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Recruitment by Safaricom, Nairobi, Kenya

Merchant Onboarding Officer

We are pleased to announce the vacancy of Senior Officer – Merchant On boarding in the Enterprise service Delivery within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Merchant On boarding Manager – Enterprise service Delivery, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.

·         General Administrative support for the Acquirer & Merchants;
·         Ensure achievement of 100% SLAs on Merchant processes;
·         Liaise between Safaricom, Merchants, acquirers, and regional sales teams;
·         Provide back-up for Merchant customer acquisition activities;
·         Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities;
·         Provide administrative support in Activating & support to recruited merchants;
·         Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets;
·         Communicate on issues of non-compliance/irregularities to Partners;
·         Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners;
·         Ensuring that Merchant in the regions achieve transaction value targets;
·         Facilitate attendance to walk-in customers;
·         Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants;
·         Preparing correspondence on internal and external requests;
·         Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested.
·         Bachelor’s Degree from a recognized university
·         At least over 1 year experience in handling merchants in various touch points
·         Highly results and performance oriented
·         Good communication and presentation skills
·         Excellent team player with good management skills
·         Excellent Excel Knowledge
·         Flexible approach to work
How to Apply

Information Systems Auditor

We are pleased to announce the following vacancy in the Technology Audits and Quality Department within the Internal Audit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Technology Audits and Audit Quality, the position holder shall develop practical and innovative ways of improving audit delivery through the use of digital analytics and automation technologies. The role shall also be responsible for:
·         Running and enhancing the continuous auditing and controls monitoring (CACM) program.
·         Developing and maintaining a library of re-usable data analytics models and programs
·         Participate in the execution of IT audits of diverse systems that include business applications, billing systems, value added systems, ERP and customer support systems.
·         Interactions and communications with stakeholders at operational levels as well as Senior / Executive management.
·         Development of relevant continuous auditing and controls monitoring (CACM) routines around key areas of concern / exposure
·         Support audit delivery teams to identify opportunities for Data Analytics and Audit Automation and suggest practical ways of improving audit work through the use of analytics
·         Develop and maintain a library of re-usable data analytics models and programs with appropriate documentation of code, data dictionary definitions and functional specifications.
·         Provide training to audit staff on how to develop and execute basic analytics.
·         Promote the use of digital automation and analytics to improve the effectiveness of the Internal Audit’s risk assessment process and extract insights from historical, real-time, or predictive data
·         Build and maintain dashboards and common data sets regularly required by audit delivery teams.
·         Leveraging a risk based approach to plan and deliver IT Audits in a Digital IT environment covering Value Added Systems, ERP, Billing Platforms, Customer Relationship Management and other business support systems.
·         Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the areas of technology.
·         Build strong relationships with the enterprise big data and analytics team
·         Contributing to the analysis and interpretation of data add value to audit engagements
·         Degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
·         Strong practical knowledge of and experience in data mining, data analysis and visualization techniques
·         Practical experience with data analysis / mining technologies – SAS, R, Python, SQL
·         Experience in visual communication of analysis (e.g. Tableau, QlikView, Qlik Sense, Power BI)
·         Programming / software development / data management experience.
·         Good knowledge of key IT applications supporting core business processes.
·         Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL databases, Unix / Linux / Windows etc.
·         Knowledge of information systems governance and control principles, frameworks and practices with an understanding of the concept of risk management.
·         Experience in the implementation or use of Continuous Auditing and Monitoring(CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
·         Proven track record of high performance in previous roles.
·         Practical experience of development and execution of analytics programs to assess control environments as part of an internal or external audit role/function, or as part of a risk management function.

·         Experience with advanced analytics, including Decision Trees, Machine Learning and Natural language processing.
·         Knowledge about new and emerging data analytics, robotic process automation and augmented intelligence technologies.
·         Extensive knowledge and experience use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
·         Experience of leading others during projects.
·         Strong working knowledge of emerging trends which have an impact on data analytics as well as digital technology (cyber security, cloud, mobile, social media, IoT, etc.)
How to Apply

Enterprise Integration & Order Management

Reporting to Head of Department Technology Strategy, Assurance & Governance, the position holder will be responsible for planning, delivering and supporting all enterprise integration, and order management solutions- involving decomposition, sequencing and fulfilment. The role is responsible for all business process automation for consumer and enterprise customers. It further involves development of services oriented architecture, enterprise messaging and standardization of Application programming interface.
·         E2E accountability for strategy execution, all configurations and development within his/her domain
·         Ensure all projects assigned are delivered on time and meeting the quality standards
·         Ensure all delivered products are well documented and following the DevOps cycle
·         Define suitable metrics for measuring test progress and evaluation of the quality of the testing process and products
·         Accountable for validation of quality of all releases and fully accountable for product readiness to production
·         Working closely with business units teams  to prioritize business processes based on customer demand
·         E2E accountability for consumer business process optimization,re-engineering and process automation
·         Automation of Safaricom internal processes to achieve best EXX
·         Ensure all systems are well supported by relevant vendors
·         Responsible for architecture evolution especially towards cloud and micro-services whenever applicable
·         E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents
·         E2E accountability for building proactive controls based on machine learning and similar techniques
·         Build the skillset according to the fit for future program
·         Team performance management
·         Bachelor of Science Computer Science, Computer Engineering
·         7 years + experience in software development in a busy telco environment
·         5 years’ experience in managing large teams
How to Apply

Area Sales Manager

We are pleased to announce the vacancy for an Area Sales Manager(Turkana) within the Commercial Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Senior Manager-Regional Sales the position holder will be in charge of effective management of agents & sub-agents in the assigned area, growing the agents/sub-agents business to ensure availability of M-PESA services in the area at all times. Indirect generation of sales revenue through effective management of Safaricom Business and Dealer distribution in the assigned area.
·         Grow Sales within the Area by developing innovative ways of increasing/growing airtime sales, Mpesa Float availability and terminal sales at the Point of Purchase; Value added services and connections
·         Executing to Win through Embedment of Safaricom effective execution daily (SEED) practices towards best in class execution of Trade activities.
·         Indirect generation of sales revenue through effective management of Safaricom Business in the assigned area
·         Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.
·         Ensure achievement of set sales and usage targets i.e. Monthly, quarterly, semiannually or annually.
·         Prepare, plan and execute Area Sales programs aimed at market penetration
·         Ensure shops are well branded according to Safaricom standards & ensure stores are well stocked and sell at recommended sales prices.
·         Effective implementation of market penetration strategy in the trade and distribution of all Safaricom products within the territory
·         Route mapping and route coverage monitoring of sales team while conducting marketing intelligence.
·         Coaching and Capability development for the sales team
·         Degree in a business related field.
·         Must have at least 4 years working experience in sales and distribution, of which 2 years must be in leading a sales team in sales growth and revenue generation.
·         Exceptional leadership and people management skills
·         Excellent knowledge of Safaricom products and services.
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Professional Sales training will be a strong advantage
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
·         Mentoring/coaching skills/experience
How to Apply

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