Cyber Security Head of Department
Description
Evergreen Requisition Data Scientist
Systems Administrator
Territory Account Executive
Software Developer (Persons With Disability)
Senior Officer
Description
We are pleased to announce the
following Head of Department – Cyber Security within the Corporate Security Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Chief Corporate Security Officer, the position holder will be responsible for all security
elements within the Cyber Security Function, designing, implementing and
managing sound Security controls in support of other Business Units.
The role holder will lead overall
management of Safaricom’s Cyber Security Operations, which includes the
following functions: Cyber Strategy & Secure By Design, Cyber Prevent &
Defence Center, Managed Cyber Security Services and Cyber Security Governance
Risk & Control.
Responsibilities
·
Ensure effective implementation of
Security within the company, for the benefit of Strategic Business Units, ensuring
that all risks are effectively managed or mitigated.
·
Identify and promote industry best
practice for cyber security strategy, and security risk management for
Safaricom.
·
Implementation, monitoring and
management of security aspects of Network & IT infrastructure and
applications including vulnerability assessments, penetration testing and
resolutions on all technical systems.
·
On a regular basis, facilitate the
development and review of security infrastructure, application, people and
financial plans and policies in line with Divisional and Company objectives.
·
In collaboration with stakeholders,
ensure adequate budget, resource and management focus on cyber security risks.
·
Develop and manage a team to provide
timely and comprehensive support to projects and internal business users on
issues relating to IT Security.
·
Development and analysis of relevant
management reports on various key aspects of the section’s responsibilities
Qualifications
·
10+ years’ experience in a large IT
environment with at least 5 years of which should be in a senior leadership
position
·
Minimum of 5 years focused Cyber
Security management experience
·
Deep technical understanding of
security vulnerabilities and risks, as well as countermeasures and compensating
controls
·
Subject Matter Expertise (SME) in at
least three (3) of the following domains: platform security, network security,
application security, data security, cloud security, database security, user
access management or embedded device security
·
Expert knowledge in industry standard
security frameworks such as ISO, GDPR, NIST, OWASP etc.
·
Experience leading incident response
and forensics investigations
·
Executive level leadership,
organizational, negotiation, communication and presentation skills required,
including experience with customer and supplier contract negotiations
Additional information
·
As part of the interview process
external candidates should prepare the following documentation which will be
required at a later stage based on your performance in the interviews.
·
An updated CV with contacts of three
referees, 2 who must be professional and must have supervised you at some
point, the other referee can be a colleague in the same professional field.
·
Kenyan Certificate of Good Conduct
(Less than 1 year old) or a receipt of the same from the CID pending release of
the hardcopy document.
·
Clearance certificate from a
reputable Credit Reference Bureau (CRB)
·
University Degree Certificate/ Letter
of Completion from University in case you have not received your degree
certificate.
·
Copy of your National ID/Passport
Evergreen Requisition Data Scientist
Description
An Evergreen Requisition is an
advertisement for positions that Safaricom PLC hires for throughout the year.
It is a way for Safaricom to build a database of qualified, interested
individuals for a particular job function so that when there is a need to fill
that type of role, the hiring process will be faster. By applying to an
Evergreen Requisition, you are expressing your interest for a particular job
function within the Safaricom family.
In addition to submitting your resume
to an Evergreen Requisition, we encourage you to create a job search agent to
be alerted when positions in your areas of interest become available. In the
job search agent specify all the geographic locations you would consider. *
The Data scientist will
lead the data science team to create value from Safaricom’s vast amount and
variety of data using advance analytical and statistical methods and models to
answer complex business questions. This will serve to aid in decision making,
unlock new revenue opportunities and areas to create efficiency through deep
insights. The role requires deployment of Artificial Intelligence driven by
Safaricom’s data to create Machine learning models and solutions to deliver
specific business relevant use cases. Safaricom is investing heavily in
big data and this will be a truly exciting role in view of the organizations
unique data set and position in this region.
Responsibilities
·
Data mining using state-of-the-art
methods
·
Selecting features, building and
optimizing classifiers using machine learning techniques
·
Processing, cleansing, and verifying
the integrity of data used for analysis
·
Collaborate with business units and
engineering teams to understand and prioritize company needs and devise
possible solutions based on business use cases
·
Create various machine learning-based
tools or processes within the company, such as recommendation engines or
automated lead scoring systems to drive revenue or create cost efficiencies
·
Create visualizations using state of
the art visualization tools
·
Lead and manage data science team
Qualifications
·
BSC. or MS. in Computer Science,
Statistics, Mathematics or equivalent practical experience
·
2 – 10 years data science working
experience and with a leadership role.
