HR Officer
Head of Enterprise Architecture
Head of IT Security
Head of Digital
Employee Relations & Staff Welfare
Alliance Manager
Industrial Relations Manager
Integration Design Manager
Reporting to the Head, Employee
Relations & Staff Welfare, this position handles employee engagement,
organization climate, disciplinary matters, employee wellness and implementing
staff recognition programs. This is a critical role and provides an exciting
opportunity to be part of developing and executing People Agenda interventions
that support delivery of business objectives.
Responsibilities
·
Formulate input to the Employee
Relations, organization culture transformation, distinctive employee experience
and Employee Wellness strategy
·
Facilitate through liaison with line
managers, increased awareness and consistency of implementation of employee
policies and procedures in the company
·
Review and provide input into the
resolution and remediation actions of disciplinary matters in consultation with
the team leader and the CHRO
·
Involvement in Industrial Relations
with regard to investigation and resolution of all queries raised by the Union
or Line Managers on staff matters
·
Implementation of employee engagement
and employee experience initiatives in consultation with the People &
Culture partners and the business and enabler functions
·
Implementation of the Employee
Wellness program for corporate wellness for increased employee productivity in
the company working with the KQ medical team
·
Act as an advisor to the various
stakeholders on employment legislation, union matters and all matters
pertaining to employee relations
·
Under the guidance of the Head-
Employee Relations and Staff Welfare, maintain relationships with
internal/external stakeholders/customers, FKE, Union and so on
·
Support the Head of the department
for any litigation matters by liaising with the internal Legal department for
technical legal advice, collating appropriate case documentation and evidence
amongst other related duties
·
Champion the staff welfare agenda in
liaison with all HR and other stakeholders and craft interventions for employee
engagement and staff welfare matters
Qualifications
·
At least a university degree in HR,
Law or social sciences from a recognized university with 2-3 years of
demonstrable HR experience in a busy environment
·
Ability to contribute to team success
by having a positive attitude to work and working with integrity;
·
Working under pressure and with
little supervision and hence the need to be self-driven and motivated;
·
High level of tact and diplomacy and
the ability to use appropriate styles and methods of communication to ensure a
professional yet personal customer service;
·
Sound understanding of HR policies
and procedures and a good understanding and knowledge of Labour and Employment
legislation;
·
Ability to handle sensitive and confidential
information in a discreet and professional manner;
·
Ability to build effective working
relationships with others – at all levels of the organization;
·
Proven ability to remain calm,
focused and organized and to deliver results on time when under pressure and
with rapidly changing circumstances;
·
Excellent written and spoken English.
How to Apply
Head of Enterprise Architecture
The Head of Enterprise
Architecture and Solution Design ensures business strategy and
relevant trends are
expressed in KQ’s technology. S/he will define
and deliver IT enterprise architecture and architecture review processes
and lead effective integration programs with other related
business and IT processes.
This role is accountable
for the development of technology principles, standards and patterns that
are highly reusable across multiple enterprise solutions. You
shall lead Executive & Senior Management in organization-wide
operations that will create substantial added value for the
Enterprise. You will also lead design reviews of significant
technology projects at defined tollgates. The role is also accountable for
all solution design across the IT infrastructure and applicable
enterprise.
Besides other duties, one of you key
primary role is to define and deliver ensure that respective business,
application, data and technology perspectives are in line with the company’s
technology and governance strategies, policies and standards. You will also
interpret, use and apply information contained within IT architecture to inform
a range of business improvement activities, particularly those involved in the
implementation, design, development, enhancement and maintenance of ICT
systems.
Responsibilities
·
Direct the creation and evolution of
the enterprise architecture function, including coordination of an
appropriately balanced pursuit of enterprise business, information, technical,
and solution architecture viewpoints.
·
Lead the identification and analysis
of enterprise business drivers to derive enterprise business, information,
technical, and solution architecture requirements.
·
Ensure that individual solution
architecture design and analysis work (particularly as specific solutions are
created or upgraded in projects by project architects or solution architects)
is documented in a structured fashion matching the EA framework and is stored
in a common place.
