Operations Manager
Responsibilities
·
Provide advice on all operational
issues to the Directors and General Manager
·
Responsible for delivering budgeted
results of Branches.
·
Co-ordinate the activities of all
branches and handle all operational issues.
·
Prepare monthly and other periodic
operational reports for management.
·
Liaise with the Finance manager to
ensure timely preparations of annual budget, quarterly budget review, business
plans and operational plans.
·
Develop business relationship with
potential customers as well as existing customers with the view to
strengthening the Company’s customer relationship base
·
Analyze the business environment and
make recommendations on the development of new products and enhance existing
products to grow the Company’s customer base and outreach.
·
Develop strategies to minimize
customer complaints and suggest ways of managing the public image of the
Company.
·
Achieve business growth &
profitability targets of the Company.
·
Monitor and evaluate the branches
performance to generate a healthy portfolio on a monthly basis, including
client satisfaction metrics.
·
Supervise the field operations team
comprising of all product Managers, Branch Managers, Loan Officers and Customer
Care Officers to ensure they perform their duties optimally.
·
Ensure organizational quality through
review, update, implementation and adherence to agreed policies, procedures and
manuals.
·
Oversee credit risk framework,
implement credit strategies, policies and procedures in line with the company’s
corporate strategy and ensure compliance.
·
Implement a 5 year strategic plan
focusing on increasing the outreach of the Company through the opening of new
branches, growth of the existing branches and development of new credit and
non-funded products.
·
Manage and oversee office services
functions including office equipment, supplies and vendors.
·
Office Administration Management
·
Update and maintain operations
manuals.
·
Follow up for collection of loan
repayments in line with the collection team.
·
Maintain a good quality loan book
with PAR below 5%.
·
Any other duties and responsibilities
which may be assigned from time to meet the objectives of the Company
Qualifications
·
Degree in Business Administration,
Operations Management or equivalent professional qualification.
·
At least 2-3 years’ experience in
banking or a micro lending company.
·
High level of numeracy to evaluate
complex statistical financial information.
·
Strong managerial, business
development, analytical and research skills
·
Strong leadership qualities with a
proactive, results- oriented and a positive disposition.
·
Excellent oral, written communication
and presentation skills
·
Willingness to work on flexible
scheduling.
·
Required Personal Attributes
·
Good interpersonal and strong team
building skills
Sales & Marketing Manager
Responsibilities
·
Formulate marketing strategies and
plans that meet the objectives of the business.
·
Monitor team activities, working
relationship and reinforce positive attributes.
·
Identify new markets and plans that
meet the objectives of the company.
·
Carrying out market research and
analysis of market trends, customer satisfaction and product development.
·
Generating marketing promotional
tools for advertising purposes.
·
Spearheading the company’s marketing
activities and leading the marketing team in achieving its objectives.
·
Preparing market plans and forecasts.
·
Preparing monthly reports on sales
and marketing.
·
Coordinate all the branch marketing
activities.
·
Coordinate the customer care function
to ensure that customers are served in an exemplary manner.
·
Study implication of press and other
information to the sustainability of the company and advise management
accordingly.
·
Ensure that marketing activities are
within budget.
·
Ensure the set up targets on business
development are met.
·
Work hand in hand with the management
team in ensuring smooth operations of the company.
·
Promotion of the company’s services
and image.
·
Recruitment and training of sales
agents/team for all the branches in line with the branch managers.
·
Manages the team to achieve the
target of sales number and profit.
·
Collaborates with the managing
director in establishing and recommending sales and marketing strategies for
the company.
·
Review weekly and monthly sales
result and take a necessary action for sales measure and marketing with the
market analysis.
·
Handles the customer’s properly to
increase Customer satisfaction and manages the customer’s claim in a proper
way.
·
Follow up the prospects of sales
staff through the system and give a proper advice.
·
Any other duties and responsibilities
that may be assigned from time to time by management.
Qualifications
·
Degree in Business Administration,
Sales and Marketing or any other business related field
·
Have a minimum of 3 years’ experience
in Sales and Marketing in a microfinance institution or a bank.
·
Experience in leadership, should
demonstrate the ability to build and motivate a team.
·
Well-spoken with excellent
communication skills.
·
Should have experience in developing
marketing and sales strategies, excellent analytical skills and the ability to
quickly understand and process sales data.
·
Should be highly motivated to achieve
the target.
