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Hotel Jobs in Kenya

Our client is a reputable Hotel and is looking to hire for a position of a Hostess / Cashier.

The role is based in Kisumu and the successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 38,000 – 42,000
Location: Kisumu
Duties and Responsibilities:

·         Greet guests and patrons physically and on the telephone
·         Take bookings from clients
·         Advise customers on available menus depending on their taste and preferences
·         Offer appropriate seating arrangements
·         Present menus and take orders
·         Ensure the quantity of menus is sufficient to cater to the number of guests
·         Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
·         Set up dining rooms and make reservation arrangements
·         Maintain clean and organized tables and work area
·         Assist room service when and as needed
·         Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
·         2 – 3 years working experience in the same capacity in a reputable hotel/restaurant preferably in a 3 or 4 star hotel.
·         Degree/Diploma in Hospitality or a related professional qualifications
·         Excellent presentation skills
·         Excellent communication skills
·         Smart and trainable
 Our client is a 4-Star Hotel and seeks to recruit a highly talented, experienced and passionate professional to fill up the role of the Guest Rooms Division Manager.
This position is based in Kisumu.
Applicants must either be living within Kisumu region or willing to relocate.
This is a senior role and the successful candidate will take complete charge of the Rooms Division operations, including but not limited to front office services housekeeping and also supervise F&B operations.
Salary: Ksh 150,000 – 200,000
Location: Kisumu
Core Responsibilities
·         Developing and Implementing of the Rooms annual business plan and strategies to ensure the hotel meets its business targets
·         Overall responsibility for all operational components of the division to ensure efficiency and effectiveness of operations
·         Maintaining and developing high standards of operations in Front Office by ensuring all Standard Operation Procedures are relevant, up to date and operationally delivered
·         Planning, developing and growing the both Front Office and Housekeeping team – through leadership, mentorship and coaching to fuel growth
·         Preparing annual budgetary information and updates as required
·         Monitoring trends within the industry and make suggestions how these could be implemented.
·         Ensuring excellent customer service that exceeds customer expectations.
·         Be accountable and work hand-in-hand with the GM and other managers to deliver on business commercial and operational objectives.
Required Competencies
·         Exceptionally strong on people leadership, skills impartation and mentorship.
·         Strategic Thinking & Results Oriented
·         Execution superstar
·         Highly organized
·         Innovative
Minimum Requirements
·         Degree/Diploma in Hospitality Management
·         5 – 8 years of progressive experience in the same/similar role in a reputable 4 or 5 Star Hotel.
·         Must be highly proficient in Hotel Management systems e.g. Micros, MC, Opera etc
 Our client is a reputable Hotel and is looking to hire for a position of a Front Office Shift Leader.
The role is based in Kisumu and the successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 40,000 – 45,000
Location: Kisumu
·         Act as a role model, providing leadership and coaching on an ongoing basis to the front office team.
·         Responsible for the correct implementation of Employee, Customer and Visitor Safety according to company policy, procedures and standards.
·         Ensure all employees are provided with the appropriate training and resources to perform their duties safely.
·         Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
·         Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
·         Assist in training and development of team members to meet the standards of performance required.
·         Monitor performance and implement corrective action where required. Assist in identifying and developing talent for the restaurant and brand.
·         Participate in team appraisals
·         Degree/Diploma in hospitality/hotel management or related.
·         3 – 5 years’ experience in a similar capacity within a 3 or 4 star hotel establishment
·         Good team leadership skills
·         Highly organized and able to effectively prioritize
·         Cheerful and helpful personality with strong commitment to excellent customer service
·         Good professional appearance, grooming,
·         Excellent communication skills both in English and Kiswahili
·         Competence in using computer and POS System
 Our client is a reputable Hotel and is looking to hire for a position of a Food & Beverage Supervisor.
The role is based in Kisumu and the successful person should either be based in Kisumu or willing to relocate.
Reporting to the Hotel Manager, the Food & Beverage Supervisor will oversee the day to day operations of the Food & Beverage department, including the restaurant, bar and kitchen.
The F&B Supervisor will assist with cost controls, revenue enhancement, profit improvement opportunities and safeguarding of the company interests.
Salary: Ksh 40,000 – 45,000
Location: Kisumu
Duties and Responsibilities
·         Ensuring smooth operations of the hotel restaurant and bar
·         Ensuring events and conferences run smoothly
·         Planning work schedules for your team
·         Training and monitoring of staff
·         Implementing controls in service delivery
·         Reporting of daily sales figures and stock-taking
·         Dealing with customer complaints and comments
·         Addressing problems and troubleshooting
·         Ensuring compliance with licensing laws, health and safety and other statutory regulations.
·         Bachelor Degree or Diploma in the Hospitality or related

