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9 Vacancies in Sheer Logic, Nairobi, Kenya

Corporate Fleet & Government Sales Executive


Sheer Logic Management Consultants is seeking to engage a dynamic individual for Corporate Fleet and Government Sales Executive Position for one of our clients. Our client in the Motor industry is looking to engage a dynamic and competent Sales Executive who will handle Corporate Fleet and Government segments.
Main Purpose of the Job
Directly responsible to the Sales Manager

·         To maximise vehicle sales to fleet users
·         To keep all existing and potential customers aware of new models and benefits offered by dealership’s range of cars and commercial vehicles
·         To maintain records showing times, periods or frequencies of purchase of fleet replacements
·         To ensure all existing customers are regularly visited to cement good relationships and to seek repeat business and to ensure maximum customer satisfaction
·         To maintain a list of prospects for future business to increase market share
·         To ensure the efficient and profitable operation of the Department
·         To operate within budget and to meet sales objectives
·         To administer Company policy and ensure a high level of customer satisfaction and profitability
·         To maximise departmental profitability through the sales of vehicles, finance schemes and associated products
Objectives & Key Tasks
Improved Profitability
·         To ensure budget and sales objectives are met by continual daily/weekly/monthly examination of the accounts to allow the necessary improvements and corrective actions to be taken where variations occur
·         To introduce and follow-up corporate fleet and government user, leasing/contract hire prospects per month/year
·         To achieve target increase in sales over previous year
·         With Sales Manager’s approval assist in sale of vehicles taken out of service by corporate fleet users
·         To consult Sales Manager with reference to ordering stock for customers’ requirements
New Accounts
·         To ensure that new business is continually sought and prospecting procedures are always maintained
·         To refer to Sales Manager any enquiries outside pricing structure
Existing Customer Accounts
·         To ensure all new offers and model details are forwarded to existing customers with a view to future repeat business
Customer Service and Satisfaction
·         To improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
·         To ensure pre-delivery inspections and necessary repairs carried out before vehicle delivery
·         To ensure vehicle handovers take place successfully to customers’ satisfaction
·         To visit customers periodically (schedule) to ensure relationships maintained at satisfactory level
·         To deal promptly with any queries or complaints
Cost Control
·         To maintain effective control of expenses in line with budget objectives
·         To examine daily/weekly/monthly financial information to ensure all outstanding debts have been collected
Liaison with Suppliers
·         To keep in close touch with the manufacturer/distributor so as to be aware of all discounts and sales incentives
Administration
·         To ensure all clerical functions within the Department are carried out effectively
·         To progress customer orders from receipt to vehicle despatch
·         To maintain close liaison with the Customer
·         To maintain close liaison with the Vehicle Preparation Supervisor, Vehicle Sales Accountant and Sales Administration Supervisor
·         To update all records on receipt of manufacturers’ information
·         To ensure all documentation, records, warranty matters etc. are expeditiously and correctly dealt with.
·         To set up and administer a customer record and prospect system
·         To ensure filing system is adequate and up-to-date
·         To complete all paperwork and reports to Sales Manager promptly
·         To ensure viability of all customer quotations and all administrative details relating to customers are dealt with in a thorough and courteous manner
·         To progress customer orders from receipt of vehicle to vehicle despatch
Communications
·         Maintain effective liaison with all other departmental managers
·         Advise senior management of all new and lost business
·         To maintain continual contact and direct liaison with manufacturers, suppliers and representatives
·         To update customer records and ensure the highest possible degree of customer satisfaction
·         To ensure regular customer visits
·         Maintain daily/weekly contact with Sales Manager
·         Follow-up all vehicle deliveries to ensure customer satisfaction
Marketing
·         To plan, initiate and promote sales campaigns
·         To collaborate with Sales Manager in establishing a system and method of ensuring all vehicle buyers/owners are introduced to Aftersales Department and key personnel
·         To maintain up-to-date record of customer requirements.
·         To contribute to sales aspect where appropriate in context of special promotional events
·         To support Sales Manager in contributing to company marketing plan.
·         To keep up-to-date records of customer requirements
Finance
·         To review Company policy
·         To review all pricing policies and fleet discounts.
·         To monitor performance daily/weekly/monthly.
·         To monitor all outstanding debtors and take requisite action
·         To supply vehicles within company pricing structure
Qualifications
·         Knowledge and experience of the motor industry and corporate fleet and government process, i.e. tender requirements
·         Ability in clerical work, administration, organisation, systems and financial administration
·         Up-to-date knowledge of vehicle finance legislation, consumer legislation and trade practices
·         Skills, experience and knowledge of modern business methods and financial controls
·         Essential to have good knowledge of potential customers and contacts with existing corporate fleet and government users
·         In-depth knowledge of the product and of the competitors’ products to enable sales objections to be overcome
·         Thorough knowledge of car and commercial vehicle range marketed by dealership
·         Technical knowledge sufficient to recommend specific vehicles for specific customers
·         Ability to negotiate and close sales within company policy structure
·         Leasing/contract hire experience

