Position: Assistant General Manager
Location: Mombasa, Diani – Kenya
Location: Mombasa, Diani – Kenya
Industry: Leisure & Hospitality
Our client, a Leisure Hotel situated on the world famous Diani
Beach which has been voted by TripAdvisor as being one of the top 10 beaches in
Africa 2018 is urgently looking to hire a team focused, organised, ambitious
and talented Assistant General Manager to join the GM in driving the business
to the next level.
As the Assistant General Manager, you will provide support and
assistance to the General Manager and day-to-day leadership and direction by maximising
financial returns, driving development of people, creating and maintaining a
unique guest experience, executing on company and brand standards and building
the awareness of the venue and the Hotel’s brand.
About you …
The ideal candidate will have previous experience at management
level. You will have good organisation, administrative and team management.
Training your team will be essential to ensure everyone’s goals are aligned and
that success is achieved through fantastic customer satisfaction scores,
internal and external audits, and satisfaction levels of your team.
Duties and Responsibilities:
·
Assist in managing the Hotel Management team and overall hotel
targets to deliver an excellent Guest experience as well will be required to
manage profitability and guest satisfaction measures. Specifically, you will be
responsible for performing the following tasks to the highest standards
·
Manage on-going profitability of your hotel, ensuring revenue
and guest satisfaction targets are met and exceeded
·
Lead in all key property issues including capital projects,
customer service, and on-going property maintenance
·
Ensure all decisions are made in the best interest of the hotel
·
Deliver achievable hotel budgets, and set other short and long
term strategic goals for the property
·
Provide effective leadership to the hotel team
·
Lead in all aspects of business planning
·
Ensure costs are controlled and revenue opportunities are
effectively delivered
·
Assist in Managing and developing the team to ensure career
progression and effective succession planning
·
Hold regular briefings and communication meetings with the HOD
team and Workers Committee
·
Respond to Monthly Accounts and Annual Staff Climate Survey to
ensure continual improvement is achieved
·
Maintaining and reinforcing an environment where the company
standards are continuously met and visible throughout the daily functioning of
the property
·
Build upon the existing guest experience to create new ideas and
to ensure the product remains an award winning guest experience.
·
Building relationships with new and repeat guests.
Key Competencies & Qualifications:
·
Bachelor’s Degree in Hotel Management or any other relevant
field from a recognized institution.
·
Experience as an Assistant General Manager within a similar
quality style hotel
·
Possess strong commercial acumen, with experience in increasing
profitability
·
Experience managing budgets, revenue proposals, and forecasting
results in a similar sized property
·
Excellent leadership skills
·
Exceptional communication skill
·
In-depth knowledge of the hotel leisure service sector including
labour relations.
Position: Hotel
Reservationist
Location: Mombasa,
Diani – Kenya
Industry: Hospitality
Our client, a Leisure Hotel
situated on the world famous Diani Beach which has been voted by TripAdvisor as
being one of the top 10 beaches in Africa 2018 is urgently looking to hire
dynamic and result oriented Hotel Reservationist.
Job Summary: To
answer telephone inquiries in a friendly and courteous manner, and employ sales
techniques in order to secure and process reservations for guest accommodations
in a timely manner consistent with the Hotel’s high standards of quality.
Duties and
Responsibilities:
·
Answer the telephone and greet prospective guests in a friendly
manner using clear, verbal English communication.
·
Listen to callers to understand inquiries and requests.
·
Promptly provide accurate information regarding availability,
accommodation types, transportation to and from hotel, rate, etc.
·
Promote the Hotel’s brand-specific marketing programs.
·
Assign reservations based on guest preferences and availability.
·
Read, retrieve, communicate and verify information including
confirmation number to caller. Input and retrieve data using a computer
reservation system and utilizing codes for efficiency
·
Answer questions regarding hotel facilities and services, local
attractions, directions, etc.
·
Know, understand, and communicate applicable deposit and
guarantee policies as requested.
·
Handle complaints in a tactful manner and negotiate resolutions
such as alternative accommodations when hotel is sold out.
·
Comply with attendance rules and be available to work on a
regular basis
·
Perform any other job-related duties as assigned
Key Competencies &
Qualifications:
·
Diploma in Hospitality Management or any other relevant field
from a recognized institution.
·
At least 2 years of experience as a Reservationist, preferably a
Leisure Hotel.
·
Must be have experience in the Opra System
·
Must have the ability to communicate in English.
·
Self-starting personality with an even disposition.
·
Maintain a professional appearance and manner at all times.
·
Can communicate well with guests.
·
Must be willing to “pitch-in” and help co- workers with their
job duties and be a team player.
·
Ability to effectively deal with customers, some of whom will
require high levels of patience, tact and diplomacy to defuse anger to collect
accurate information.
·
Ability to access read and accurately input information using a
moderately complex computer system.
·
Ability to establish and maintain effective working
relationships with associates, customers and patrons.
·
Ability to sit for extended periods of time.
·
Ability to input 40 WPM on a computer keyboard.
To apply, send your CV and
cover letter only to recruitment@linkarkconsultants.com before close of business
1st February 2019.
Clearly indicate the position
applied for and expected salary on the subject line.