·
Partner with the Business Leads in
activities that shall analyze, recommend and formulate design plans,
development of architecture blueprints for related systems that shall transit
into workable solutions that factors technology investments and risks while
providing value to the company.
·
Oversee the process for choosing to
buy or build technology solutions review vendor proposals and identify which
promises the most value and the best return on investment for the Business.
·
Leads the development and execution
of a communications and education plan and leverages metrics to assess
achievement and impact.
·
Fosters a culture of engagement,
holds self and others accountable through trust and authentic relationships.
·
Promotes a high performance culture
by cultivating and motivating direct/indirect reports through coaching,
mentoring, and by providing regular and meaningful feedback.
·
Define key solution portfolios and
ensure they are managed – either by heading that activity directly or by
establishing and then supporting portfolio management disciplines.
·
Understand and advocate the
principles of business and IT strategies, as well as of EA development and
service delivery. Be prepared to “sell” the EA process (overall), its outcome
and ongoing results, and to lead the communication, marketing or educational
activities needed to ensure success and use.
·
Collaborate with all relevant parties
in order to review the objectives and constraints of each solution and
determine conformance with the business needs by conducting post-execution
reviews of installed applications to ensure effectiveness.
·
Provided guidance to team members
(Project managers, Architects, and other IT Specialists, among others) in area
of new and complex implementation and/or management tools and techniques.
·
Communicating design overviews
to be executed and instructing organizational stakeholders
on potential threats in order to gain support for information technology
strategies
·
Guaranteeing application designs
support the overall technological strategy by
implementing training needs and provide reference manuals to make
sure the solutions are supported and maintained appropriately after
implementation is complete.
·
Ensure that the overall ICT
architecture is maintained in a coherent manner and that appropriate
considerations are made for its security and quality.
·
Utilize high level analytical ability
and creativity to analyze complex/new situations, anticipate potential problems
and future trends, assess opportunities, impacts and risks while developing and
implementing plans and solution deliverables to Business needs
·
Ensure architectural design
documentation relating to current implementations, prototyping, performance
testing and providing growth and scalability plans for the system, provide
production Support as well as design and deployment of advanced collaboration
platforms within an Enterprise soft skill.
·
Ensure knowledge management, this
will involve participating in, and/or being responsible for the creation,
harvesting, protection, and reuse Kenya Airways’ intellectual capital. This
will also include actively participating in knowledge sharing activities like
communities of practice, forums, conferences and/or other knowledge
exchanges.
·
Develop and execute road maps
describing the evolution of assigned enterprise solution portfolios from
current state to future state.
·
Understand and advocate the
principles of business and IT strategies, as well as of EA development and
service delivery.
·
Analyze enterprise business context
(trends and business strategy), as well as change requirements in other EA
viewpoints, to derive the enterprise architecture change requirements to guide
solution decisions for the enterprise.
·
Consult with solution development
projects to harmonize systems and/or infrastructure with the EA.
·
Guide solution decisions for the
enterprise by analyzing technology and business trends and strategy.
·
Ensure that solution delivery life
cycle efforts leverage all aspects of enterprise architecture (EA).
Qualifications
·
A Bachelor’s Degree in IT, ICT,
Computer Science, Electrical/ Electronic Engineering or a related
discipline.
·
A minimum of 10 years’ experience in
IT with at least 8 years in Enterprise Architecture and Solution Design.
·
Experience using architectural design
tools and frameworks e.g. (Java, .net, php, JavaScript, HTML, CSS,
Bootstrap, Query).
·
Experience in the following technical
disciplines; Application development, Network design, Servers and storage,
Database management and Operations
·
Knowledge of all components of a
holistic enterprise architecture
·
Demonstrated knowledge and experience
with diverse corporate IT operations, major IT programs, systems integration
and technical architecture at Enterprise and inter-enterprise levels.
·
Demonstrated knowledge of Enterprise
Architecture frameworks, e.g. TOGAF, Zachman
·
Demonstrated ability to influence
senior leadership (including Business Executives, CIO and GMD &CEO) and be
respected as a leader in advancing strategies across all of IT.
