Our client, a micro finance bank in
Nairobi is urgently seeking to hire a Marketing
manager to join its
dedicated team.
Our client a micro finance bank in Nairobi is urgently seeking to hire an Assistant Operations Manager to join its dedicated team.
Reports to CEO
Overall Purpose of the Job:Responsible for the maximization of profits through the
development of sales strategies that match customer requirements and by
promoting products, services or ideas. Participates in the development and
management of strategic communications programs from conception to
implementation through team development and leadership skills
Key Duties and Responsibilities
Targets
·
Meet the set targets in terms of
deposit mobilisation, loans selling and account opening.
Public Relations & Communications
Management
·
Ensures the mission, vision and
values are incorporated into all activities
·
Provides media training, coaching and
messaging support to organization’s spokespeople
·
Monitors, analyzes, and communicates
PR results to the management on a quarterly basis
·
Maintains a keen understanding of
industry trends and makes appropriate recommendations regarding communication
strategies
Brands Strategy Development &
Management
·
Participates in the provision of
strategic direction that contributes towards increased business and stronger
marketing strategies for the organization
·
Ensures brand positioning development
and creative insight resulting in communications that resonate with target
audiences
·
Develops brands strategies to
increase their popularity among target consumers and maximizes brand potential
·
Crafts strategic communications plans
to enable the reach of clients, by identifying audience patterns and matches
their needs against what the client has to offer
·
Develops annual brand plans in
partnership with the sales and insight teams
·
Conducts in-depth consumer analysis
to determine the image/demand of a brand
Social Media Management
·
Keeps up a strong social media presence
on channels like Facebook, Instagram, and Twitter while ensuring high levels of
engagement across all platforms
·
Generates content for social media
that is relevant and appealing to the local target audience
·
Manages and oversees the social media
content schedule and aligns the social media communication strategy with the
overall marketing strategy
·
Finds and implements exciting
partnerships or giveaways with local brands and events and stays up to date
with latest social media trends and topics
·
Manages content team to produce
relevant, compelling social media updates with links to products or promotions
·
Suggests and implements campaigns
that bring value to both drivers and riders
Client Relationship Management
·
Builds and maintains relations with
customers and key personnel within organization
·
Serves as the liaison between the
customer and internal departments to ensure the customer’s needs are fulfilled
effectively
·
Actively identifies, develops and
closes new opportunities with existing clients
·
Proactively measures and nurtures
client loyalty and satisfaction and implements plans to ensure both
·
Provides client advocacy and ensures
that client needs are understood
·
Communicates sales performance,
projections, plans, issues and other information to key personnel to ensure
effective management of clients
·
Communicates independently,
effectively, clearly, and professionally with clients, employees, supervisors
and managers to establish and maintain considerate and cooperative
relationships
·
Provides day-to-day leadership to the
departmental staff to ensure that all the key players support the business
strategies and departmental processes and procedures
General Administration
·
Helps with the promotion and
maintenance of a flexible, cooperative, team oriented, and customer focused
attitude within and between departments
·
Aids with general office
correspondence to ensure all concerns from the clients are handled in a timely
fashion
·
Ensures that the office operations
are streamlined and adhere to the set policies and procedures of the
organization
·
Manages the inventory of general
office supplies and stationery
·
Handles all communication, marketing,
advertising, promotional activities and providing the required marketing
support to the business units.
·
Identifies vendors/suppliers for
procurement for various marketing and promotional material
·
Ensures timely distribution and
dissemination of marketing material to branches and sales units
Strategic Management
·
Develops and implements a marketing
strategy (often as part of a wider sales and marketing programme)
·
Evaluates and reviews marketing
campaigns, advertising and SEO to make sure the correct mediums are being used
and campaigns are effective
·
Tracks marketing performance and
return on investment and prepare weekly or monthly reports for management
·
Monitors and reports on competitor
activity
·
Oversees and manages the marketing
budget
·
Leads and manages marketing
department staff by providing tasks, objectives, strategies, and projects
·
Assists in interviewing, hiring,
orientation, and training of new marketing department staff
·
Manages the marketing department
budget and uses financial strategy to advise all marketing plans
·
Regularly interacts with sales and
marketing staff to receive information and updates about marketing staff progress
and results
·
Evaluates marketing reports and sales
data compiled by marketing staff members
·
Presents regular updates and
information to other department heads and executives
·
Works with executives to incorporate
marketing needs into overall company planning and strategy
·
Monitors competitor activity and
brainstorms potential improvements or changes in marketing strategy, products,
or services
·
Adheres to and implements company
policies and procedures
·
Any other duties as assigned
Qualifications
·
Bachelor’s degree in business related
field
·
Professional Certification is an
added advantage
·
At least three years of work
experience and two in management level
Key Skills
·
Strong Communication, Sales,
Presentation, Management and leadership skills; goal-oriented, flexible and
creative under pressure; knowledge of current marketing trends and multimedia
platforms; strong budgeting, internet and computer skills
·
Prior verifiable experience in sales
targets achievements
·
Strategy & Budget Formulations
Experience
Our client a micro finance bank in Nairobi is urgently seeking to hire an Assistant Operations Manager to join its dedicated team.
Reports to the
Operations Manager
Key Duties and Responsibilities
·
Directly supervises teller staff.
Carries out supervisory responsibilities in accordance with the bank’s
policies. Assists with completing Performance Partnership reviews of tellers.
Assists with training, planning, assigning and disciplining of employees in the
Branch.
·
Plans and schedules the daily
workflow and coordinates with other areas as required to ensure compliance with
service standards and regulatory deadlines.
·
Assures high quality and friendly
customer service and adherence to sales and brand standards.
·
Resolves customer
inquiries/complaints and situations in a positive professional and efficient
manner.
·
Promotes effective sales and service
environment.
·
Monitors teller’s performance
relative to losses, differences and referrals. When appropriate, coaches for
improved performance.
·
Approves transactions within established
guidelines.
·
Participates in the opening and
closing of branch. Conducts security inspection of building and grounds under
dual control.
·
Conducts regular staff meetings to
ensure compliance with all Bank policies and procedures.
·
Review daily reports.
·
Meet deposit growth goals.
·
Achieve satisfactory audit ratings.
·
Development, implementation, and
maintenance of an anti money laundering program within the institution.
·
Ensuring compliance with current bank
regulations, and other relevant legislation
·
Developing and maintaining a risk
assessment framework for products and services, clients and customers, and
other issues relating to money laundering.
·
Keeping and maintaining records of
high-risk customers and reporting suspicious activities.
·
Arranging and implementing
inspections and audits from third-party organizations and making compliance
recommendations based on their findings.
·
Briefing and reporting to senior
management on matters relating to internal compliance policies and procedures.
·
To undertake investigations into
suspected financial crimes.
·
To make practical and acceptable
recommendations where systems and procedures are in need of enhancing to
counter the risk of financial crime.
·
Performs other duties as assigned by
the CEO or Operations Manager
Person Specifications
·
Degree in a business-related field
·
At least 3 years experience in the
operations department of a financial institution
·
Good command of both written and
spoken English
·
Be attentive to details
How to Apply,
Interested
and qualified candidates to send CVs to vacancies@peoplefoco.co.ke by 21st June
2019.
Clearly
indicate ‘Assistant Operations Manager’ on the email subject.
