Job Vacancy: General Admin and Customer Service Rep
Responsibilities
Responsibilities
·
Answer and direct phone calls
·
Organize and schedule appointments
·
Plan meetings and take detailed
minutes
·
Coordinating appointments and
meetings and managing staff calendars and schedules.
·
Develop and maintain a filing system
·
Update and maintain office policies
and procedures
·
Maintain contact lists
·
Provide general support to visitors
·
Act as the point of contact for
internal and external stakeholders
·
Liaise with executive and senior
administrative assistants to handle requests and queries from senior managers
·
Manage large amounts of incoming
calls
·
Handle complaints, provide
appropriate solutions and alternatives within the time limits and follow up to
ensure resolution.
·
Go the extra mile to engage customers
·
Communicate and coordinate with
internal departments
Requirements
·
Proven experience as an
administrative assistant or office admin assistant
·
Proficiency in MS Office
·
Excellent time management skills and
the ability to prioritize work
·
Attention to detail and problem
solving skills
·
Excellent written and verbal
communication skills
·
Strong organizational skills with the
ability to multi-task
·
High School Certificate; additional
qualification as an Administrative assistant or Secretary will be a plus
Job Vacancy: Human Resources Officer
Job
Summary: Maintains and enhances the
organization’s human resources by planning, implementing, and evaluating
employee relations and human resources policies, programs, and practices.
This position reports to the Finance
Manager.
Job
Description
·
Assist with recruitment, training and
developing staff
·
Approving job descriptions and
advertisements
·
Looking after the health, safety and
welfare of all employees
·
Organizing staff training sessions
and arrange staff onboarding/off boarding
·
Monitoring staff performance and attendance
·
Advising line managers and other
employees on employment law and the employer’s own employment policies and
procedures
·
Work with Compliance Manager to
ensure that the organization adheres to all employment compliance requirements
·
Ensuring candidates have the right to
work at the organization, ensuring all short-term employees and casuals have up
to date contracts and that the organization is complying with all regulations
·
Assist with negotiating salaries,
contracts, working conditions or redundancy packages in line with managers and
external parties as required
·
Maintain and update job requirements
and job descriptions for all positions as required.
·
Maintain employee records
(attendance, leave schedules, contracts) according to policy and legal requirements.
·
Supporting the development and
implementation of HR initiatives and systems
·
Support management (and external
parties) in disciplinary and grievance issues
·
Maintain employee records
(attendance, leave schedules) according to policy and legal requirements
·
Other general administrative duties
as required
As a member of the Finance and
Administration team you will also be expected to provide other support to the
organization as required.
The above duties shall always be
executed in a manner taking the company’s best interests and profitability into
account.
Position
requirements
·
Human Resources qualification, member
of IHRM an advantage
·
More than three years’ experience in
a HR role
·
An ability to work without
supervision
·
Word and excel skills
Please send an updated CV and
application to emma@olivado.com by 15th April 2019.