·
Experience in developing and
implementing IT architecture plans, Enterprise Information Architecture
standard and guidelines, software development methodologies and strategic
plans.
·
Track record for remaining unbiased
toward any specific technology or vendor and for being more interested in
results than personal preferences.
·
Track record for thinking about more
than technology issues, and for integrating the technical with the business and
information aspects for complete solutions.
·
Strong leadership skills to
indirectly manage across functional teams toward common solutions.
·
Excellent verbal and written
communication skills, able to explain and document the Enterprise Information
Architecture to diverse audiences (technical, business, etc)
·
Expert knowledge across multiple
Platforms, Processes and IT Architecture.
·
Agile and innovative mindset to drive
business outcomes enabled by technology.
·
Ability to translate business needs
into enterprise architecture requirements.
·
Strong background in understanding
organizational resources, priorities, needs and policies, and use of the same
in developing IT strategies and solutions
·
Analytical with good project
management and team leadership skills
·
Excellent Presentation,
communication, planning, organizational and negotiation skills
·
Exposure to multiple, diverse
business and technical configurations, technologies, and processing
environments.
·
TOGAF certification will be an added
advantage
How to Apply
Head of IT Security
The Head of IT Security reports to
the Chief Information Officer (CIO) and leads the development and
implementation of a comprehensive Cybersecurity program that facilitates
information security governance.
In this role, you will be accountable
for the specification and delivery of all products, services and materials
required to operate best practices of cybersecurity for Kenya Airways. You will
also maintain current knowledge of cybersecurity and the changing threat landscape;
track new developments in rapidly changing information technologies and
implement improvements to all layers of security related to the Kenya Airways’
perimeter, network, endpoints, applications, data, monitoring, incident
response, disaster recovery, business continuity, and enterprise risk
management.
The position requires a leadership
approach that is engaging, imaginative, and collaborative, with the ability to
work with other leaders to set the best balance between security strategies,
general controls, compliance, and other organizational priorities.
Responsibilities
·
Lead and motivate the IT Security
team to help ensure the company continues to operate in a secure, stable, and
compliant environment.
·
Amend, implement and monitor a
comprehensive enterprise data security program to ensure the integrity,
availability and control of company, customer, and government information and
technical data.
·
Lead the development of up-to-date
information security policies, procedures, standards and guidelines, and
oversee their approval, dissemination, and maintenance.
·
Ensure that the Company’s security
plan is in compliance with applicable laws, regulations, and contractual
requirements. This includes maintaining current knowledge on changing
regulations specific to security, identifying appropriate implementation plans,
and ensuring requirements are met.
·
Responsible to manage the daily
operations for IT Vulnerability assessment, Data Leakage, Firewall reviews and
providing timely updates, support issues regarding to endpoint’s vulnerability,
patch, and security configuration scanning and providing solution
recommendations to avoid repeated issues.
·
Defining procedures and standards
related to the management and resolution of vulnerability, patch, security
configuration and other security assurance services.
·
Communicate IT security risk through
effective engagement with all stakeholders for agile decision making and
awareness.
·
Provide support, guidance, mentoring
and education, to ensure that appropriate monitoring and controls are in place
for compliance with established security policies and procedures
Serve as subject matter expert on security standards, best practices and business aligned best practices.
Serve as subject matter expert on security standards, best practices and business aligned best practices.
·
Evaluate and implement new technology
or process solutions to ensure appropriate security considerations are
addressed.
·
Create and manage information
security and risk management awareness training programs for employees,
contractors, vendors and/or clients.
·
Facilitate and identify acceptable
levels of risk and establish roles and responsibilities with regard to
information classification and protection.
·
Oversee incident response planning
and the investigation of security breaches, review investigations after
security incidents, including impact analysis and recommendations for avoiding
similar vulnerabilities.
·
Work with Internal and External
Auditors on security and system access reviews.
·
Lead the designing and implementation
of IT controls designed to mitigate identified risks and ensure they are
monitored for continued effectiveness.
