Who We Are
Business Development Manager
Retail Operations Manager
Moko Home + Living is a growing
company bursting with innovation, creativity and passion. Our
customers dream of a better night’s sleep, a welcoming place to host their
guests, a fun and safe place for their children to play. But they
tell us this isn’t easy – they have to settle for low-quality furnishings or
break the bank. Join us in building the products, the brand and the
network to put quality living within everyone’s reach. Here’s what
our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes
with our products · Attracted global investment to continue fuelling
our growth and vision
Supported the growth of over 200
small furniture businesses across the country · Grown from a start-up
to mid-sized company
Customer Experience Manager
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We
have an ambitious development pipeline that spans mattresses to sofas with the
goal of making our customers’ dream of leading a modern lifestyle a reality.
We’re looking to add a Customer Experience Manager (aka
Chief Heart Warmer) who will be responsible for developing
our customer experience strategy and running Moko’s day-to-day
sales and customer experience. You’ll be an excellent
project managerwho is able to juggle a variety of tasks under tight
timelines. You’ll put into use your knowledge of customer care and
marketing to create remarkable experiences for MoKo customers. Finally, you’ll
be excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Develop customer care
trainings and provide 1-on-1 coaching for all team members to ensure the team
meets our Customer Care KPIs
Develop and implement the strategy to
attract and convert customers
·
Develop and implement strategy to
attract and convert customers, using the showroom as an attraction point
·
In line with
the customer attraction & conversion strategy, manage the team to
run showroom events and initiatives to nurture (aka ‘warm the hearts’)
potential customers
·
Ensure the display of the showroom creates
a wow experience for customers
·
Ensure all operational needs of the
showroom are met, such as rent payments, utilities payments, and updated
permits
Achieve targets for sales
and customer happiness
·
Analyse customer feedback
data and use the analyses to develop and run initiatives to
improve customer happiness
·
Track performance of sales and adjust
activities of the Customer Care and Retail Experience team
to ensure sales targets are met every month
Continuously improve systems
·
With support from senior management,
define and implement new systems that enable a
better customer experience
·
Act as liaison to senior management
and directors to keep them up to date about customer care and
retail experience
·
Be the point of contact and ensure
smooth coordination with other teams (e.g. operations, admin) on day-to-day
work or on special projects
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new roles
opening up and opportunities in many functions. This results in fast career
growth for those who are ready to take up the challenge.
Qualifications
·
You
have experience (preferably 3 years) in sales
or customer care
·
You are talented in managing people
to achieve their goals
·
You have a passion for training and
developing people
·
You are an analytical thinker, and
you frequently make decisions based on data and quantitative analysis
·
You are an exceptional
project manager and able to come up with and execute a detailed plan
·
You enjoy planning events and can
propose creative new ideas for events at our showrooms
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
Technical Maintenance Manager
The Role In Brief
You’ll
take responsibility for ensuring that all the equipment in our growing factory
is operating efficiently and safely. This is a
key technical leadership role that requires leading
a technical team in developing and implementing world-class maintenance systems.
The Technical Maintenance Manager will work closely
with our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·
Develop and oversee the
implementation of preventative maintenance for all machinery –
including foam processing and woodworking light and heavy equipment
·
Plan and manage stock and supply
chain for spare parts and factory consumables to minimize downtime
·
Regularly review and
update maintenance protocols to ensure best practices
Technical Team Management
·
Lead and coordinate the work of a
team of technicians working across different shifts; ensure they have the
resources and skills to quickly and effectively respond to downtimes
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are compliant with
current procedures and safety standards
Continuous Improvement
·
Continuously work to prevent and
minimize downtime
·
Routinely review machinery and
electrical safety to ensure the highest standards are met
·
Identify opportunities for
cost-effectively implementing equipment redundancies to ensure work
interruptions are minimized in the case of equipment breakdowns
·
Support the planning, installation
and commissioning of new production lines
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop systems and tools in Microsoft
Excel
·
Good management skills, with a track
record managing a small to mid-sized team including technical roles
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Deep technical knowledge of
motor-driven and hydraulic machinery as well as a good working knowledge of
electrical control systems
·
Hands-on experience leading
mechanical maintenance in a factory setting
·
At least 5 years’ experience working
in a manufacturing setting or other environment involving significant machinery
usage
Business Development Manager
The Role in
Brief
Moko’s goal is to change the way
people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with
the goal of making our customers’ dream of leading a modern lifestyle a
reality. We’re looking to add
a Business Development Manager who will be responsible for
expanding MoKo’s locations and running Moko’s day-to-day retail operations.
