Room Attendant
Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.
Waiter & Waitress
Sales Account Manager
Duty Manager
Laundry Attendant
Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.
The incumbent will be responsible for
cleaning and supplying all assigned areas according to standards as set by
Kempinski. Ensures guests satisfaction by living the Kempinski DNA.
Responsibilities
·
Alert, well informed about the Hotel
and able to work during peak hours rapidly, maintaining a constant standard of
performance.
·
Carries out his duties strictly in
accordance to the established procedures and is aware of the important
responsibility to keep the expensive Housekeeping cleaning machines in perfect
condition at all times.
·
Ensures standards are maintained with
regards to room cleanliness and room set up.
·
Cleans the assigned guest rooms to
the standard set by the hotel. That involves, but is not limited to,
making beds, cleaning bathrooms and replenishing amenities.
·
While cleaning the guest rooms, to
check all furniture and fittings in the room are working properly, if not
report anything broken, missing or damaged to the supervisor.
·
Cleans the corridor of the floor
where rooms are assigned.
·
When on afternoon shift to clean
assigned rooms to the standard set by the hotel.
·
When on evening shift to turndown
occupied and expected arrival rooms as per the standard set down by the hotel,
and any other duties requested by the supervisor.
·
Checks vacant rooms every morning to
ensure they are not left on Turndown and touch up where necessary.
·
Stocks the housekeeping trolley to
the standard required, and maintain it during the day.
·
Removes room service trays and
trolleys etc. and place in the service area.
·
Is responsible to keep the pantry and
service areas on appointed floor clean and tidy at all times.
·
Has a working knowledge of products
and equipment used to clean the assigned rooms.
·
Maintains all equipment in good and
clean condition.
·
Verifies the physical status of rooms
and updates Order Taker of any discrepancies found.
·
Reports any lost and found items at
once to Order Taker or Supervisor.
·
Writes down on his/her assignment
sheets relevant information for record purposes, and possible future
inquiries. At the end of the shift, reports special attention guest,
unusual situations, incidents that need follow up, to ensure consistency and
guest satisfaction.
·
Re-arranges furniture layout whenever
necessary.
·
Empties garbage and ashtrays
regularly according to procedures.
·
Reports to Supervisor any sickness or
unusual behavior of guests.
·
Cleans and maintains cleaning
equipment and machines and stores them in designated store room after every
use. Reports any defect to the Supervisor immediately.
·
Cleans and keeps pantries and store
rooms clean, tidy and properly supplied at all times.
·
Answers all guest questions/requests
in a friendly and caring manner, takes appropriate action, or if needed, refers
the matters to the relevant persons to handle. It may be providing
information, giving an extra item such as a towel, etc.
·
Flexible in shift timings and days.
·
Signs in and out on the signing
sheet.
·
Attends training sessions or
communication meetings as advised by the Supervisor.
·
Carries out fire, safety and
evacuation procedures as required by the policy of the hotel.
·
Cooperates in the performance of any
reasonable task requested by managers of the hotel.
·
Knows and adheres strictly to Lost
& Found procedures.
·
Performs all duties and
responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve overall objectives of
this position.
·
Understands and strictly adheres to
the rules & regulations established in the Employees Handbook and the
Hotel’s policy on Fire, Hygiene, and Health & Safety.
·
Cost efficient usage of cleaning
chemicals.
·
Follows the code of conduct and
company’s policies and procedures.
·
Ensures that all potential and real
hazards are reported and rectified immediately.
·
Follows company grooming standards.
·
Reports any work related accidents
happened on premises.
·
Familiar with evacuation procedures.
·
Maintains good relationship with
coworkers in Housekeeping and other departments throughout the hotel.
·
Additional responsibilities and tasks
can be added at any time, depending on the need of the business and hotel.
Qualifications
·
High School or secondary diploma
required
·
Certificate in Housekeeping and
Laundry Techniques
·
1-2 years experience in a 5 star/
Luxury property with similar capacity preferable
·
Ability to use Housekeeping equipment
and machines
·
Concern for quality and attention to
details
·
Ability to work and communicate in a
multinational environment
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
·
Flexible in terms of scheduling
·
To be able to stand and walk all day
·
Physical ability to clean a minimum
of 14 rooms per day to the required standard
·
Physical ability to maneuver a
housekeeping trolley
·
Physical ability to lift heavy
objects
How to Apply
Waiter & Waitress
Reporting to the Outlet
Supervisor,The overall scope of the incumbent will includes serving food and
beverages to guests in the assigned outlet, providing a courteous,
professional, efficient and flexible service consistent with the standards of
the hotel and in line with Kempinski’s DNA values in order to encourage sales
and maximize guest satisfaction.
Responsibilities
·
Report to duty punctually wearing the
correct uniform, clean and well pressed including appropriate shoes (polished)
and nametag at all times according to the hotels dress code & Kempinski
grooming standards, maintaining a high standard of personal appearance and
hygiene at all times.
·
A courteous, professional and
efficient service is provided at all times.
·
All duties and tasks are performed as
per the tasks required at the outlet.
