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Customer Service Officer Job in Nairobi (30K)

Our client is a financial solution provider providing services such as: savings, loans and investments. They are seeking to hire a customer service officer who will be tasked with improving the company’s position and achieve financial growth.

Customer Service Officer
Industry: Finance
Salary: 30K

·         Prospect for potential clients and turn this into new business.
·         Promote active utilization of the company’s products to existing and potential clients.
·         Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
·         Provide advice to existing clients on potential financial solutions based on identified needs
·         Resolve client queries in a timely and appropriate.
·         Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
·         Submit weekly progress reports and ensure data is accurate.
·         Forecast sales targets and ensure they are met.
·         To ensure compliance with both internal and external regulatory requirements
·         A Diploma/Bachelor’s degree in any field
·         A minimum of 2 years in Customer Care/service within the financial sector
·         Good knowledge of MS Office programs (Word, Excel)
·         Energetic, motivated, and detail oriented
·         Good communication skills
·         People Management Skills
·         Self-starter with a good business sense
·         A creative and proactive approach towards challenges
·         Ability to influence and build relationships at all levels especially with external customers
·         Independent, resourceful and possess high drive to excel
·         A high sense of responsibility, accuracy, and commitment
How to Apply

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