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Various Vacancies in Lipa Later Kenya

Job Title: Front Desk Administrator

Company Information:Lipa Later is a consumer finance organization leveraging financial inclusion by allowing people to pay for otherwise unaffordable smart devices and other consumer items in affordable monthly instalments.
To ensure our clients receive nothing short of a high-quality range of emerging and trending products, we continue to engage in partnerships with quality brands including but not limited to Samsung East Africa, Anisuma, Oppo Kenya, Infinix, Startimes, Jumia, Saruk, Tile and Carpets, House Wife’s Paradise.

The role will include the following responsibilities:
·         Keep front desk tidy and presentable with all necessary material.
·         Welcome guests, respond to queries from both clients and employees.
·         Answer all incoming calls and redirect them or keep messages.
·         Contact potential or existing customers to inform them about a product or service using scripts.
·         Direct prospects to the field sales team when needed
·         Distribute and store correspondence (e.g. letters, emails and packages)
·         Maintain and update company databases.
·         Organize a filing system for important and confidential company documents.
·         Maintain a company calendar and schedule appointments.
·         Book meeting rooms as required.
·         Prepare reports and presentations with statistical data, as assigned.
·         Monitor office supplies and place orders when necessary.
·         Prepare regular reports on expenses and office budgets.
·         Schedule in-house and external events.
·         Manage Junior Administration staff.
·         Take up other duties as assigned (travel arrangements, accommodation, schedules etc.).
Experience, Skills and Qualifications Required
·         Proven experience as front desk representative, agent or relevant position.
·         Solid knowledge of office procedures.
·         Experience with office management software like MS Office (MS Excel and MS Word, specifically).
·         Strong organization skills with a problem-solving attitude.
·         Excellent written and verbal communication skills.
·         Exceptional communication and interpersonal skills.
·         Attention to detail.
·         High school diploma; additional qualifications in Office Administration are a plus.

Customer Service Agent
Are you a self-motivated person with experience in delivering high standards of customer service?
Are you a smart and dynamic individual who has passion and drive for providing excellent customer service?
We have an exciting opportunity for a Customer Service Agent to join our thriving customer services department.
The main purpose of this role is to deal with stakeholder’s queries in a professional manner.
You will be the first point of contact for our Lipa Later stakeholders. It is an integral part of our business and a great way to establish a solid foundation within the organisation. The ideal candidate will enjoy working in a vibrant environment that is mission driven, result oriented and community based.
Company Information: Lipa Later is a consumer finance organization leveraging financial inclusion by allowing people to pay for otherwise unaffordable smart devices and other consumer items in affordable monthly instalments.
To ensure our clients receive nothing short of a high-quality range of emerging and trending products, we continue to engage in partnerships with quality brands including but not limited to Samsung East Africa, Anisuma, Oppo Kenya, Infinix, Startimes, Jumia, Saruk, Tile and Carpets, House Wife’s Paradise.
The role will include the following responsibilities:
·         Manage large amounts of incoming calls
·         Generate sales leads
·         Identify and assess customers’ needs to achieve satisfaction
·         Build sustainable relationships and trust with customer accounts through open and interactive communication
·         Provide accurate, valid and complete information by using the right methods/tools
·         Meet personal/customer service team sales targets and call handling quotas
·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
·         Keep records of customer interactions, process customer accounts and file documents
·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers
Requirements
·         Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
·         More than 2 years’ customer support experience or experience as a client service agent
·         Track record of over-achieving quota
·         Strong phone contact handling skills and active listening
·         Familiarity with CRM systems and practices
·         Customer orientation and ability to adapt/respond to different types of characters
·         Excellent communication and presentation skills
·         Ability to multi-task, prioritize, and manage time effectively

Career Opportunity: Creative Intern
Company Information:Lipa Later is a consumer finance organization leveraging financial inclusion by allowing people to pay for otherwise unaffordable smart devices and other consumer items in affordable monthly instalments.
To ensure our clients receive nothing short of a high-quality range of emerging and trending products, we continue to engage in partnerships with quality brands including but not limited to Samsung East Africa, Anisuma, Oppo Kenya, Infinix, Startimes, Jumia, Saruk, Tile and Carpets, House Wife’s Paradise.
The role will include the following responsibilities:
·         Preparing images to coincide with social and blog posts.
·         Updating web banners.
·         Updating flyers, banners on ground.
·         Ad. Creatives.
·         Create Cinemographs, gifs, and short videos.
·         Other additional roles as assigned
Experience, Skills and Qualifications Required
·         Must be proficient in basic design programs including Adobe Creative Suite and knowledge of video editing software.
·         Writing and proofing skills are also required.
·         Excellent communication skills (written and verbal)
·         Ability to work independently and complete assigned tasks within identified time frames Organized, dependable and detail oriented
·         Team Player
·         Quick Learner and Efficient High sense of urgency
·         Able to work well under pressure

Lipa Later is looking for an Entry Level Business Development Intern to join our Business Development Team in Nairobi as soon as possible.
We are on the hunt for an intern who understands that business development is a combination of idea planning, execution, product development, strategic analysis, problem finding and solving, marketing and sales and is eager to grow their professional repertoire in these areas by gaining some real-world experience.
Responsibilities
·         Assist in identifying and solidifying product ideas, development, planning and execution
·         Assist in conducting market research, generating product requirements, determining specifications, production timetables, pricing, and time-integrated plans for product introduction
·         Assist in developing marketing strategies and managing existing projects for the Lipa Later Brand
·         Assist in creating and maintaining comprehensive project documentation, tracking project performance, specifically to analyze the successful completion of short and long-term goals.
·         Perform other related duties associated with the Business Development Team as assigned
Requirements
·         Innovative, creative, adaptable, aggressive and a fast learner
·         Excellent communication and interpersonal skills
·         Computer literate, excellent (trained) typing skills, and able to learn programs quickly
·         Self-motivated and ability to work unsupervised and meet deadlines
·         Problem seeker and solver
·         Ability to evaluate a situation and exercise proper judgment
How to Apply
All written applications and CVs should be submitted to careers@lipalater.com

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