·
Excellent verbal and written
communication skills.
Branch Manager
Mwananchi
Credit Company invites applications from dynamic, goal-oriented, high
performers from qualified individuals to fill in a position of Manager in
their Nairobi
Office.
Responsibilities
·
Direct all operational aspects
including operations, customer service, human resources, administration and
sales.
·
Development of new products relevant
to the branch.
·
Bring out the best of branch’s
personnel by providing training, coaching, development and motivation.
·
Responsible for all the operations of
the branch.
·
Train the branch team on new
products, marketing and portfolio management.
·
Marketing existing and new
micro-finance products in line with the BDM.
·
Handle a supervisory role over the
relationship officers in the branch.
·
Responsible for branch set targets on
the loan book.
·
Responsible for the individual
targets on growth of the loan book.
·
Ensure 100% compliance to the
policies and Procedures on credit department.
·
Ensure high standards of Customer
Service are maintained within the branch.
·
Provide leadership on credit
appraisal and evaluation.
·
Responsible for loan origination,
sanctioning and disbursal.
·
Post disbursement loan management
including follow-up and collections.
·
Security perfection-land valuation
and charge processes, motor vehicle joint registration and chattel mortgage and
registration processes.
·
Portfolio management of own and
branch portfolios.
·
Maintaining of a quality portfolio by
ensuring maintenance of PAR levels at optimum.
·
Give detailed report on the progress
of the branch both daily, weekly and monthly.
·
Active collaboration with various
stakeholders to meet business objectives.
·
Represent the branch in external and
internal forums.
·
Share knowledge with other branches
and headquarters on effective practices, competitive intelligence, business
opportunities and needs.
·
Stay abreast of competing markets and
provide reports on market movement and penetration.
Qualifications
·
Bachelor’s degree in Business
Administration or equivalent from a recognize institution.
·
Atleast 3-4 years’ experience in
banking or a micro lending company.
·
Proven branch management experience.
·
Sufficient knowledge of modern
management techniques and best practises.
·
Ability to meet sales targets and
production goals
·
Excellent organizational skills
·
Results driven and customer focused
·
Willingness to work on flexible
scheduling.
·
Required Personal Attributes
·
Good interpersonal and strong team
building skills
Operations Manager
Responsibilities
·
Provide advice on all operational
issues to the Directors and General Manager
·
Responsible for delivering budgeted
results of Branches.
·
Co-ordinate the activities of all
branches and handle all operational issues.
·
Prepare monthly and other periodic
operational reports for management.
·
Liaise with the Finance manager to
ensure timely preparations of annual budget, quarterly budget review, business
plans and operational plans.
·
Develop business relationship with
potential customers as well as existing customers with the view to
strengthening the Company’s customer relationship base
·
Analyze the business environment and
make recommendations on the development of new products and enhance existing
products to grow the Company’s customer base and outreach.
·
Develop strategies to minimize
customer complaints and suggest ways of managing the public image of the
Company.
·
Achieve business growth &
profitability targets of the Company.
·
Monitor and evaluate the branches
performance to generate a healthy portfolio on a monthly basis, including
client satisfaction metrics.
·
Supervise the field operations team
comprising of all product Managers, Branch Managers, Loan Officers and Customer
Care Officers to ensure they perform their duties optimally.
·
Ensure organizational quality through
review, update, implementation and adherence to agreed policies, procedures and
manuals.
·
Oversee credit risk framework,
implement credit strategies, policies and procedures in line with the company’s
corporate strategy and ensure compliance.
·
Implement a 5 year strategic plan
focusing on increasing the outreach of the Company through the opening of new
branches, growth of the existing branches and development of new credit and
non-funded products.
·
Manage and oversee office services
functions including office equipment, supplies and vendors.
·
Office Administration Management
·
Update and maintain operations
manuals.
·
Follow up for collection of loan
repayments in line with the collection team.
·
Maintain a good quality loan book
with PAR below 5%.
·
Any other duties and responsibilities
which may be assigned from time to meet the objectives of the Company
Qualifications
·
Degree in Business Administration,
Operations Management or equivalent professional qualification.
·
At least 2-3 years’ experience in
banking or a micro lending company.
·
High level of numeracy to evaluate
complex statistical financial information.
·
Strong managerial, business
development, analytical and research skills
·
Strong leadership qualities with a
proactive, results- oriented and a positive disposition.