·
Lead and manage the implementation of
COBIT (Control Objectives for Information Technology).
Qualifications
·
An IT related bachelor’s degree or
similar qualifications with relevant IT Security professional qualifications.
·
At least 10 years’ experience in
similar role in IT Security Services coupled with a strong knowledge of
security architectures and technologies including assessment, methodologies,
compliance standards etc.
·
Solid knowledge of Security
standards, IT security regulatory and compliance regulations and standards like
PCI, HIPAA, Sarbanes Oxley, ISO 27001, NIST, CSF, COBIT, ITIL, SANS 20 and so
on.
·
Knowledge of risk assessment
procedures, policy formation, role-based authorization methodologies,
authentication technologies, and security attack pathologies.
·
Strong leadership, analytical,
problem-solving, written, verbal and presentation skills.
·
Extensive interpersonal skills with
the ability to work effectively with end-users, IT peers, managers and vendors.
·
Prior experience working with
external auditors and regulators.
·
Strong business acumen, people
management skills, conflict management & resolution skills, negotiations
skills.
·
Demonstrated proven success in
working in a team as well as independently and exhibit follow-through to
understand root causes of issues.
·
Strong leadership, analytical,
problem-solving, written, verbal and presentation skills.
·
This position calls for an individual
who exhibits thoughtful introspection but is also able to assess a broad
spectrum of issues.
How to Apply
Head of Digital
As a direct report to the Chief
Information Officer (CIO), The Head of Digital is the senior leader charged
with creating a vision, plans, and drives the enterprise-wide digital strategy
by providing technology that enables digital customer experience through web,
mobile and social media platforms for internal use.
This position will be accountable for
driving automation across the firm, improving developer productivity, and
increasing customer satisfaction by extended use of same platforms where
relevant to meet Kenya Airways’ internal requirements.
You will be responsible for planning,
leading, organizing, and motivating agile project teams to achieve a high level
of performance and quality in delivering agile projects that provide
exceptional value to our internal stakeholders. Works closely with senior
stakeholders and executive leadership to define and drive the role of digital
operations and how it can enable important enterprise-wide objectives.
You will provide and execute a vision
and strategy to help drive improved communication, collaboration, and
productivity within the Kenya Airways workforce. As part of this role, you will
work closely with all the functional areas in the company stakeholders to
modernize the digital workplace and make sure their technology requirements are
met.
The role holder will communicate effectively
and be able to translate complex technical concepts into views appropriate for
executive and senior management; independently produce presentations and
reporting to all levels of the organization.
You will also provide strategic
leadership and direction regarding data, technology, and innovation across the
airline; monitor and analyze technology and trends that could improve consumer
overall experience. The role holder also reviews reports, analyzes data
and provides feedback to teams in support of continual improvement efforts and
provides metrics and status to senior management.
Responsibilities
·
Oversee strategic design,
acquisition, management, and implementation of an enterprise-wide technology
infrastructure. Create a vision for and drive the enterprise-wide digital
strategy. Lead the digital strategy execution including coordination and
oversight of cross functional teams that deliver digital projects. Works with
executive team and staff to develop and implement a culture of exceptional client
service around technology and digital offerings.
·
Define project scope and schedule
while focusing on regular and timely delivery of value; organize and lead
project status and working meetings; prepare and distribute progress reports;
manage risks and issues; correct deviations from plans; and perform delivery
planning for assigned projects
·
Assist in team development while
holding teams accountable for their commitments, removing roadblocks to their
work; leveraging organizational resources to improve capacity for project work;
and mentoring and developing team members. Facilitate the scrum team for better
creativity and works to improve the efficiency of the development team.
Managing outside influencers. Remove the impediments for the scrum team.
·
Arranges daily stand-up meetings,
facilitates and schedules meetings, demos and decision-making processes in
order to ensure quick inspection and proper use of adaptation process. Conducts
retrospective meetings, organizes and facilitates the sprint planning meeting
and acts as safeguard for his team.
·
Managing stakeholder communications
and helping to implement an effective system of project governance.
