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Various Vacancies at Toyota Kenya

Toyota Kenya

Job Title: Risk and Corporate Governance Manager
Division: Corporate
Department: Risk & Corporate Governance
Section: N/A
Reports to: Managing Director
Work station: Head Quarters

Direct Reports: Risk Officer and Risk and Compliance Officer
Indirect Reports: N/A
Job Purpose: This role is responsible for the development and implementation of a risk management strategy that ensures Toyota Kenya is proactive in the management of risk, for minimal risk exposure to Toyota Kenya.
Further, the position will work closely with the Legal Department to ensure compliance with legal, regulatory and policy issues.
Main Responsibilities of the Job
Managerial Responsibilities:
·         Develop a risk management strategy to advise the operations of the department in the provision of an operating business environment that is proactive in risk management, to support the achievement of the Toyota Kenya business strategy;
·         Develop and coordinate the maintenance of a Risk Management Framework for Toyota Kenya (Risk Governance Structure, Risk tools – Risk register, Compliance Register and incident report, Policies, Process, Business Continuity Planning and Crisis Management), to ensure the availability of a foundation from which to protect Toyota Kenya from preventable risks;
·         Create awareness on Risk Management to ensure the operations across all divisions in Toyota Kenya are managed from an informed point;
·         Liaise with service providers to ensure that an effective whistle blowing service is maintained
·         Develop the Budget for the Risk Management department to ensure the allocation of sufficient resources critical for the implementation of the risk management strategy;
·         Monitoring departmental expenditure to ensure efficiency in the utilisation of resources.
Operational Responsibilities:
·         Study proposed legislation to determine possible effect to the Toyota Kenya business, and to liaise with Legal Department and advise on best course of action;
·         Identify and nurture relationships with key officials from government and other institutions to persuade them to support legislation favourable to the Toyota Kenya business objectives;
·         Coordinate support to users in risk management to ensure the identification of accurate risks and the development of sound countermeasures,
·         Review key risk areas for each section to ensure gaps in risk management are identified and addressed in a timely manner;
·         Review and submit risk reports to management to ensure management is well informed of progress as well as challenges in risk management;
·         Coordinate financial and operational risk reviews to ensure the processes employed provide results that add value to the business in line with the Toyota Kenya key performance areas;
·         Direct investigations on business malpractice incidents (Security and fraud incidents) in liaison with the Security Department, and report on findings to ensure management is well informed on the incidents, in order for strategies to be developed and implemented to protect against recurrences.
·         Develop and implement Business Continuity Plans to limit risks and prepare for if things go wrong
·         Conducting audits of policy and compliance to standards and Group requirements including liaison with internal and external auditors
·         Enforcement of the Group’s Code of Ethics and Governance
Knowledge, Skills and Experience
Minimum level of academic and professional qualification required to perform effectively in the roles
·         Bachelor’s degree from a reputable institution
·         CPA (K)
·         A Law degree would be an added advantage
Minimum level of experience required to perform effectively in the role
·         8 years’ relevant experience with 3 years at a senior position in a reputable audit firm
Working Relationships
Internal customers
·         All sections(Functions, branches, divisions) i.e. Risk Owners (21) and Risk Champions (21)
External Customers
·         CFAO – External reporting: JSOX, Roll forward, incident, PACI audits,
·         TTAF – Incident reporting
·         Prequalified suppliers – Supplier reviews
Competencies
Technical
·         Computer literacy
·         Budgeting
·         Knowledge of Risk Management
·         Knowledge of relevant legislation
·         Understanding of SOP development
·         Financial Management
·         Solid understanding of government operations and politics
Functional
·         Report writing
·         Presentation skills
·         Data analytics
Behavioral
·         Business acumen- knows how business works; knowledgeable in current and possible future policies, practices, trends, technology and information affecting the business; knows the competition; is aware of how strategies and tactics work in the market place
·         Strategic agility – Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans; can articulately paint credible pictures and visions of possibilities and likelihoods
·         Perspective – Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future
·         Technical learning – Is good at learning new industry, company, product or technical knowledge
·         Quality decisions – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of your solutions turn out to be correct and accurate when judged over time
·         Problem solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest feedback; looks beyond the obvious and doesn’t stop at the first answers; probes all fruitful sources for answers
·         Interpersonal skills – Is self-aware, and has ability to relate with people across all levels of seniority as appropriate, to ensure achievement of personal targets
·         Organisational positioning skills – Understanding of organisation structure both formal and informal, is sensitive to how people and organisations function; anticipates where the landmines are and plans his/her approach accordingly; views politics as a necessary part of organisational life and works to adjust to that reality.
·         Energy and drive – Has speed and agility: taking quick and timely action; seizes more opportunities than others, pursues everything with energy, drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks
·         Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
·         Resilience –is able to withstanding strategic and operational challenges and maintain momentum
·         Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
How to Apply
If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 20th June 2019 to applications.applications@toyotakenya.com
Please indicate Risk and Corporate Governance Manager as the header of your email.

