Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach. Here’s what our team has accomplished in the few years since our founding:
Supported
the growth of over 200 small furniture businesses across the country • Grown
from a start-up to mid-sized company
Creative Content Creator
Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach. Here’s what our team has accomplished in the few years since our founding:
Reached
over 100,000 Kenyan homes with our products • Attracted global investment to
continue fuelling our growth and vision
Technical Maintenance Manager
The Role in Brief
You’ll
take responsibility for ensuring that all the equipment in our growing factory
is operating efficiently and safely. This is a
key technical leadership role that requires leading
a technical team in developing and implementing
world-class maintenance systems.
The Technical Maintenance Manager will work closely
with our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·
Develop and oversee the
implementation of preventative maintenance for all machinery –
including foam processing and woodworking light and heavy equipment
·
Plan and manage stock and supply
chain for spare parts and factory consumables to minimize downtime
·
Regularly review and
update maintenance protocols to ensure best practices
Technical Team Management
·
Lead and coordinate the work of a
team of technicians working across different shifts; ensure they have the
resources and skills to quickly and effectively respond to downtimes
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are compliant with
current procedures and safety standards
Continuous Improvement
·
Continuously work to prevent and
minimize downtime
·
Routinely review machinery and
electrical safety to ensure the highest standards are met
·
Identify opportunities for
cost-effectively implementing equipment redundancies to ensure work
interruptions are minimized in the case of equipment breakdowns
·
Support the planning, installation and
commissioning of new production lines
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop systems and tools in Microsoft
Excel
·
Good management skills, with a track
record managing a small to mid-sized team including technical roles
·
Strong professional references demonstrating
professional accomplishment and trustworthiness
·
Deep technical knowledge of
motor-driven and hydraulic machinery as well as a good working knowledge of
electrical control systems
·
Hands-on experience leading
mechanical maintenance in a factory setting
·
At least 5 years’ experience working
in a manufacturing setting or other environment involving significant machinery
usage
Digital Marketing Assistant
The Role In Brief
The
ideal Digital Marketing Assistant is an analytical person who has a passion for
engaging customers and telling the Moko story. They care about giving the
customer the best experience and putting a smile on their face and sparks in
their eyes. They are self-motivated and keen to learn on the job. They enjoy
taking on a variety of tasks from running digital marketing campaigns to
running market research surveys. They like to find solutions to problems and
think of ideas to improve the customer’s experience and they strive to achieve
the best possible outcome.
Responsibilities
Customer care and support
·
Follow up on leads to coordinate when
orders can be placed and delivered
·
Coordinate with the “Dreamliner”
delivery team to arrange home deliveries to customers
·
Ensure that payments are collected
and logged in our system
·
Assist customers in case of queries
such as replacement of the product or assistance with product guarantee
·
Receive inbound calls and offer
support to customers questions and queries
·
Respond to customers messages and
comments on Social Media, Whatsapp, email and other digital platforms
·
Manage the Moko care program by
giving customers an experience worth talking about
·
Digital Activities
·
Support digital marketing team to
generate and gather content for marketing and social media campaigns
·
Keep an up to date record of leads
and customers generated from online conversations and manage the inbound
customer system
·
Support the digital team plan and
execute marketing campaigns and activities
·
Propose new ideas about ways to
engage our customers online with our brand and suggest improvements about
marketing campaigns and customer engagement system.
Support Market Research
·
Collect testimonials from customers
and provide any insightful feedback to management to develop our products and
our brand
·
Conduct market research and
customers’ insights collections (both online and offline) through surveys or
1:1 interviews
·
Summarize data collected from market
research and offer recommendations
Qualifications
·
Digital Marketing experience is a
plus, but not a requirement
·
Extremely strong interpersonal skills
and outgoing personality
·
An enthusiastic individual with
outstanding problem-solving skills to assist customers in their purchase and
after sales journey
·
Strong analytical skills and
attention to detail—ability to analyze data and proactively identify and
address issues with customer accounts
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young,
quickly-growing organization and team
Imports Manager
The Role In Brief
Our
supply chain is at the core of our business, bringing materials from around the
world which are ultimately crafted into locally-made furniture adorning homes
across Kenya. This role will ensure that
our import supply chain grows and develops apace with the company’s
product development and manufacturing plans. The
ideal Imports Manager will be able to manage and grow a
strategic global supplier network and ensure systems and processes are in place
to meet growing procurement needs. A highly analytical, detail-oriented
individual who can scour the globe for the best suppliers while building strong
procurement and logistics systems would be a strong fit for this role.
Responsibilities
Lead Import Supply Chain Growth and Development
·
Ensure import supply chain
systems, processes and team capacity are apace with company growth
·
Proactively grow the company’s
supplier network for key materials to mitigate risk and keep pace with growing
demand; identify and attend relevant trade fairs and conduct overseas factory
visits
·
Keep up-to-date with global market
changes relevant to our key product lines
·
Develop international sourcing plans
to accommodate increasingly complex sales and manufacturing needs
·
Effectively identify and troubleshoot
problems wherever they may arise along our supply chain and implement
effective, lasting solutions
Manage Key Supply Chain Relationships
·
Manage relationships with key local
and foreign service providers
·
Coordinate work with our
Mauritius-based global sourcing team
·
Oversee key global supplier
relationships and support in building new ones
Achieve Efficient Compliance
·
Keep abreast with local and global
regulatory changes such as those concerning customs and product standards
·
Ensure compliance practices are built
into our systems in an efficient, streamlined way
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management
experience managing a large team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Production Officer
The Role In Brief
Moko’s Production Officer helps
us bring joy to thousands of families by manufacturing world-class
furniture. You’ll lead a production team for a
key productcategory, such as sofas, mattresses or foam
cushions. Factory Officers are organized and driven team
leaders who are eager to join us in building one of Africa’s largest
furniture factories.