You’ll be an excellent project manager who is able to juggle a
variety of tasks under tight timelines. You’ll put into use your relationship
building skills to establish relationships and manage partners and service
providers as we expand to new locations and channels. Finally, you’ll be
excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Provide 1-on-1 coaching for all team
members to ensure they meet their personal and team goals
Implement
MoKo’s expansion plans
·
Work with the Head of Retail to
develop and implement the broader strategy to expand MoKo into new channels
(e.g. supermarkets) and locations
·
Create the workplan to launch new
showrooms, and manage the team follow the plan and successfully open new
showrooms
·
Work with the Head of Brand and Head
of Retail to design showrooms that create a wow experience for our customers
·
Build relationships and liaise with
external stakeholders to help MoKo achieve our expansion goals, including but
not limited to
·
Establishing new partnerships with
supermarkets
·
Ensuring we have the necessary
government approvals and permits to launch new showrooms
·
Creating partnerships with e-commerce
platforms to sell MoKo merchandise
Career
Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered
through mentorship from the management team. Because of our rapid growth,
we constantly have new roles opening up and opportunities in many functions.
This results in fast career growth for those who are ready to take up the
challenge.
Qualifications
·
You have experience (preferably 3
years) in senior business development or project management
·
You are talented in managing people
to achieve their goals
·
You excel at building relationships,
negotiating partnerships, and managing performance of suppliers, landlords, and
other stakeholders required to develop new channels and launch new dreamy units
·
You are an exceptional
project manager who pays extra attention to details when developing
and executing a plan
·
You are an analytical thinker, and
you make decisions based on data and quantitative analysis
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
Operations Officer
The Role In Brief
Moko’s Operations Officer makes
hundreds of families happy every week by making on-time deliveries of top-notch
mattresses, sofas and furniture efficiently, and with a
smile. You’ll help in the coordination of the team responsible for
warehousing and nationwide distribution of all our products. You will be an
experienced, results-driven multi-tasker who is eager to support
the operation’s processes of logistics, inventory and orders management.
Responsibilities
Support Moko’s distribution to ensure world-class service
delivery
·
Receive and dispatch goods in the
factory. All goods must be received through a production output document and
leave the warehouse with an invoice.
·
Coordinate offloading of goods to the
warehouse and organization of the warehouse.
·
Ensure trucks are accurately loaded
and dispatched on a timely basis.
·
Route Planning to ensure that the
trucks go on the most efficient route.
·
Responsible for meeting, recording
and monitoring operations’ goals such as lead time to delivery, truck
usage, etc.
·
Ensure company vehicles e.g. the
trucks and forklifts are kept in a functional condition, well serviced and
ready for use.
·
Manage relationships with contracted
transporters.
Bring delight to our customers by
delivering products, efficiently
·
Ensure the queue is updated with new
orders and orders that have been dispatched.
·
Ensure sales team is updated on
inventory status of items in the warehouse.
·
Manage customers’ feedback. Recording
any customer complaints that are received by the sales team and passing over to
the relevant department; logistics, admin or production.
Lead, grow and continuously improve
your team
·
Manage the warehouse and distribution
teams and ensure a safe and happy environment.
·
Ensure the team supervisors are
performing their jobs adequately.
·
Communicate to the team clearly about
the expected outcomes.
·
Assist in the hiring and training of
new team members
Compliance and Continuous Improvement
·
Strict enforcement of all
Organizational SOP’s as relates
to operations i.e. Personnel and equipment safety,
attendance, cleanliness, work gear etc.
·
Oversee and achieve high compliance
with health and safety standards and other best-practice policies and
procedures geared at cultivating a zero-harm culture within the team.
Take responsibility for warehouse and inventory
management
·
Inventory of all non-foam products.
As part of inventory and record keeping, you will be responsible for doing
regular stock takes and reconciling any differences.