Job Title: Sales Executive – Somali Speaking
Division: Network Management
Department: Branch
Section / Unit: Sales
Reports to: Sales Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.
Main Responsibilities of the Job
Managerial / Supervisory
·         N/A
Operational Responsibilities
·         Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
·         Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
·         Prepare quotations in a timely manner in line with the Toyota Kenya guidelines to assist close sales in a timely manner;
·         Create sales orders in the system to facilitate timely invoicing
·         Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
·         Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
·         Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
·         Advise clients on finance packages available through partner financial institutions (Tsusho Capital and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
·         Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
·         Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
·         Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
·         Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the Toyota Kenya brands;
·         Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
·         Support in the unit ordering process to ensure optimal stock holding at all times;
·         Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
·         Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.
Knowledge, Skills and Experience
·         Minimum level of academic and professional qualification required to perform effectively in the role
·         Degree in sales and marketing or other relevant field
·         Minimum level of experience required to perform effectively in the role
·         2 years’ working experience in sales in the automotive industry
Working Relationships
Internal customers
·         Sales Administration
·         Registration Officers
·         Logistics and Vehicle Preparation Team
·         Marketing
·         Sales Stocks and Planning
·         Service Advisors
·         Parts Sales
·         Finance Department
·         Leasing Departments
External Customers
·         Corporate Clients
·         SMEs
·         Individual Clients
·         Suppliers
·         Financial Institutions / Banks
·         Pre-Owned Units Section
·         Kenya Revenue Authority
·         Contracted Personnel E.G KK
Competencies
Technical
·         Proficient in Microsoft Office applications/computer literacy
·         Driving Skills
·         Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
·         Knowledge in professional standards
·         Proficient in oral and written Somali
Functional
·         Writing skills
·         Presentation skills
Behavioral
·         Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
·         Time Management – Ability to use time effectively and efficiently
·         Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
·         Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
·         Customer focus – Establishes and maintains effective relationships with both internal and external customers, to gain their trust and respect
·         Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the Toyota Kenya values
·         Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
How to Apply
If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 20th June 2019 to applications.applications@toyotakenya.com
Please indicate Sales Executive – Somali Speaking as the header of your email.