·
Excellent oral, written communication
and presentation skills
·
Willingness to work on flexible
scheduling.
·
Required Personal Attributes
·
Good interpersonal and strong team
building skills
Human Resource Manager
Responsibilities
·
To conduct recruitment activities for
the business to ensure the required headcount is achieved and high quality
staff are employed within agreed budgets to meet the needs of the business.
·
To take the lead on employee
induction and on-boarding.
·
To maintain data on HR and payroll
database including input of starters, leavers’ employee and organizational
changes to ensure data is timely and accurate.
·
To maintain professional electronic
and paper records to satisfy procedures and statutory requirements. To
regularly review the records to ensure that they are accurate and up to date.
·
To advise managers and staff on all
aspects of company’s terms and conditions.
·
To take the lead on leave management.
·
To administer the probation process
and records and deal with performance issues as they arise.
·
Responsible for developing and
administering various human resources plans and procedures for all company
personnel.
·
Planning, organizing and controlling
all activities of the department.
·
Participating in development goals,
objectives and systems as well as maintaining organizational charts and
employee directory.
·
In line with the HR policies and
procedures, implementing and annually updating the compensation program,
rewriting job descriptions, conducting annual salary surveys, analyzing
compensation and monitoring the performance evaluation program.
·
To undertake exit interviews for
voluntary leavers of the business to understand the reasons for leaving and
communicate to the relevant parties for appropriate action to be taken.
·
To liaise with the payroll accountant
to ensure that information is collated in a timely manner to meet payroll
deadlines.
·
To undertake HR projects and
proactively research to enable the management make informed decisions.
·
Develop and maintain human resources
systems that meet personnel information needs.
·
Conduct full-cycle recruitment of new
employees, including placing advertisements, developing contacts with
recruiting sources, interviewing, consulting with internal hiring managers and
managing orientation and on-boarding process.
·
Perform any other duties and
responsibilities that may be assigned from time to time by management.
Qualifications
·
Bachelor’s Degree in HR or any
relevant field from a recognized institution.
·
2-3 Years proven working experience
in human resources.
·
Member of the IHRM will be an added
advantage.
·
Knowledge of HR systems and policies.
·
Ability to architect strategy along
with leadership skills.
·
Excellent active listening,
negotiation and presentation skills.
·
Competence to build and effectively
manage interpersonal relationships at all levels of the company.
·
In-depth knowledge of labor laws and
HR best practices
Collections Manager
Responsibilities
·
Overall responsibility for
collections performance of the entire business.
·
Leading and motivating the
collections team in order to achieve collections target.
·
Implementation and maintenance of a
set of comprehensive Credit Risk Policies and Procedures.
·
Introduce and evolve effective
operations and reporting assessment tools to minimize risk and proactively
identify problem areas.
·
Run reports and analyze data
pertaining to the department and share with management on daily, weekly and
monthly.
·
Monitor the progress of all
defaulters and take timely steps to contain the situation as per the credit
policy.
·
Managing relationships with the units
in order to reduce exposure to potential bad debt.
·
Manage and participate in field
collections with the collections team.
·
Liaise with collection agencies and
the Units/Satellites in the collection and mitigation of None Performing Loans.
·
Recruit, hire, train and evaluate
staff members within the collections department to ensure a sufficient number
of staff members are available to handle the workload in liaison with Human
Resource Manager.
·
Oversee the collection of outstanding
credit to minimize profit loss while ensuring it is handled appropriately and
per company’s policy.
·
Ensure a good quality loan book is
maintained with PAR below 5%.
·
Evaluate the credit worthiness of
client by using the Company’s guidelines.
·
To systematically and aggressively
follow-up current non-performing and unsatisfactory accounts order to reduce
exposure and maintain loss experience to a minimum.
Qualifications
·
Degree in Finance, Economic or
equivalent business related field.
·
At least 3 to 4 years’ work
experience in banking or micro lending Company.
·
Strong leadership qualities with
proactive, results- oriented and a positive disposition.
·
Experience working in a microfinance
institution is an added advantage.
·
Ability to perform multiple tasks
simultaneously, employing effective time management and organizational skills.
·
Ability to work independently and as
a team to meet deadlines, goals and objectives.
·
Excellent communication skills, both
verbal and written.
·
Strong client service orientation.
·
Willingness to work on flexible
scheduling.
How to Apply
All
cv’s be sent to hr@mwananchicredit.com
