ open shift following
established Palacina guidelines and ensure a complete handover between the
shifts.
·
To be aware of forged currency and
travelers checks and to respect all the financial and audit procedures.
·
To check the departure lists and to
ensure check out times are respected.
·
To monitor room status and
discrepancies.
·
Maximization of room sales and
revenue for the hotel by ensuring a sales attitude is always adopted and an
awareness of all sales opportunities Assist guests regarding hotel facilities
in an informative and helpful way and when possible escorting them to their
destination.
Qualifications
·
At least 01 years previous experience
in a 4 or 5 star environment
·
Verifiable training in a hospitality
training institution
·
03 verifiable references
(non-relatives)
·
Opera experience essential
·
MICROS experience will be an added
advantage
·
Very presentable and 100% fluency in
both written & spoken English
·
Knowledge of a foreign language will
be an added advantage
·
Be open to working flexible shifts
and on weekends and holidays
·
Be Honest, Trustworthy & Reliable
·
Include passport picture, current
& expected salary with your CV.
Are you interested in this position
and do you meet the minimum requirements?
Apply by sending an email with your
CV and a convincing cover letter to recruit@palacina.com
Due to the urgency to fill the
position, shortlisting will be done on an ongoing basis.
Only shortlisted candidates will be
contacted.