·
Excellent understanding of machine
learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
·
Experience with common data science
toolkits, such as R, Weka, NumPy, MatLab
·
Experience with data visualization
tools, such as D3.js, GGplot
·
Experience with NoSQL databases, such
as MongoDB, Cassandra, HBase
·
Good applied statistics skills, such
as distributions, statistical testing, regression
·
Good scripting and programming skills
·
Good understanding of big data
technologies like Hadoop
·
Strong communications and
interpersonal skills and quick grasps to understand business problems
Systems Administrator
Description
We are pleased to announce the
following vacancy within Digital
IT department in
the Technology Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Reporting to the Manager – Infrastructure and Cloud Planning, the position holder will be responsible for system
planning, deployment, monitoring and administration of Linux, Windows, VMware,
RHEV, Container Management, Openstack and storage systems. This
includes general system administration tasks, software and hardware
installations, system configuration, backups, system monitoring, performance tuning,
troubleshooting, skills transfer, internal customer management, configuration
management and documentation.
Responsibilities
·
Administering, configuring and
troubleshooting servers based on Linux, Windows, VMware, RHEV, OpenStack and
Containerization.
·
Involved in automation of
infrastructure at massive scale to support scaling of digital services.
·
Responsible for interfacing with
application development teams to ensure applications fit within the
infrastructure with scalability, reliability and security designed and
implemented from the onset.
·
Analysis of server hardware and
operating system software, enterprise storage systems based on IBM, EMC, HP and
Cisco and Brocade SAN fabric. This will also include implementation of tactical
service improvements, upgrades and system patching;
·
Liaise with internal users, hardware
and software vendors and internal systems owners to fine tune systems hardware
and software for all systems;
·
Operations of backup tools and
testing of disk and data recovery;
·
Provide solutions on all business
systems. Prompt restoration of lost data for the business;
·
Hardware and software assurance;
·
SLA and OLA management and adherence
for incident management and request fulfilment processes.
·
Capacity planning for servers,
storage and related component to ensure business needs are met within agreed
OLAs.
·
Participation in feasibility studies
and testing for new IT infrastructure components;
Qualifications
·
Degree in computer
science/Information Technology or Engineering ,
·
3+ years’ experience in infrastructure support in an
environment with mixed Windows, Linux and UNIX server environment
·
Certification in vMware (VCP), Linux,
Cloud and DevOps solutions.
·
Experience with Configuration
Management tools e.g. Chef, Ansible, Puppet.
·
Good working knowledge of high
availability environments with clustering and distributed storage
technologies.
·
Experience with Container/PaaS
orchestration/management platforms such as Kubernetes, Openshift, CloudFoundry
and others.
·
Extensive knowledge of Enterprise
Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
·
Good understanding of System
Administration Techniques – e.g. OS Performance, Windows, Virtualization, Linux
enterprise, server hardware and storage.
·
Strong oral, written, interpersonal
communication and leadership skills
·
Programming skills in preferably
Python, Shell Scripting
·
Experience with managing the
development life-cycle for agile software development projects;
·
Good understanding of build tools,
CI/CD, Devops and Agile principles
·
Experience working in a multi tenancy
environment.
·
Experience in documentation
Territory Account Executive
Brief Description
Reporting to the Regional Manager, the
role holder will meet overall NPS, revenue and acquisition targets for the
assigned territory and work with Safaricom Business Partners to retain,
develop, manage and expand the customer base and grow revenues.
Responsibilities
·
Development of plans to achieve set
billed revenue targets in the territory;
·
Increase product and Business
solutions penetration through cross sell to named accounts, in assigned
territory;
·
Ensure revenue growth by growing ARPA
in the accounts through up sell;
·
Achieve the set NPS targets for the
Accounts in the territory;
·
Ensure achievement of set churn
targets for assigned accounts ;
·
Develop strong relationships with
customers at CxO to maintain ongoing revenue stream;
·
Ensure all accounts are managed
through well thought out Account Development Plans;
Qualifications
·
Minimum 1 years ’experience in
selling to the SME market
·
Diploma in Business
Administration/Bachelor of Commerce degree from a recognized university;
·
Solid understanding of the Enterprise
market, trends and technology as well as sound knowledge of the Nairobi region
market;
·
Experience in managing indirect
channel in a telecoms environment is an added advantage;
·
Strong business Acumen;
·
Team player with pleasant outgoing
personality & resilience;
·
Good communication and interpersonal
skills;
·
Proactive, confident, energetic &
with ability to work under pressure.
Additional Details
·
As part of the interview process
external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
·
An updated CV with contacts of three
referees, 2 who must be professional and must have supervised you at some
point, the other referee can be a colleague in the same professional field;
·
Kenyan Certificate of Good Conduct
(Less than 1 year old) or a receipt of the same from the CID pending release of
the hardcopy document;
·
Clearance certificate from a
reputable Credit Reference Bureau (CRB);
·
University Degree Certificate/ Letter
of completion from University in case you have not received your degree
certificate;
·
National ID/Passport.
