Support Engineer
Brief Description
Brief Description
Reporting
to the Support Manager Revenue Management, the position holder will work with
the Revenue management Support, planning and products team and will be expected
discharge duties towards supporting and maintaining the system within the set
KPIs.
Responsibilities
Overall,
the Support engineer will be charged with:
·
Support and maintenance of the
revenue management system
·
Implementation and integration of new
hardware/software
·
Installation and integration projects
·
Optimization of existing systems and
Internal Process Improvement
·
Addressing customer complains
·
Bill run
·
Ensuring uptime of the revenue
management systems
·
Responding to Faults and on call for
emergency response
·
Optimization and automation of
operational tasks
·
Analyze IN network on a weekly basis
against the KPI
·
Reporting on systems performance,
tickets and incidents
Qualifications
·
A degree in IT, computer science,
Telecommunication or Electrical Engineering
·
Strong Linux/Unix skills, scripting
·
Strong database skills
·
Software development skills; Java or
python programming is a must
·
Strong analytical and problem solving
abilities.
·
Excellent verbal and written
communication skills.
·
Team player.
·
Organized and detail oriented.
·
Experience of Huawei Convergent
Billing System (CBS) will be an added advantage
·
Knowledge of GSM technologies
Service Developer
Reporting
to the Manager – Integration Planning and Service Development the purpose of
the role holder shall include activities relating to the application
development and evolution of existing service applications including
integration to related service platforms.
Application
development duties include but not limited to specification, design,
development, validation, documentation and evolution of the new and current
service applications; performance management; ensuring integrity of the web
services; maintenance and fault management.
Other
activities include application development for marketing campaign promotions.
Duties include specification, design, development and validation of the
promotion applications.
Responsibilities
·
Requirement specification – eliciting
& analyzing user requirements.
·
Design – application functional
designs.
·
Develop – development as per user
requirement specification and integration to other service platforms;
·
On a weekly basis report on the KPI
of the applications & web services developed;
·
Validation & Verification –
oversee the assurance of application functional logic, data processing and
error management.
·
Liaise with Support teams, network
administrators, information security to maintain service availability and
integrity of the applications.
·
Liaise with infrastructure team for
prompt rectification of any problems.
·
Research on new fit for future
technologies and actively implement the viable solutions
Qualifications
·
Computer Science/Software
Engineering/IT.
·
Extensive programming experience
using Java/C++/C# .
·
Extensive experience with databases –
data structures, relational data model, Stored Procedures, PL/SQL development.
·
Extensive experience of web
services/technologies – REST/JSON, WSDL, XML, JavaScript;
·
Experience with application security
technologies (e.g. SSL) to ensure secure applications.
·
Experience in Agile
Development/software life-cycle development (SDLC).
·
Preferred knowledge and practical
experience of application development on TIBCO/WebLogic environment.
·
Preferred experience with Apache
Tomcat application server, Glassfish and SOA.
·
Preferred experience with Linux/AIX
OS’s.
Support Analyst
Reporting
to the Manager – Enterprise Integration & Business Process Automation
Support
The
position holder will be responsible for administration, service provision and
availability of clients Information technology Enterprise Integration services,
related automated business processes and order management framework. This
includes L2 support and ensuring operational efficiency for all the services
under the domain in accordance to ITIL, ISO and other agreed measures of
excellence.
Responsibilities
·
2nd line technical Support: –
Support defined domain areas by ensuring all related services and products are
operationally optimal. This includes tasks assignment and KPI monitoring.
·
Service availability and monitoring:
– Monitor data and service availability for all Enterprise Integration
services, business process automation tools & services and order
management. This includes ensuring that the set KPIs are met.
·
Incidents and problem management: –
Provide expert management of Incidents L, root cause analysis, management of
problems and closure of recurring incidents related to the responsible domains.
E.g. TIBCO services, SOA services, Order services and BPM. This should be
within the defined ITIL, ISO and other acceptable guidelines
·
Coordination and Follow up: –
Coordination within the team, at cross functional level and suppliers to ensure
synergy is achieved and timelines are met in all team objectives. This includes
monitoring the supplier SLAs.
