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Customer Service Representative Job in Kenya

We are currently recruiting in Kenya for our client a FMCG company in   Nairobi;

Customer Service Representative
Serves customers by providing product and service information; resolving any issues regarding products and services.
·         Attend directly to customers either by telephone, email or face to face.
·         Provide help and advice to customers using the Company’s products.

·         Respond promptly to customer enquiries and orders.
·         Resolve product problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments and following up to ensure resolution.
·         Obtain and evaluate all relevant information to handle product and service inquiries.
·         Provide pricing, delivery information and perform customer verifications.
·         Organise workflow to meet customer timeframes, direct requests and unresolved issues to top management.
·         Manage customer accounts, keep accurate records of customer interactions/ correspondence and transactions.
·         Record details of all enquiries made by customers together with details of actions taken and prepare and submit customer activity reports to the top management.
·         Maintain and update customer databases.
·         Contribute to planning and implementing of sales and marketing strategies together with the team so as to achieve the envisioned business growth plan.
·         Identify avenues for product improvements and on new products by constantly researching and remaining up to date with current industry trends, market activities and competitors.
·         Develop partnership with customers to ensure successful market entry plans and trade management.
·         Perform as other duty as directed by the management.
·         Minimum Diploma in Business Management/ Customer Care or related field
·         At least 4 years customer care experience.
·         Excellent communication skills and an astute negotiator.
·         High level of commercial awareness.
·         Good knowledge of IT and ERP Sysytems.
How to Apply
Interested Applicants should submit their CV’s to:

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