·
Responsible for warehouse security.
This involves reviewing warehouse security procedures and taking steps to
ensure that all goods in the factory are safe and not being mishandled.
·
Ensure timely purchase of items in
the warehouse. This includes items such as first aid box contents, firefighting
equipment and other safety items/posters required in the warehouse.
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues.
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in
Microsoft Excel
·
Experience in warehousing, inventory
management, logistics and/or distribution
·
An independent, out-of-the-box
thinker with strong problem-solving abilities
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Candidates with at least 2 years’
experience supervising a team preferable
Customer Care Officer
The Role In Brief
We’re
looking to add customer-oriented, analytical people to our Customer Care
team. You’ll be motivated by building relationships with a portfolio of
long-term customers – whether they are hustling in Gikomba or running a major
supermarket. You’ll take pride in keeping everyone’s accounts in order –
making sure the dozens of clients you manage are fully stocked while keeping on
top of their account payments. Most importantly, you’ll be eager to take
on more responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
Network Within the Industry and Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and proactively
identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
Brand Ambassador
The role In Brief
The
ideal Brand Ambassador t will be passionate about talking and listening to
customers to understand their perspectives. They will be keen to create an
entertaining experience for our customers and to come up with new ideas to
continually improve that experience. They are passionate about providing
excellent customer service. They will also be organized and have great
attention to details.
Responsibilities
·
Be the Moko’s Brand Ambassador &
Specialist at Moko’s showrooms and pop up stores
·
Assist customers to test Moko’s
mattresses and sofas and create an engaging experience through sharing relevant
and entertaining information about Moko’s story and products
·
Lead fun activities for parents and
their children to engage them during Moko’s activities
·
Perform other duties related to the
development and implementation of the Moko’s marketing activities
·
Conduct consumers’ research, gather
and report feedback concerning Moko’s products
·
Provide new ideas about activities
that Moko can conduct
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant, actionable
feedback delivered through mentorship from the management team. Because
of our rapid growth, we constantly have new roles opening up and opportunities
in many functions. This results in fast career growth for those who are ready
to take up the challenge.
Qualifications
·
You are a creative person who enjoys
coming up and trying new ideas
·
You have a talent in communicating to
people in a way that catches their attention
·
You have a talent to see things from
the customers’ perspective and tell a story that fascinates people
·
You have a passion for providing
great customer service
·
You enjoy coming up with ideas on how
to deal with any challenges arising from the field.
·
You are extremely organized, and you
can ensure that all your responsibilities are done on time and targets are met
·
You thrive when you can take
initiative and you are very self-motivated
Production Manager
The Role In Brief
You’ll
take the reins of our growing production operation. This is a key
management and leadership role which will oversee all critical production
functions and advance them to the next level. The Production Manager will
also work closely with various teams to ensure timely delivery to our
customers.
Responsibilities
Production Planning
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to
ensure that materials are always available
·
Evaluate production schedules and
labour requirements to plan team structure and development
·
Develop and maintain production metrics
for quality, delivery, and safety
Team Management
·
Build strong rapport with our
100-person-strong production team through open communication; promote a
positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that goods produced by your
team always meet quality standards
·
Monitor product standards at various
levels of production and at the point of release so that the cost of rework is
reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes and methods
for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate
measures to control and minimize waste levels
·
Review production practices and
equipment; make proposals for improvements to ensure that they are maximally
effective
·
Support research and development to
keep our production team up to date and working with the latest technology and
using the most efficient manufacturing practices
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
large team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Supply Chain Manager
The Role In Brief
Our Supply Chain team
brings materials from around the world to our factory, where they’re crafted
into furniture that make thousands of families happy.
Moko’s Supply Chain Manager will grow
our supply chain apace with the company’s product development
and manufacturing plans. You’ll manage and grow a strategic global supplier
network and ensure systems and processes are in place to meet growing
procurement needs.