·
Be knowledgeable of all services and
products offered by the hotel.
·
Have a thorough knowledge and
understanding of all food and beverage items offered by the department
assigned.
·
Have the knowledge and understanding
to explain and perform upselling all items offered by the department assigned
as well as offering alternatives.
·
Monitor operating supplies, equipment
and reduce spoilage and wastage successfully.
·
Ensure that the place of work and
surrounding area is kept clean and organized at all times.
·
Successfully perform opening and
closing procedures established for the assigned outlet
·
Handle guest enquiries in a courteous
and efficient manner and report guest complaints and feedback to supervisors.
·
Report guest complaints immediately
to the supervisors and ensuring follow up is performed with the guest.
·
Be knowledgeable to operate the
existing POS system based on the trained responsibility level as assigned in
the department.
·
Understand and strictly adhere to the
rules & regulations established in the hotel’s policy manual and the
hotel’s policy on fire, hygiene, health & safety.
·
Maintain a good rapport and work
relation with staff in the assigned department and within the hotel.
·
Attend and contribute to all staff
meetings, departmental trainings and hotel initiated trainings scheduled.
·
Undertake reasonable tasks and
secondary duties as assigned by the Department Head.
·
Respond to any changes in the
department as dictated by the hotel management.
·
Assist in carrying out scheduled
inventories of products and operating equipment.
·
Perform any other assigned reasonable
duties and responsibilities as assigned.
·
Project at all times a positive and
motivated attitude and exercise self-control.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma in Hospitality Management or
related field preferred.
·
Ability to work independently, thrive
under pressure in challenging circumstances and come up with proactive,
rational solutions.
·
1-2 years’ experience in an F&B
service role
·
Concern for quality and attention to
details
·
Awards/ certificates/ trainings
related to F&B operations are preferred.
·
Ability to work and communicate in a
multinational environment
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
·
Ability to operate computer and
office equipment.
·
Proficiency in Excel and Word.
·
Flexible in terms of scheduling
·
Applies a professional, confidential
and ethical approach at all times.
·
To be able to stand and walk all day
How to Apply
Sales Account Manager
Reporting to the Director of Sales /
Director of Sales and Marketing, the candidate will be responsible for managing
Corporate or Group accounts within the Sales & Marketing department and
possibly working with corporate, conference-meeting-incentive organizers/DMC
for individual and group bookings.
He / She will ensure proper
management of the assigned group of agencies and following up to materialize
the budgeted revenues of group & travel trade segments through existing
clientele and key prospects.
The candidate will also Cooperate
with the Director of Sales / Director of Sales & Marketing in reaching the
targeted goals as defined in the Sales & Marketing Plan.
Responsibilities
·
Solicit existing and potential
customers and follow up established accounts on regular basis by phone, by
correspondence or by personal contact.
·
Set up appointments and make personal
sales calls, telemarketing and site inspections to all existing and potential
accounts from corporate commercial accounts.
·
Follow up on lost business and bring
information about them to the knowledge of the department superior.
·
Negotiate with all customers and send
out offers/contracts regarding individual and group business.
·
Follow the sales and marketing
results and propose corrective actions if needed.
·
Explore industry related data, new
developments in certain agencies’ structures, new assignments, industrial
complexes, new business centers, new projects which all could be interest and
benefit of the hotel and to distribute this information to their colleagues.
·
Entertain decision makers of the
Clients in the F & B outlets of the hotel and to take part in promotional
activities with them.
·
Keep close follow up on developments
of the competitor hotels (occupancy, structural alterations, renovation,
special campaigns, rate promotions, marketing efforts, theme events etc.) Also
explore and compare FIT and Group traffic (who is accommodating guests in which
hotel) amongst the competitors.
·
Bring ideas and participate in the
preparations of the promotional theme events, other promotional activities and
invitation lists.
·
When necessary, handle the group and
individual reservation requests personally.
·
Maintain the existence of an
efficient customer database system (SFA) which will be capable of identifying
report sales calls and other sales activities and carry out updating exercise
in certain periods of time.
·
Update customers with the latest
developments in the hotel and informs hotel management of all changes in the
customer profile.
·
Participate preparing the sales action
plans, attending sales meetings, developing new ideas such as special packages,
programs, promotional activities undertaken by sales department and/or F&B.
·
Take part in sales training programs,
trade fairs / shows, sales blitzes and fam trips assigned by the Director of
Sales / Director of Sales & Marketing.
·
Keep themselves updated with the
latest developments in the hotel including all activities, promotions, rates of
the Hotel and the other chain hotels.
·
Keep department superiors informed of
all changes in the customer profile.
·
Prepare reports of each sales calls
covering information about the company, their comments, requirements,
complaints, of their customers etc.
·
Cover assigned accounts in a
designated Segment or geographic area and visit them at least twice annually.
·
Cross selling other Kempinski Hotels
in the Area and Globally.
·
On weekly basis, prepare an activity
report which will cover sales call reports, site inspections, fam trips, new
agencies, meetings, entertainment and other functions they participated in
during the week and presents to Sales Director.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
University/College/Tertiary level
education required.