Software Developer (Persons With Disability)
The Software Developer is responsible developing industrial strength software
solutions and have a track record that proves your skills. We are not
particular about the programming languages you have mastered, but interested in
individuals, who understand programming and strive towards developing great
products. In addition, we expect our software engineering team to develop their
own ideas and create viable solutions.
Responsibilities
·
Develop software products
·
Work in a larger engineering team
tasked to develop new products for Safaricom
·
Create new ideas and demonstrate them
in code
·
Work with product managers and
external parties in a team
·
Ensure delivery timelines
Qualifications
·
BS or MS in computer science or
equivalent practical experience
·
At least 2-3 years of coding experience
in a non-university setting.
·
Experience with mobile app
development
·
Proficient in various programming
languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby
on Rails, etc.
·
Android or iOS experience
Senior Officer
Brief Description
Reporting to the Senior Manager – Distribution & Customer Fulfillment, will be responsible for generating revenue and
management of all company’s stocks, devices and assets from the main warehouses
to the various Dealers, Retail centers and Ministores in the assigned region,
ensuring End to End customers fulfilments. Managing relationships and
performance of Contracted Service providers/Dealers as well as Planning &
scheduling of On-time delivery of both Dealer, Retail and Ministores orders
within the SLAs. Developing tools for Data collection, insights from reports to
enhance customer experience. Developing and implementing optimization
initiatives for efficiencies and cost management. Driving fuller utilization of
ERP systems for Safaricom & service providers staff to drive speed through
self-service and thus better time to market. Works as liaison with all external
and internal parties in the Distribution supply chain touch points to drive Net
Promoter Score.
Responsibilities
·
End to end management of orders to
ensure reduced lead-times to customers.
·
Ensure 100% management of systems and
process /procedures being managed for dealer and Retail related activities.
·
Provide advisory services to dealers
in terms of ministore staff recruitment to reduce Staff turnover in the region.
·
Work with Dealer managers to ensure
accurate and timely processing of stock orders to ensure that there is no stock
out of the products in the region.
·
Effective support to the dealer
management team, Retail and Regional operations in terms of managing the
quality of service provided by the ministore personnel and 3PL to ensure
compliance to contractual agreement requirements
·
Work with Safaricom Business Channel
Partners to develop, manage and expand the customer base and grow revenues.
·
Ensure that only Authorized staff
collects orders from regional ministores.
·
Follow up with all ministores to
ensure that orders are issued as ordered by dealers and the order collection
report is shared by close of business.
·
Manage fraud risk and optimize
dealer’s credit usage.
·
Ensure that stock placed in wrong
warehouses, are received back in the system through RMAs and re-allocated to
different dealers.
·
Proactively attend to customer issues
i.e. Dealers, Retail & Agents and close the issues in CRM
within SLA to ensure excellent CDI
·
Embed CXX process in Distribution
& Customer fulfillment
·
Support effective and efficient
management of stocking levels and stock management practices at the Retail
centers & minis stores to ensure the achievement of distribution
objectives.
·
Effective implementation of
distribution strategy in the network to achieve on-time availability of stocks
and support sales within assigned region.
·
Identify Inventory variances while
processing orders and transfer missing stock to the LOST sub-inventory in
Oracle.
·
Effectively Train Ministore staff and
manage resources allocated.
·
Manage performance of the mini store
personnel & 3PL
·
Undertake quarterly mini store &
Retail visits in the region to ensure that inventory & distribution
standards are met
·
Developing KPI’s that reflect 3PL
(the third party logistics provider) performance and developing future
strategies for both warehousing and distribution.
Qualifications
·
Business Degree holder (Business
management, IT or equivalent)
·
5 years working experience in
Customer service environment & Distribution & Customer Fulfillment
Environment.
·
Certificate in CIPS Level 5/ Diploma
in Purchasing and Supplies Management – Must be a Certified member of CIPS
·
Knowledge / Certification in APICS
will be an added advantage
·
Excellent knowledge of Safaricom
products and services
·
Excellent knowledge of Distribution
& Customer Fulfillment and procedures
·
Excellent written and verbal
communication skills (articulate) coupled with good listening and critical
reasoning skills.
·
Proactive, confident, energetic and
able to work under pressure with a positive attitude and use good organization
skills.
·
Excellent Analytical Skills
·
Excellent interpersonal skills
·
Good decision-making skills
Additional information
·
As part of the interview process
external candidates should prepare the following documentation which will be
required at a later stage based on your performance in the interviews.
·
An updated CV with contacts of three
referees, 2 who must be professional and must have supervised you at some
point, the other referee can be a colleague in the same professional field.
·
Kenyan Certificate of Good Conduct
(Less than 1 year old) or a receipt of the same from the CID pending release of
the hardcopy document.
·
Clearance certificate from a
reputable Credit Reference Bureau (CRB)
·
University Degree Certificate/ Letter
of Completion from University in case you have not received your degree
certificate.
·
Copy of your National ID/Passport