Responsibilities
Lead Supply Chain Growth and Development
·
Ensure supply chain systems,
processes and team capacity are apace with company growth
·
Proactively grow the company’s
supplier network for key materials to mitigate risk and keep pace with growing
demand; identify and attend relevant trade fairs and conduct overseas factory
visits
·
Keep up-to-date with global market
changes relevant to our key product lines
·
Develop sourcing plans to accommodate
increasingly complex sales and manufacturing needs
Ensure Continuous Cost Optimization
·
Regularly identify and evaluate
opportunities for reducing costs while maintaining high level of quality
·
Identify and evaluate new suppliers
for existing products in search of enhanced value for money
Oversee the
day-to-day Supply Chain Management
·
Manage a small team responsible for
global and local procurement, sourcing and import functions
·
Ensure appropriate targets are in
place and are being consistently met by the supply chain team
Career Growth + Compensation
You’ll
join the leadership team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll learn first-hand how a thriving venture is operated, with opportunity to
expand your skills and responsibilities as your team and our company grow.
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package benchmarked against lean mid-sized
companies.
Qualifications
·
Sourcing
and supply chain management experience coordinating a variety of
suppliers
·
Strong working knowledge of import/export
practices and regulations
·
Experience sourcing finished or
semi-finished products; experience with contract manufacturing or sourcing for
manufacture an advantage
·
Strong people management skills and
the ability to develop and manage key external relationships
·
A well-developed analytical ability
and high level of attention to detail
·
Eagerness to join a quickly-growing
organization and team
B2B Sales Manager
The Role In Brief
We’re
looking to add a B2B Sales Manager to our
customer engagement team: the team that support hundreds of
retailers to make better quality furniture every day. You’ll be
responsible to run the day to day operations of the team
ensuring that everyone is putting their best to realize our
vision to reach thousands of homes. You’ll be an excellent
project manager who is able to juggle a variety of tasks
under tight timelines. You’ll have an eye to set systems that can
spur innovation and efficiency. Finally, you’ll be an excellent people manager,
who can coach and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage the weekly
activities of the customer engagement officers
·
Lead and coordinate the capacity
planning and hiring strategy of the team to be in sync with the
bottlenecks identified and the growth strategy
·
Create a high-performance culture in
the team where KPIs are always met and decisions are taken on data.
·
Develop trainings and targeted
coaching for each team members based on the gap identified
Create systems to sustain rapid growth
·
Collaborate with Senior
Officer to implement a robust Point of Sale system in the
depot in Gikomba
·
Support the Growth
Wizard to roll out a system to ensure that customers are
visited on time and the right information are shared
·
Support the
team to identify the right insights in the data and formulate the
appropriate action plan
Manage special projects and key accounts
·
Act as a liaison to senior
management to keep them updated about operations and project
implementation
·
Be the point of contact for
operations and admin team to lead from design to execution
of systems relevant to the customer engagement team and that are
important to ensure smooth coordination with other teams
·
Lead the effort to find new
channels for products e.g. supermarkets for mattresses, new customers for foam
cushions
·
Manage the process of testing and
interactions for targeted initiatives to drive up sales
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast career
growth for those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in retail or sales or marketing and are talented in hiring
and managing people
·
You have a passion for training
people and growing your team
·
You are a go getter and enjoy
figuring out what it takes to get things done on time in the most
efficient way
·
You are an exceptional
project manager and able to come up with and execute a
detailed plan
·
You preferably have a creative side
and can propose how marketing activation can be optimized and new ideas
introduced
·
You thrive when you are
able to take initiative, you are considered very
self-managing and do best in an environment where you are given high-level
goals and take initiative to achieve them
·
You possess a strong analytical
toolkit, and you frequently apply quantitative
analysis to decision-making
·
You pay extra
attention to details in everything you do without losing sight of the
big picture and the goals that we want to achieve
·
You have the ability to convince
people and negotiate partnership with suppliers and contractors
Head of Operations & Supply Chain
The Role in Brief
Our Head of
Ops & Supply Chain is responsible for scaling
our supply chain and distribution to reach millions of customers.
We’re looking for a self-driven and analytical leader with the ability to
direct and grow our operations team and systems toward this
goal. You’ll be excited to solve big problems like developing a
hub-and-spoke distribution model for quick, cost-effective delivery to our
customer’s homes. You’ll be obsessed with order and efficiency, putting
in place the systems needed to organize the work of your team as it expands.