·
Partner with senior leadership across
to advance the mission goals of airline with a focus on innovative technology
solutions; including identifying opportunities and risks for delivering
products and services digitally, as well as identification of competitive
services, opportunities for innovation, and assessment of marketplace obstacles
and technical hurdles to business success.
·
Accountable for successful planning
and coordination of the execution of multiple complex, high risk and
multi-dimensional infrastructure projects across the company related to Digital
Transformation and will act as the primary liaison for the airline with
strategic partners and vendors, ensuring alignment of efforts with the
airline’s strategic objectives. This role will also function as a change agent
for the airline by articulating the business needs and value of Digital
Transformation initiatives effectively enterprise-wide, influencing support and
driving adoption for digital-based initiatives.
·
Define and manage a well-defined
project management process and champion ongoing process improvement initiatives
to implement best practices for Agile Project Management. Is responsible for
managing the scrum process with the coordination of the scrum team in agile
methodology
·
Promote empowerment of the team,
ensure that each team member is fully engaged in the project and making a
meaningful contribution, and encourage a sustainable pace with high-levels of
quality for the team
·
Remain current with technology
standards, industry trends and emerging technologies, as well as product
development and product management best practices while ensuring compliance
with all regulations, policies, and procedures.
Qualifications
·
An IT related Bachelor’s degree or
similar qualification with relevant IT professional qualifications.
·
10+ years of working experience in
IT, of which 5 must be in Digital Practice.
·
Certified Agile project manager/Scrum
Master with relevant practical experience as an agile project manager/Scrum
Master or experience working in a Scrum Framework.
·
Strong understanding of the full
software development life cycle, processes and procedures with an understanding
of team needs, fundamentals of iterative and incremental development as well as
Service oriented environments and Agile practices.
·
Thorough understanding of the
lean/Agile software development methodologies, techniques, values and procedures
– User Stories, Continuous Integration, Continuous Testing, Pairing, Automated
Testing, Agile Games, Kanban, Extreme Programing (XP), Crystal, Feature Driven
Development (FDD).
·
Ability to produce quantifiable
metrics of performance and use these to maximize productivity
·
Coaching capability on agile scrum
with a Continuous improvement mindset – Must continually be growing
one’s craft, learning new tools and techniques to manage oneself and a team.
Must be able to lead and demonstrate value-add principles to a team
·
High level of mathematical aptitude
and strong problem-solving skills, Logical, analytical with an investigative
creative mind and ability to handle complex information with accuracy and
attention to detail. Knows and appreciates the value of metrics and
incremental delivery.
·
Design thinking experience and/or
training is desirable.
·
You strive in a culture of innovation
– willing to say yes and try out new ideas and living outside your comfort
zone.
·
You are comfortable handling multiple
competing priorities in a fast-paced environment.
·
Deep understanding of how culture and
team dynamics create exceptional teams.
·
Demonstrated experience developing
and implementing organization-wide technological, and digital strategies
aligned with organizational mission and focus on user experience.
·
Must be comfortable in an environment
where limited support or information may be available, along with the ability
to navigate seamlessly between setting a strategy and executing/implementing.
·
Demonstrated capability to lead and
execute large scale, complex, and cross-functional work efforts across multiple
disciplines with expertise and passion on understanding the needs of external
Customers and working with internal Customers to understand their barriers to
delivering service excellence.
·
High-level communication skills
including experience in leading management teams towards a strategic technology
vision.
·
Excellent written and verbal
communication skills when working with both internal business and technical
people with external customers, ability to solidify vague requests, explain
issues, and guide to solutions.
How to Apply
Employee Relations & Staff Welfare
At Kenya Airways, be part of a
culture where diversity, teamwork and collaboration reign. Join a company that
is just as employee-focused as it is on its customers and is consistently
awarded for both. We’re all about people, and our employees are why KQ is a
great place to work.
Responsible for managing an employee
relations and staff welfare team, this is a customer facing role where you will
be responsible for assisting in the development and implementation of ER strategies,
programs and policies which promote productive and positive relationships
between managers, employees and co-workers by helping to prevent and resolve
issues between individuals.
