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Vacancies in Bonfire Adventures, Nairobi, Kenya

Tours & Travel Consultant

o    Being amicable and approachable with flexible working hours.
o    Being professional and assertive
o    Being detail oriented
o    Comprehensive industry knowledge
o    Customer service
o    Computer knowledge

o    Interpersonal relationships
o    Meeting deadlines
Responsibilities
o    Responding to inquiries regarding hotels & safaris within 24hrs
o    Create and sell innovative tour packages to meet market demand
o    Prepare itineraries to the various destinations of interest
o    Making flight quotations
o    Doing tour bookings – both inbound and outbound
o    Ensuring KWS park rules & hotel regulations are made clear to tourists
o    Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
o    Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
o    Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
o    Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
o    pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
o    Coordinating with other team in arranging flying & ground packages
o    Making follow-ups for tour quotations
o    Ensuring that tours quotations are competitive
o    Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
o    Any other duty as may be assigned from time to time.
Qualifications
o    Certificate or diploma in Tour operations or tourism management or related field
o    Over one year experience as Tour/travel consultant in a busy environment
o    Ability to use various tours/hotel booking systems.
o    IATA qualification is an additional advantage
o    Experience in outbound tours is an advantage
o    knowledge of GDS an advantage

Accountant

o    Knowledge of accounting principles and practices
o    Knowledge of Quick books
o    Knowledge of finance principles
o    Knowledge of financial reporting
o    Technical accounting skills
o    Flexible and able to work under pressure
o    Previous experience of general accounting

o    Proficiency in relevant accounting software
o    Certificate/Diploma/Degree in Finance or Commerce
o    CPA (K) or ACCA
o    Financial Management Experience

Marketer

o    Present, promote, and sell products or services to new and existing clients
o    Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing
o    Conducts post-tour evaluations, analyses and reports response
o    Liaise with airlines for the best prices as well as other transport companies to ensure travel arrangement including for transport, accommodation and food as made according to the clients’ requirement
o    Book transportation and hotel reservations, using computer terminal or telephone
o    Negotiate and prices tours for the clients to help generate revenue for the tour company Arrange for the collection of payment as well as for transportation and accommodation from customers
o    Conduct client relationship management which will include; assisting clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
o    Promote the tour company using e-marketing
o    Create and advise the clients on their itinerary
o    Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
o    Tracks and notifies travellers of payment received and balance due
o    Promotes tours and generates publicity by attending travel fairs, tour & travel presentations
Qualifications
o    Certificate/ Diploma in Tourism Studies, Business Administration or related field
o    More than 1 year of in the tour business
o    Good negotiation and planning skills
o    Good at providing positive public relations
o    Able to handle complaints well
o    Good organization skills
o    Able to multitask and coordinate several tour events simultaneously
o    Good communication skill in both oral and written
o    Good customer and Personal Service

Messenger

o    Clean all offices daily
o    Keep the social amenities (kitchen meeting rooms e.t.c) clean and all equipments in good working condition.
o    Ensure there are sundries items needed in the washrooms at all times
o    Report any faults on all the office equipments.
o    Dust all surfaces and windows on a daily basis.
o    Organize office tables and surfaces professionally.
o    Ensure the washrooms are thoroughly cleaned and properly used.
o    Make tea for office staff/visitors
o    Any other duties as may be delegated by your supervisor
o    Self driven, mature, clean and well organized
o    Excellent communication skills
o    Team player with good attitude towards work and colleagues.
Qualifications
o    KCSE, mean grade C+ and above.
o    Experience at least one year
o    Certificate / diploma in computer application is an added advantage

How to Apply
If you meet the above, kindly send your application along with an up-to-date CV with telephone contacts for three professional referees to career@bonfireadventures.com

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