Our client is a reputable Hotel and
is looking to hire for a position of a Hostess / Cashier.
The role is based in Kisumu and the
successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 38,000 – 42,000
Location: Kisumu
Duties and Responsibilities:
·
Greet guests and patrons physically
and on the telephone
·
Take bookings from clients
·
Advise customers on available menus
depending on their taste and preferences
·
Offer appropriate seating
arrangements
·
Present menus and take orders
·
Ensure the quantity of menus is
sufficient to cater to the number of guests
·
Relay orders to the kitchen and
ensure all orders are filled in a timely and accurate fashion
·
Set up dining rooms and make
reservation arrangements
·
Maintain clean and organized tables
and work area
·
Assist room service when and as
needed
·
Manage event related work including
setting up tables and maintaining both exterior and interior of the restaurant
Qualifications
·
2 – 3 years working experience in the
same capacity in a reputable hotel/restaurant preferably in a 3 or 4 star
hotel.
·
Degree/Diploma in Hospitality or a
related professional qualifications
·
Excellent presentation skills
·
Excellent communication skills
·
Smart and trainable
Our client is a 4-Star Hotel and seeks to
recruit a highly talented, experienced and passionate professional to fill up
the role of the Guest Rooms Division Manager.
This position is based in Kisumu.
Applicants must either be living
within Kisumu region or willing to relocate.
This is a senior role and the
successful candidate will take complete charge of the Rooms Division
operations, including but not limited to front office services housekeeping and
also supervise F&B operations.
Salary: Ksh 150,000 – 200,000
Location: Kisumu
Core
Responsibilities
·
Developing and Implementing of the
Rooms annual business plan and strategies to ensure the hotel meets its
business targets
·
Overall responsibility for all
operational components of the division to ensure efficiency and effectiveness
of operations
·
Maintaining and developing high
standards of operations in Front Office by ensuring all Standard Operation
Procedures are relevant, up to date and operationally delivered
·
Planning, developing and growing the
both Front Office and Housekeeping team – through leadership, mentorship and
coaching to fuel growth
·
Preparing annual budgetary
information and updates as required
·
Monitoring trends within the industry
and make suggestions how these could be implemented.
·
Ensuring excellent customer service
that exceeds customer expectations.
·
Be accountable and work hand-in-hand
with the GM and other managers to deliver on business commercial and
operational objectives.
Required
Competencies
·
Exceptionally strong on people
leadership, skills impartation and mentorship.
·
Strategic Thinking & Results
Oriented
·
Execution superstar
·
Highly organized
·
Innovative
Minimum
Requirements
·
Degree/Diploma in Hospitality
Management
·
5 – 8 years of progressive experience
in the same/similar role in a reputable 4 or 5 Star Hotel.
·
Must be highly proficient in Hotel
Management systems e.g. Micros, MC, Opera etc
Our client is a reputable Hotel and is looking
to hire for a position of a Front Office Shift Leader.
The role is based in Kisumu and the
successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 40,000 – 45,000
Location: Kisumu
Responsibilities
·
Act as a role model, providing
leadership and coaching on an ongoing basis to the front office team.
·
Responsible for the correct
implementation of Employee, Customer and Visitor Safety according to company
policy, procedures and standards.
·
Ensure all employees are provided
with the appropriate training and resources to perform their duties safely.
·
Manage shifts in accordance with
Company Policies and Procedures including directing the activities of employees
in maximizing and achieve customer, people, sales, operating efficiency and
profit objectives and targets.
·
Ensure that controls and procedures
are implemented on each shift under their control to protect the security of
employees and company funds.
·
Assist in training and development of
team members to meet the standards of performance required.
·
Monitor performance and implement
corrective action where required. Assist in identifying and developing talent
for the restaurant and brand.
·
Participate in team appraisals
Qualifications
·
Degree/Diploma in hospitality/hotel
management or related.
·
3 – 5 years’ experience in a similar
capacity within a 3 or 4 star hotel establishment
·
Good team leadership skills
·
Highly organized and able to
effectively prioritize
·
Cheerful and helpful personality with
strong commitment to excellent customer service
·
Good professional appearance,
grooming,
·
Excellent communication skills both
in English and Kiswahili
·
Competence in using computer and POS
System
Our client is a reputable Hotel and is looking
to hire for a position of a Food & Beverage Supervisor.
The role is based in Kisumu and the
successful person should either be based in Kisumu or willing to relocate.
Reporting to the Hotel Manager, the
Food & Beverage Supervisor will oversee the day to day operations of the
Food & Beverage department, including the restaurant, bar and kitchen.
The F&B Supervisor will assist
with cost controls, revenue enhancement, profit improvement opportunities and
safeguarding of the company interests.
