Directline Assurance Company
We are looking for a motivated and qualified professional to fill the following position:-
We are looking for a motivated and qualified professional to fill the following position:-
Customer Service Assistant Sales – Kerugoya
Key Duties and Responsibilities
·
Ensure growth of the allocated
insurance intermediaries and that they meet their targets.
·
Promote the company’s
products/services.
·
Understanding the requirements of the
customers and assisting them fill the necessary proposal forms and
endorsements.
·
Confirming that the proposal form is
correctly filled out, signed and all necessary documents are attached.
·
Stating to the customer the premium
payment, collecting and ensuring that the payment is correct.
·
Following-up and calling assigned
intermediaries/insured and reminding them of their pending short period
extension.
·
Assisting customers/intermediaries
with product/company information.
·
Processing and dispatch of
quotations.
·
Distributing intermediary related
correspondences e.g. customer notices.
·
Responding to customer inquiries
and/or complaints in a courteous and professional manner while ensuring
customer needs are serviced accurately.
·
Handling both inbound and outbound
calls within an acceptable time period.
·
Intermediary account opening.
·
Any other duties that may be assigned
from time to time.
Minimum Qualification, Skills and Experience
·
A University degree from a recognized
university in a Business–related field
·
At least two (2) years relevant work
experience preferably motor insurance.
·
Certificate of Proficiency in
insurance is desirable
·
Proficiency in use of computer
applications
·
Thorough understanding of general
insurance procedures and sales strategies that work
·
Must have sound analytical,
negotiation, interpersonal and good communication skills
·
Ability to plan, organize and
prioritize (ability to work within strict deadlines and minimum supervision)
·
Be able to handle complaints and
difficult situations in a tactful manner and display high degree of maturity
The current vacancy is in Kerugoya
branch but note the Company reserves the right to relocate its employees on
Temporary or Permanent basis to any of the Company’s branches.
Applications to be received before
6th May 2019 close of Business (COB).
Please indicate the job being applied
for in the subject heading of your email.Email: human.resource@directline.co.ke