After Sales General Manager
Sheer Logic Management Consultants is seeking to engage a dynamic individual for After Sales General Manager Position for one of our clients.
 Our client in the Motor industry is looking to engage a dynamic and competent Aftersales General Manager.
 Main Purpose of the Job
·         Directly responsible to the Managing Director
·         To ensure the efficient and profitable organisation and operation of the department by satisfying and retaining customers
·         Establishing and agreeing with dealership management, and meeting objectives that cover the administration of the Parts, Body shop and Service Departments’ operating policies and standards to achieve both high levels of customer satisfaction and profitability
·         To control stocks and assets at a level commensurate with profit requirements and enhanced customer relations
·         To maximise departmental profitability through the sale of labour, parts and materials
Responsible for
·         Service, Parts and Bodyshop Managers.  Supervisory and other After Sales Departmental Staff, subject to authority delegated to line Managers
Relationships with
·         Company Managers, Financial Controller, Sales Manager, Service Manager.  Manufacturer’s Representatives.  Suppliers and other Company Representatives.  Specialist repairers and sub-let suppliers.  Insurance company assessors.  Representatives of statutory or legislative bodies.  Health and Safety Officer
Objectives & Tasks
Improved Profitability
·         Ensure After Sales achieves budget objectives by continual (weekly\monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective actions to be taken where variations occur, to achieve the following key results:
Service Objectives
·         Achievement of gross profit percentages on labour sales of not less than:
·         Targets for retail mechanical service and maintenance work.
·         Targets on warranty labour sales
·         Targets on internal labour sales
·         To ensure parts sold through the Service Department achieve a relationship of policy parts per Kes labour sales
·         To operate the Service Department efficiently, which will be measured by:
·         Target achievement of labour utilisation
·         Target achievement of labour productive efficiency
·         Target achievement of overall labour sales efficiency
·         Ensure the accurate invoicing and job costing in the Service Department which will be monitored by the achievement of a labour recovery rate within policy
Parts Objectives
·         Parts Department gross profit of target requirements
·         Achievement of gross profit percentages on Parts sales to be not less than:
·         Target for retail Parts Sales
·         Target on Trade Sales
·         Target on Retail Service Parts Sales
·         Target on Internal Parts Sales
·         To ensure parts sold through the Service Department achieve a relationship of R…………… parts per rand labour sales.
·         To operate the Parts Department efficiently which will be measured by:
·         Target achievement of stock order efficiency
·         Target achievement of average buying discount
·         Target achievement of average trade (selling) discount
·         To ensure parts inventory is controlled by the achievement of target stock turn rate per annum
Bodyshop Objectives
·         Achievement of gross profit percentage on bodywork labour sales of not less than target (including insurance work)
·         Achievement of gross profit percentage on paintwork labour sales of not less than target (including insurance work)
·         To ensure that parts sold through the Bodyshop achieve a gross profit percentage of not less than target
·         To operate the Bodyshop Department efficiently, which will be measured by:
·         Target achievement of labour utilisation
·         Target achievement of labour productive efficiency
·         Target achievement of overall Bodyshop Sales efficiency
·         To ensure premises and equipment and other assets are controlled and used effectively by achieving targetstock per sq m and sales of target per sq m
·         To ensure all stocks purchased are controlled and sold at a profit, achieving an operating percentage profit on parts stock investment of target
Customer Service and Satisfaction
·         To improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods. Customer satisfaction to be measured by the achievement of target service retention
·         To ensure high standards of quality workmanship which will be measured by target of labour sales accounted for by fault rectification
Cost Control
·         To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts to ensure total expenditure for the After Sales Departments does not exceed target of total sales
·         In conjunction with the achievement of labour efficiency targets, maintain workshop and bodyshop productivity records to monitor the effective use of labour. Lost time should be measured and should not exceed target of the total productive labour cost
·         To ensure parts obsolescence is only targeted of total stock value
·         To examine (daily/weekly/monthly) sales information to ensure all outstanding debts have been collected
·         To ensure all invoices are submitted to customers without delay, on collection of vehicles/goods
·         Establish and monitor all training requirements and costs to provide satisfactory levels of skill, job satisfaction and cost-effective development of key After Sales Personnel
Staff
·         To establish the levels of staff required to achieve the established budget targets
·         Interview, select, hire and train After Sales staff subject to authority delegated to line managers
·         Select and appoint requisite apprentices. Ensure that training standards are fully maintained so that future manpower requirements are covered
·         In consultation with training personnel establish training needs, plan programme and maintain records of training. Ensure up-to-date and accurate documentation to allow grant redemption
·         Establish technical training programmes to keep all technical staff up-to-date with product knowledge and techniques
·         Establish and administer ‘in-dealership training’ policies as required to provide the recommended standards of service
·         Operate staff performance appraisal systems and ensure action taken on results
·         Establish and review salary scales and incentive schemes
Administration
·         Ensure all clerical functions within the After Sales Departments are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges etc.)
·         Review with Managing Director all departmental activities and reporting systems
·         Establish adequate safety and security procedures to protect property and company personnel
·         Check all workshop equipment for condition and accuracy of diagnosis
·         Administer warranty policy in the best interests of dealership, manufacturer and customer
·         Ensure adequate maintenance of body repair, parts and service operating areas
·         Ensure adequate maintenance of tools, equipment and other materials in the Service Department
Communications
·         Maintain good liaison with all other departmental managers
·         Advise Managing Director on all service related matters
·         Maintain direct liaison with manufacturers, suppliers, statutory representatives and all other contacts
·         Advise as required on mechanical and diagnostic problems
·         Implement new vehicle preparation and used vehicle reconditioning according to company policy
·         Provide vehicle appraisal as required by the Sales General Manager
Marketing
·         Plan, initiate and promote After Sales campaigns
·         Instigate and operate advertising and promotional activities
·         In collaboration with Sales Department, establish system and method of ensuring all vehicle buyers/owners are introduced to After Sales Department and key personnel
·         Maintain record of customer complaints and or congratulation for use and action as required
Finance
·         Review all pricing policies, labour rates, fleet discounts, parts pricing and all other company policies
·         Monitor workshop productive performance daily, by total and individual technician
·         Monitor After Sales Department’s financial performance weekly
·         Monitor service and repair quality to an agreed timetable
·         Monitor all outstanding debtors and take requisite action
·         Monitor all warranty claim submissions and requisite credits and take action as required
Qualifications
·         Technical skills, knowledge and experience
·         Ability to control clerical work, administration, organisation, systems and financial matters, leadership ability
·         Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices
·         Technical and engineering qualifications
·         Skills, experience and knowledge of modern business methods and financial controls