Responsibilities
Lead and grow a world-class distribution operation
·
Turn a distribution operation that
reaches hundreds of thousands of customers into one that reaches millions
·
Develop and implement a hub-and-spoke
distribution model which delivers the quality and reliability of our retail
customers’ dreams
·
Grow and streamline our existing
nationwide delivery service which serves hundreds of small businesses
·
Oversee an increasingly sophisticated
warehousing system and ensure seamless operations as our SKUs grow
Expand our international supply chain
·
Master a sourcing operation that spans
dozens of suppliers in 14 countries
·
Continuously scour the globe for
higher quality and more affordable materials, enabling us to build the products
of our customers’ dreams
·
Coordinate our sourcing teams in
Kenya and Mauritius in ensuring an efficient flow of goods to where they are
needed
·
Select the best vendors from across
the world and guarantee quality of the goods they supply
Develop and lead a high performing team
·
Invest in coaching and development of
your team, taking advantage of opportunities to grow team members’
responsibilities
·
Maintain a high-performance culture,
setting ambitious targets and rewarding outstanding accomplishment
Implement and manage systems to effectively tackle
increasingly complex work
·
Find opportunities to develop and improve
systems, delegate responsibilities to enable your team to handle more work with
increasing complexity
·
Identify and utilize key control
points, allowing you to maintain quality and accuracy of the growing activities
within your area of responsibility
Career Growth + Compensation
You’ll
join the leadership team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll learn first-hand how a thriving venture is operated, with opportunity to
expand your skills and responsibilities as your team and our company grow.
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package benchmarked against lean mid-sized
companies. You’ll also be awarded stock options, allowing you to
participate in the value you create as a leader of our team.
Qualifications
·
You are a strong leader, and you have
at least 3 years’ experience managing individuals across different functional
areas. You have a proven track record of motivating and developing your
direct reports.
·
You have experience developing and
implementing management systems within an organization, and value the structure
and predictability they bring.
·
You have managed key internal and
external relationships in another organization and are effective and building
and maintaining such relationships independently.
·
You are an adaptable professional who
has drawn energy from working in an environment of rapid growth and change.
·
You thrive when you’re able to take
initiative and do best in an environment where you are given high-level goals
and the freedom and authority to achieve them.
·
You are eager to take responsibility for
a key team within our company and find the prospect of driving its rapid growth
while improving results extremely motivating.
·
You possess a strong analytical
toolkit, and you frequently apply quantitative analysis to decision-making.
Factory Officer
The role In Brief
Moko’s Factory Officers help
us bring joy to thousands of families by manufacturing world-class
furniture. You’ll lead a production team for a key product category, such
as sofas, mattresses or foam cushions. Factory Officers are
organized and driven team leaders who are eager to join us in building one of
Africa’s largest furniture factories.
Responsibilities
Bring delight to our customers by making quality products,
efficiently
·
Lead your team in meeting production
targets while upholding high standards of quality and safety
·
Ensure efficient management of raw
material inventory and determine optimum stock and re-order levels
·
Collaborate with finance, sales and
warehousing teams to meet and exceed customer expectations
·
Plan production scheduling to meet
customer demand
·
Coordinate with maintenance team to
maximize machine uptime
·
Achieve consistent levels of high
quality and support a culture of continuous improvement
Lead a high-performing production team
·
Provide continuous feedback and
coaching; regularly review team members’ performance
·
Assist in the hiring and training of
new team members
·
Achieve high compliance with health
and safety standards and other best-practice policies and procedures
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues.
·
Strong attention to details and
ability to deliver on assigned tasks with independence and little supervision
·
Candidates with at least 2 years’
experience supervising a team preferable
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
Eagerness to join a young,
quickly-growing organization and team
·
Technical background a plus
Customer Engagement Officer
The Role In Brief
We’re
looking to add customer-oriented, analytical people to
our Customer Engagement team. You’ll be motivated by
building relationships with a portfolio of long-term customers –
whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping everyone’s accounts in order – making sure the
dozens of clients you manage are fully stocked while keeping on top of their
account payments. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment
schedule and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support
required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations
responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and
proactively identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
Head of Manufacturing
The Role In Brief
Our Head of Manufacturing will
take the reins of our growing production function. We’re looking for a
self-driven and analytical leader with the ability to direct and grow
our manufacturing team and systems. You’ll be at the heart of the
company and drive implementation of strategic production goals to meet and
exceed customer expectations for product quality and cost. You’ll be excited
about maximising efficiency, optimising production levels and driving
operational excellence.