Responsibilities
·
Develop and modify ER & Staff
Welfare policies and procedures; conduct training, manage and coach a team of
ER & Staff Welfare professionals.
·
Act as an advisor to the various
stakeholders on employment legislation, union matters and all matters
pertaining to employee relations.
·
Develop, plan and implement staff
welfare programs and initiatives in accordance with the company policies for
purposes of enhancing positive employee relations climate that will improve
productivity.
·
Responsible for sourcing and managing
the canteen provider in accordance with the public health cleanliness and
safety standards.
·
Prepare, monitor and control Employee
welfare budgets to ensure effective cost control.
·
Manage insurances benefits (GLA, GPA,
LOL) and ensure speedy claim settlement.
·
Ensure implementation of long service
awards and retirees awards in accordance with the HR Policy.
·
Under the guidance of the Head-
Employee Relations and Staff Welfare, maintain relationships with
internal/external stakeholders/customers, the Unions and Functional Heads.
·
Assist in taking proactive measures,
based on internal data, changes in employment law, and ER company policies, to
ensure education is provided to the appropriate audiences with the goal of
minimizing legal risk and preventing the unfair treatment of employees.
·
Participate in, and may lead,
projects with a significant scope/impact. Represents ER in audits and
associated action plans.
·
Handle the more complex and sensitive
ER matters at their location, which will include certain head-level and other
key position ER issues and investigates formal charges from government
agencies.
·
Effectively manage all litigation and
Employment Tribunal cases on behalf of the company
·
Any other task as assigned
Skills
·
Strong negotiation and persuasion
skills – effectively influence all stake holders in a way that results in
acceptance, agreement or behavior change.
·
Strong analytical, problem solving,
critical thinking and organizational and advanced computer skills
·
Strong communicator, presenter,
influencer and conflict manager, with history of success coaching all levels of
management and employees through complex, difficult and emotional issues.
·
Good coaching and mentoring skills.
·
Resilience – Able to remain calm,
stable and in control of themselves in potentially emotional grievance handling
and disciplinary.
Key Competences:
·
Knowledge of Labor /Employment law
and its practical application.
·
Knowledge of current trends and best
practice of employee involvement and industrial relations.
·
Good awareness of the internal and
external industrial environment and successful adaptation to changing demands
and conditions of ER landscape.
·
Demonstrated capacity to lead and
advice on HRM and change management initiatives.
·
Experience of administering and
managing employee medical benefits plan and welfare services.
Qualifications
·
Bachelor’s Degree in HR, Psychology,
Business, or related field
·
6+ years of experience in employee
relations environment preferably in a large organization
·
Post Graduate Higher Diploma in HR.
·
Member of IHRM
How to Apply
Alliance Manager
Kenya Airways, a member of the Sky
Team Alliance, is a leading African Airline flying to 54 destinations
worldwide, 44 of which are in Africa and carries over four million passengers
annually. The Airline was recently voted the Leading Airline in Africa by
passengers in the World Travel Awards.
It has been voted the Leading Airline
in Africa – Business Class, four years in a row. Kenya Airways has a fleet of
36 aircrafts that are some of the youngest in Africa; this includes its
flagship B787 Dreamliner aircraft. The onboard service is renown and the
lie-flat business class seat on the wide body aircraft is consistently voted
among the world’s top 10.
Kenya Airways is currently seeking
additional talent to serve in the position of Alliance Manager – Alliances & Partnerships.
Reporting to theHead of Network Planning & Alliances, the ideal candidate will be tasked with the
responsibility of identifying opportunities, implementing and maintaining
viable airline partnership arrangements in liaison with all stakeholders for
maximum business and network opportunities. Key duties and responsibilities
are as outlined below;
Responsibilities
·
Developing and implementing the
program for Kenya Airways competitive strategy and determining the type and
level of co-operation in line with the competitive strategy.
·
Identifying, initiating and steering
viable potential partner agreements to expand and improve Kenya Airways’
network.
·
Establishing and maintaining
up-to-date profiles of network airlines and potential codeshare partners to
guide on choice of partners.