Sales Administration Manager
Sheer Logic Management Consultants is seeking to engage a dynamic individual for Sales Administration Manager Position for one of our clients. Our client in the Motor industry is looking to engage a dynamic and competent Sales Administration Manager.
 Main Purpose of the Job
Directly responsible to the Sales Manager
·         To ensure system and method in all administrative matters relating to sales
·         To ensure effective manufacturer contact to deal with administrative details of obtaining new stock.
·         To ensure correct operation of warranty system.
·         To maintain clarity and precision in all transactions.
·         To ensure accurate records are kept and updated daily.
·         To ensure adequate summaries of warranty claims in liaison with Service Manager.
·         To administer function within budget.
·         To establish and maintain effective communication with manufacturer.
Objectives & Key Tasks
Improved Profitability
·         To ensure that effective administration supports the dealership’s sales effort
·         To ensure all sales documentation is dealt with within policy
·         To ensure that all warranty documentation is dealt with within policy
Customer Satisfaction
·         To maintain customer relations at a level enhancing the reputation of the dealership
·         To ensure that all customer queries are answered within policy
·         Customer complaints relating to sales administration to be within policy
Cost Control
·         To ensure that function is run within budget
·         To ensure lowest cost to dealership in all transactions, accepting customer relations are of paramount importance
·         To track if all staff are trained and sufficiently experienced to complete tasks involved
Operational
·         To provide a service to Sales Department that enables objectives to be achieved
·         To organise work within function to achieve highest level of customer satisfaction
·         Track and dvise senior management of all new and lost business
Staff
·         To motivate staff to excel, and to maintain standards of appearance and courtesy as expected
Administration
·         To ensure that all clerical tasks within sales administration are carried out in accordance with Company policies (warranty claims, customer follow-up, daily operating controls)
·         To review with Sales Manager all aspects of the functions and tasks to develop better service
·         To establish adequate safety procedures to protect staff
·         To maintain a simple and systematic filing system
Communications
·         Maintain good liaison with Sales Manager, Service Manager and all other Managers
·         To ensure good customer contact
·         To maintain an adequate flow of information to staff
·         To notify Sales Manager of any and all changes in manufacturers’ policies
·         To monitor all work of function and make daily/weekly/monthly reports to Sales Manager
·         To alert Sales Manager to any unusual situations
Marketing
·         To support Sales Manager in preparing Department’s marketing plan
Finance
·         To manage function within budget, and to use management skills to contain warranty and other claims within acceptable limits
Qualifications
·         To have experience and skills within administration function
·         To have detailed knowledge of manufacturers’ policies, warranty and other claims procedures
·         To have a calm and organized approach to tackling problems and workload
·         To be able to lead and motivate a team
·         To have knowledge and experience of the sales operation within the motor trade

