Team Leader
Purpose
Purpose
This
position is responsible for achieving business growth by meeting new business
targets. This involves managing and developing the business development team
with the aim of enforcing effective credit control, delivery of set loss ratio
and building and maintaining customer relationships.
Responsibilities
·
Analysing the risk presented through
proposal forms/risk notes and issuing quotations and accepting business inline
within the set criteria;
·
Checking policy documents, endorsements
and agreements with service providers and approving membership certificates or
other official documents in line with the company’s underwriting manual;
·
Identifying and referring insurance
risks that require reinsurance arrangements ;
·
Addressing enquiries and feedback
from clients within the timelines stipulated in the service charter and/or SLAs
signed with respective clients;
·
Observing strict adherence to cash
and carry rule and/or company credit control policy and escalating exceptions;
·
Addressing reconciliation issues in
liaison with the finance department;
·
Responding to internal and external
audit queries and implementation of recommendations;
·
Allocating incoming mails amongst
team members and ensuring they are worked on within the agreed turnaround
times;
·
Complying with statutory, regulatory
and internal control processes at the business units including internal and
external audit recommendations;
·
Developing departmental budget and
business plans to achieve the set company targets;
·
Entrenching performance based
appraisal of departmental staff in line with their set KPIs and departmental
targets;
·
Developing and maintaining
relationships with intermediaries and clients through regular contact and
visitations to ensure customer satisfaction, retention and business growth
·
Participating in company CSR and
brand building activities in liaison with other departments;
·
Training, coaching and mentoring
staff in order to improve performance and cohesion within the department;
·
Implementing interdepartmental SLA in
liaison with other departmental heads;
·
Participating in management meetings,
projects and committees as assigned.
Qualifications
·
Bachelor’s degree in Actuarial
Science or an equivalent.
Professional Qualifications
·
ACII/ Diploma in Insurance
Experience
·
At least 6 years relevant experience
in Health Insurance
Skills And Attributes
·
Leadership skills
·
Teamwork skills
·
Interpersonal and Communication
skills
·
Analytical skills
Assistant Business Developer
Purpose
This
position is responsible for the day-to-day operations of the liaison office.
Responsibilities
·
Vetting and processing data on
proposal forms in the system within the stipulated Turn Around Time;
·
Receiving and responding to customer
queries as per the customer service charter;
·
Processing and coding new financial
advisors’ application forms in the system and recording their productivity
including receipting of the premium;
·
Facilitating the delivery of policy
documents and receipts to the clients on time, as well as banking the receipted
payments;
·
Preparing quotations in response to
customers and agents request for policies as requested by the liaison office
underwriter or unit manager;
·
Requisition and distributing
stationary (marketing materials) as well as providing other administrative
support to the sales team;
·
Registering and forwarding claims
together with necessary documentation and following up on settlements;
·
Raising debit and credit notes as
assigned
·
Reconciling service provider
statements and confirming the status to finance for payments;
·
Preparing the document status report;
·
Conduct intermediary visitations,
attend to and/or escalate their service issues
·
Monitor and issue renewal notices and
follow up on cover confirmations from assigned channels
·
Issue motor certificates, yellow
cards, certificate declaration returns and ensure prompt debiting
·
Follow up on renewal notices for
individual clients and Direct Parastatal corporations
Qualifications
·
Bachelor’s degree in Insurance,
Actuarial Science or any Business related degree.
·
Diploma in insurance is an added
advantage
Experience
·
1-2 years relevant experience
Skills And Attributes
·
Analytical skills
·
Teamwork skills
·
Interpersonal and Communication
skills
Senior Business Developer
Job Purpose
This
position is responsible for achieving business growth by meeting new business
targets. This involves managing and developing the business development team
with the aim of enforcing effective credit control, delivery of set loss ratio
and building and maintaining customer relationships.
Responsibilities
·
Checking policy documents and
endorsements in line with the company’s underwriting manual;
·
Identifying and referring insurance
risks that require reinsurance arrangements ;
·
Addressing enquiries and feedback
from clients within the timelines stipulated in the service charter and/or SLAs
signed with respective clients;
·
Observing strict adherence to cash
and carry rule and/or company credit control policy and escalating exceptions;
·
Addressing reconciliation issues in
liaison with the finance department and following on claims
·
Responding to internal and external
audit queries and implementation of recommendations;
·
Preparing quotations, policy
documents, issue certificates and cover notes;
·
Sending renewal notices to clients
and advise on changes in policy if any;
·
Complying with statutory, regulatory
and internal control processes at the business units;
·
Responsible for timely renewal
invitations as per the SLA;
·
Developing departmental budget and
business plans to achieve the set company targets;
·
Participating in company CSR and
brand building activities in liaison with other departments;
·
Training, coaching and mentoring
staff in order to improve performance and cohesion within the department;
·
Implementing interdepartmental SLA in
liaison with other departmental heads;
·
Participating in departmental
meetings, projects and committees as assigned.
Qualifications
·
Bachelor’s degree in Actuarial
Science or an equivalent.
Professional Qualifications
·
ACII/ Diploma in Insurance
Experience
·
At least 4 years relevant experience
Skills And Attributes
·
Leadership skills
·
Teamwork skills
·
Interpersonal and Communication
skills
·
Analytical skills
Legal Officer
Purpose
To
ensure effective and efficient management of the Legal department, provision of
legal advisory services and ensuring effective management of legal and
contractual risks.
Responsibilities
·
Receive demand letters, summons and
statutory notices on behalf of the company advice and action on the best way
forward in liaison with Claims department.
·
Appoint external advocates to defend
frivolous claims in court immediately the company is served with summons.
·
Assess genuine claims that can be
settled out of court upon receipt of demand letters, and initiate negotiations
with third party advocates to save the company on costs.
·
Provide a legal opinion on all
matters filed in court or being negotiated out of court.
·
Liaise with brokers or directly with
insured persons to ensure that external advocates have all the required
supporting documents to defend the company.
·
Upon analysis of a claim, Issue
appropriate instructions to external Advocates to ensure expedient settlement
of claims.
·
Assessment of Advocates fee notes to
ensure that they are in line with the provisions of the Advocates Remuneration
Order.
·
To check and confirm if a claim is
statutorily time barred under tort or contract before accepting service of
summons.
·
Review of all outstanding claims on a
semi-annual basis.
·
Ensure recoveries are pursued
aggressively against negligent third parties and liaise with lawyers in the
panel on matters that are in court.
·
Manage external lawyers on a day to
day basis and ensure that the cases in court are handled in the best interests
of the company.
·
Review all contracts and any other
documentation where the company has committed itself and assess legal
implications that need to be brought to the management’s attention.
·
Prepare, review, negotiate and modify
contractual instruments to assist and support various business activities.
Qualifications
·
A Bachelor’s Degree in Law.
·
Post graduate diploma from the Kenya
School of Law.
·
Admission as an Advocate of the High
Court of Kenya.
Work Experience
·
At least 4 years relevant experience
in the Insurance industry.
Skills/Attributes
·
Good questioning, negotiating and
influencing s& communication skills
·
Have own initiative and use the
corporate claims philosophy effectively
·
Have the experience to know when it’s
best to deal with a matter on a compromise basis or when a defense is more
likely to be successful
·
Ability to make decisions quickly and
confidently.
·
Good working knowledge of MS Office
applications (Ms Excel, Word, Power-point, Outlook)
·
In depth knowledge of internal
systems (Turn-quest)
·
Team player with high customer
awareness skills
How To Apply
All
applications to be sent before 22nd January 2019.
Kindly
send applications to recruitment@apollo.co.ke