Responsibilities
Develop, implement and manage production systems
·
Make and update medium term plans for
the manufacturing team in line with company strategy and proactively
execute on these – e.g. anticipate when we need to add new production lines to
meet sales forecasts and manage the expansion
·
Lead the most complex elements of
system development and process improvement within
the manufacturing team and between manufacturing and other
teams in the company
·
Implement
lean manufacturing best practices to continue driving us toward
becoming a world-class manufacturing operation
Develop and lead a high performing team
·
Coach managers and supervisors to
help them lead their teams more effectively
·
Define and adjust organizational
structure of the manufacturing team as it quickly grows and changes
·
Lead development and implementation
of improved training; identify and develop leadership and technical talent
within the team
Continuous Improvement
·
Drive continuous improvement in all
our manufacturing teams with goals of improving quality and reducing
cost, making sure everyone is contributing to this agenda and improvements are
identified and implemented quickly and effectively
·
Contribute to new product development
in coordination with customer-facing teams
·
Own KPIs concerning product quality,
production output, cost of goods, safety, facility quality, team satisfaction
and development
·
Co-ordinate team activities to
optimise cost performance and minimise waste through development of a
continuous improvement culture encompassing lean principles and clear strategic
development
Career Growth + Compensation
You’ll
join the leadership team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll learn first-hand how a thriving venture is operated, with opportunity to
expand your skills and responsibilities as your team and our company grow.
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package bench marked against lean
mid-sized companies. You’ll also be awarded stock options, allowing you
to participate in the value you create as a leader of our team.
Qualifications
·
You are a strong leader – you’ve
demonstrated success leading a complex team including managing, motivating and
developing other managers
·
You have a track record of
implementing lean manufacturing best practices and driving
significant improvements in a production setting
·
You have an entrepreneurial streak
and have are an adaptable professional who has drawn energy from working
in a young company, start-up environment or other environment of rapid growth
and change. You are adaptable to changing requirements and you enjoy
working on multiple diverse projects and tasks simultaneously.
·
You thrive when you’re able to take
initiative, you are considered very self-managing and do best in an environment
where you are given high-level goals and take initiative to the freedom and
authority to achieve them.
·
You are confident in your own ability
to perform and inspire others to perform, and You are eager to take on
responsibility for a key team within our company. You find the prospect
of being rewarded according to your ability to and find the prospect of driving
its rapid growth while improving results grow a team extremely
motivating.
·
You possess a strong analytical
toolkit, and you frequently apply quantitative analysis to decision-making.
Operations Director
The Role In Brief
You’ll
join the executive team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll work with the company’s founders and senior management to lead growth of
our manufacturing, supply chain and distribution operations as we
scale nationwide to reach millions of families. You’ll be obsessed with
developing the people under you, supporting other managers in growing our
internal talent. Highly organized and systems-oriented, you’ll be
constantly on the lookout for ways to make our day to day functions run more
smoothly, within and across teams.
Responsibilities
Lead a team of hundreds in achieving bold goals
·
Provide leadership and direction to
departments which are home to most of our employees
·
Lead manufacturing, supply chain and
distribution operations through a period of rapid growth and change –
the goal is to reach nationwide scale and preparation for regional expansion
within 3 years
·
Support the work of functional team
heads in aligning their activities and those of their direct reports to the
company’s goals
·
Lead planning with your team to make
the system, infrastructure and human capital investments needed to drive rapid
growth
·
Take ownership of several of the
company’s most crucial KPIs
Promote a culture that drives growth
·
Promote a strong management culture
centred on performance and development and ensure this is cascaded to all
levels of your teams
·
Support the professional development
of the operations management team while enabling them to serve as
effective coaches for their own direct reports
·
Lead the selection and development of
talent across your departments
Drive continuous improvement as we scale
·
Develop and update systems and
business processes to support operations of increasing complexity and
scale
·
Drive a continuous improvement
culture within the departments you lead, ensuring learning drives improvement
every week in every team
·
Identify and implement opportunities
for improving efficiency and harmony within your departments as well as across
function areas (with customer facing and administrative teams
Career Growth
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package benchmarked against lean mid-sized
companies. You’ll also be awarded stock options, allowing you to
participate in the value you create as a leader of our team.
