Reporting To: Branch Business
Manager
Overall Job Purpose
Overall Job Purpose
The Customer Service Officer will be responsible in offering excellent customer
service through quick resolution/escalation of customers queries in order to
ensure customer retention.
Responsibilities
·
To manage queues by constantly monitoring
customers wait time so as to ensure timely customer service.
·
To offer excellent customer service
through quick resolution/escalation of customers queries in order to ensure
customer retention.
·
To collate customer feedback through
interviews and customer feedback forms to ensure that we meet customer
expectations.
·
To Issue ATM Cards and cheques by
recording to ensure safe custody and timely delivery to customers.
·
To avail product Brochure/Marketing
materials and stationery for the customers by constantly replenishing the
banking hall in order to ensure adequate products information to the customers.
Qualifications
·
A business related degree from a
reputable institution
·
Minimum 2 years experience in the
banking industry.
·
Banking product knowledge and
procedures.
Key Competencies and Skills
·
Practical experiences in use of MS
Office applications
·
Ability to work independently under
strict deadlines.
·
Must have good interpersonal and
communication skills.
·
Results oriented and problem solving
skills.
·
Demonstrated good planning and
organizational skills.
·
Must be a team player and have
integrity