Resolution Insurance Company Ltd is a
general insurer offering innovative and responsive insurance solutions.
We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
The Branch Administrator’s overall
purpose is to coordinate the overall functions of the Branch and act as a
liaison between the Branch and other departments.
We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
The Resolution Insurance brand is
energetic and trendy. In pursuit of our ambitious growth plan, we are looking
to fill the position below:
Branch Administrator – Mombasa
The jobholder is tasked with ensuring
excellent customer experience at branch level through maintenance of an
attractive office look, properly stocked with necessary sales and customer
material, facilitation of technology adoption and utilization amongst other
administrative tasks.
The jobholder is expected to
demonstrate commitment and loyalty and perform all duties in accordance with
the organization’s office routines and procedures, keeping in mind the overall
business objectives.
Key Responsibility Areas:
Reporting
·
Preparation and analysis of relevant
reports for the Branch.
Office Admin Roles
·
Receive, record and sort incoming and
outgoing mail and parcels to ensure correct destination.
·
Manage banking, receipting and petty
cash management.
·
Assist in procurement of and ensure
proper management of office supplies and assets.
·
Monitor and oversee the general
cleanliness of the office.
·
Assist in coordinating maintenance
and repair of office equipment.
·
Assist in coordination of sales and
branch activities/events.
Sales Admin Roles
·
Handle production of final bid
documentation for the sales team.
·
Receive, log, handle and resolve
internal and external customer’s queries, complaints and other issues raised
via face to face, telephone and email within the stipulated period.
·
Ensure RIL customer service standards
are maintained at the Branch.
·
Receive, vet, register and onboard
new Medical clients (retail and corporate) and ensure they receive services
they are entitled to.
·
Ensure all Medical application form
requirements/details have been provided by the sales agent or contact persons
within the specified period and meet company requirements.
·
Ensure accurate and timely setting up
and management of Medical client’s details such as member terminations, cover
benefit changes, contact persons and address changes.
·
Responsible for requisition, distribution
and reconciliation of sales merchandise for the Branch.
·
Maintain records at branch level.
·
Complement the general Business
Underwriter.
Qualifications and Experience:
Essential
·
Diploma in a business related field.
Bachelor’s degree is an added advantage.
·
Good working knowledge of MS Office
especially MS Excel.
·
At least 1-year relevant experience.
·
Excellent interpersonal and
communication skills.
Desired Skills and Qualities
·
Customer centric.
·
Good time management and
organizational skills.
·
Self-starter and can work under
minimum supervision.
If you believe you are a team player
and would be a valuable resource to this ever growing brand, kindly visit our
careers page on http:www.resolution.co.ke/careers by Close of Business on
Monday, 22nd April 2019.
Applications should be made strictly
through the careers portal.
Only shortlisted candidates will be
contacted.