Qualifications
·
You are a strong leader and
motivator, with deep experience leading and developing managers and a proven
track record of driving growth and improvement within large teams.
·
You have experience leading a large
operation through a period of significant growth and rapid change.
·
You have successfully executed in a
leadership role which required delivering against ambitious strategic goals.
·
You have experience developing and
implementing complex management systems within an organization and value the
structure and predictability they bring.
·
You possess a strong analytical
toolkit and have a track record of data-driven decision-making.
Accounting Officer
The Role In Brief
We
are looking for someone with high growth potential and comfortable with
numbers. You’ll be an analytical person who is passionate about crunching
numbers. You will enjoy supporting the implementation of Finance and
Administrative policies and procedures, invoicing, recording payments and
receipts, tracking and filing of documents as you learn more from the senior
management team.
Responsibilities
Accounting Activities and Controls
·
Reviewing accounting documents
to ensure accuracy of information
·
Daily posting of financial
transactions in Quickbooks and checking ledgers for accuracy
·
Ensures that statutory payments are
timeously made
·
Implements and enforces internal
controls
·
Attend to audit issues
Manage Electronic and Hard Copy Inventory/Sales Records
·
Promptly input stock transfers,
purchase orders and other movements of goods
·
Prepare and properly file invoices
and delivery notes for customer orders
·
Track and follow up on customer
payments
Assist with Other Administrative Tasks
·
Ensure the office is organized,
orderly and stocked with necessary commodities
·
Support customers via telephone and
in person when needed
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
A preference for CPA II and 1-2
years’ experience in a role with Accounting and Finance
responsibilities
·
Proficient in Microsoft Office
applications especially, word and Excel
·
Good knowledge of
any accounting software e.g Sage, SAP, Pastel & Quick Books
·
Must have a high level of integrity
·
An enthusiastic individual with
outstanding problem-solving skills.
·
Strong analytical skills and
attention to detail—ability to analyze data and proactively identify and
address issues
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Eager to join a mid-sized and
quickly-growing organization and team
Talent Specialist
The Role In Brief
Moko
is looking for an individual with an eye for talent. The ideal candidate
will support organization-wide efforts in sourcing for and retaining the
best talent. They should have the ability to independently find innovative
and creative solutions to create networks, build relationships and find
prospective candidates. They should be able to take pride in duties such as
scouring through tens of candidates’ profiles from different sources to
identify the right candidates for opportunities available in the organization.
Additionally, they should be at ease with interviewing a prospective candidate,
from junior to senior leadership roles to assess their suitability. Finally,
they should have a knack for turning the hiring process, which is known to be
boring worldwide, into a fun experience for everyone applying to be part of
Moko.
Responsibilities
Lead Generation
·
Identify great potential members of
different teams in the company through a variety of strategies. This includes
multiple job board searches, leveraging their existing networks and building
new ones as well as direct outreach to prospective candidates
·
Design and
implement talent search strategies to fill priority leadership roles
·
Consider candidates for roles by
evaluating their skills and culture fit in-depth, using detailed discussions
and interviews
·
Support hiring managers in narrowing
down the candidate pool toward the perfect fit
·
Accurately track the progress of
candidates through the hiring pipeline, ensuring they are well updated on their
candidacy and communicated to.
Bring the Moko fun & spirit into hiring
·
Review Talent communication
regularly to check that it allows for our Moko fun spirit to come alive
·
Ideate new ways to fill
the talent pipeline in fun ways with the aim of showcasing our
innovative culture e.g. cocktail events, university challenges
·
Run & be the project manager of
the fun & innovative talent projects that we run such as the
university challenges
Relationship building and Management
·
Build and maintain relationships with
key networks including recruiting agencies and professional bodies
·
Organize and participate in key
events and activities necessary to build and maintain business networks and
leverage them for candidate referrals.