Job Title: Sales Executive – Gujirati Speaking
Division: Network Management
Department: Branch
Section / Unit: Sales
Reports to: Sales Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.
Main Responsibilities of the Job
Managerial/Supervisory
·         N/A
Operational Responsibilities
·         Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
·         Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
·         Prepare quotations in a timely manner in line with the Toyota Kenya guidelines to assist close sales in a timely manner;
·         Create sales orders in the system to facilitate timely invoicing
·         Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
·         Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
·         Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
·         Advise clients on finance packages available through partner financial institutions (Tsusho Capital and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
·         Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
·         Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
·         Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
·         Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the Toyota Kenya brands;
·         Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
·         Support in the unit ordering process to ensure optimal stock holding at all times;
·         Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
·         Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.
Knowledge, Skills and Experience
·         Minimum level of academic and professional qualifications required to perform effectively in the role
·         Degree in sales and marketing or other relevant field
·         Minimum level of experience required to perform effectively in the role
·         2 years’ working experience in sales in the automotive industry
Working Relationships
Internal customers
·         Sales Administration
·         Registration Officers
·         Logistics and Vehicle Preparation Team
·         Marketing
·         Sales Stocks and Planning
·         Service Advisors
·         Parts Sales
·         Finance Department
·         Leasing Departments
External Customers
·         Corporate Clients
·         SMEs
·         Individual Clients
·         Suppliers
·         Financial Institutions/Banks
·         Pre-Owned Units Section
·         Kenya Revenue Authority
·         Contracted Personnel E.G KK
Competencies
Technical
·         Proficient in Microsoft Office applications/computer literacy
·         Driving Skills
·         Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
·         Knowledge in professional standards
·         Proficient in oral and written Gujirati
Functional
·         Writing skills
·         Presentation skills
Behavioral
·         Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
·         Time Management – Ability to use time effectively and efficiently
·         Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
·         Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
·         Customer focus – Establishes and maintains effective relationships with both internal and external customers, to gain their trust and respect
·         Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the Toyota Kenya values
·         Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
How to Apply
If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 20th June 2019 to applications.applications@toyotakenya.com
Please indicate Sales Executive – Gujirati Speaking as the header of your email.

Job Title: ICT – Business Systems Administrator
Reports To: GM – ICT Strategy Development
For: Guidance & support on ICT – issues
Direct Reports: None
Job Purpose: To ensure that the business systems are optimally utilised, roles adequately assigned and service desk tickets followed up to closure while giving first line technical support.
Key Responsibilities:
·         Accurately manage the Toyota and vendor Service desks. This covers from incident reporting, change request, escalation, complaint handling, resource assignment and incident closing to complain/feedback handling and reporting.
·         Coordinate the Super users of the various business systems across the Toyota group of companies supported by TTEA to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
·         Prepare the weekly service desk reports and monthly SLA service desk summary report to be used by the team for its operations and management reporting.
·         Carry out periodic meetings with the business users to ensure customer satisfaction.
·         Carry out user administration for AD, SAP, TALO, and Navision while keeping proper documentation (User creation/change management form) for each Group Company.
·         Manage the licencing for all business systems.
·         Periodically review the user list to remove any idle users.
·         Work with the risk department closely to review the user authorizations to ensure that the roles are properly segregated.
·         Offer first level support to business systems users within the group companies.
·         Offer Project Management Administrative support for business systems implementations.
·         Manage and keep track of the ICT procurement process starting from PR, PO, obtaining proof of service/material receipt, to recording, validating and processing all ICT invoices as per the
·         Delegation of Authority for payment. This should be done within minimum lead times.
·         Ensure timely payment of all recurrent bills (e.g. links, outsourced services etc.)
·         Ensure timely billing to /collection from group companies for services rendered.
·         Keep track of the Business Systems’ support contracts and ensure timely renewal for vendors who meet our performance levels.
·         Custodian of the vendor contact for both their business and technical contact persons.
·         Manage outsourced resources by ensuring that work delivered is as per requisition.
·         Offer technical support during periodic stocktake carried out by either Finance, Procurement or Parts teams.
·         Coordinate and help build the business systems budget for ICT.
·         Designing and executing annual development plans for super users for the various business systems across the Toyota Group of companies.
·         Manage operational communications going out to users that touches on business systems
·         Uphold the Toyota way of doing business.
·         Carry out general ICT user support.
·         And any other duties that may be assigned from time to time.
Key Relationships:
Internally:
·         All Staff through ICT help desk
·         Toyota Group Companies within the shared services
Externally:
·         Vendors – receive invoices, statements and quotations
·         Support / Software Vendors.
Minimum Requirements
·         Bachelor’s Degree in an ICT related discipline.
·         5 years’ relevant working experience
·         MS Office Proficiency
·         Knowledge of Windows and network operations
·         ITIL
·         Advanced Hardware and Software troubleshooting skills (intel based servers, SCSI/SATA/SAS RAID etc)
·         Network Certification – CCNA/CCNP/Cisco Voice/Collaboration
·         Windows 7/8/10 clients support
·         ERP Administration
·         Network Certification – CCNA/CCNP/Cisco Voice/Collaboration
·         Servers – MCSE/MCSA/MCITP and or Linux certification
Key Competencies
·         Willing to learn and up keep skills in all aspects of IT
·         Have strong end user service focus.
·         Quality– Demonstrates accuracy and thoroughness while meeting required standards in all job activities.
·         Planning/Organization – Good planner and able to prioritize and plan work activities; uses time efficiently.
·         Able to adopt easily and well to office and out of office activities.
·         Excellent interpersonal and communication skills.
·         Have the ability to work under pressure while exhibiting enthusiasm and energy in a flexible manner.
·         Customer Focused
How to Apply
Please visit https://toyotatsusho-ea.com/vacancies/ to apply.
Applications close on 24th June 2019

