Operations Director
Reached
over 100,000 Kenyan homes with our products · Attracted global
investment to continue fueling our growth and vision
Technical Maintenance Manager
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network to put quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Supported
the growth of over 200 small furniture businesses across the
country · Grown from a start-up to mid-sized company
The Role In Brief
You’ll
join the executive team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll work with the company’s founders and senior management to lead growth of
our manufacturing, supply chain and distribution operations as we
scale nationwide to reach millions of families. You’ll be obsessed with
developing the people under you, supporting other managers in growing our
internal talent. Highly organized and systems-oriented, you’ll be
constantly on the lookout for ways to make our day to day functions run more
smoothly, within and across teams.
Responsibilities
Lead a team of hundreds in achieving bold goals
·
Provide leadership and direction to
departments which are home to most of our employees
·
Lead manufacturing, supply chain and
distribution operations through a period of rapid growth and change –
the goal is to reach nationwide scale and preparation for regional expansion
within 3 years
·
Support the work of functional team
heads in aligning their activities and those of their direct reports to the
company’s goals
·
Lead planning with your team to make
the system, infrastructure and human capital investments needed to drive rapid
growth
·
Take ownership of several of the
company’s most crucial KPIs
Promote a culture that drives growth
·
Promote a strong management culture
centred on performance and development and ensure this is cascaded to all
levels of your teams
·
Support the professional development
of the operations management team while enabling them to serve as
effective coaches for their own direct reports
·
Lead the selection and development of
talent across your departments
Drive continuous improvement as we scale
·
Develop and update systems and
business processes to support operations of increasing complexity and
scale
·
Drive a continuous improvement
culture within the departments you lead, ensuring learning drives improvement
every week in every team
·
Identify and implement opportunities
for improving efficiency and harmony within your departments as well as across
function areas (with customer facing and administrative teams
Career Growth
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package benchmarked against lean mid-sized
companies. You’ll also be awarded stock options, allowing you to participate
in the value you create as a leader of our team.
Qualifications
·
You are a strong leader and
motivator, with deep experience leading and developing managers and a proven
track record of driving growth and improvement within large teams.
·
You have experience leading a large
operation through a period of significant growth and rapid change.
·
You have successfully executed in a
leadership role which required delivering against ambitious strategic goals.
·
You have experience developing and
implementing complex management systems within an organization and value the
structure and predictability they bring.
·
You possess a strong analytical
toolkit and have a track record of data-driven decision-making.
Digital Marketing Officer
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming
place to host their guests, a fun and safe place for their children to
play. But they tell us this isn’t easy – they have to settle for
low-quality furnishings or break the bank. Join us in building the
products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since
our founding:
·
Reached over 100,000 Kenyan homes
with our products
·
Attracted global investment to
continue fuelling our growth and vision
·
Supported the growth of over 200
small furniture businesses across the country
·
Grown from a start-up to mid-sized
company
The Role in Brief
We’re
looking to add a detail-oriented, creative and super organized person to
our Marketing team (also known as Nap-stars for our love of naps)
that can help us grow our digital marketing presence. We have an
ambitious plan to reach more people online and let them know about the Moko’s
dreamy products and you’ll be the person behind this dream. You’ll have a
passion to come up with new ideas for content and to rally the troops to make
that content happen. You’ll be eager to create and implement split
tests to evaluate our hypothesis and see what works and what
doesn’t. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage content creation and content calendar
implementation
·
Work in close collaboration with the
Brand&Buzz manager to lead the creation of monthly calendars for
different digital platform
·
Liaise with the Creative Director and
Content Creator the create the content and artworks needed for
our digital marketing calendar
·
Coordinate with photographers to
document offline activations run at our pop-up stores
·
Schedule posts on all the platforms
we use and proposes any necessary adjustments
Implement A/B testing
for digital platforms and offline marketing
·
Under the direction of the
Brand&Buzz manager, schedule, implement and monitor A/B tests on Facebook,
Google Ads and other platform
·
Analyze the results on a weekly and
monthly basis, implement small tweaks and present main findings from the data
·
Oversee implementation and testing of
offline marketing ideas such as billboards or words of mouth
campaigns
·
Propose new ideas for content
creation and split tests based on trends spotted in the data analyzed
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and
opportunities in many functions. This results in fast career growth for those
who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with exposure to digital marketing
·
Extremely strong organizational
skills and ability to independently manage digital platforms
·
An enthusiastic individual with
outstanding problem-solving skills to implement split tests and proposes
variations based on results
·
Strong analytical skills and
attention to detail—ability to analyse data and proactively identify and
address issues
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young,
quickly-growing organization and team
Administrative Assistant
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network to put quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Reached
over 100,000 Kenyan homes with our products • Attracted global investment to
continue fuelling our growth and vision
Supported
the growth of over 200 small furniture businesses across the country • Grown
from a start-up to mid-sized company
The Role In Brief
Our administrative team
keeps Moko’s office running smoothly so that we can deliver on our customer’s
dreams. From supporting hiring of new team members to tracking and
processing orders, Administrative Assistants run the processes
the drive our day to day business. You’ll work closely with members of
our management team, making this a great development opportunity for anyone
early in their administration, HR or accounting career.