Salary: Ksh 40,000 – 45,000
Location: Kisumu
Duties
and Responsibilities
·
Ensuring smooth operations of the
hotel restaurant and bar
·
Ensuring events and conferences run
smoothly
·
Planning work schedules for your team
·
Training and monitoring of staff
·
Implementing controls in service
delivery
·
Reporting of daily sales figures and
stock-taking
·
Dealing with customer complaints and
comments
·
Addressing problems and
troubleshooting
·
Ensuring compliance with licensing
laws, health and safety and other statutory regulations.
Requirements
·
Bachelor Degree or Diploma in the
Hospitality or related
·
4 – 6 years’ experience in the same
capacity preferably in a 3 or 4 star hotel.
·
Computer literate
·
Exceptional team leadership skills
·
Exemplary customer services skills
·
Honest, Self-motivated, Ability to
work independently and under pressure
Our client is a reputable Hotel and is looking
to hire for a position of a Bartender.
The role is based in Kisumu and the
successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 28,000 – 32,000
Location: Kisumu
Duties
and Responsibilities:
·
Welcome guests personally on their
arrival
·
Communicate with guests and make them
feel appreciated through displayed actions
·
Work in collaboration with other bar
staff to keep the bar area cleaned; and stick to company’s standards at all
times
·
Responsible for mixing and serving
both alcoholic and non-alcoholic drinks for patrons of bar and dining room
following standard recipes and procedures
·
Receive cash payment from guests and
give them change when appropriate
·
Arrange glasses and bottles to
maintain an attractive display in agreement with bar standards
·
Sterilize and wash stemware when
necessary
·
Reach out to guests and offer
assistance to them before they request for it
·
Count drinks served to guests
·
Place current bar tabs in front of
guests all the time
·
Be at full alert to guest signals,
such as when they are raising their hands or looking directly at you, for
orders
·
Endeavor to know regular guests by
names, occupations, and favourite drinks
·
Stop serving drunk guests and call
for taxi when necessary.
Qualifications
·
Bartending Certificate/License
·
2 – 3 years’ experience as a
bartender in a 3 or 4 star hotel.
·
Must meet the state’s minimum serving
age for alcoholic beverages
·
Experience in mixing drinks
·
Capable of cutting fruit into slices
to be used as garnishes
·
Understand alcohol safety procedures
to prevent over-intoxication
·
Knowledge of basic bar terminology
·
Able to properly handle intoxicated
patrons according and guide them accordingly whenever required.
·
Understands state and county laws for
required identification prior to serving alcoholic beverages
·
Knowledge of basic arithmetic and
monetary mathematics
·
Ability to stand for long hours
·
Be attentive to take and provide
correct orders to customers
·
Possess good dress sense for looking
smart and attractive
·
Possess multitasking ability for
getting several tasks done with a short period
Our client is a reputable Hotel and seeks to
recruit a highly talented and passionate person to fill the role of the Guest Relations Officer.
This position is based in Kisumu.
Applicants must either be living within Kisumu region or willing to relocate.
Salary: Ksh 37,000 – 40,000
Location: Kisumu
Main
Duties and Responsibilities
·
Respond to guests needs and
anticipate their unstated ones
·
Anticipate and react promptly to
guests’ requirements and assists them with their inquiries
·
Actively listen and resolve guests’
complaints
·
Oversee and coordinate all arrivals
and departures of special guests
·
Coordinate and manage communication
between guests and staff and follow up to ensure complete service delivery.
·
Meet and greets arriving guests and
bids them farewell
·
Log the day’s activities in a logbook
to ensure that the next person on duty is familiar with everything that needs
extra attention
·
Follow up and respond to all customer
concerns both online and offline.
·
Be a custodian of excellent customer
experience and ensure all other staff follow.
·
Furnish the management with any
customer concern for improvement or remedial action. Ensure that this is
followed through and executed within the set timelines.
Required
Qualifications
·
Degree in hospitality management or
related field
·
3 – 5 years of experience in the same
position
·
Proven working experience as guest
relations Officer with clear deliverables and achievements.
·
Adequate knowledge of personalized
services principles and processes
·
Familiarity with industry’s latest
trends
·
Excellent in execution
·
Experience in training other staff on
customer service a plus.
·
Excellent problem resolution skills
along with outstanding communication and active listening skills
·
Highly responsible and reliable with
a professional presentation
How
to Apply
If you possess necessary
qualifications and experience for this position, please send your application
to info@leeandmyles.com clearly quoting the position e.g “GUEST RELATIONS
OFFICER” on the email subject line.
Applications closes on 30th June
2019.
Only shortlisted candidates will be
contacted.
Please consider your application
unsuccessful if you don’t hear from us by 5th July 2019.