Job Title: Sales Consultant
Division: Network Management
Department: Branch
Section / Unit: Sales
Reports to: Sales Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.
Main Responsibilities of the Job
Managerial/Supervisory
N/A
Operational Responsibilities
·         Conduct regular field visits to prospect for clients to generate sales and gather market information to assist in planning and decision making;
·         Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
·         Prepare quotations in a timely manner in line with the Toyota Kenya guidelines to assist close sales in a timely manner;
·         Create sales orders in the system to facilitate timely invoicing
·         Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
·         Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
·         Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
·         Advise clients on finance packages available through partner financial institutions, and assist the clients in filling the required documentation to ensure the sales deals are closed;
·         Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
·         Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
·         Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
·         Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the Toyota Kenya brands;
·         Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
·         Support in the unit ordering process to ensure optimal stock holding always;
·         Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
·         Assist customers in filing government tax documentation e.g. I tax to prepare advance tax documents.
Knowledge, Skills and Experience
Minimum level of academic and professional qualifications required to perform effectively in the role
·         Degree in sales and marketing or other relevant field
Minimum level of experience required to perform effectively in the role
·         3 years’ working experience in sales in the automotive industry
Working Relationships
Internal customers
·         Sales Administration
·         Registration Officers
·         Logistics and Vehicle Preparation Team
·         Marketing
·         Sales Stocks and Planning
·         Service Advisors
·         Parts Sales
·         Finance Department
·         Leasing Departments
External Customers
·         Corporate Clients
·         SMEs
·         Individual Clients
·         Suppliers
·         Financial Institutions/Banks
·         Pre-Owned Units Section
·         Kenya Revenue Authority
·         Contracted Personnel E.G Kk
Competencies
Technical
·         Proficient in Microsoft Office applications/computer literacy
·         Driving Skills
·         Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
·         Knowledge in professional standards
Functional
·         Writing skills
·         Presentation skills
Behavioral
·         Excellent Customer Service skills
·         Excellent interpersonal skills
·         Pleasant and outgoing personality
·         Strong negotiating and influencing skills
·         Excellent presentation skills and communication skills (written and spoken)
·         A team player with a go-getter attitude
·         Ability to work under pressure and meet sales targets
·         Organizational skills
How to Apply
If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 20th June 2019 to applications.applications@toyotakenya.com
Please indicate Sales Executive – Kisumu Branch or Nairobi Branch as the header of your email.
We are an equal opportunity employer

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