Check your search results here

Club Lounge Agent Job in Nairobi, Kenya - Club Lounge Agent

Job Summary

The incumbent in this position is responsible for checking-in and checking-out our guests on the Club Lounge/ Apartment Floor in a friendly and caring manner. At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.
·         Diploma or Certificate in Front Office Operations or Higher qualification in Hotel Management.

·         Must be computer literate – working knowledge of office packages – word, excel.
·         Experience: A minimum of three (2) years experience in a similar position, additional language ability is a plus / Minimum of three (2) years experience with a noted Hotel/Brand.
·         Knowledge of cashier operations.
·         Knowledge of Hotel business operations.
·         Communicate clearly and understand the predominant language(s) of our guests.
·         Work in a standing position for long periods of time (up to 6 hours).
·         Proficient in computer operations including hotel management system, word, excel & outlook.
·         Good people management skills.
·         Must be flexible and adaptable to change.
·         Demonstrate time management and organizational skills.
·         Must be internally motivated and detail oriented.
·         Must be able to work a flexible schedule including days, weekends and holidays.
·         Punctuality and regular and reliable attendance.
·         Honesty and Integrity.
·         Building teamwork.
·         Interpersonal skills; customer service orientation, communication skills.
·         Writing skills: able to write welcome letters and apologies to guests.
·         Listening & oral skills.
·         Registers guests and assigns rooms, accommodates special requests whenever possible.
·         Assists in pre-registration and blocking of rooms for arrivals.
·         Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.
·         Understands room status and room status tracking.
·         Knows room locations, types of rooms available and room rates.
·         Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
·         Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms.
·         Prepare arrival reports and share with the concerned departments.
·         Conduct room inspections and coordinate your findings with the necessary departments.
·         Ensure the cleanliness and neatness of the Club Lounge areas.
·          Possesses a working knowledge of the reservation department, takes same day reservation and future reservation when necessary.  Knows cancellation procedures.
·         Uses proper telephone etiquette.
·         Uses proper mail, package, and message handling procedures.
·         Attends daily briefings, does a thorough verbal and written handover and is aware of daily activities taking place in the Hotel.
·         Reports any unusual occurrences or requests to Shift Leader or designated Manager.
·         Knows all safety and emergency procedures.
·         Develops a thorough knowledge of computer system, room allocation and types of rooms.
·         Stays up to date on room rates, packages, discounts, and how to handle each as well how each relates to each department.
·         Develops a detailed knowledge about the Hotel staff, services and hours of operations.
·         Conduct daily courtesy & departure calls.
·         Completes check in and check out procedures efficiently.
·         Escorts guests to their rooms whilst promoting the hotel and following all necessary procedures.
·         Obtains a cash float and keep it balanced.
·         Post charges to guests’ accounts.
·         Handles cash, cheques, credit cards and direct billing requests properly.
·         Transfers folios charged to city ledger to each Company/TA account correctly.
·         Responsible for returning guests’ passports after scanning them immediately.
·         Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests, if required
·         Uses proper vouchers to deal with different front desk transactions (petty cash, meal and paid out vouchers).
·          Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
·          Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene and Health & Safety.
·         Ensures that a good relationship is kept between all other departments.
·          Play and active role in the implementation of new procedures and services.
·         Reports for duty punctually wearing the correct uniform and name tag at all times.
·         Performs any other duties as assigned to him/her by management.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here