Scope
Responsible for processing payments from guests in settlement of their bills.
Responsible for processing payments from guests in settlement of their bills.
Responsibilities
·
Welcome and acknowledge all guests
according to company standards, anticipate and address guests’ service needs,
and thank guests with genuine appreciation as per the company guidelines.
·
Receive and post all food and beverage checks into the hotel computer system.
·
Process all payment methods in accordance with company accounting procedures and polie.
·
Obtain assigned float and ensure accuracy of contracted monies, obtaining change requiredfor expected business level, and keeping bank secure at all times.
·
Count float at end of shift, complete designated cashier reports, resolve any discrepancies drop off receipts, and secure bank.
·
Understand the food and beverage services being provided, including any promotions.
·
Manage customer or team member inquiries and complaints
·
Adhere to the daily checklists and notify management of any discrepancies.
·
Set up and organize cashier workstation with designated supplies, forms, and resourcematerials and maintain cleanliness of workstation at all times.
·
Perform other reasonable job duties as requested by Hotel Manager.
Qualifications
·
High school graduate or equivalent experience. (Hospitality certification is a plus.)
·
3 years’ experience in a similar role
preferable in busy hotel.
·
Excellent English verbal, written and reading skills.
·
Excellent
mathematical and analytical skills.
·
Working knowledge of various computer software programs (MS Office,restaurant
management software, POS).
·
Customer service oriented with a lively, energetic, and outgoing personality.
·
Well-organized and detail-oriented.