·
Support other Talent team
members in their efforts to network and engage candidates for job opportunities
Continuous Improvement
·
Improve organization allure as an
employer of choice by recommending new policies and practices
·
Monitor the current systems and
strategies to uncover inefficiencies and suggest ways to improve while bringing
fresh new ideas for improvements in capacity building
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Ability to contribute fresh ideas
that will help shape the talent strategy of a fast-growing company.
·
Strong communication and persuasion
skills – you have the ability to speak with prospective candidates for key
leadership roles and other audiences and sell them on Moko and our career
opportunities
·
You are a great networker and a
relationship builder – You enjoy and have the ability to engage with new people
from diverse backgrounds and form meaningful relationships which have a
long-lasting impact on our talent pool
·
Quality focus. Just getting the job
done is not enough for you. You set high standards and share them with your
team
·
Strong attention to detail and the
ability to deliver on assigned tasks with independence and little supervision
·
Prior experience in finding, hiring
and managing talent is a big plus
Sofa Production Manager
The Role In Brief
You’ll
take the reins of our growing production operation. This is a
key management and leadership role which will oversee all
critical production functions for the sofa team and advance
them to the next level. The Sofa Production Manager will
also work closely with various teams to ensure timely delivery to our
customers.
Responsibilities
Production Planning
·
Map out a detailed forecast and
planning for an exponential growth
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to ensure
that materials are always available
·
Evaluate production schedules
and labour requirements to plan team structure and development
·
Develop and
maintain production metrics for the different stations in the wood
and upholstery teams
Team Management
·
Build strong rapport with
our sofa production team through open communication; promote a
positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that goods produced by your
team always meet quality standards
·
Work closely with Quality Control to
ensure that quality gaps are caught as early as possible in
the production chain
·
Monitor product standards at various
levels of production and at the point of release so that the cost of
rework is reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes
and methods for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate
measures to control and minimize waste levels
·
Review production practices
and equipment; make proposals for improvements to ensure that they are
maximally effective
·
Support research and development to
keep our production team up to date and working with the latest
technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing practices
and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Retail Operations Manager
The Role In Brief
Moko’s goal is to change the way
people experience their everyday home. We have an ambitious development
pipeline that spans mattresses to sofas with the goal of making our customers’
dream of leading a modern lifestyle a reality. We’re looking to add
a Retail Operations Manager aka
Chief Operations Ninja who will be responsible for expanding MoKo’s
locations and running Moko’s day-to-day retail operations. You’ll be
an excellent project manager who is able to juggle a variety of tasks
under tight timelines. You’ll put into use your relationship building skills to
establish relationships and manage partners and service providers as we expand
to new locations and channels. Finally, you’ll be an excellent
people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Provide 1-on-1 coaching for all team
members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
·
Work with the Head
of Retail to develop and implement the broader strategy to expand
MoKo into new channels (e.g. supermarkets) and locations
·
Create the work plan to launch
new showrooms (aka dream units) and manage the team follow the plan and
successfully open new dreamy units
·
Work with the Head of Brand and Head
of Retail to design showrooms that create a wow experience for our
customers
·
Build relationships and liaise with
external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring
establishing new partnerships with supermarkets, or ensuring we have the
necessary approvals and permits to launch new dreamy units
Run the day-to-day retail operations
·
Ensure we fulfil our customers’
orders (aka dreams), by managing the team to align inventory and delivery with
sales
·
Develop new systems to continuously
improve our order fulfillment process, therefore ensuring we deliver the
biggest smiles to our customers
·
Measure and track the efficiency of
our order fulfillment process, and manage the team to ensure we meet KPIs
Career Growth + Compensation
Moko invests in building the capacity and skills within
our team. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in project management or operations
·
You are talented in managing people
to achieve their goals
·
You are an exceptional
project manager who pays extra attention to details when developing
and executing a plan
·
You excel at building relationships,
negotiating partnerships, and managing performance of suppliers, contractors,
landlords, and other stakeholders required to develop new channels and launch
new dreamy units
·
You are an analytical thinker, and
you make decisions based on data and quantitative analysis
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your
How To Apply
Please visit our website moko.co.ke/careers and apply through our online form.