Sales Executive
Sheer Logic Management Consultants is seeking to engage a dynamic individual for Sales Executive Position for one of our clients. Our client in the Motor industry is looking to engage a dynamic and competent Sales Executive.
Main Purpose of Job
Directly responsible to the Sales Manager
·         To sell the maximum number of vehicles and obtain the best profit available – monthly target achieved
·         To ensure the customer is aware of all available accessories, service plans and extended warranties
·         To ensure all avenues of finance are explored to provide the customer with best finance facilities
·         To ensure the highest degree of CUSTOMER SATISFACTION at all times in accordance with Company sales policy to ensure future repeat sales
Objectives & Tasks
Improved Profitability
·         To introduce and follow up sales prospects per day/week/monthly targets
·         To ensure maximum effort is applied to sell stock by achieving stock targets
·         To ensure Pre-Delivery Inspections and any necessary repairs are carried out prior to delivery
·         To monitor value of vehicles stocks within target
·         To report on agreed performance ratios, comparing actual with targeted performance
Customer Service and Satisfaction
·         To ensure all transactions are completed within policy
·         To examine all transactions and advise on how service may be improved
·         To deal with all customer queries being raised
·         To ensure that invoices, statements and communications are comprehensible
Training
·         To attend training courses as necessary to keep updated
·         To ensure ability to inform all customers of new developments and specifications for all vehicles
·         To keep updated on competitors’ products, prices and specifications

Administration
·         To ensure details of all vehicle transactions are accurately recorded and registered with Sales Administration Office
·         To review daily activities, promotions, sales, targets and other activities with Sales Manager
·         To ensure all payments for vehicles are complete and correct for each transaction. Ensure approval of any new finance agreement
·         To ensure observance of safety and security of people, vehicles and property at all times, reporting any known faults or hazards
Communications
·         To ensure utmost clarity in all contact with customer
·         To ensure that customers’ needs are accurately qualified
·         To establish and maintain a rapport with all customers that enhances their image of the company
·         To ensure the Sales Manager is aware of all transactions, proposals and whereabouts on all occasions
·         To liaise with Sales Manager to ensure availability of cover when demonstrating vehicles to customers
·         To ensure all customers are notified of delays, changes in requirements and specification of vehicles outstanding, ensuring smooth conclusion of vehicle handover
·         To participate in planning sales campaigns and promotions to maximise sales penetration
Finance
·         To discuss any pricing policy changes affecting vehicle sales daily with Sales Manager
Qualifications
·         To be capable of conversing with people in a lucid and pleasant manner
·         To have the ability to qualify customers, overcome objections and to close a sale
·         To hold a clean driving license
·         To have up-to-date knowledge of vehicle legislation, consumer legislation and trade practices
·         To be available at all times to effect a sale
·         To be available at all times for update training