·
Previous experience in luxury hotels
is required.
·
3 years experience in Group &
Event , Reservations or Sales.
·
Experience in a similar role and
proven track record may be considered in lieu of specialised education.
·
Excellent communication skills.
·
Knowledge and experience in the use
of Opera.
·
Knowledge in a foreign language will
be a distinct advantage.
·
Presentable, well spoken individual.
·
Pleasant and outgoing personality.
·
Fluent speech skills.
·
Ability to remain calm and composed
under pressure.
How to Apply
Duty Manager
Under the guidance of the Front
Office Manager/Assistant Front Office Manager assess, evaluate and ensure that
long-term and short-term goals of the department are met. Support and
assist Front Office and all Departments in the hotel to ensure a smooth, prompt
and effective service to all guests.
Direct and manage Front Office in
absence of the Front Office Manager/Assistant Front Office Manager, Revenues,
Expenses and Profit is closely monitored and budgeted figures (over)-achieved,
Financial Policies and Procedures are strictly followed.
Responsibilities
·
Ensures the smooth running of the
operations on a day to day basis and in a pro active manner.
·
Ensures that as per Kempinski Health
& Safety Policy the Fire Exits are free of obstacles.
·
Support and assist all Front Office
sections.
·
Ensures that all guests receives
prompt, cordial attention and personal recognition and resolves related
problems.
·
Inform and co-ordinate with other
operating departments e.g. Housekeeping, Engineering, Sales and Butlers of
Front Office matters which may concern them.
·
Check all correspondence of the day’s
arrivals to familiarize with arrived and arriving guests and their needs,
follows up as required.
·
Control room availability for
walk-ins and establish accountability for guests departure dates and times.
·
Follow up with Housekeeping any
unresolved room discrepancies.
·
Maintain reservation procedures, same
day arrivals.
·
Check all arrivals folios, follows up
on credit standing of walk-in guests and validity of account to company
instructions.
·
Check all billing instructions and
guest credit for accuracy. Follow up and resolve
·
related issues.
·
Maintains appropriate standards of
conduct, dress, uniforms, hygiene, appearance and posture for all departmental
employees.
·
Ensures that all departmental
information is kept accurately and up to date.
·
Promotes in house sales and
facilities to maximize hotel revenues.
·
Understand and carries out duties in
line with Hotel Emergency Procedures.
·
Inspects Front and Back of house for
cleanliness, Health & Safety and reports any faults to concerned
departments.
·
Inspects guestrooms on a daily basis.
·
Co-ordinates/Assists security personnel
in all related matters.
·
Responds promptly to any operational
requests from Front Office and other hotel departments.
·
Attends to referred and unsolved
problematic situations.
·
Co-ordinates and assists with
accommodation and transportation of guests in overbooked situations.
·
Completes VIP, delegations and group
leaders welcome and farewell as appropriate.
·
Conduct efficient hand-over with
coming Manager.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Degree/Diploma in Hotel
Management/Front Office Operations
·
Four years experience in a similar
role and proven track record may be considered in lieu of specialised educatio
·
Minimum 5 years Front Office
Supervisory position
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills
·
Knowledge and experience in the use
Fiderio and Opera
·
Proficiency in Excel and Word.
·
Knowledge in a foreign language will
be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
How to Apply
Laundry Attendant
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa
The incumbent will report to the
Laundry Supervisor. He or she will supervise the efficient and economical process
of all guests and in-house/outside laundry or dry cleaning requirements. Ensure
laundry & terry are cleaned, folded and stored in time and according to
standard and linen & terry par stocks are well maintained.
Responsibilities
·
Operate laundry machinery such as
washers, driers and ironers.
·
Load articles into machinery and
ensure correct cleaning agents & detergents.
·
Sort dried articles according to type
e.g. separate white cloth and colorful cloth.
·
Fold, hang and place linen and terry
in appropriate storage area.
·
Sort/segregate and fold all items
that need to be sorted/folded ensuring quality standards.
·
Maintain the daily production report
and submit to Supervisor at every end of the day.
·
Clean the lint trap compartment of
the Dryer Machine before starting the operation and as often as required.
·
Ensure the cleanliness of the
assigned machinery and equipment all the time. Report to supervisor any
unusual function of the equipment.
·
Ensure cleanliness of entire laundry
area all the time.
·
Sort torn and stained articles for
reporting purposes.
·
Understand and strictly adhere to the
Rules & Regulations established in the Employees Handbook and the Hotel’s
policy on Fire, Hygiene, Health & Safety.
·
Ensure that all potential and real
hazards are reported and rectified immediately.
·
Report for duty punctually wearing
the correct uniform and name tag at all times.
·
Perform any other duties as assigned
to them by management.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
3 years experience in a modern, full
service laundry operation within Hospitality industry or commercial laundry
·
Ability to work and communicate in a
multinational environment
·
Extensive knowledge of modern laundry
equipment operation and production capabilities
·
Knowledge of laundry chemicals, usage
and safety related requirements
