Our client, a leading Microfinance
Bank with presence in several counties in Kenya is seeking for:
Position: Customer Relationship Officers
Position: Customer Relationship Officers
Job Purpose: To ensure customer inquiries are handled in a timely and
organized manner and that satisfaction and loyalty are maximized.
Main duties and responsibilities
·
Ensure maximum security and confidentiality
of customers’ documents.
·
Receive and process all in-coming and
out-going mails and documents
·
Contact customers to build
relationships and to achieve high retention levels among existing customers and
respond to enquiries on accounts or operational matters
·
Liaise with internal departments and
provide instructions to concerned parties on account maintenance tasks
·
Capture all queries (including verbal
or written) on the bank’s query logging system.
·
Resolve customers enquiries at the
first instance by using systems and escalating issues to the supervisor when
need arises per set Service Level Agreements.
·
Provide adhoc reports, visibility on
all call and email transactions made with clients.
·
Answering and managing incoming
calls.
·
Perform services for customers such
as ordering bank cards and cheques
·
Cross-sell and market the
Microfinance’s products and services to ensure increased customer base and
increased value per customer.
·
Ensure high standards of Customer
Service are maintained
·
Ensure 100% compliance to the Bank’s
policies and Procedures.
Key qualifications and requirements
·
Fresh graduates with a relevant
degree from a recognized University
·
Minimum of grade B-minus in KCSE
·
Knowledge of customer service
principles
·
Excellent communication and interpersonal
skills
·
Accuracy and Attention to detail
·
Warm demeanor and pleasant
personality
Position: Teller / Cashier
Job Purpose: To
accurately and efficiently process and record routine transactions for bank
customers including cashing cheques, accepting deposits and withdrawals,
processing loan payments and money transfers.
Main duties and responsibilities
·
Provide services to customers by
receiving deposits, cashing checks; issuing savings withdrawals
·
Reconcile cash drawer by proving and
validating cash transactions, counting and packaging currency and coins,
reconciling loan coupons, turning in excess cash and mutilated currency to head
teller and maintaining supply of cash and currency.
·
Receive and count working cash at the
beginning of each shift
·
Record all transactions promptly,
accurately and in compliance with bank procedures.
·
Balance currency, cash and cheques in
cash drawer at end of each shift
·
Perform specialized tasks such as
preparing cashier’s cheques, personal money orders, issuing traveler’s cheques
and exchanging foreign currency
·
Receive and verify loan payments,
mortgage payments and utility bill payments
·
Answer inquiries regarding checking
and savings accounts and other bank related products
·
Initiate and open new accounts
·
Ensure compliance with all internal
controls and established policies and procedures.
Key qualifications and requirements
·
Fresh graduates with a relevant
degree from a recognized University
·
Minimum of grade B-minus in KCSE and
C+ in Mathematics
·
Knowledge of customer service principles
·
Excellent communication and
interpersonal skills
·
Accuracy and Attention to detail
·
Strong numerical ability
Position: Business Development Officer
Job Purpose: To
sell the bank’s products and credit facilities to prospective SME’s.
Main duties and responsibilities
·
Mobilize deposits from SMEs to match
and exceed the loan book.
·
Loan assessment, appraisals and
approvals
·
Analyze potential loan markets and
develop referral networks in order to locate loans.
·
Recruit and retain SME’s to ensure
growth in loan disbursement through excellent customer service and timely
service delivery.
·
Ensure thorough business assessment,
proper securitization and compliance to audit standards and company policy.
·
Disseminate accurate information to
prospective clients and ensure their understanding of operations policy as well
as training them on company products.
·
Pitching and presenting to potential
SME clients
·
Review and update credit/loan files
·
Sales activations and customer
sensitization(quarterly) in partnership with partners to increase uptake e.g.
breakfasts, cocktails etc. (customer sensitization)
·
Research and market analysis to
identify potential new sales leads.
·
Network within SME’s to find and
attract new business.
Key qualifications and requirements
·
Should be a holder of a business
related University Degree
·
At least 4 years’ experience in
lending either in SME or Group preferably in a financial institution is a must
·
Practical knowledge in Sales and
Marketing, credit risk management and computer literacy.
·
Self-driven individual who can work
with minimum supervision
·
Excellent presentation, communication
and negotiation skills
·
Person of integrity and honesty
·
Ability to build and maintain
productive working relationships in a multi-functional environment.
How to Apply:
Suitable
candidates to send CV and cover letter to jobs@careermanagementcentre.com by
6th May, 2019.
Kindly
indicate on the subject line the position you are applying for e.g.
‘Application for Business Development Officer’
Career
Management Centre is an equal opportunity Employer and does not discriminate
the applicants on any basis.