Sales Manager
Sheer Logic Management Consultants is seeking to engage a dynamic individual for Sales Manager Position for one of our clients. Our client in the Motor industry is looking to engage a dynamic and competent Sales Manager.
Main Purpose of the Job
Directly responsible to the General Manager Sales and Marketing
·         To assist in formulating sales policy
·         To maximise sales and profitability through satisfaction and retention of customers to meet sales forecast
·         To develop the necessary sales organisation to meet sales and profitability objectives
·         To ensure optimum stock on premises and/or on order
·         To ensure cost control to budget within department
Objectives & Key Tasks
General
·         To ensure sales/profit forecasts are achieved by attaining quarterly sales/profit targets
·         Sales cost not to exceed budget and Rate of stock turnover
·         To ensure increase of local market penetration
·         To ensure utilisation of showroom and forecourt sales space
·         To monitor advertising budget, contracts and leads
·         To formulate sales targets for each sales person and ensure that these are achieved
·         To ensure that all car stock is sold at a profit – return on stock investment
·         To liaise and agree time schedules for preparation and sales of all vehicles
·         To ensure showroom and forecourt stock are clean and serviceable for demonstration to prospectives
·         To liaise with Sales Administration on availability of pipe line stock
Customer Satisfaction
·         To improve conversion ratios to sales & Manage customer complaints
·         To ensure that all sales staff in “face-to-face” contract receive customer relations training
Staff
·         To establish the staffing levels required to achieve departmental objectives
·         To select, hire, train and develop sales department staff
·         To identify departmental training needs in conjunction with training staff
·         To ensure training programs are completed and adequate records maintained
·         Establish and administer “in-dealership” training as required to cater for new model launches
·         Operate staff performance and appraisal systems and ensure action taken on results
·         Establish and review sales basic pay and incentive schemes
·         To ensure that personal appearance is impeccable at all times
Administration
·         Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date
·         Review with management all activities and reporting systems within department
·         Ensure that adequate safety and security procedures exist and are operated
·         Monitor cleaning of new and used car stock
·         Monitor cleanliness of showroom, forecourt sales area and other sales-related areas.
Communications
·         Maintain good liaison with other managers
·         Advise on sales matters
·         Maintain direct liaison with manufacturers representatives and other contracts
·         Propose special sales promotions as appropriate
·         Ensure adequate stocks of car and product display material is available
Marketing
·         Formulate marketing plan, initiate and conduct new car launches and promotions
·         Formulate marketing plan and initiate used car sales promotions.
·         Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
·         Handle customer complaints and ensure corrective action is taken.
·         Maintain record of customer complaints or congratulations for analysis and use as required.
Finance and Cost Control
·         Review all pricing policies, discounts to maintain profitability
·         Monitor costs and general condition of demonstrator fleet
·         Monitor sales department financial performance
·         Monitor credit and finance commission income to ensure budget requirements are met
·         Monitor outstanding debtor situation and take appropriate action
·         To control budget spending and ensure these are contained within target
·         To report all variations in budget to General Manager on a daily/ weekly basis
·         To monitor all overheads and to report to General Manager
·         To ensure Creditors outstanding does not exceed budget
·         To pursue Debtors so that no debt remains outstanding longer than policy
·         To report weekly/monthly to General Manager the creditor situation
Qualifications
·         Sales management and marketing skills, knowledge and experience
·         Ability to manage and administer a department, to provide organisation, systems and leadership
·         Up-to-date knowledge of vehicle legislation and of trade practices
·         Able to motivate a sales team to achieve objectives
·         Sales qualification, technical qualifications an added advantage