·
Testing and Quality management: –
Work hand in hand with the delivery teams to ensure services and products
transitioned to production are of optimal quality. This includes non-functional
quality elements e.g. capacity management, load test, security and other
elements.
·
Reporting: – Maintain reports on SLA,
OLAs, Vendor performance, support trends and other relevant KPIs.
·
Research and development: –
Participate in research and development including adoption of new ways of
managing operations e.g. Machine learning, proactive monitoring, CI/CD and
other emerging technologies.
Qualifications
·
University Degree in Computer Science
or related technical field.
·
Oracle certification in database
administration or application development
·
ITIL training and certification
·
Training and Experience in HTML5,
Java, RSS, webserver technologies and MySQL.
·
Certification or training in TIBCO
technologies, Oracle SOA, TIBCO FOS (or any order management framework), Oracle
or TIBCO BPM.
·
Experience with all aspects of the
Software Development Lifecycle
·
Training and Experience in HTML5,
Java, RSS, Angular JS, Web services/WSDL , JavaScript, XML/XSD, JIRA, webserver
technologies and MySQL
·
Experience supporting enterprise grid
integrations, order management frameworks, and product configurations.
·
Advanced skill in webserver
administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or
any other commercial web server
·
UNIX scripting Skills , PL-SQL and
MSSQL
·
Knowledge and experience in
supporting workflow developments using SharePoint or any tool used in business
process automation.
·
Ability to adopt to rapidly changing
technologies and apply the same to business requirements
·
Experience in database management.
This refers to both relational and no-sql databases
·
Experience in solving complex
conceptual and technical challenges
·
Excellent written and verbal
communication skills.
Developer
Reporting
to the Manager – Business Process Automation and Order Management Development,
the position holder will be responsible for planning, development and delivery
of client’s business process automations and order management services. This
includes interacting with user sections to establish their needs, analyzing the
needs and applying existing and new technologies (e.g. robotics and intelligent
workflows) to satisfy their needs. The role is not only critical to the order
process but also in realization of efficiency through business process
automation.
Responsibilities
·
Work with the various business units
to establish the business automation needs
·
Analyze the requirements and document
clearly the agreed deliverables
·
Perform Proof of Concepts to help the
business recognize the feasibility of an automated solution
·
Support business teams in testing
activities, including integration testing, end-to-end (business process)
testing and UAT
·
Drive adoption through engagement and
knowledge transfer to the relevant stakeholders
·
Provide necessary support for the
deployed automations.
·
Analyze, understand, and document the
business processes in detail
·
Apply agile practices and principles
to maximize business value and continuously improve the delivery of the right
customer outcomes
·
Should be proficient conceptualizing,
gathering requirements, identify solutions and deliver. Has to have good
understanding of BPM and CRM technologies and tools.
·
Work closely with digital teams to
streamline customer experience across different channels, such as building the
right framework for real time updates when needed across all channels
·
Supporting the Project Manager in
creating the transparency of the ongoing activities
·
Research on new fit for future
technologies and actively implement the viable solutions
Qualifications
·
University Degree in Computer
Science, Information Technology or related technical field.
·
Experience with all aspects of the
Software Development Lifecycle
·
Should be able to create a complete
technical architecture for RPA projects making sure the architecture is
extensible and scalable
·
Training and Experience in HTML5,
Java, RSS, Angular JS, Web services/WSDL , JavaScript, XML/XSD, JIRA, webserver
technologies and MySQL
·
Good knowledge of development
integration services (e.g., transformation, orchestration, and mediation)
·
Extensive knowledge of Integration
Tools and Processes around TIBCO, Managed File Transfer, SOA / Micro-Services,
Kafka, Docker, Kubernetes, SpringBoot and other related integration
technologies
·
Experience with one or more RPA
technologies (e.g. UiPath, Automation Anywhere, Blue Prism)
·
Knowledge and experience in workflow
developments using SharePoint or any tool used in business process automation.
·
Ability to adopt to rapidly changing
technology and apply it to business needs
·
Experience in database management.
This refers to both relational and no-sql databases
·
Experience in solving complex
conceptual and technical challenges
·
Strong collaboration with global
teams in building a quality culture.
·
Excellent written and verbal
communication skills.
How to Apply
Interested
candidates should send in their CVs to info@techsavanna.technology