Responsibilities
Administrative Assistants can
take on a wide range of responsibilities, we tailor responsibilities to a team
member’s specific skills – here are some common examples:
Find and support talent
·
Work with management of our talent
team to introduce job applicants to the delight of working with Moko, while
assessing them against the criteria of a particular position
·
Support our employees with on-time
processing of advances, employment contracts, and anything else they need to
work happily and productively
Lay the foundation of accurate, timely accounts
·
Take responsibility for processing
transactions quickly and properly – getting our suppliers paid, our customers’
accounts credited and keeping our records in order
·
Post accurate entries in our
accounting system, and cross-check critical accounting data
·
Ensure all accounting records are
kept properly, in a compliant way and up-to-date
Delight customers with top-notch order processing
·
Check orders against inventory and
accounting records, preparing all that’s needed for dispatch to our customers
·
Ensure our customers receive accurate
order fulfillment, delivered on-time
·
Track and analyse order data to help
us improve our fulfillment operations
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
You have training and experience
in administration, HR and/or accounting.
·
You enjoy working on multiple diverse
projects and tasks simultaneously.
·
You thrive when you are able to take
initiative, you can plan and organize your work around specific goals.
·
You have the skills to
implement administrative processes within a team, and value the
structure and predictability they bring.
·
You can troubleshoot problems and
offer ideas about possible solutions.
Talent Specialist
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network to put quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Reached
over 100,000 Kenyan homes with our products • Attracted global investment to
continue fuelling our growth and vision
Supported
the growth of over 200 small furniture businesses across the country • Grown
from a start-up to mid-sized company
The Role In Brief
Moko
is looking for an individual with an eye for talent. The ideal candidate
will support organization-wide efforts in sourcing for and retaining the
best talent. They should have the ability to independently find innovative
and creative solutions to create networks, build relationships and find
prospective candidates. They should be able to take pride in duties such as
scouring through tens of candidates’ profiles from different sources to
identify the right candidates for opportunities available in the organization.
Additionally, they should be at ease with interviewing a prospective candidate,
from junior to senior leadership roles to assess their suitability. Finally,
they should have a knack for turning the hiring process, which is known to be
boring worldwide, into a fun experience for everyone applying to be part of
Moko.
Responsibilities
Lead Generation
·
Identify great potential members of
different teams in the company through a variety of strategies. This includes
multiple job board searches, leveraging their existing networks and building
new ones as well as direct outreach to prospective candidates
·
Design and
implement talent search strategies to fill priority leadership roles
·
Consider candidates for roles by
evaluating their skills and culture fit in-depth, using detailed discussions
and interviews
·
Support hiring managers in narrowing
down the candidate pool toward the perfect fit
·
Accurately track the progress of
candidates through the hiring pipeline, ensuring they are well updated on their
candidacy and communicated to.
