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Hotel, Travel and Hospitality Jobs in Nairobi

Job Title: Travel Operations Manager

Industry: Tours and Travel
Location: Nairobi
Gross Salary: Competitive
Our client is one of the leading travel management company.
They seek to hire an experienced Travel Operations Manager who will be tasked with leading and coordinating the daily activities of the business travel management consultants, consisting up to 12 travel consultants with the main objective is to ensure service to corporate clients

Key Responsibilities:
·         Travel Operations Manager is responsible to supervise and support the team leaders in their daily activities
·         Ensure daily operations in accordance to reservations policies and procedures
·         Lead and develop teams in delivering and achieving the SLAs defined for the operations team, in accordance with company standards while optimizing performance.
·         May approve cost in accordance to internal company policy
·         Responsible to ensure that monthly operational goals and KPI’s are achieved
·         Ensure sufficient staff is available to achieve the service towards customers.
·         Responsible for recruitment in accordance to company policy with guidance from HR and Managing Director
·         Act as the first point of contract for the team for work related duties and HR related issues.
·         Lead and develop the team members in achieving the SLAs defined for the operations team, in accordance with standards while optimizing performance.
·         Proactively identify and implement solutions to constantly improve service level and performance.
·         Ensuring that travel consultants are delivering all travel-related requirements which are to be carried out in a proficient manner and in accordance with the company’s policy and procedures, and client specific travel policy.
·         Responsible to ensure the daily operation of travel management to provide end to end travel consulting service to ‘high touch’ corporate clients.
·         Responsible for all travel-related requirements, which are to be carried out in a proficient manner and in accordance with company procedures, standards and client specific service level agreement (SLA), key performance indicators (KPI) and travel policy
·         Required to be flexible concerning working hours as the role may require work outside normal business hours.
Qualifications
·         Bachelor’s degree in travel and tourism
·         Ten (10) years of direct supervision of front line travel
·         Good English: Written and oral
·         Ability to deal within a multicultural environment
·         Expertise with the Galileo/Amadeus GDS platform and web fares
·         Microsoft Word, Excel, Outlook
·         E-mail Management System
·         PBX Phone system management, Amadeus/Galileo Script writing, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing and tracking system
·         Travel industry apprenticeship
·         IATA or GDS training certificate
·         Consultants in a corporate travel environment.
·         Experience managing leisure, group or event travel.
·         Good leadership skills and knowledge in people management
·         General understanding of KPI used in travel industry
·         Good understand of customer service skills
·         Good financial understanding of budget and reports
How to apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV to hr@africantouchsafaris.com only quoting the job title on the email subject (Travel Operations Manager) to before 3rd July 2019.

Job Title: Business Development Executive
Industry: Tours and Travel
Location: Nairobi
Gross Salary: Competitive
Our client is one of the leading travel management company.
They seek to hire an experienced Business Development Executive who will be tasked with identifying prospects and following up on clients to generate business; identifying business opportunities and analyzing sales options; meet sales goals set by the management and foster meaningful relationships with both existing and prospective clients
Key Responsibilities:
·         Visit potential customers for new business and provide customers with quotations
·         Negotiate the terms of an agreement and close sales
·         Gather market and customer information and provide feedback on buying trends
·         Represent the company at trade exhibitions, events and demonstrations
·         Identify new markets and business opportunities
·         Record sales and send copies to the sales office
·         Review his/her own sales performance
·         Promote the company to existing and new corporate accounts and individual clients.
·         Make sales calls with the objective of acquiring new and additional corporate accounts/clients and cash business, including Holidays and Leisure
·         Deliver a passionate and high quality of personalized customer service, ensuring our customers feel valued and engaged
·         Maximize sales and be proactive with follow up enquiries to increase profitability and enquiry conversion.
·         Maintain excellent relations with clients/customers and provide support and assistance ensuring that all travel requirements are handled efficiently.
·         Keep the company management/sales manager informed about customer feedback and any complaints competitors and market trends/practices.
·         Maintain sales call records and good relations with all the company’s locations.
·         Liaise with Sales/KAM Managers in formulating strategies aimed at obtaining specific high yield commercial accounts
·         Solicit travel business on cash basis from individual clients/accounts
·         Assists in reconciliation of accounts & collections in coordination with Finance Department
·         Ensure sales target are met in coordination with other team members
Qualifications
·         Bachelors (Business/Tourism and Travel Degree) with Sales and Marketing qualifications.
·         Sales and marketing experience in the service industry
·         Minimum 2 years Corporate Travel Sales experience with proven track record
·         Dynamic and aggressive person with ability to generate new business / sales
·         Excellent communication, customer relation skills
·         GDS (Global Distribution system) experience is an advantage
·         Manage and follow up on prospect list
·         Ability to prospect ,able to identify and list potential clients
·         Ability to identify key decision makers
·         Ability to do telesales of a minimum of 20 per day
·         Gain and achieve a minimum of 10 new appointments per week
·         Achieve a minimum of 5 second appointments per week
·         A passion for travel and a great product knowledge base.
·         Excellent interpersonal skills – it is the travel industry after all!
·         The aptitude to work as part of a team, retaining ownership and accountability of assigned work
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV to hr@africantouchsafaris.com only quoting the job title on the email subject (Business Development Executive) to before 3rd July 2019.
Kindly indicate current/last salary on your CV.

Job Title: Credit Controller
Industry: Tours and Travel
Location: Nairobi
Gross Salary: Competitive
Our client is one of the leading travel management company.
They seek to hire an experienced Credit Controller who will be tasked with accountability for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.
Key Responsibilities:
·         Understanding credit, AR, cash application & collection policy and procedures, and execute in compliance with the company’s credit policy
·         Assist in the setting up of the credit control system
·         Request accounts department to process credit notes as appropriate
·         Identify changes in payment patterns and propose action to avert indebtedness
·         Research disputes and resolve queries within specified timeframes, Manage Disputes related to Collections
·         Ensure all Client reconciliation issues are raised with respective departments and sorted and/or escalated to the line manager
·         Collect all outstanding debt from customers within the credit control policy and as per set targets.
·         Monitor the actual and projected exposure against credit limit
·         Circulate debtor statements to clients as per set timelines.
·         Prepare demand letters for issuance to clients where appropriate and as per policy.
·         Perform regular visits to intermediaries and clients for statement reconciliation and collection of outstanding premiums.
·         Allocate all payments received within 2 days from date of receipt and/or share payment advice with accounts and follow up for allocation to be done.
·         Analyze and reconcile all client statements and circulate on a monthly basis to all stakeholders to facilitate collection.
·         Ensure timely resolution of all client queries. Manage an issues tracker, updated daily with all issues raised.
·         Provide adequate service to internal customers of the credit department.
·         Ad hoc tasks as needed or assigned in support of the credit control function
Qualifications
·         Bachelor’s degree in Business or Accounting
·         At least 2-3 years’ experience in a similar role.
·         Has highly developed IT skills (MS office) and an understanding of, and an ability to operate computer based financial management systems, and to assist others with their operation.
·         Fully qualified accountant (ACA, ACCA, or CIMA, CCP, CPA)
How to apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV to hr@africantouchsafaris.com only quoting the job title on the email subject (Credit Controller) to before 3rd July 2019.
Kindly indicate current/last salary on your CV.
N.B: We do not charge any fee for receiving your CV or for interviewing.
Male candidates are encouraged to apply.
Only applicants meeting the strict criteria outlined above will be contacted.

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