Our
client is looking for a client relationship manager who works closely with the
sales team to manage relationships with clients.
Responsibilities
·
Building and maintaining
relationships with clients and key personnel within customer companies.
·
Conducting business reviews to ensure
clients are satisfied with their products and services.
·
Alerting the sales team to opportunities
for further sales within key clients.
·
Letting customers know about other
products the company offers.
·
Attending meetings with clients to
build relationships with existing accounts.
·
Achieving client relationship targets
and KPI’s as set by the Head of Sales.
·
Escalating and resolving areas of
concern as raised by clients.
·
Carrying out client satisfaction
surveys and reviews.
·
Updating the CRM and ensuring account
managers are aware of changes within clients.
·
Passing leads to the sales team and
following up on progress.
Qualifications
·
A Bachelors degree/ Diploma in
Business Administration, Marketing or a related field.
·
Proven experience as a Client
Relations Manager or Customer service.
·
Background in customer service;
industry knowledge is a plus
·
Experience tracking relevant KPIs
(e.g. customer satisfaction)
·
Proficient in MS Office, with working
knowledge of CRM platforms (e.g. Salesforce)
·
A customer-oriented attitude
·
Excellent communication and
negotiation skills
How to apply
If
you meet the above requirements please apply by either uploading or updating
your CV Here under the
‘Customer Service & Call Center’ category.
Please Note: Due to the large number of applications we get we are unable to contact all the applicants. If we haven’t contacted you in two weeks it means you application wasn’t successful. However, we will still retain your CV in our database and we will contact you if another suitable position comes up.
Please Note: Due to the large number of applications we get we are unable to contact all the applicants. If we haven’t contacted you in two weeks it means you application wasn’t successful. However, we will still retain your CV in our database and we will contact you if another suitable position comes up.