·
Evaluating and reviewing of existing
partnership agreements to determine value to Kenya Airways.
·
Establishing a Partnership Protocol
that ensures codeshare agreements are responsive to need, user friendly and
managed openly and effectively and work within Kenya Airways’ objectives.
·
Developing systems/reports for the
collection of data for performance monitoring and stakeholder’s information.
·
Developing and maintaining strong
working relationships with key stakeholders to ensure their buy-in and support
of Codeshare projects.
·
Developing, establishing and
implementing Codeshare infrastructure and communication processes within Kenya
Airways and with Codeshare Partners.
·
Managing the codeshare Projects’
budget, acting as budget holder and ensuring that the projects are carried out
in accordance to the budget and timescales.
·
Participating and contributing to
codeshare seminars, reports & partnership events as appropriate.
·
Maintaining records of commercial and
financial performance of the Codeshare Agreements.
Qualifications
·
Bachelor’s degree in a Business-related
field. A Master’s degree in a relevant filed is desirable.
·
3 – 5 years’ experience in a
relationship and/ or Partnership management role.
·
Demonstrable success in working in a
similar technical or commercial role
·
Experience in negotiating,
formulating and negotiating service level and cooperation agreements and
contracts.
·
Experience in analyzing and
interpreting information, statistics and financial accounts.
·
Experience in project management.
·
Ability to understand business
constraints & drivers and adapt strategies to address these
·
Previous people management and
Partnership experience will be key.
·
Proven track record of identifying
markets and marketing opportunities and delivering against this.
·
Broad general knowledge of airline
partnerships is an added advantage.
·
Ability to converse in French or any
other international language will be an added advantage.
·
Strategic thinker with strong
leadership skills
Competences
·
Must be possess excellent negotiation
skills
·
Excellent communication &
presentation skills
·
Strong interdisciplinary & team
working skills
·
Must be proactive and self-motivation
·
Possess strong analytical skills
·
Cross cultural sensitivity with
ability to navigate through diverse
How to Apply
Industrial Relations Manager
In this role you will be tasked to
design and lead proactive Industrial Relations strategies, policies, processes
and procedures that contribute to cordial industrial and industrial relations.
This position requires an individual
with practical experience in managing union-based interactions, welfare matters
including recommending best practice to enhance employee engagement for
productivity.
Responsibilities
·
Ensure consistent application of
industrial relations policies and procedures as well as monitoring of staff
motivation levels with a view of promoting employee satisfaction.
·
Create and implement all industrial
relations related practices, policies, procedures and strategies with the goal
of promoting a positive culture and high employee performance.
·
Contribute to the development and
implementation of ER strategy across the business.
·
Address conflicts and strive to
resolve them in a positive manner that benefits all parties and facilitates
healthy work relationships and manage the administration of all
discipline/grievance issues as per discipline /grievance procedure.
·
Coordinate disciplinary procedures and
systems; handle disciplinary cases; attend to disciplinary hearings, confirm
minutes and issuing verdicts with minimal litigation.
·
Design programs to ensure the fair
treatment of employees and effective communication between employees and
managers and provide guidance to line managers on behavior management and
effective counselling to staff.
·
Listen to and address employee
concerns, resolve employee issues and handle complaints to protect the
interests of all parties involved and encourage a supportive atmosphere in the
workplace.
·
In conjunction with the other
relevant parties in HR, develop, implement, and update Human Resources
employment policies and procedures.
·
Gathers and documents all facts
through interviews, records, and other sources; evaluate the validity of
complaints, violations of policy, and proper course of action.
·
Liaison on industrial relations
matters – attending conciliation meetings with union and labour officers
including negotiations for CBA.
·
Any other task as assigned.
Skills
·
Interpersonal skills – essential to
identifying the needs of employees and management.
·
Knack of problem-solving – devise
solutions to issues that arise in the workplace
·
Strong negotiation and persuasion
skills – effectively influence all stake holders in a way that results in
acceptance, agreement or behavior change.
·
Communication skills – ability to
listen and understand concerns and provide answers to complex workplace
questions.