Workshop Technician
Sheer Logic Management Consultants is seeking to engage a dynamic individual for Workshop Technician Position for one of our clients.
 Main Purpose of Job
·         Directly responsible to the Service Foreman/Supervisor Manager
·         To provide a technical and diagnostic service within the service department
·         To advise mechanics on methods of accomplishing repairs where necessary
·         To utilize modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings
·         To discuss service details with customer as required
·         To accomplish servicing of electronic equipment as required
Responsible for
·         Advice and support to mechanics on technical matters and providing advice generally
Relationships with
·         Service Manager and Foreman, Mechanics, Customers and Sales Staff
Objectives & Tasks
Improved profitability
·         To carry out fault diagnosis to aid and speed vehicle servicing
·         To ensure diagnostic equipment is used in target of vehicle examinations
·         To take all steps to ensure servicing of vehicle, remains within target of manufacturers’ time
Customer Service
·         To ensure faults are accurately diagnosed to customers’ satisfaction
·         To discuss matters with customers as required and provide lucid explanations
·         To co-operate in vehicle care and safety whilst dealing with vehicles
·         To ensure vehicles are returned to customer after service in neat, clean condition
Cost Control
·         Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
·         To be always ready to give advice or use techniques which ensure quality but save time
Staff
·         To provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics
Administration
·         To complete forms and documentation included in the company’s service routine
·         To draft and prepare any reports required
Communications
·         Maintain effective liaison with Service Foreman
·         To ensure that all instructions to mechanics are clear and understood
·         To ensure that any communication with customers is clear and fully answers queries raised
Marketing
·         To be prepared to make suggestions and give advice regarding any special promotional campaign
·         To take part, if required, in such campaigns
Finance
·         To make recommendations only on plant and equipment
Qualifications
·         To have served a full apprenticeship in the motor trade.
·         To have completed a full technological course of further education.
·         To have gained all-round experience and training on manufacturer’s range.
·         To demonstrate leadership qualities.

Service Manager
Sheer Logic Management Consultants is seeking to engage a dynamic individual for Service Manager Position for one of our clients.
Main Purpose of the Job
·         Directly responsible to the Aftersales General Manager
·         To ensure the efficient and profitable operation of the department by establishing and agreeing with dealership management, and meeting objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction and retention, and profitability.
·         To control resources at a level commensurate with profit requirements and enhanced customer relations.
·         To maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
Responsible for
·         Service Supervisory Staff including Service Receptionists, Workshop Foreman, Workshop Controller. Mechanical Repair Technicians (skilled and semi-skilled).    Administrative Staff, including Cost Clerk, Warranty Clerk.  Other staff, including Drivers and Cleaners
Relationships with
·         Company Managers, Financial Controller, Sales Manager, Parts Manager, Bodyshop Manager. Manufacturers’ Representatives.  Suppliers and other Company Representatives.  Specialist repairers and sub-let suppliers.  Insurance company assessors.  Representatives of statutory or legislative bodies.  Health and Safety Officer
Objectives & Key Tasks
Improved Profitability
·         Ensure the Service Department achieves budget objective by continual (daily/weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur, to achieve the following:
·         Achievement of gross profit percentages on labour sales to be not less than:
·         Target for retail mechanical service and maintenance work
·         Target on warranty labour sales
·         Target on internal labour sales
·         To ensure parts sold through the Service Department achieve a relationship of target parts per rand labour sales.
·         To operate the Service Department efficiently which will be measured by:
·         Target achievement of labour utilisation
·         Target achievement of labour productive efficiency
·         Target achievement of overall labour sales efficiency
·         Ensure accurate invoicing and job costing in the Service Department which will be monitored by the achievement of a labour recovery rate of target
·         To ensure premises and equipment and other assets are controlled and used effectively
·         To ensure all materials purchased are controlled and sold at a profit
Customer Service and Satisfaction
·         To improve the quality of customer service and retention by enhanced facilities, improved technical skills and effective marketing. Customer satisfaction to be measured by the achievement of target service retention
·         To ensure high standards of quality workmanship which will be measured by target labour time accounted for by fault rectification
Cost Control
·         To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts to ensure total expenditure for the Service Department does not exceed target of total labour sales
·         In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour. Lost time should be measured and should not exceed target of total labour sales
·         Ensure all outstanding debts are collected expeditiously
·         To ensure all Service Department invoices are submitted to customers on collection of vehicles
·         Establish and monitor all training requirements and costs to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
Staff
·         To establish the levels of staff required to achieve the established budgets
·         Interview, select, hire and train Service Department staff
·         Select and appoint requisite apprentices
·         Ensure that training standards are fully maintained so that future manpower requirements are covered
·         In consultation with training personnel establish training needs, plan programme and maintain records of training. Ensure up-to-date and accurate documentation to allow grant redemption
·         Establish training programme to update technical staff
·         Establish and administer ‘in-dealership training’ policies as required to provide the recommended standards of service
·         Operate staff performance appraisal systems and ensure action taken on results
·         Establish and review salary scale and incentive schemes used in service department
Administration
·         Ensure all clerical functions within the Service Department are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls)
·         Review with Aftersales General Manager all departmental activities and reporting systems
·         Establish adequate safety and security procedures to protect property and company personnel
·         Check all workshop equipment for condition and accuracy of diagnosis
·         Administer warranty policy in the best interests of dealership, manufacturer and customer
·         Ensure adequate maintenance of the Service Department
·         Ensure adequate maintenance of tools, equipment and other materials in the Service Department
Communications
·         Maintain effective liaison with all other departmental managers
·         Advise Aftersales General Manager on all service-related matters
·         Maintain direct liaison with manufacturers, suppliers, statutory representatives and all other contacts
·         Advise as required on mechanical and diagnostic problems
·         Implement new vehicle preparation and used vehicle reconditioning according to company policy
·         Provide vehicle appraisal as required by the Sales Manager
Marketing
·         Draw up and initiate service marketing plans
·         Instigate and operate advertising and promotional activities
·         In collaboration with Sales Department, establish system and method of ensuring all vehicle buyers/owners are introduced to Service Department and key personnel
·         Maintain record of customer complaints and/or congratulations for use and action as required
Finance
·         Review all pricing policies, labour rates, fleet discounts, parts pricing and all other company policies
·         Monitor workshop productive performance daily, by total and individual technician/mechanic
·         Monitor Service Department financial performance weekly
·         Monitor all warranty claim submissions and requisite credits and take action as required
Qualifications
·         Technical skills, knowledge and experience
·         Ability to control clerical work, administration, organisation, systems and financial matters, leadership ability
·         Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices
·         Technical and engineering qualifications
·         Skills, experience and knowledge of modern business methods and financial control