Responsibilities
Bring delight to our customers by making quality products,
efficiently
·
Lead your team in
meeting production targets while upholding high standards of quality
and safety
·
Ensure efficient management of raw
material inventory and determine optimum stock and re-order levels
·
Collaborate with finance, sales and
warehousing teams to meet and exceed customer expectations
·
Plan production scheduling
to meet customer demand
·
Coordinate with maintenance team to
maximize machine uptime
·
Achieve consistent levels of high
quality and support a culture of continuous improvement
Lead a high-performing production team
·
Provide continuous feedback and
coaching; regularly review team members’ performance
·
Assist in the hiring and training of
new team members
·
Achieve high compliance with health
and safety standards and other best-practice policies and procedures
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues.
·
Strong attention to details and
ability to deliver on assigned tasks with independence and little supervision
·
Candidates with at least 2 years’
experience supervising a team preferable
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
Eagerness to join a young,
quickly-growing organization and team
·
Technical background a plus
Health & Safety Officer
The Role In Brief
We
are looking for someone to foster safety for our team members as the
build and deliver products to delight our customers. You’ll be passionate and
knowledgeable about occupational and environmental safety, driven to
create and maintain a world-class working environment. Most importantly,
you’ll be effective at turning principles and regulations into everyday reality
by collaborating with teams across the company to raise awareness and change
behaviours.
Responsibilities
Work across teams to ensure safety
·
Champion a safety agenda
and culture across the company
·
Regularly review working conditions
and work with line managers to correct non-compliance and realize opportunities
for improvement
·
Manage and monitor issuance and usage
of PPEs, including PPE inventory
Manage audits and compliance with regulatory bodies
·
Collaborate with third-party auditors
to ensure all audits are conducted properly and on-time and all licenses are up
to date (OSH, NEMA, fire safety, planning)
·
Develop and execute action plans to
address any issues identified in audits
·
Maintain strong relationships with
local regulators based on transparency and compliance
·
Regularly identify opportunities for
assessing risk and implement improvements
Integrate safety into routine systems and
procedures
·
Develop and maintain training
protocols around safety, health and environment
·
Review standard practices and
procedures and effectively integrate safety, health and
environment best practices where appropriate
·
Conduct
regular safety, health and environment trainings with all team
members tailored to their roles
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Previous experience working in a
similar role in a company with high standards of
occupational health and safety; preferably in the manufacturing
sector
·
Strong working knowledge of
occupational and environmental regulations and risks
·
Excellent written and oral
communication skills and a strong ability to lead and influence others
·
Demonstrated experience drafting and
implementing training and procedural documents
Creative Content Creator
The Role In Brief
We’re looking to add a
super creative, word wizard to our Marketing team (also known as Nap-stars
for our love of naps) that can help us grow our digital marketing presence. We
have an ambitious plan to reach more people online and let them know about the
Moko’s dreamy products and you’ll help us achieve this dream. You’ll have a
passion to come up with new ideas and stories for content and find a
fun and creative ways to tell these stories to our online audience.
You’ll be the guardian of our brand voice and ensure all the messages created
are appropriate and inline with the brand. You will put your ear out for trends
and topics that our audience is interested in and use that insight to create
messages that our audiences can relate to. You will assist the digital team in
testing different content so that we can find the perfect recipe for
our brand. Most importantly, you’ll be eager to take on more responsibility and
grow your career as part of our team.
Responsibilities
Create content for social
media and other online platforms and tell the “MoKo cares” stories
·
Work in close collaboration with the
Brand & Buzz manager to create content for emails, WhatsApp and
other channels to nurture leads in the pipeline
·
Create content for Facebook
and Instagram monthly calendar
·
Make the Moko brand alive by creating
stories around brand elements we have e.g. Moko dream team cartoons,
·
Join the home delivery team,
marketing activation days and Moko cares deliveries and share pictures and
stories about our customers that are worth sharing
·
Support the customer care inbound
team to collect personal and fun facts about leads and customers
·
Create stories about the nap-stars
team that can be shared across different channels
·
Start and manage a blog about
relevant topics*
Be the brand voice guardian
·
Write and edit content for
the website
·
Review and make more Moko any brand
related content e.g. correspondence with job applicants, collaterals
for hiring, correspondence with customers activating their warranty, postcards
for the Moko care story, etc
·
Write FAQ that we can publish on the
website and use on social media to respond to queries.
Research & A/B Testing Support
·
With the help of the Digital
Marketing Officer, create variations of content in order to find the
copy that works best for the brand
·
Carry out social listening. Track
conversations around relevant keywords and topics to find opportunities
for content creation and to monitor brand sentiments from our
audiences.
·
Carry out research, gather market
data and use the results to come up with well-informed topics and themes
for content creation
·
Identify opportunities from trending
topics that the brand can ride on and promptly create
tasteful content to improve visibility and virality.
Career Growth + Compensation
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we constantly
have new roles opening up and opportunities in many functions. This results in
fast career growth for those who are ready to take up the challenge.
Qualifications
·
Proven work experience as
a Content Creator or copywriter or similar role
·
Excellent writing and command of the
English language
·
Familiarity with writing for SEO
·
Creative minded with an ability
to conceive or find interesting ideas / stories for new content
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Outgoing personality with Strong
interpersonal skills and ability to carry out research and get fun, shareable
stories from customers
·
Eager to join a young,
quickly-growing organization and team
How to Apply
Please visit our website moko.co.ke/careers and apply through our online form.