Bring the Moko fun & spirit into hiring
·
Review Talent communication
regularly to check that it allows for our Moko fun spirit to come alive
·
Ideate new ways to fill
the talent pipeline in fun ways with the aim of showcasing our
innovative culture e.g. cocktail events, university challenges
·
Run & be the project manager of
the fun & innovative talent projects that we run such as the
university challenges
Relationship building and Management
·
Build and maintain relationships with
key networks including recruiting agencies and professional bodies
·
Organize and participate in key
events and activities necessary to build and maintain business networks and
leverage them for candidate referrals.
·
Support other Talent team
members in their efforts to network and engage candidates for job opportunities
Continuous Improvement
·
Improve organization allure as an
employer of choice by recommending new policies and practices
·
Monitor the current systems and
strategies to uncover inefficiencies and suggest ways to improve while bringing
fresh new ideas for improvements in capacity building
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Ability to contribute fresh ideas
that will help shape the talent strategy of a fast-growing company.
·
Strong communication and persuasion
skills – you have the ability to speak with prospective candidates for key
leadership roles and other audiences and sell them on Moko and our career
opportunities
·
You are a great networker and a
relationship builder – You enjoy and have the ability to engage with new people
from diverse backgrounds and form meaningful relationships which have a
long-lasting impact on our talent pool
·
Quality focus. Just getting the job
done is not enough for you. You set high standards and share them with your
team
·
Strong attention to detail and the
ability to deliver on assigned tasks with independence and little supervision
·
Prior experience in finding, hiring
and managing talent is a big plus
Retail Operations Manager
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network to put quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Reached
over 100,000 Kenyan homes with our products · Attracted global
investment to continue fueling our growth and vision
Supported
the growth of over 200 small furniture businesses across the
country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with the goal of
making our customers’ dream of leading a modern lifestyle a reality. We’re
looking to add a Retail Operations Manager aka
Chief Operations Ninja who will be responsible for expanding MoKo’s
locations and running Moko’s day-to-day retail operations. You’ll be
an excellent project manager who is able to juggle a variety of tasks
under tight timelines. You’ll put into use your relationship building skills to
establish relationships and manage partners and service providers as we expand
to new locations and channels. Finally, you’ll be an excellent
people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Provide 1-on-1 coaching for all team
members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
·
Work with the Head
of Retail to develop and implement the broader strategy to expand
MoKo into new channels (e.g. supermarkets) and locations
·
Create the work plan to launch
new showrooms (aka dream units) and manage the team follow the plan and
successfully open new dreamy units
·
Work with the Head of Brand and Head
of Retail to design showrooms that create a wow experience for our
customers
·
Build relationships and liaise with
external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring
establishing new partnerships with supermarkets, or ensuring we have the
necessary approvals and permits to launch new dreamy units
Run the
day-to-day retail operations
·
Ensure we fulfil our customers’
orders (aka dreams), by managing the team to align inventory and delivery with
sales
·
Develop new systems to continuously
improve our order fulfillment process, therefore ensuring we deliver the
biggest smiles to our customers
·
Measure and track the efficiency of
our order fulfillment process, and manage the team to ensure we meet KPIs
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in project management or operations
·
You are talented in managing people
to achieve their goals
·
You are an exceptional
project manager who pays extra attention to details when developing
and executing a plan
·
You excel at building relationships,
negotiating partnerships, and managing performance of suppliers, contractors,
landlords, and other stakeholders required to develop new channels and launch
new dreamy units
·
You are an analytical thinker, and
you make decisions based on data and quantitative analysis
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your
Customer Experience Manager
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality furnishings
or break the bank. Join us in building the products, the brand and the
network to put quality living within everyone’s reach. Here’s what our
team has accomplished in the few years since our founding:
Reached
over 100,000 Kenyan homes with our products · Attracted global
investment to continue fuelling our growth and vision
Supported
the growth of over 200 small furniture businesses across the
country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with the goal of
making our customers’ dream of leading a modern lifestyle a reality. We’re
looking to add a Customer Experience Manager (aka Chief Heart Warmer) who will
be responsible for developing our customer experience strategy and running
Moko’s day-to-day sales and customer experience. You’ll be an excellent project