·         4 – 6 years’ experience in the same capacity preferably in a 3 or 4 star hotel.
·         Computer literate
·         Exceptional team leadership skills
·         Exemplary customer services skills
·         Honest, Self-motivated, Ability to work independently and under pressure
 Our client is a reputable Hotel and is looking to hire for a position of a Bartender.
The role is based in Kisumu and the successful person should either be based in Kisumu or willing to relocate.
Salary: Ksh 28,000 – 32,000
Location: Kisumu
Duties and Responsibilities:
·         Welcome guests personally on their arrival
·         Communicate with guests and make them feel appreciated through displayed actions
·         Work in collaboration with other bar staff to keep the bar area cleaned; and stick to company’s standards at all times
·         Responsible for mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes and procedures
·         Receive cash payment from guests and give them change when appropriate
·         Arrange glasses and bottles to maintain an attractive display in agreement with bar standards
·         Sterilize and wash stemware when necessary
·         Reach out to guests and offer assistance to them before they request for it
·         Count drinks served to guests
·         Place current bar tabs in front of guests all the time
·         Be at full alert to guest signals, such as when they are raising their hands or looking directly at you, for orders
·         Endeavor to know regular guests by names, occupations, and favourite drinks
·         Stop serving drunk guests and call for taxi when necessary.
·         Bartending Certificate/License
·         2 – 3 years’ experience as a bartender in a 3 or 4 star hotel.
·         Must meet the state’s minimum serving age for alcoholic beverages
·         Experience in mixing drinks
·         Capable of cutting fruit into slices to be used as garnishes
·         Understand alcohol safety procedures to prevent over-intoxication
·         Knowledge of basic bar terminology
·         Able to properly handle intoxicated patrons according and guide them accordingly whenever required.
·         Understands state and county laws for required identification prior to serving alcoholic beverages
·         Knowledge of basic arithmetic and monetary mathematics
·         Ability to stand for long hours
·         Be attentive to take and provide correct orders to customers
·         Possess good dress sense for looking smart and attractive
·         Possess multitasking ability for getting several tasks done with a short period
 Our client is a reputable Hotel and seeks to recruit a highly talented and passionate person to fill the role of the Guest Relations Officer.
This position is based in Kisumu. Applicants must either be living within Kisumu region or willing to relocate.
Salary: Ksh 37,000 – 40,000
Location: Kisumu
Main Duties and Responsibilities
·         Respond to guests needs and anticipate their unstated ones
·         Anticipate and react promptly to guests’ requirements and assists them with their inquiries
·         Actively listen and resolve guests’ complaints
·         Oversee and coordinate all arrivals and departures of special guests
·         Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
·         Meet and greets arriving guests and bids them farewell
·         Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
·         Follow up and respond to all customer concerns both online and offline.
·         Be a custodian of excellent customer experience and ensure all other staff follow.
·         Furnish the management with any customer concern for improvement or remedial action. Ensure that this is followed through and executed within the set timelines.
Required Qualifications
·         Degree in hospitality management or related field
·         3 – 5 years of experience in the same position
·         Proven working experience as guest relations Officer with clear deliverables and achievements.
·         Adequate knowledge of personalized services principles and processes
·         Familiarity with industry’s latest trends
·         Excellent in execution
·         Experience in training other staff on customer service a plus.
·         Excellent problem resolution skills along with outstanding communication and active listening skills
·         Highly responsible and reliable with a professional presentation
How to Apply
If you possess necessary qualifications and experience for this position, please send your application to clearly quoting the position e.g “GUEST RELATIONS OFFICER” on the email subject line.
Applications closes on 30th June 2019.
Only shortlisted candidates will be contacted.
Please consider your application unsuccessful if you don’t hear from us by 5th July 2019.

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