Our
client is a serviced office company and seeks to recruit a smart, outgoing and
customer centric person for the role of Customer Relations Officer.
The purpose of this role is to provide and promote efficient and Professional Overall Operations and support services to the company.
The purpose of this role is to provide and promote efficient and Professional Overall Operations and support services to the company.
Salary: Ksh 65,000 + Medical cover
Location: Nairobi
Responsibilities
Customer Relations
·
Ensuring that workspace is fully
operational and processes are running smoothly
·
Handling the Reception and welcoming
walk in clients who have come in for a tour of the space.
·
Open and maintain customer accounts
by ensuring all relevant account information
·
Resolve product or service problems
and/or provide alternatives within set time frames
·
Recommend potential products or
services to management by collecting and analyzing customer needs
·
Generate sales leads for our
Marketing team to follow up.
·
Build sustainable relationships of
trust through open and interactive communication and working towards and
maintaining 100% occupancy.
·
Communicating to members and ensuring
highest levels of members satisfaction.
·
Implement and maintain periodic
Customer Service Index
·
Meet personal sales and churn targets
·
Be the liaison of clients upgrading,
cancelling contracts and coordinate invoice dispatch and payment are current
and also deposit upgrades or refunds
Administration
·
Liaise and negotiate with vendors and
contractors including catering, cleaning, security, network, maintenance, and
building ownership.
·
Manage the coworking space including
consumables supply, facility cleanliness, equipment maintenance etc
·
Ensuring the space is kept neat and
tidy and provides a welcoming and professional environment in which to meet and
work.
·
Office Space management, including
responsibility for security, access (members, staff and guests) and health and
safety.
·
Management of external contracts with
Service Providers, including telephone, printing/photocopying, utilities and
building services e.g. air conditioning, Lift Management.
·
Ensuring all the Monthly utility
bills are forwarded on time and payments are done on time this Includes Electricity,
Internet & Printing
·
Ensuring all Mint Hub Licenses are
renewed annually and on time.
·
Organising repairs at the office
space with the Contractor and informing the respective members if need be.
·
Organising Parking Slots for new
members with the management and resolving parking issue with the Members
·
Supervising Office Assistants who are
responsible for ensuring cleanliness of the space and making Office tea.
·
Supervising the Security officer and
ensuring all the Security standard operating procedures are followed
·
Ensuring building and member safety
as it relates to fire and emergency plans.
·
Maintaining and Updating office
Inventory, Furniture & equipment in liaison with the Accountant
·
Receiving mail and packages on
behalf of the Members and forward to the individual Members
·
Coordinate and host external events
to take place in the space (such as workshops, networking events, lunch and
learns, etc)
Qualifications
·
Business degree or equivalent
·
5 years’ experience in an
administrative role in a busy customer oriented environment
·
People management skills
·
An eye for detail
·
Strong customer service orientation
·
Assertive and an execution superstar
·
Outgoing
How to Apply
Qualified
candidates should send their applications to info@leeandmyles.com so as to reach us on or before 30th April 2019
quoting “CUSTOMER RELATIONS & ADMIN OFFICER” on the email subject line.
Only shortlisted candidates will be contacted.