manager who is able to juggle a variety of tasks under tight timelines. You’ll
put into use your knowledge of customer care and marketing to create remarkable
experiences for MoKo customers. Finally, you’ll be excellent people manager,
who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Develop customer care trainings and
provide 1-on-1 coaching for all team members to ensure the team meets our
Customer Care KPIs
Develop and implement the strategy to
attract and convert customers
·
Develop and implement strategy to
attract and convert customers, using the showroom as an attraction point
·
In line with the customer attraction
& conversion strategy, manage the team to run showroom events and
initiatives to nurture (aka ‘warm the hearts’) potential customers
·
Ensure the display of the showroom
creates a wow experience for customers
·
Ensure all operational needs of the
showroom are met, such as rent payments, utilities payments, and updated
permits
Achieve targets for sales and
customer happiness
·
Analyse customer feedback data and
use the analyses to develop and run initiatives to improve customer happiness
·
Track performance of sales and adjust
activities of the Customer Care and Retail Experience team to ensure sales
targets are met every month
Continuously improve systems
·
With support from senior management,
define and implement new systems that enable a better customer experience
·
Act as liaison to senior management
and directors to keep them up to date about customer care and retail experience
·
Be the point of contact and ensure
smooth coordination with other teams (e.g. operations, admin) on day-to-day
work or on special projects
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and
opportunities in many functions. This results in fast career growth for those
who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in sales or customer care
·
You are talented in managing people
to achieve their goals
·
You have a passion for training and
developing people
·
You are an analytical thinker, and
you frequently make decisions based on data and quantitative analysis
·
You are an exceptional project
manager and able to come up with and execute a detailed plan
·
You enjoy planning events and can
propose creative new ideas for events at our showrooms
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
Technical Maintenance Manager
Who We Are
Moko Home + Living is a growing
company bursting with innovation, creativity and passion. Our customers
dream of a better night’s sleep, a welcoming place to host their guests, a fun
and safe place for their children to play. But they tell us this isn’t
easy – they have to settle for low-quality furnishings or break the bank.
Join us in building the products, the brand and the network to put quality
living within everyone’s reach. Here’s what our team has accomplished in
the few years since our founding:
Reached over 100,000 Kenyan homes
with our products • Attracted global investment to continue fuelling our growth
and vision
Supported the growth of over 200
small furniture businesses across the country • Grown from a start-up to mid-sized
company
The Role In Brief
You’ll take responsibility for
ensuring that all the equipment in our growing factory is operating efficiently
and safely. This is a key technical leadership role that
requires leading a technical team in developing and implementing
world-class maintenance systems.
The Technical Maintenance Manager will work closely
with our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·
Develop and oversee the
implementation of preventative maintenance for all machinery –
including foam processing and woodworking light and heavy equipment
·
Plan and manage stock and supply
chain for spare parts and factory consumables to minimize downtime
·
Regularly review and
update maintenance protocols to ensure best practices
Technical Team Management
·
Lead and coordinate the work of a
team of technicians working across different shifts; ensure they have the
resources and skills to quickly and effectively respond to downtimes
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are compliant with
current procedures and safety standards
Continuous Improvement
·
Continuously work to prevent and
minimize downtime
·
Routinely review machinery and
electrical safety to ensure the highest standards are met
·
Identify opportunities for
cost-effectively implementing equipment redundancies to ensure work
interruptions are minimized in the case of equipment breakdowns
·
Support the planning, installation
and commissioning of new production lines
Career Growth + Compensation
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time
in your career development. We provide constant, actionable feedback delivered
through mentorship from the management team. Because of our rapid growth,
we constantly have new roles opening up and opportunities in many functions.
This results in fast career growth for those who are ready to take up the
challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop systems and tools in Microsoft
Excel
·
Good management skills, with a track
record managing a small to mid-sized team including technical roles
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Deep technical knowledge of
motor-driven and hydraulic machinery as well as a good working knowledge of
electrical control systems
·
Hands-on experience leading
mechanical maintenance in a factory setting
·
At least 5 years’ experience working
in a manufacturing setting or other environment involving significant machinery
usage
How to Apply
Please visit our website moko.co.ke/careers and apply through our online form.