Our Client, an all Villa Resort
Located on the on the stunning white sandy beach, on the South East Coast of
Zanzibar Island is seeking to recruit a Customer Centric Front Office Supervisor.
Job Summary: Responsible for the successful overall coordination and direction of all activities related to the Front office of the resort, ensuring smooth and efficient operations, profitability and quality standards in accordance with the resort’s policies and procedures.
Job Summary: Responsible for the successful overall coordination and direction of all activities related to the Front office of the resort, ensuring smooth and efficient operations, profitability and quality standards in accordance with the resort’s policies and procedures.
Responsibilities
Reporting to the Front Office
Manager, responsibilities and essential job functions include but are not
limited to the following:
·
Lead and manage all aspects of the
Front Office department and ensure all service standards are followed
·
Provide exceptional customer service
to all guests, making their stay as comfortable and satisfying as possible
while achieving team and Brand goals.
·
Ensure correct and accurate billing
of guests and control of departmental operating float.
·
Ensure daily and monthly front office
reports are accurately compiled and processed within the agreed time frame.
·
Maximize rooms revenue through
participating in yield management meetings and implementing the agreed upon
Revenue Management strategies and practices
·
Make courtesy calls to all the guests
to ensure their complete satisfaction with the resort facilities and services
·
Develop and recommend budget, labor
cost plans and objectives for the department
·
Coach, train and counsel employees to
reflect the resort’s Service Standards and Procedures
·
Ensure all operations and cash
handling are done as per the resort’s policies and procedures
·
Maintain excellent communication with
all the departments
·
Maintain information on rates,
specials, packages, programs while ensuring all staff are trained in all areas
Qualifications
·
Bachelor’s degree in Hotel
management/ Hospitality Related
·
A diploma in Hotel Management (Four
Years) From Kenya Utalii College will also be considered.
·
6 years’ experience in front office
operations, 3 years being in supervisory position
·
Excellent knowledge of eZee System a
must
·
Well-organized, detail-oriented and
able to multi-task.
·
Must have effective problem
solving/decision making abilities.
·
Must have excellent verbal and
written English communication skills.
·
Skilled in creating analyzing and
understanding reports.
·
Mature male applicants highly
encouraged to submit their profiles.
Benefits:
·
Medical cover for self
·
Full Accommodation and Meals Provided
·
Return ticket
If this is you, CLICK HERE to apply online and enjoy a
challenging career in the hospitality industry with great benefits.
PS, We shall shortlist on a rolling
basis so early application is highly encouraged.