·
Strong analytical skills – to assess
situations, make accurate observations and arrive at well informed decisions.
·
Resilience – Able to remain calm,
stable and in control of themselves in potentially emotional grievance handling
and disciplinary.
·
Work place pressure – Maintain
effective work behavior in the face of setbacks or overwhelming work demands.
·
Proficiency – in use of MS office
tools.
Competences:
·
Knowledge of Labour /Employment law
and its practical application.
·
Knowledge of current trends and best
practice of employee involvement and industrial relations.
·
Good awareness of the internal and
external industrial environment and successful adaptation to changing demands
and conditions of ER landscape.
·
Knowledge and effective application
of all relevant retail policies, processes, procedures and guidelines to
consistently achieve required compliance standards or benchmarks.
Qualifications
·
University degree – Bachelor’s degree
in HR / Business Administration or related field
·
5 years’ experience managing HR
processes in a labour intensive industry and 2 years’ must experience
specifically in labour and industrial relations management.
·
Post Graduate Higher Diploma in HR.
·
Additional qualifications in Employee
or Industrial Relations would be an added advantage.
·
Member of IHRM
How to Apply
Integration Design Manager
The Senior Manager Integration Design
will be responsible to design, deliver and quality assure all system
integrations and the enabling technology in accordance with enterprise
architecture roadmaps. S/he will also be accountable for managing the delivery
of Systems Integrator partners making sure that business requirements and
applications are providing the necessary information data flow and
functionalities
This role will take ownership of
assigned systems, processes, and technical requirements for the development of
robust integration process methodologies. This role will be actively involved
in the development, delivery, maintenance, and support of systems to provide
excellent service with respect to in-house initiatives, new and legacy center
processes, and project management tasks.
This role will be a blend of defining
the architecture, project management and technical support for issues
encountered engaging on the various interfaces, strategic integration
development, support and escalation of any issues encountered both on the
service or the ability for the partner to access the service and to provide
insight into any weaknesses or improvements that can be implemented in order to
develop the service further.
The role will also be responsible for
creating and updating any Standard Operational Procedures to manage the service
by working closely with other IT peers.
Responsibilities
·
Provide roadmap, design, development,
engineering, integration, and delivery of operationally viable applications,
infrastructure, network, and technology solutions through delivery excellence.
·
Drive and support key architectural
and technology decisions across KQ from demand intake to implementation.
·
Lead implementation activities of
enterprise integration strategy.
·
Work closely with Project Managers
and other leaders to deliver initiatives and solutions utilizing Agile project
management methodologies
·
Ensure the implementation, support
and management of the Integration Middleware and Enterprise Bus;
·
Provide Strong leadership skills and
demonstrate ability to coach, inspire and mentor a team
·
Comfortably work on different
projects simultaneously
·
Fully comprehend the Integration
architecture paradigms, Solution design and SOA governance concepts
·
Design and optimize integration
requirements between systems and between various clouds
·
Maintain the availability of
relevant, current, validated, and reliable knowledge related to systems and
solutions designs and patterns
·
Lower cost, improve quality, and
accelerate integration development through process and technology automation
practices
·
Ensure solution architectures are in
line with architecture blueprints, principles, standards and guidelines
Qualifications
·
A Bachelor’s Degree in IT, or a
related field
·
7+ years of experience in
architecting & designing IT solutions in multi -vendor environment
·
5+ years of experience
participating in full-life cycle Service Oriented Architecture implementations.
·
Conversant with middleware related
development lifecycles and design patterns
·
Strong knowledge of IT architecture
frameworks, concepts and best practices and strong strategic planning
capabilities;
·
Good industry and business
understanding/ knowledge;
·
Proven leadership and management
skills;
·
Excellent grasp of emerging/advance
technologies and platforms, specifically: Cloud Architecture, Digital
Architecture, Internet of Things and Cloud Services
·
Knowledge of Full stack architecture
(Application, Integration & Data Architecture) with proven experience of
architecting solutions reflecting availability, performance, load balancing,
caching strategies, DR, Data privacy and compliance, resource elasticity etc.
How to Apply