Sales Executive

Sheer Logic Management Consultants is seeking to engage a dynamic individual for Sales ExecutivePosition for one of our clients. Our client in the Motor industry is looking to engage a dynamic and competent Sales Executive.
Main Purpose Of Job
Directly responsible to the Sales Manager
·         To sell the maximum number of vehicles and obtain the best profit available – monthly target achieved
·         To ensure the customer is aware of all available accessories, service plans and extended warranties
·         To ensure all avenues of finance are explored to provide the customer with best finance facilities
·         To ensure the highest degree of CUSTOMER SATISFACTION at all times in accordance with Company sales policy to ensure future repeat sales
Objectives & Key Tasks
Improved Profitability
·         To introduce and follow up sales prospects per day/week/monthly targets
·         To ensure maximum effort is applied to sell stock by achieving stock targets
·         To ensure Pre-Delivery Inspections and any necessary repairs are carried out prior to delivery
·         To monitor value of vehicles stocks within target
·         To report on agreed performance ratios, comparing actual with targeted performance
Customer Service and Satisfaction
·         To ensure all transactions are completed within policy
·         To examine all transactions and advise on how service may be improved
·         To deal with all customer queries being raised
·         To ensure that invoices, statements and communications are comprehensible
Training
·         To attend training courses as necessary to keep updated
·         To ensure ability to inform all customers of new developments and specifications for all vehicles
·         To keep updated on competitors’ products, prices and specifications
Administration
·         To ensure details of all vehicle transactions are accurately recorded and registered with Sales Administration Office
·         To review daily activities, promotions, sales, targets and other activities with Sales Manager
·         To ensure all payments for vehicles are complete and correct for each transaction. Ensure approval of any new finance agreement
·         To ensure observance of safety and security of people, vehicles and property at all times, reporting any known faults or hazards
Communications
·         To ensure utmost clarity in all contact with customer
·         To ensure that customers’ needs are accurately qualified
·         To establish and maintain a rapport with all customers that enhances their image of the company
·         To ensure the Sales Manager is aware of all transactions, proposals and whereabouts on all occasions
·         To liaise with Sales Manager to ensure availability of cover when demonstrating vehicles to customers
·         To ensure all customers are notified of delays, changes in requirements and specification of vehicles outstanding, ensuring smooth conclusion of vehicle handover
Marketing
·         To participate in planning sales campaigns and promotions to maximise sales penetration
Finance
·         To discuss any pricing policy changes affecting vehicle sales daily with Sales Manager
Qualifications
·         To be capable of conversing with people in a lucid and pleasant manner
·         To have the ability to qualify customers, overcome objections and to close a sale
·         To hold a clean driving license
·         To have up-to-date knowledge of vehicle legislation, consumer legislation and trade practices
·         To be available at all times to effect a sale
·         To be available at all times for update training
How to Apply

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